Total 5,233 Customer Service job vacancies

 REQUIREMENTS

• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Fluent in English and Bahasa Malaysia.
• Customer service experience is an added advantage.

KEY RESPONSIBILITIES 

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Must be able to work on a 24/7 rotation basis.
• Adaptability to various ad hoc tasks as needed.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Paid training and development

我們正在尋找一位積極主動且注重細節的現場服務技術人員加入我們的團隊。在此職位中，您將在確保我們的實驗室和診斷設備在客戶現場平穩且有效率地運作方面發揮關鍵作用。

職責

• 進行現場安裝、培訓並遵循全面的測試程序，以驗證設備是否安全且正確地運作。
• 提供專家故障排除和維修支持，協助客戶和現場服務團隊快速有效地解決技術問題。
• 按時執行分配的服務任務和維護，確保客戶滿意度並實現銷售目標。
• 維護服務工具和設施遵守法定機構頒布的法規、許可要求和標準等。
• 產生及時、準確的報告和文檔

要求

• 科學領域的最低文憑/高級文憑 - 應用物理/生物醫學/電子/機械工程或同等學歷。
• 熟悉維修、預防性維護和測試、調試方法和儀器。有實驗室或診斷設備經驗者優先。
• 強大的解決問題的能力和對細節的關注。
• 優秀的溝通和客戶服務能力。
• 能夠獨立工作並在團隊環境中工作。
• 必須擁有自己的汽車。能夠前往整個巴生谷和外站。
• 所需語言：馬來語、英語。

好處

• 有吸引力的薪水以及其他報酬，例如津貼、佣金。
• 基於績效的年度獎金和獎勵。
• 支持性和協作性的工作環境。
• 提供培訓和指導。
• 公司活動和旅行。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 公司旅行
• 有薪培訓和發展

We are looking for a highly motivated & detail-orientated Field Service Technician to join our team. In this role, you'll play a key part in ensuring our lab and diagnostic equipment runs smoothly and efficiently at customer sites.

Responsibilities

• Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Provide expert troubleshooting and repair support, assisting both customers and field service teams to resolve technical issues quickly and effectively.
• Conduct assigned service tasks and maintenance on schedule, ensuring customer satisfaction and meeting sales targets.
• Upkeep of service tools & facilities compliance on regulations, licensing requirement and standard issued by the statutory body etc.
• Generate timely & accurate reports and documentation

Requirements

• Minimum Diploma/Advance Diploma within science field – Applied Physics/Biomedical/ Electronic/Mechanical Engineering or equivalent.
• Good knowledge in repair, preventive maintenance & testing, commissioning methodologies and instruments. Experience with laboratory or diagnostic equipment is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Must possess own car. Able to travel throughout Klang-valley and Outstation.
• Required language(s): Bahasa Malaysia, English.

Benefits

• Attractive salary with other remunerations such as allowances, commissions.
• Annual Bonus and incentives based on performance.
• Supportive and collaborative work environment.
• Training & Mentorship provided.
• Company Events and Trips.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Paid training and development

• 負責辦公室的日常行政活動及接待職能；
• 確保所有客人和訪客受到歡迎並引導至適當的人員/地點；
• 篩選和接聽電話並處理查詢和請求；
• 監督茶水女工及清潔工的職責；
• 維持並確保食品儲藏室庫存補充和辦公室遲到；
• 負責安全意識角色，例如提交和確定與工作相關的活動的安全工作程序；

津貼和福利

• 中心位置
• 醫療保險
• 事假

• To be responsible for the day-to-day administrative activities of the office and reception function;
• To ensure all guest & visitors are welcomed and usher to the appropriate person/place;
• To screen and answer phone calls and attend to enquiry & request;
• To monitor tea lady & cleaner duties;
• To maintain and ensure pantry stock replenish & office tardiness;
• To be responsible in Safety Awareness role such as committing & identifying safe work procedures for work-related activities;

