Total 1,073 Customer Service job vacancies in united states of america

Serves as a Contracting Officer's Representative within Office of Facilities and Support Services (OFSS) for contract awards and Inter-Agency Agreements (IAA). Conducts market research, prepares documentation for new solicitations, and independent government cost estimates. Finalizes orders and prepares justifications for supply and services requirements, as needed.

Reviews and approves invoices for contracts and IAA's for accuracy and acceptance. A Level II Contracting Officer Representative Certification is required. Serves as Purchase Card Holder for supply and service requirement procurements within OFSS. Conducts and tracks market research, manages and reconciles expenses, and appropriately tracks deliverables and expenditures within budget requirements.

Supports and carries out annual and multi-year budgeting requirements associated with major programs within OFSS. Tracks budget-related data, projected and completed staff travel, staff training, supplies and other costs pertaining to those projects. Coordinates with the assigned budget analyst on budget reviews, funding reallocation, and other financial management transactions.

Advises on emerging budget needs and supports the process for requesting and securing additional funding. Supports financial statement and Federal Information Security Modernization Act (FISMA) audit requirements that are to be provided by the agency.

Serves as a point of contact for assuring general administrative supply requirements are met. Maintains and archives program and administrative files, orders supplies, publications, and equipment, reconciles credit card statements, and maintains equipment. Provides onsite customer service while working at the headquarters building, including the support and backup of mail management, delivery acceptance, guest badge assignment, and other OFSS onsite duties.

Provides administrative support for the agency's continuity of operations plan and related activities as needed. Manages agency branded materials. Oversees and tracks inventories, coordinates the pickup and delivery of branded items as needed. Provides direct support to general inquiries from field personnel.

Company: Service Care Solutions
Trust: Lancashire & South Cumbria NHS Foundation Trust
Location: Minerva Health Centre, Lowthorpe Road, PR1 6SB

Position: Community Dietician
Specialisation: Nutrition

Shift Pattern: 2-3 days per week
Pay Rate: Day £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Providing dietetic assessment, advice and care planning to community patients,
• Working alongside other health professionals to provide a MDT approach to the care of vulnerable elderly patients with nutritional needs.
• Work with HEF patients to ensure their care is safe and effective

Qualifications and Requirements:

• Hold a registration with HCPC
• Fully enhanced valid DBS
• Dietry expereicne required.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Service Care Solutions is currently working alongside a forward-thinking local authority based in Greater Manchester. They are looking for a Senior Childcare Lawyer to join their expanding legal team. This is an excellent opportunity to work amongst legal experts and progress your career.

This role pays a competitive rate of £45-£55 an hour, depending on experience.

Responsibilities as a senior childcare lawyer:

• Able to handle high caseload in childcare cases from start to completion.
• Preparing Legal documents and correspondence.
• Advocacy skills to represent the Council in contested proceedings.

About you as a senior childcare lawyer:

• Qualified with at least 3 years of experience in child care law
• Drafting Legal documents to a high-quality standard
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits:

• Hybrid Working
• Flexible Hours
• Weekly Pay

If you or someone that you know would be interested in applying to the Senior Childcare Lawyer vacancy, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

A client within the public sector based in Greater Manchester is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to undertake all fire safety management duties, manage the FRA remedial works programme, act as the lead for property fires, liaise with GMFRS for and to work with the Building Safety Manager

Key responsibilities will include but not be limited to:

• Ensure the effective delivery of all fire safety works are completed to a high level of customer satisfaction, to a standard of legal compliance.
• Providing assurance to the Head of Design & Delivery, Executive Management team and the relevant Corporate Board and the Housing Advisory Board on all fire safety compliance matters.
• Support and advise on procurement of contractors for fire safety works, drafting work specifications and quality standards where needed.
• Participate on tender of valuation and contractor selection as required.
• Providing on going advice on the competency of contractors to undertake works and ensuring robust contract management of the selected contractors by monitoring quality of work to determine compliance with fire safety legislation and guidance.

The Candidate

To be considered for this role you will require current knowledge of relevant legislation, ideally with experience of practical application.

It will be essential to be in experiences in the below:

• organised and methodical with a logical approach to building and fire safety.
• team player who can work effectively with internal teams, external agencies and residents with the focus being on building and fire safety.
• self-starter, with great IT skills who can produce reports and statistical data that provide good information that improves understanding

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

• The duties may include, but are not limited to:
• Primary source of advice to the APHIS Administrator and senior leaders regarding economic and policy analyses.
• APHIS liaison for economic analyses with various policy staffs of the Department and with the Office of Management and Budget (OMB).
• Primary source of expertise on benefit-cost analysis and other economic methodologies in support of policy development and planning.
• Plans and directs economic and/or benefit-cost analyses of APHIS policy changes in support of rulemaking.
• Leads RIAs as required by Executive Orders 13563 and 12866 for significant or economically significant rules.
• Analyzes the impacts of APHIS regulations on agricultural products, affected industries, consumers and the U.S. economy as a whole.
• Plans and directs the conduct of short- and long-term analyses of APHIS issues, programs, and policies using benefit-cost analysis, econometric analysis and other analytical techniques.
• Provides guidance to other APHIS Staffs on analytical techniques for analyzing potential socio-economic and trade impacts of APHIS policy issues.
• Directly supervises EPAS staff in facilitating Agency economic and policy analyses and ensures these analyses use the most current data and the economic analytical frameworks available for the task.

