Total 168 Customer Service job vacancies in swansea sa2 8qa

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Recruitment Co are recruiting an experienced Clinical Trials Software Support Engineer to join our clients team. A world-leading manufacturer of high-quality technical products.


Contract: Permanent
Salary: Up to £35,000p.a
Shifts: Full time Days


The Role:
Our client undertakes numerous clinical trials in-house and has developed bespoke software to facilitate this function. This software is used to manage each individual appointment, provide step-by-step guidance on the procedures to be followed along with real-time data collection at each step. The successful candidate will be responsible for maintaining and improving the existing system, providing day-to-day support and ensuring optimal performance and data integrity across numerous clinical suites.


The company has also developed complex image analysis tools that allow quantification of key metrics such as hair counts pre and post treatment. These automated tools are utilised to determine the efficacy of the Companies products using high resolution images captured during the clinical studies. You will be responsible for maintaining, supporting and improving the existing system with a particular focus on ensuring accuracy and integrity of the data.


In addition to direct support of the clinical department, you will be involved in the development of document management systems for the entire business. As the company operates according to numerous International Regulatory Standards, i.e., EU Medical Device Directive and the USA FDA, accurate document control is vital to the ongoing function of the business.
The successful candidate will be heavily involved in the development of a business-wide document management system.


Key Responsibilities:

• Maintain and improve the existing Clinical Trial Software and Hardware system, providing day-to-day support, and ensuring optimal performance and data integrity across numerous clinical suites.

• Further develop our in-house EDC solution allowing integration of various APIs.

• Maintain, support, and improve the existing Image Analysis Software with a particular focus on ensuring accuracy and integrity of the data.

• Maintain and improve, through integration, our separate analytics software package ensuring no commercial restrictions.

• Generate one unified clinical system allowing users to move seamlessly between applications and features from set-up to data delivery.

• Build in key features to enhance performance; EDC, ePRO, eCOA, eConsent, API.

• Safeguard data with robust backup systems, advanced data encryption and audit trails.

• Provide support and infrastructure ensuring maximum performance.

• Ensure documentation is inspection ready. Documentation must meet inspection requirements and must be updated with each release.

• Proactively support the development of a business-wide document management system that captures inputs from design/development/clinical/regulatory and manufacturing departments.

Key Objectives/KPI's:

• Streamline clinical trials making user activities/tasks easier and faster.
• Integrate our EDC solution with ePRO/eCOA and eConsent.
• Design solutions for study set-up, managing multiple sites and user roles.
• Design solutions for ISO information security management certification and FDA 21CRF compliance
• Author software validation documents
• Author Standard Operating Procedures including trouble shooting for the clinical team; correct use of Clinical Trial Management Suite Software, Analytics Software and Analysis Software
• Develop remote access capability for future decentralized clinical trials to improve patient experience

Essential Experience:

• Windows forms applications in VB/C#/.NET including:

• GUI design
• Real-time data collection, manipulation and storage (SQL database)
• Automatic report generation of collated data, primarily direct export to MS Excel
• Image capture and post-processing
• SQL database design, development, implementation and query construction using industry standard tools (SQL Server, Microsoft SQL Server Management)
• Device interfacing via Serial COM, Bluetooth, Wi-Fi etc
• Powershell script development for file management/cloud storage (Sharepoint/Azure)
• Collection of web-based customer data using standard analytics packages
• Maintaining a high level of documentation and validation reports on the tools developed
• Familiarity with Data Protection Rules and Regulations
• App Development

Ideal Experience:

• Managing EDC solution for clinical trials
• Data analysis experience
• Security management and encryption experience
• Hardware and software interface experience

If you have the required skills and experience required for this role then please submit your CV for immediate response.
CPSwansea

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Seeking experienced and respectful Support Workers in Llanmorlais, Swansea

- Full-time or part-time hours (minimum 22.5 hours per week)

- £12:00 per hour which equates to an annual salary of £23,400 with a realistic earn up to salary of £28,470 PLUS Company Benefits

- Flexible shifts available, ensuring 24 hour support is provided from 07:00-22:00 and then 22:00-07:00 (Wake night and Sleep night)

- It is essential that you hold a full, manual UK, EU or International Driving Licence from a designated country, as the people you will be supporting ask that you are able to drive their mobility vehicles.

