Total 590 Customer Service job vacancies

WHAT IS THE APPEALS (AP)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

• Independent Office of Appeals, Case Support, APS Collection, APS Exam, and APS Special Program teams

• Analyzes, resolves, and processes all types of difficult and complex issues/problems for appeals and counsel cases including complex restricted interest cases on which assessment or allowance is restricted or prohibited by Internal Revenue Code and Regulations. Determines if the case requires restricted interest computations, net rate, expedite handling or other specialized procedures.
• Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems including the most complex restricted interest and problem resolution for Appeals and Counsel cases. Determines restricted interest rates, limitations, periods covered, allowances, overassessments, and potential overassessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve complex computations such as tax, penalty and interest, multi-year restricted interest, offsets from joint accounts to individual prior liabilities, net rate and adjustments to previous assessments.
• Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carrybacks/carryovers, unused or related investment tax credits, net rate and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or overassessments. Completes related adjustment documents for cases where interest is restricted or prohibited and determines the disposition of overpayments.

• Coordinates patient scheduling activities of the medical facility to ensure a smooth flow of the daily services.
• Performs maintenance of medical records and reviews maintenance of medical records to ensure they are maintained in accordance with Air Force regulations/instructions and other established guidelines.
• Performs a variety of administrative duties in support of the medical facility.
• Uses multiple office automation software with varied functions to produce a wide range of documents, formats, etc.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services (TS), Customer Account Services (CAS), Headquarters (HQ), Business Requirements Integration

The following are the duties of this position at the full working level.

• Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
• Coach the team in the selection and application of appropriate problem-solving methods and techniques, provide advice on work methods, practices, and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution.
• Lead the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.
• Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks.

Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.

Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management.

Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers.

Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional.

Duties include but not limited to:

• Assesses, plans, implements and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.
• Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.
• Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

• Performs tasks with several steps or sequence of tasks such as: set up food service counters, steam tables, dining room tables, and side services stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages.
• Serves food cafeteria-style to diners.
• Serves tables family-style by placing dishes of food on tables and refilling as necessary.
• Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.
• Makes a variety of fruit and vegetables salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges.
• Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.
• Makes simple sandwiches.
• Packs box lunches.
• Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.
• May unload food from delivery trucks and move heavy garbage cans.
• May operate cash register and be responsible for own change fund.
• Performs other related duties as required.

• Duties will be developmental in nature when the position is filled below the full performance level.
• Serves as Work Leader by providing individual and team training in specific tasks and job techniques, and provides on the- job training in accordance with established procedures and practices.
• Performs comprehensive reviews on a wide variety of documentation/forms/records to validate debts to the US.
• Resolves simple, informal complaints of employees and refers other to supervisor.
• Provides information to the supervisor as requested concerning promotions, reassignment, recognition or outstanding performance, and personnel needs.

The Southern Arizona VA Health Care System is seeking Registered Nurse's for (PACT) in the Nursing, Ambulatory Care Service. The incumbent uses the nursing process and evidence-based practice to collaborate with the Team (Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, internal, and community -based services involved in providing care to the patient) in developing the patient-driven care plan for life.

Responsibilities:

• The Incumbent is responsible for collaborating with services internal and external to the VA to facilitate care transition in order to effectively meet the patients' needs. The PACT RN provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's personalized health plan/goals.
• The PACT RN demonstrates leadership by serving as an advocate for patients, and a team leader with colleagues as she/he continues to enhance his/her own and the team's professional growth, development, and practice.
• The incumbent possesses the knowledge and skills to effectively apply all aspects of the nursing process within a collaborative, interdisciplinary practice setting to facilitate the effective care of patients. Within the framework of the nursing process and through highly developed clinical expertise, the RN is able to assess, monitor and treat patient responses to life-threatening health problems.
• The Incumbent is responsible for collaboration with administrative and clinical staff in actively managing and planning for actual and potential needs of patient population groups.
• Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.
• Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences.
• Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

SUMMARY: The primary purpose of this position is to serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the School Age Care program. To plan, develop, organize, and oversee the long-range and day-to-day operation of a comprehensive school-age child care program consisting of such activities as before and after school care, full day care/camp, and school holiday care/camp for youth 5-12 years of age.

