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COMMERCE ACCESS SDN BHD

CUSTOMER SERVICE REPRESENTATIVE / 客戶服務代表

Full-time

Petaling Jaya, Selangor

Customer Service

4 weeks ago

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TAKA PATISSERIE GROUP (M) SDN BHD

SERVICE CREW/CAKE DECORATOR/BAKER/CHEF

Full-time

Kuala Lumpur, Federal Territory of...

F&B / Tourism / Hospitality

4 weeks ago

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Angkara Setia Development Sdn Bhd

Customer Service (Full Time) / 客戶服務（全職）

Full-time

Kuala Lumpur, Wilayah Persekutuan K...

Customer Service

1 month ago

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Stampede Solution Sdn Bhd

IT Support

Full-time

Kuala Lumpur, Federal Territory of...

Information Technology

1 month ago

Our Story

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.

We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.

Why join us?

For the past 21 years, we have been working diligently to position our software as a reputable and reliable technology solution to serve the entire ecosystem of the Accounts Receivable and Recovery Industry. Today we are servicing more than 180 clients, mainly Financial Institutions and Accounts Receivables Professionals and Agencies.

Our development involves Windows Forms and web applications, telephony (VOIP) technologies, predictive dialers, SMS gateways, and many other technologies to provide the complete solution for accounts receivable operations.

If you have the enthusiasm, energy, and creativity, desire a fulfilling job that is more than just some mundane regimented programming, looking forward to a company that allows you to grow your career, and want to be in the company of colleagues who love what they do, you are just right for us. We have a place for everyone with talent.

Our Benefits

Medical & Health Coverage

Hospitalization, Outpatient, & Dental? We care about employee's well-being, so don't worry, we got you covered!

Season Pass & Claimable Parking

No matter the frequency of you coming to the office, the Company bear the cost of your parking expenses via season pass & claimable parking.

Hybrid Working Arrangement

Enjoy the flexibility of working from home, and coming to the office only 1 - 2 times a week (Subject to type of roles and work nature)

Rewards & Recognition

We recognize top-performing employees, and award them via salary adjustments, incentives, performance bonus, and many more!

Great Employee Engagement & Experience

From bi-weekly sports nights of badminton, bowling, to hikings, movie nights, festive celebrations; enjoy these activities at no cost & just have fun!

Women Empowerment: 40 for 40

For female employees who have served 40 months of employment in the Company, enjoy 120 consecutive days of maternity leave!

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Interway Transport Sdn. Bhd.

Customer Service/Operation Officer

Full-time

Butterworth, Penang

Transportation / Logistics

1 month ago

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AEON Credit Service (M) Berhad

(Team Leader) Senior Executive - Customer Support (Credit Management Group)

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

Main purpose of the job:

The main purpose of the Senior Executive - Customer Service (Team Leader) in the Collections Department (Inbound Team) is to lead and support a team in achieving collection performance targets, while ensuring compliance, improving processes, and delivering excellent customer service.

Job Description:

To ensure staffs are adhere with the Company's internal policies and guidelines as well as BNM and regulatory requirements.
Supervising day-to-day inbound collection team operations and handle escalation call from inbound officer.
Responding to customer service issues in a timely manner.
To monitor and manage team on daily basis.
To conduct call quality monitoring, relief team member and handling incoming calls
Maintaining accurate records and documenting all inbound team activities and discussion
Assessing service statistic and preparing detailed reports based on findings.
To remind customer regarding payment due date and another information to help customer make payment in a timely manner
To drive for first call resolution for any customer grivance within specified time frame
Proactively attending customer's need and queries, provide solution to their problems.
To communicate with various department in order to maintain goodwill and resolve customers problem.
To relief Unit Head on any operation support related matter to ensure operation running smoothly if require.
To perform any ad-hoc task/matters assign by Management.

