Total 2 job vacancies by Alternative Futures Group

Reports to: Learning & Organisational Development Manager

Responsible for: Learning Partners x 3

Key relationships: Learning & Organisational Development Team, HR Team, Operational Team for Learning Disability

Job Purpose:
To manage and deliver a professional learning and organisational development service that contributes to the ongoing development of our people and drives both individual and business performance.

Works closely with key managers across all areas of AFG (Mental Health, Learning Disability and Support Functions) to shape future development activity and evaluates success. Ensures that all development work and activity is aligned to our People and Organisational Development strategy.

Key Accountabilities:

With a business partnering approach, work with key managers to identify individual and collective training needs using a robust learning needs analysis methodology.
Lead the ongoing development and coordination of a local learning framework aligned to the business workforce plan to ensure there are sufficient individuals, skill levels and experience requirements in place to meet current and future service demands.
Support and manage the local delivery of OD and change management strategies, processes and interventions that support AFG’s ambition to be a high performing organisation.
Influence our learning culture to promote self-learning, personal mastery, continuous improvement and reflective practice.
Manage and support the delivery of the all Learning Disability training interventions through the Learning Partners.
Design, develop and deliver training solutions that meet business needs through a wide variety of training methods.
Review and look to optimise existing training processes for efficiency.
Produce clear evaluation reports using qualitative and quantitative data for all training programmes and other specific development work undertaken.
Audit and assess opportunities and risks relating to levels of workforce competence and practice with a view to taking local action to continually improve.
Facilitate improvements in standards of professional and regulatory practice by contributing to the ongoing development, improvement and implementation of policy and practice changes.
Line manage, coach and develop the Learning Partner team.
Utilise and manage external relationships, such as training providers, to develop and deliver training requirements.
Work within the agreed L&OD budget and manage spend against your allocated budget items during the year.
Provide 1:1 coaching and ongoing support following requests from key customers.
Liaise with external training providers to source specific business requests.
Keep up to date with the latest training trends, developments, legislation and best practices.
Product Owners who support organisational development projects where there is likely to be an impact on the target customer population.
Support the delivery of specific development interventions for first line managers and above across AFG as agreed with the Learning and Organisational Development Manager.
Keep abreast of developments and best practice within the training & development field and health & social care sector to enhance and maintain the reputation of the Learning & OD team.
Detailed knowledge of policies applicable to area of work and working knowledge of all relevant other policies.
To be flexible in order to both deliver training and support to the multiple sites within the Learning Disability Division of AFG.
To carry out any other training related duties / work as requested by the Learning and Organisational Development Manager.
Person Specification - Essential Criteria
Experience
With a business partnering approach, work with key managers to identify individual and collective training needs using a robust learning needs analysis methodology.
Lead the ongoing development and coordination of a local learning framework aligned to the business workforce plan to ensure there are sufficient individuals, skill levels and experience requirements in place to meet current and future service demands.
Support and manage the local delivery of OD and change management strategies, processes and interventions that support AFG’s ambition to be a high performing organisation.
Influence our learning culture to promote self-learning, personal mastery, continuous improvement and reflective practice.
Manage and support the delivery of the all Learning Disability training interventions through the Learning Partners.
Design, develop and deliver training solutions that meet business needs through a wide variety of training methods.
Review and look to optimise existing training processes for efficiency.
Produce clear evaluation reports using qualitative and quantitative data for all training programmes and other specific development work undertaken.
Facilitate improvements in standards of professional and regulatory practice by contributing to the ongoing development, improvement and implementation of policy and practice changes.
Line manage, coach and develop the Learning Partner team.
Utilise and manage external relationships, such as training providers, to develop and deliver training requirements.
Work within the agreed L&OD budget and manage spend against your allocated budget items during the year.
To be flexible in order to both deliver training and support to the multiple sites within the Learning Disability Division of AFG.

Qualifications required
At least a bachelor’s degree in education, human resources or a related discipline
Recognised teaching qualification

This role is Band II as per our structure. Due to occasional travel requirements, a driver with the use of a vehicle is required for this role. Recent applicants need not apply.

Proud member of the Disability Confident employer scheme

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.