The major duties of the Contracting Specialist position include, but are not limited to, the following:

• Provides procurement direction, guidance and requirement/policy interpretation on Federal, Department and Bureau regulations. Serves as lead contracting member on project teams; analyzes difficult issues and identifies alternative or new courses of action.
• Oversees acquisition planning and pre-award activities and requirements; serves as source selection authority. Awards and obligates contracts.
• Prepares government decisions in response to contractor requests for equitable adjustments and claims.
• Oversees contract administration; negotiates contract changes, modifications and terminations.
• Ensures contractor compliance throughout contract performance period.

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

• Performs pre-award and post-award functions involving highly specialized procurements of significant importance to the agency. Requirements typically involve systems or programs such as those involving research, development and production of extensive, specialized equipment or systems; state-of-the-art Information technology products, equipment and/or services impacting customers throughout the nation and/or world; or similarly complex commodities and/or services integral to national defense or security.
• Performs procurement planning. Identifies those large-scale systems, components, equipment, and services to be acquired by contract. Develops procurement objectives and strategies in terms of competition and price range and constructs the contractual vehicle including use of pricing arrangements, subcontracting policy, set-aside policies and similar considerations. Prepares and maintains current acquisition plans, appropriate milestone charts, and related schedules.
• Serves as an advisor to program officials in procurement planning meetings, identifying the procurement objectives and methodologies to be used and assists in the preparation of statements of work and acquisition plans. Prepares determinations and findings and solicitation documents. Performs detailed analyses of all elements of cost in contractor proposals and makes competitive range determinations. Conducts pre-proposal conferences with prospective contractors to arrive at a clear understanding of what is required under the proposed contract. Obtains appropriate data from business and technical officials. Issues necessary modifications to clarify questions concerning such topics as specification changes, language ambiguities or clarification of contract clauses. As required by the lack of meaningful cost and price information, incumbent explores new or innovative contracting approaches to arrive at an equitable contractual arrangement.
• Plans a comprehensive negotiation strategy, coordinates strategy with others technical experts involved and leads negotiations which are conducted with contractors to develop the contract prices and terms. Awards the contract. Performs contract administration, including incremental funding, preparation of rate and cost adjustments, redirection of effort, coordination of time extensions, incorporation of change orders, issuance of stop work orders, issuance of cure notices or show cause letters, monitoring of Government property reporting, approval of progress payments, final payment and contract close out. Terminates contracts for the convenience of the Government or default by the contractor.

• The duties may include, but are not limited to:
• Provides expert advice for all pre-award and post-award functions and is involved with the planning and development of purchase and financial assistance programs and procedures.
• Determines both financial and technical responsibility of potential new vendors and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data and, where applicable, makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for reviewing announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents in the administration of contracts.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Works closely with minority business firms, small businesses, the Small Business Administration and the Office of Small and Disadvantaged Business Utilization.
• Recommends purchase and financial assistance programs relative to the full range of agricultural commodities.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.
• Develops procedures and overall contracting strategies to effectively accomplish unique acquisition programs including making independent decisions on complex problems.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

Data Software Engineering and Security

• Serves as an expert data engineer and consultant, managing and directing multiple highly complex and innovative data engineering and information security projects and initiatives.
• Leverages data, programming, data visualization, and advanced analytic tools, skills, and techniques to support accomplishment of the organizational mission and facilitate the program’s adoption of data-driven information security, cybersecurity, and risk management approaches.
• Utilizes integrated development environment software for data engineering and visualization (e.g., R Studio, Visual Studio Code, Tableau, MicroStrategy), general purpose programming languages for statistical and data analysis (e.g., R, Python, Java, Scala), data structures, algorithms, and SQL (e.g., SQL, MySQL, PostgreSQL).
• Engineers data automations and processes (e.g., building, testing, and deploying code) using programming languages and other tools to minimize human error and improve data security, reliability, efficiency, and quality for program/customer agency missions, goals, and future planning.
• Uses relevant programming language(s) as well as its packages or libraries for various applications to organize, manipulate, reuse, and/or scale data and for associated secure engineering functions and processes used in program office data operations.

Customer Communications and Reporting

• Provides authoritative advice on data engineering and security methodologies, products and services, and related analyses in discussions with program office managers, supervisors, data consumers, and coworkers.
• Determines appropriate data tools or services with clients or customers to define project scopes, requirements, and deliverables.
• Implements and/or maintains data engineering quality assurance processes.

Data Security Support

• Supports emerging IT and information security initiatives including but not limited to DevSecOps (i.e., development, security, and operations), continuous integration and continuous delivery, and vulnerability management, ensuring new technologies are appropriately accounted for from a data engineering and security perspective.
• Provides technical expertise and advice on the restructuring and/or re-architecting of program data collection storage and approach to ensure maximum visibility into risk while minimizing data collection and storage engineering overhead.