• Exercises professional accountability of relevant product education by attending discipline specific calls, proactively seeking updates, and participating in continuing education activities.   

• Maintains knowledge and demonstrates professional growth in areas of education delivery, competency, and adult learning.  

• Leads collaborative working sessions with hospital educators and clinicians to develop device education curriculum, training schedules, and logistics.  

• Completes training curriculum and utilization of approved training tools.  

• Actively engages in go-live, post-implementation clinical rounds, and ongoing customer educational support.  

• Accountable to project implementation team, including project manager, clinical consultant, pharmacy consultant, and MPS.   

• Delivers concise and professional closed-loop communication with the customer.  

• Attends/Leads education centric implementation calls in support of project.  

• Ability to function in a highly regulated industry.   

Skills, Duties and Tasks

Communication 

• Facilitate education customer conference calls and customer meetings.   

• Leverage a consultative approach to customer education development and execution.  

• Establish rapport with customers that is conducive to long term business relationships.   

• Ability to manage customer teams, gain consensus, and deliver concise and consistent communication.   

• Support Field Trainer program through peer. mentorship, ensuring product competency and adherence to defined process.  

• Provide team and product support for BD Infusion products as assigned by manager.  

Technical 

• Demonstrate competence of established BD Infusion product use according to published user manual.   

• Apply adult learning principles to teaching.  

• Demonstrate classroom management and facilitation skillset.  

• Influence customer adoption and utilization of Infusion products and services.     

• Use approved documents, tools, and resources ensuring compliance to process and work instructions.  

• Act as a customer support resource.   

• Knowledgeable with BD Infusion products.  

• Proficiency in MS Office 365 applications. 

Administrative 

• Coordinate client resources and assign project tasks. 

• Detail oriented and able to coordinate with multiple stakeholders.   

• Demonstrated capability to work independently.  

• Initiative to determine work priorities.   

• Effective time management skills related to project-specific tasks.  

• Capability to flex priorities, seek and apply feedback, and readily adapt to change. 

Required Soft Skills: 

• Understanding of a customer service approach.  

• Professional communication capabilities (verbal, non-verbal, and written) including at executive level.  

• Effective interpersonal skillset to include: negotiation, decision-making, influence, and conflict resolution. 

• Peer empowerment to achieve goals.  

• Ability to work in matrixed environments.   

• Collaboration with project teams. 

Qualifications: 

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred.   

• 4-6 years of experience in related field or equivalent combination of education and experience.   

• Current active nursing license required.   

• Acute care hospital experience with EMR documentation system use required; Pediatric, NICU, or Oncology experience highly desired.     

• Knowledge of BD Alaris™ System a plus.  

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.   

• Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office.   

• Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting.   

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.  

• Must meet vendor credential requirements for assigned customer sites.  

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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