With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Job Title: Service Development Manager LD

Reports to: Director of Operations

Job Purpose

The purpose of the role is to lead the development and rollout of services across the organisation.

Developing new, high-quality services as well as promoting the continuous improvement of existing services. The role will develop a strategic approach to how we engage with healthcare professionals and organisations to improve and increase the services we offer. This will include the continued development of existing services and analysis of the need for further services in local areas.

Principal Accountabilities

• Develop business cases for service development and improvements where identified, responding to unmet needs.
• Deliver effective implementation and rollout of new services, producing operating guidelines and project management tools to assist in the delivery.
• Ensure that the people we support, their families, representatives and all key stakeholders are involved in service development and design where possible.
• Work with the Business Development Team where applicable, to further develop opportunities, providing narrative and support.
• Contribute to the development of plans, including the mapping of opportunities, stakeholders, unmet needs and priorities, including a plan for managing the transition into new areas.
• Ensure any new services development is based on reliable evidence.
• Work with the Heads of Operations to stay abreast of developments in commissioning, key health forums and policy changes which may have an impact on the delivery of services.
• Work with the Communications team to ensure that marketing of services is considered during the development stage.
• Ensure that services are operating and adhering to good information and clinical governance.
• Working with the Director of Quality, ensure that monitoring systems are in place to carry out effective evaluation of services.
• Explore and implement creative and innovative approaches to evaluating services, including an evaluation of impact.
• Ensure key learning from projects and service development is shared across the organisation, presenting findings when appropriate.
• Provide effective support to the Managers, evaluating their role during the development stages of new services.
• Support Area Managers in the delivery of local services and support.
• Support Area Managers with their engagement with healthcare professionals, building good working relationships to understand priorities and work in partnership when delivering local services.
• Identify partnership opportunities with local, regional and national organisations which may contribute to our services, investigating new ways of delivery with potential partners.
• Working with the Director of Quality ensure that our services comply with information governance, data protection, safeguarding and regulatory requirements and that quality assurance mechanisms are in place.
• Develop and maintain excellent working relationships with CQC, Social Services Departments, Commissioners, and any other external regulatory body/stakeholders.

Person Specification - Essential Requirements:

Experience:

• 5 years’ experience of developing new services, service redesign or process improvement, and experience of implementation, preferably in multiple locations.
• 3-year experience of delivering training / professional development ideally in a health or related service.
• Introducing innovative ideas that impact on the Organisation’s strategic plan.
• Ability to assess Risk to business and create strategies to minimise and drive business forward.
• Working collaboratively with sector managers as well as support function managers to align and develop business ideas.
• Good understanding of contract lifecycles.
• Strong understanding of commissioning structures.
• 3 years’ experience of working with senior managers to assist in the development of their local business plan – challenging them not to accept the status quo.
• Experience of working with senior managers to develop their business plan implementation strategy, setting stages, KPIs, target dates and identifying resources.
• Using data attained from Market and Competitor Analyst to drive business planning and direction of the organisation
• Working knowledge of the commissioning process within Social Care sector
• Working closely with the tender team to ensure that any activity is aligned to the overall business plan and to local business plans.
• Writing complex reports.
• Strong understanding of the financial as well as operational objectives of each business, and impact on AFG as a whole to deliver.

Skills and Knowledge:

• Working knowledge of the commissioning process within Social Care sector
• Working closely with the tender team to ensure that any activity is aligned to the overall business plan and to local business plans.
• Writing complex reports.
• Strong understanding of the financial as well as operational objectives of each business, and impact on AFG as a whole to deliver.

Values and Attitudes:

• Embraces change, viewing it as an opportunity to learn and develop.
• Confident to lead the way - is able to inspire others with their passion and enthusiasm.
• Is solution focused and has a “can do attitude”.
• Is people focused, has strong interpersonal skills and encourages others to speak up.
• Takes personal responsibility and holds others to account.
• Ability to move between details and the bigger picture.
• Ability to work independently and autonomously.
• To be accurate and methodical in approach to work.

Qualifications & Training:

• Educated to degree level in a business qualification or equivalent.
• Excellent communication skills, both verbal and written
• Excellent IT skills including Microsoft Office365

This role is home based within the north west of England.

This role is Band III as per our structure.

Proud member of the Disability Confident employer scheme