Total 631 Customer Service job vacancies

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Serve as a subordinate supervisor to a Supervisory Veterinary Medical Officer (SVMO) in a large slaughter/combination plant.
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining noncompliance with regulatory requirements, documenting non-compliance and initiating enforcement action, where warranted.
• Monitor line inspection activities, assure appropriate breaks are provided and that relief inspectors are utilizes as necessary.
• Provide training to new inspectors and to all inspectors as needed on new inspection procedures and techniques.
• GS-10 (552) Plans, directs, coordinates and supervises the day-to-day inspection activity on a particular shift in a large plant, assuring that Food Inspectors and Consumer Safety Inspectors follow the appropriate rules, regulations and procedures.
• Independently performs Hazard Analysis Verification (HAV). HAV is an analytical review of establishments' production process in order to ensure regulatory obligations to conduct a food safety hazard analysis.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements. You will prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• You will determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plants' SSOP, HACCP plan and other food safety programs.
• You will communicate on and defend determinations on noncompliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements and will advise other Agency personnel on inspection and enforcement matters.
• You may conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• You may perform direct, structured sampling involving Protein Fat Free (PFF), undeclared species, undeclared ingredients or suspected economic violations involving net weight or labeling.
• You may be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.

• The duties may include, but are not limited to:
• Contributes to rapid and accurate virus detection and identification, applies good laboratory practices, complies with animal welfare, biosafety, biosecurity, and Select Agent program regulations.
• Performs techniques for isolation and identification of viruses and serologic procedures for the detection of antibodies per official Standard Operating Procedures.
• Performs molecular techniques such as real-time (reverse transcription)-polymerase chain reaction (RT-PCR/RRT-PCR).
• Performs molecular techniques to amplify and sequence viral nucleic acid and utilizes software to assemble and analyze partial and whole genome sequence data.
• Characterizes viruses by phenotype, genotype, and virulence by selecting physical, chemical, and biologic tests, including animal inoculation. Maintains a stock of quality diagnostic reagents.
• Helps direct Unit assigned technician work, organize testing schedules, provide training, ensure timely completion of diagnostic testing and compliance with the quality management system.
• Implements improved techniques, participates in method validation for viral disease diagnosis, implements experimental designs for developmental projects.
• Contributes to review and approval of cases within the laboratory information management system and consistent with quality management guidelines to release reports in a timely manner.
• Demonstrates oral and written communication skills, teamwork, maintain professional relationships, present at meetings, contribute to manuscripts for publication, conduct training sessions.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

Major Duties of this position include:

• Lead and supervise the history team exercising the full range of supervisory duties which involves multiple complex projects simultaneously with different staff, partners, expectations and involvement.
• Represent the superintendent in external planning processes, coordinate office responses with Regional personnel for the office.
• Develop and evaluate proposals, research designs, agreements, and/or scopes of work for historical or cultural resources projects such as historical research, historic building inventory and assessment, and National Register documentation.
• Partners with Indigenous peoples and other traditionally associated groups, other NPS units and offices, public agencies, universities, private landowners, nonprofits, and internally with other teams in the office.
• Oversee historical research activities for purposes of developing an accurate historical narrative, and inclusive cultural perspectives.

• Establishing and maintaining databases for tracking civilian personnel strength, vacancies, and Table of Distribution and Allowances (TDA) authorizations/requirements.
• Developing, compiling, and managing metrics reports to provide to higher headquarters.
• Providing technical guidance and assistance regarding Defense Civilian Intelligence Personnel System (DCIPS) civilian personnel procedures, regulations, and policies.
• Providing guidance on civilian performance issues, leave administration, and Workmen's Compensation.
• In-processing and out-processing civilian employees to and from the Brigade.

• Coordinates the planning, design, and construction of engineering practices such as water management, animal waste management, erosion control, flood control, wetland creation or restoration.
• Serves as or directs the Contracting Officer's Representative for the administration of construction contracts. Plans and conducts pre-bid site showings, approves construction schedules, monitors work for compliance with contract requirements.
• Provides production engineering leadership and direction to the assigned area and helps provide engineering continuity and coordination across areas.
• Makes site investigations and feasibility studies; field checks designs of structural works as prepared or approved by the State Conservation Engineer (SCE)
• Assists in determining the training needs of the field personnel engaged In engineering work.

As a POWERED SUPPORT SYSTEMS MECHANIC (Title 32), WG-5378-8/10, you will perform duties involving the maintenance and repair of power ground and other support equipment used in aircraft servicing and repairs.