DUTIES:

• Develops, coordinates, and implements activities, programs, and special events, consistent with program objectives and in accordance with health, safety, and security standards for the School Age Care program.
• Plans, organizes, and directs the activities of the School Age Care program ensuring that the program complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Monitors training of staff and volunteers according to established policies and procedures.
• Represents the School Age Care program with a variety of installation and functional area organizations.

Duties include, but are not limited to:

• Performing assigned nursing care responsibilities, under limited to moderate supervision, including use of certain equipment, technology, and/or knowledge in procedures performed in the PACT and/or Sub-Specialty Clinics.
• Documenting obtained Vital Signs including pulse, blood pressure, respirations, temperature, and pain level.
• Completing clinical reminders for preventive health screening including mental health screening.
• Taking appropriate actions for positive reminders.
• Performing diabetic foot screening including visual screening, pulses, sensation, and nail clipping.
• Administering influenza, pneumococcal, tetanus, COVID-19, and other conventional vaccinations per protocol.
• Referring patients to appropriate resources including social work, dietitian, speech pathology, SAC, smoking cessation, and physical and occupational therapy after screening.
• Performing clinical measurements as routine or specific to clinic area needs/standards, including:
  • Glucometer measurements.
  • Neurological vital signs.
  • Performing EKG.
  • Performing pulse oximetry, bladder scanning, and post void residual.
• Adhering to standards of practice and safe technique in preparation and administration of medication.
• Procuring sterile and non-sterile specimen collections.
• Preparing equipment and administering Oxygen Therapy.
• Applying elastic bandage, hose, and 4-layer compression, as determined appropriate.
• Applying hot and cold non-sterile compresses.
• Applying sterile dressings and performing irrigations.
• Completing accurate encounter forms.
• Appropriately responding to and completes View Alerts.
• Recognizing and successfully cares for patients of different ages, including young adult, middle aged adults, and older adults, demonstrating understanding of how age affects the health care needs of patients.
• Participating in notifying patients of test results.
• Reviewing consults for designated clinics utilizing established protocols developed by the Clinical Service Chief. For consults that are more complex, refers these to Care Manager or provider in clinic.
• Other tasks as assigned including but not limited to, Teledermatology, site specific.
• Providing patient and family education regarding the patient's condition, procedures, and preventive health care; reinforcing health teaching and promotes healthy lifestyles. Exercising intermediate skill in influencing and communicating with unusually difficult patients under limited to moderate supervision.
• Maintaining precise adherence to basic principles of asepsis, safety, and universal precautions to provide a safe environment for patients, families, and employees. Incumbent possess knowledge of proper handling of instruments including cleaning and sterilization.
• Participating in training in the setup, use, reprocessing, and maintenance of their clinic/department specific materials/equipment leading to the initial competency and validation of ongoing competency at least annually.
• Providing supportive care to patients relative to:
  • Intake and admissions.
  • Handling referred patients from other VAMCs or Non-VA clinics.
  • Transferring of patients from stretcher to chair/stretcher/wheelchair. Application of restraints and protective devices, if absolutely necessary.
  • Transporting, escorting, and errand running within designated clinic to support continuity of
    patient care.
  • Providing instructions to patients on how to prepare for testing and/or procedures.
  • Reinforcing relative patient education activities.
  • Ordering stock medication and supplies.
  • Monitoring and maintaining inventory of stock and direct orders for specialty items as deemed applicable to the specific clinic(s).
• Collaborating with interdisciplinary team to support the development, implementation, and evaluation of the patient's plan of care.
• Utilizes the computer to access patient data to verify appointments, review progress notes, and short medication profiles.
• Ordering labs and/or looking up test results under specific clinic profile.