Job Requirements:

A diploma or degree in business, finance, or a related field.
At least 3-5 years of experience in customer service or collections, with some experience in a leadership or supervisory role.
Proven track record in managing a team and achieving collections targets.
Strong leadership and people management skills.
Excellent communication and negotiation skills.
Problem-solving and conflict resolution abilities.
Ability to work under pressure and meet deadlines.
Proficiency in using collections software, and MS Office tools.
Knowledge of collections processes and relevant legal/compliance regulations.
Strong attention to detail and organizational skills.
Ability to handle escalations and customer disputes effectively.

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Greatitude Consultancy

Customer Acquisition Specialist / 客戶獲取專家

Full-time

Penang, Penang

Finance / Banking / Insurance

1 month ago

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AEON Credit Service (M) Berhad

Branch Manager (Inderawasih)

Full-time

Perai, Penang

Sales / Marketing

1 month ago

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EMA GLOBAL Assistance Sdn Bhd

Customer Service Associate (Vietnamese Speaker)

Full-time

Petaling Jaya, Selangor

Customer Service

1 month ago

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Pertiwi Oligo Sdn Bhd

Customer Support Agent

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

Respond to customer queries via email, ticketing management system, and over the phone.
Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
management, employee claims, and time and attendance.
Diagnose and resolve technical issues by identifying the root cause and providing solutions.
Ensure customer queries are resolved within established response and resolution times.
Collaborate with other teams to escalate complex issues when necessary.
Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
Excellent problem-solving skills and the ability to think logically and provide structured solutions.
Proficiency in English with excellent written and verbal communication skills.
Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

Experience with Unit4 Prosoft HRMS.
Prior experience in a customer support role.
Familiarity with HR software systems and technical support processes.

Personal Attributes:

Organized and able to manage time effectively.
Able to prioritize tasks and handle multiple customer queries simultaneously.
Patient, with good customer service etiquette.
Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

This position reports directly to Oligo senior management.

Benefits:

Competitive salary with annual increment.
Increasing annual leave based on years of service.
Comprehensive medical benefits.
Collaborative work environment.
Training and development opportunities.

Join Our Team:

If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

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EASTERN PAPER CARTON SDN. BHD.

Customer Services / 客戶服務

Full-time

Sungai Buloh, Selangor

Customer Service

1 month ago

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ITWIN TECHNOLOGY SDN BHD

Helpdesk Support Engineer

Full-time

Johor Bahru, Johor

Information Technology

1 month ago

Helpdesk Support Engineer

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.

Education and Experience Requirement:

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent

• Proven experience in a technical support role or similar position

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities:

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc

• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction

• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order

Working Hour:

• Monday to Friday, 8:30am – 6:00pm

• Weekend and Public Holiday on standby basis

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Essmart Systems Sdn Bhd

SERVICE TECHNICIAN / JURUTEKNIK (Lubrication Solutions)

Full-time

Kuala Lumpur, Selangor

Maintenance / Repair

1 month ago

Service Technician (Lubrication Solutions)

Job Responsibilities:

Perform in-house and site services such as serves customers by installing, repairing and servicing systems and products.
Analysing work orders and planning daily and weekly travel schedule.
Tie workflow to schedule, manage all on site installation, repair, and maintenance tasks as well as follow all company’s filed procedures and protocols.
Establishes service by studying system requirements and gathering the necessary components and parts for completing the installation and performing acceptance tests.
Completing timely and detailed service reports for installation and repairing works.
Carry out periodic inspection and repair of system and equipment.
Accomplishes operations and organization mission by completing related results as and when assigned by Superior.