Major Duties - This is NOT an all-inclusive list:

• Troubleshoot deficiencies and repair flight critical equipment including lifting devices, turbine powered generators, towing devices and auxiliary power units.
• Repair of power ground and other support equipment used in aircraft servicing and repairs.
• Knowledge of mechanical, electrical, pneumatic and hydraulic systems and components related to electrical power production equipment and aircraft arresting systems.
• Trouble-shoot equipment and determine the extent of repairs as well as the parts required.
• Troubleshoot, tune-up and adjust of internal combustion and turbine engines, fuel controls, carburetors, clutch linkage, brakes and other mechanical links that utilize common hand tools and a variety of test equipment.
• Troubleshoot, repair, overhaul, or rebuild diesel or gasoline engines, generators, starter motors, carburetors, associated generating and distributing equipment and aircraft arresting systems.
• Read and apply technical manuals, wiring diagrams, schematic drawings and to measure and work.
• Maintain records and equipment log books.
• Preventive maintenance and servicing of equipment including repairing and replacing tires, lubrication, oil changes, replacing air, fuel and oil filters, checking fluid levels.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• Providing basic FSA farm loan program services.
• May perform additional farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

• Works in collaboration with landowner to provide detailed conservation system and practice implementation including conservation practice design, layout, construction, inspection and certification.
• Management, operation and maintenance of the planned conservation system and practices according to the Field Office Technical Guide standards and specifications as well as comply with all federal, state and local regulations.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation. This includes oversight, management and administration for Farm Bill programs.
• Sets performance standards and evaluates performance for subordinates.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, and conservation partners to address resource concerns on private lands.
• Coordinates interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with other conservation entities to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field offices and liaison between state and district employees. Independently ensure quality and quantity of work, review work of subordinates and accept, revise, or reject work.

Major duties include, but are not limited to:

• Maintain a broad and specialized knowledge of IT principles, concepts, and methods.
• Provide expertise and advice during the development of IT solutions, services and products.
• Facilitate understanding and supports meetings between and with DOL customers and 3rd party service vendors.
• Implement, evaluate, monitor and plan work assignments that support OCIO Directorate mission and goals.
• Participate in deliberations and decisions relative to IT service, system and product effectiveness, planning, resource utilization, operations, and organizational structure.
• Coordinate, develop, evaluate and provide status reports on IT strategic and tactical plans, which impact budget, management, policy development, and procurement processes.
• Examine current areas of IT application, identifies and coordinates future needs and develops appropriate courses of action to address gaps in performance.
• Develop project management plans, cost/benefit analysis, budgets and spending plans, work breakdown structures, resource plans and acquisition/procurement plans.
• Perform other duties as assigned.

11/21/2024:This position is being re-announced to solicit additional candidates. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing forms.

• Protects property and equipment against trespass, theft, fire, and accidental or willful damage and destruction.
• Conducts periodic established foot (interior/perimeter) and vehicle (parking lots/facility access roads) patrols to detect physical security breaches and trespassing, to include checking and/or securing sensitive areas.
• Monitors personnel access into restricted areas (e.g. pharmacy, warehouses, etc.) manually and by CCTV and the access control systems.
• Alerts supervisor of suspicious activities, unauthorized entry, fires, or other hazards. Serves as a member of the Fire Response Team, responds during External and Internal disasters and responds to code Blues (medical emergency).
• Monitors access to premises by verifying authorization using locally established badge and vehicle registration systems. Spot checks badges, registrations, supply requisitions, property passes, etc., to ensure compliance with established procedures.
• Writes accurate, clear and legible incident reports and documents investigatory steps and results.

At the U.S. Fish and Wildlife Service we are dedicated to our mission of "working with others to conserve, protect, and enhance fish, wildlife, plants, and their habitats for the continuing benefit of the American people" and are driven by a shared vision ("we envision a future where people and nature thrive in an interconnected way and where every community feels part of and committed to the natural world around us"), and values (stewardship, integrity, respect, collaboration, and innovation). The Colorado Field Office is united in our purpose to conserve and enhance species and their habitats within and around Colorado for their intrinsic value and for future generations to enjoy.

This position as a Biologist, GS-0401-11/12, with the Colorado Ecological Services Field Office will serve as the office's lead technical expert on environmental contaminants and pesticides as they relate to effect of wildlife, fish, plants and their habitats. Duties will include but are not limited to the following:

• Plans, investigates, conducts, and reviews on-site ecological investigations on a wide variety of the most complex and diverse actual or suspected contaminant sites to determine their effects on fish and wildlife resources and their habitats, with special emphasis on rare, candidate, proposed, and federally listed threatened and endangered species, and aquatic systems, including wetlands and other habitats of concern.
• Prepares objective and complete written reports and other documents and delivers oral presentations to Service, professional, and public groups as to investigations conducted, and results of such investigations with regard to impacts of environmental contaminants on fish and wildlife resources.
• Serves as field office technical expert on environmental contaminants and pesticides as they relate to effects on fish and wildlife resources for assigned area of duty. Negotiates with project proponents and Federal/state agencies concerning measures, standards, and procedures to protect, restore, and enhance fish and wildlife resources adversely affected by contaminated sites and discharge permits.
• Provides technical assistance to other Service project leaders relative to environmental contaminant related issues and opportunities, and provides guidance on proper implementation of policies, procedures, standards, and guidelines. Reviews existing, new, and proposed regulations, legislation, and statutes pertaining to environmental contaminants and fish and wildlife resources. Recommends appropriate procedures for implementing provisions of these mandates and establishes key contacts with other agencies.
• Plans, investigates, conducts, and reviews on-site ecological investigations on a wide variety of the most complex and diverse Federal land and water resource development proposals to determine their effects on fish and wildlife resources, with special emphasis on rare, candidate, proposed, federally listed threatened and endangered species habitat, riparian habitat, wetland ecology and management, and other habitats of concern in the affected area.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.