• Assist customers in configuring standard and unique software packages.
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Determine, establish, and maintain an IT equipment repair inventory.
• Diagnose hardware and software issues.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

Duties include, but are not limited to:

• Performing assigned nursing care responsibilities, under limited to moderate supervision, including use of certain equipment, technology, and/or knowledge in procedures performed in the PACT and/or Sub-Specialty Clinics.
• Documenting obtained Vital Signs including pulse, blood pressure, respirations, temperature, and pain level.
• Completing clinical reminders for preventive health screening including mental health screening.
• Taking appropriate actions for positive reminders.
• Performing diabetic foot screening including visual screening, pulses, sensation, and nail clipping.
• Administering influenza, pneumococcal, tetanus, COVID-19, and other conventional vaccinations per protocol.
• Referring patients to appropriate resources including social work, dietitian, speech pathology, SAC, smoking cessation, and physical and occupational therapy after screening.
• Performing clinical measurements as routine or specific to clinic area needs/standards, including:
  • Glucometer measurements.
  • Neurological vital signs.
  • Performing EKG.
  • Performing pulse oximetry, bladder scanning, and post void residual.
• Adhering to standards of practice and safe technique in preparation and administration of medication.
• Procuring sterile and non-sterile specimen collections.
• Preparing equipment and administering Oxygen Therapy.
• Applying elastic bandage, hose, and 4-layer compression, as determined appropriate.
• Applying hot and cold non-sterile compresses.
• Applying sterile dressings and performing irrigations.
• Completing accurate encounter forms.
• Appropriately responding to and completes View Alerts.
• Recognizing and successfully cares for patients of different ages, including young adult, middle aged adults, and older adults, demonstrating understanding of how age affects the health care needs of patients.
• Participating in notifying patients of test results.
• Reviewing consults for designated clinics utilizing established protocols developed by the Clinical Service Chief. For consults that are more complex, refers these to Care Manager or provider in clinic.
• Other tasks as assigned including but not limited to, Teledermatology, site specific.
• Providing patient and family education regarding the patient's condition, procedures, and preventive health care; reinforcing health teaching and promotes healthy lifestyles. Exercising intermediate skill in influencing and communicating with unusually difficult patients under limited to moderate supervision.
• Maintaining precise adherence to basic principles of asepsis, safety, and universal precautions to provide a safe environment for patients, families, and employees. Incumbent possess knowledge of proper handling of instruments including cleaning and sterilization.
• Participating in training in the setup, use, reprocessing, and maintenance of their clinic/department specific materials/equipment leading to the initial competency and validation of ongoing competency at least annually.
• Providing supportive care to patients relative to:
  • Intake and admissions.
  • Handling referred patients from other VAMCs or Non-VA clinics.
  • Transferring of patients from stretcher to chair/stretcher/wheelchair. Application of restraints and protective devices, if absolutely necessary.
  • Transporting, escorting, and errand running within designated clinic to support continuity of patient care.
  • Providing instructions to patients on how to prepare for testing and/or procedures.
  • Reinforcing relative patient education activities.
  • Ordering stock medication and supplies.
  • Monitoring and maintaining inventory of stock and direct orders for specialty items as deemed applicable to the specific clinic(s).
• Collaborating with interdisciplinary team to support the development, implementation, and evaluation of the patient's plan of care.
• Utilizing the computer to access patient data to verify appointments, review progress notes, and short medication profiles.
• Ordering labs and/or looking up test results under specific clinic profile.

Robert J. Dole VAMC is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Licensed Practical Nurse - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-LPN-Career-Flyer.pdf

The Licensed Practical Nurse (LPN) include, but are not limited to:

• Functioning as a member of the multidisciplinary team assisting with the delivery of care to patients in the outpatient clinic setting. The LPN is technically proficient in initiating, performing, and completing assigned duties in providing care to variable patient populations. The LPN has the knowledge and ability to appropriately carry out assigned patient care based on the patient's conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Carrying out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a Registered Nurse (RN) or provider for appropriateness and conformity with established policies. The LPN observes, identifies, and responds to the patient's needs for care, including medication, equipment-assisted care, and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age related factors. The LPN prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular, and/or intravenous) and performs treatments according to established policies/procedures. The LPN observes for physical and/or emotional changes in the patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or provider.
• Understanding human behavior, patient motivations, and reactions to situations, and can appropriately utilize this knowledge in working effectively with patients, family members, and other staff. The LPN possesses the knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN or provider, and initiate appropriate emergency interventions as directed. The LPN understands human behavior, patient motivations and reactions to situations, and the ability to appropriately utilize this knowledge in working effectively with patients, family members, and staff. The LPN establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills and fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• Preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure.
• Other duties as assigned.

Work Schedule: Monday - Friday 0730-1600
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.