Juruteknik Pemasangan, Membaiki dan Servis Sistem Pelinciran / Alatan Mesin:

Pengetahuan mengenai proses dan kaedah penyelenggaraan, pemasangan dan memperbaiki pelbagai jenis alatan mesin / sistem yang berkaitan.
Melaksanakan tugas penyelenggaraan dan perkhidmatan teknikal termasuk memasang, membaiki, melakukan pengujian dan pentauliahan, pemeriksaan sistem pelinciran automatik atau produk syarikat.
Bekerja mengikut jadual waktu kerja / projek yang dirancangkan dan menguruskan semua pemasangan, pembaikan, penyelenggaraan dan pemeriksaan sistem di tapak kerja di seluruh nagara.
Melaksanakan tugas mengikuti arahan penyelia dan spesifikasi yang ditetapkan.
Memastikan alat / bahan keperluan kerja disediakan dan sentiasa mengikuti manual pemasangan.
Kemahiran mengenal pasti punca masalah teknikal alatan mesin / sistem dan menyelesaikannya dengan tepat.
Mengesyorkan produk / sistem yang sesuai dan penambahbaikan kepada pengguna.
Menulis laporan harian, laporan kerja pemasangan dan sebarang perkhidmatan yang telah dilaksanakan.
Mematuhi semua prosedur dan protokol syarikat.

Requirements:

Possess certificate or diploma in engineering with basic mechanical, industrial or electrical repairs knowledge or equivalent.
English and Bahasa Malaysia literacy. Able to speak and write simple English for reporting purpose.
Proven field service experience or knowledgeable in technical support works will be added advantage.
Ability to work shifts and willing to travel outstation is required.
Interpersonal skills, result driven, positive working attitude, self-motivated.

Keperluan Kerja:

- Min. SPM / Sijil kemahiran, diploma dalam bidang Mekanikal / Kejuruteraan atau setaraf.

- Graduan baru digalakkan untuk memohon.

- Pengalaman bekerja dalam bidang mekanikal adalah satu kelebihan.

- Keadaan dan kekuatan fizikal yang baik.

- Kesediaan untuk bekerja lebih masa.

- Mampu menjalankan tugas ke luar kawasan (Outstation).

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Da Vinci Medical Group Sdn Bhd

Front Desk Customer Service

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

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OZ Marketing Sdn Bhd

Customer Service cum Cashier / 客戶服務兼收銀員

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

About OZ Marketing

With over 30 years of experience in Malaysia, OZ Marketing is a renowned importer, distributor, and marketer of fast-moving consumer goods (FMCG), specializing in nutrition products for individuals of all ages. Founded in 1994 to manage the marketing and distribution of Kalbe Group products across Malaysia and the ASEAN Region, OZ Marketing has rapidly expanded to establish itself as a prominent player in the FMCG sector. Our diverse range of retailers spans chain pharmacies, independent pharmacies, hypermarkets, supermarkets, convenience stores, baby shops, and Chinese medical halls. We offer comprehensive sales and marketing, distribution, warehousing, and logistical solutions for multinational FMCG brand owners in the Malaysian market. Our flagship brands, including Morinaga and Naturale Choice, are trusted by millions in Malaysia to provide the essential nutrients they need for optimal health.

Mission Statement

At OZ Marketing, our mission is to deliver high-quality nutrition products that enhance the well-being of individuals and families across Malaysia, while maintaining the highest standards of integrity, professionalism, and customer service.

Vision

Our vision at OZ Marketing is to be the preferred partner for multinational FMCG brand owners seeking to penetrate and succeed in the dynamic Malaysian market, known for our excellence in marketing, distribution, and customer engagement.

Working Culture at OZ Marketing

Emphasis on teamwork and collaboration to achieve common goals.
Commitment to integrity, transparency, and ethical business practices.
Encouragement of innovation and continuous improvement.
Recognition and appreciation of employee contributions and achievements.

Benefits of Working at OZ Marketing

Competitive salaries and performance-based incentives.
Opportunities for professional development and career advancement.
Dynamic and inclusive work environment that values diversity and creativity.

Promotion Opportunities at OZ Marketing

OZ Marketing is dedicated to nurturing talent and providing opportunities for career growth and advancement. We offer various training programs, mentorship opportunities, and pathways for internal promotion to support the development of our employees.

Join Us Today

Explore exciting career opportunities at OZ Marketing. Check out our job vacancies and apply now to become part of our dynamic team. Discover more about career opportunities at OZ Marketing and take the next step in your professional journey with us.

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