Perks & Benefits

• Central location
• Medical insurance
• Personal leave

客戶服務：

職位描述：

• 我們正在尋找熱衷於為客戶服務的候選人。
• 為客戶提供一流的第一線支持，確保最佳的產品和服務滿意度。
• 透過為客戶提供最佳服務來管理呼入和呼出電話。
• 透過電話、訊息和電子郵件在日曆上管理和安排辦公室和員工約會。
• 充當客戶和銷售團隊之間的聯絡人，處理售前和售後服務職能。
• 管理入庫和出庫快遞（包裹和文件）。
• 監控並確保辦公室內的設施狀況良好，管理辦公用品。
• 承擔管理階層不時指派的任何其他工作。

發票處理：

職位描述：

• 為客戶準備報價單、銷售發票和收據。
• 管理客戶銷售訂單和發票記錄的資料庫。
• 協助準備提交客戶報告，更新銷售報告
• 跟進未付款項。

津貼和福利

• 附近的公共交通
• 中心位置
• 開放文化

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Responsibilities

• Develop new customers, increase sales and profitability
• To analysis and monitor sales team performance and motivate them achieve optimum sales
• Responsible for the profitability of the company
• Work with the marketing team to drive brand awareness, marketing campaigns and leads generation

Requirements:

• Min. 3 years working experience in lubricant line with previse performance record
• With responsibilities and self-motivation
• Good command in Mandarin, English and B.Malaysia
• Possess own transport and willing travel
• Preferred age between 25 to 45 years old
• Must be proactive and resourceful in delving job-related problems
• Sound judgment and good business sense
• Immediate start

Perks & Benefits

• Medical
• EPF
• Sosco

We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Responsibilities:

• Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Providing trainings and support to regional service engineers and service partners.
• Providing remote support to customers through telephone and email.
• Ensuring that the field services comply with the work health and safety requirements.
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner.

Job Requirement:

• Bachelor’s degree or above in electrical engineering.
• Good command of English, both speaking and writing.
• Excellent and professional customer service skills.
• Able to travel overseas regularly in the APAC region (primarily within Southeast Asia).
• Superior time management and organisational skills.
• Be a team player and great attention to detail.
• Ability to multi-task with excellent follow up skills.
• Responsible for the work and your customer.
• Experience in a technical support or customer service role within the solar PV industry.
• Hands-on experience in PV inverter repairs and commissioning.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct products testing fault diagnosis and repairs at workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development

Job Requirement:

• Electrical Engineering, Renewable Engineering and or similar background
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Position Summary

The Service Engineer is responsible for providing high quality customer support through on-site services as well as leading product commissioning, maintenance, repairing and training. He/she will be supporting customers through the service team and directly on the hotline or email. This is a permanent full-time role with frequent inter-state and occasional overseas travel.

Key responsibilities:

• Service management, process optimization, service offers and proposals
• Service partner management, including contracting, work evaluation, etc.
• Conduct service sales work to meet the yearly target (Optional)
• Oversee the field service operation from pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Ensuring that the on-site services comply with the local work health and safety requirements
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner
• Keep a good record of the service cases, spare parts & unit inventory, consumption records and service revenue & expenses
• Organize, participate and accompany customers on long-term cooperation greeting and social activities.
• Communicate with the management, sales team, local service partners and customers to support the business development.

Education & Experience:

• Bachelor’s degree or above in Electrical Engineering or other Engineering related course
• Minimum 3 years' experience in service in renewable energy industry or power electronics industry
• Hands-on Solar PV experience for 2 years min. (project installation and
• commissioning).

Skills:

• High level of commitment and responsiveness
• Demonstrated leadership and teamwork skills
• Strong technical understanding on energy storage system and PV Inverter
• Project management skills in an international environment with stakeholders across the globe
• Excellent written, verbal communication skills and negotiation skills
• Excellent communication skills in English. Chinese language is a plus
• Proficiency with computer programs/software (Microsoft Office)

Knowledge in Scada is an advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Personal development opportunities

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會