Dimensions are proud to have been chosen to provide the support for two rather incredible gentlemen in Llanmorlais, Swansea.

We are building a new team of support workers, who have experience of supporting people who can have complex emotional responses. It is essential that you are able work with the utmost respect, integrity and compassion and crucially, that you understand how important it is to work closely with your colleagues, our external partners and families.

M and P live in a two story home, with an annexe, and lovely gardens to both the front and the rear of the property. Positioned just by the Loughor estuary, there are beautiful local walks, pubs and shops all within walking distance.

M is a 34 year old gentleman with a mild Learning Disability, autism and ADHD, who enjoys physical activities and also relaxing at home. He has a keen interest in old car restoration, so if you are handy with a spanner, all the better! M needs you to be patient and empathic as he needs you to understand that he requires time to process, and make sense of information, and his surroundings. He will also need your gentle encouragement to manage a healthy diet. M has a delightful sense of humour, is known to be mischievous and thrives on making you laugh. M enjoys a very close relationship with his parents. He will be delighted if you share his passion for watching sport and playing the Xbox!

P is a 46 year old gentleman, with Smith-Magenis Syndrome, diabetes, and a hearing impediment and uses both words and signing to communicate with those around him. He very much enjoys his karaoke machine - so if you can hold a tune (or not!!) you will fit in a treat! P prefers to communicate using short sentences, signs and gestures. He is generally happy and sociable and has a very close relationship with his brother. At times, P does need to enjoy the calming solitude of his own company and will communicate this to you if he is feeling the need for some down time.

To become part of M and P's support team, you will need to be able to demonstrate:

- a sound understanding of the complexities of autism, ADHD and anxiety.

- a positive approach to risk taking

- a good understanding of positive behaviour support

- an empathic ability to enable people, who can struggle to regulate their emotions, to feel grounded and secure.

- are willing to undertake Positive Behaviour Management practical & theoretical training

- excellent communication skills; an awareness of how to support a person with a hearing impairment would be ideal

In addition you will:

- enjoy supporting with physical activities such as cycling, walking, trampolining

- have a strong sense of the importance of maintaining relationships with family and friends

- be able to work as part of a large team and follow clear support guidance

- understand, and not take personally, behaviours of distress which may be displayed

- be comfortable to provide intimate personal care respectfully

- have a full UK driving licence, as both M & P have their own vehicles which they ask that you are able to drive

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 - now 5 years in a row! On top of on-going, fully-funded training and mentoring, we offer all our colleagues generous benefits; job satisfaction and job security, genuine career prospects, and an inclusive, caring work environment that celebrates diversity, champions mental well-being, and encourages employee recognition.

For further information about the role, please contact the our Internal Reourcing Consultant ronnie.lillywhite@dimensions-uk.org

Apply now or please share this vacancy with someone you think would make an amazing Support Worker for M and P

The positions will be filled as soon as the M & P have found their new support workers

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.

- We now have British Sign Language (BSL) translated videos for all of our recruitment.

Proud member of the Disability Confident employer scheme

Your new company:
This charity is committed to providing care for adults with learning and physical disabilities to lead the life they chose and support them in the community of Swansea, Neath and Port Talbot. Quality is the upmost priority of the service and, being a charity, they put care first.


Your new role:
Your new role will be to manage a small service that supports 3 females. As the service manager, you will work alongside and support the staff team of ten to create the most successful environment of care. You will do this by creating rotas, care plans, reviewing care plans, developing inductions and working alongside the locality support manager.


If you haven't yet been a manager and this would be your first step into managing the service, there is a lot of support on offer from both the locality manager and the deputy locality manager as well as the managers, in the other services.


The shift patterns:
· 8 am - 3 pm
· 3 pm - 10 pm
· 10pm - 8am


What you\'ll need to succeed:


· You will be someone with a willingness to learn and ready to take the next step in management or next step to service manager.
· Ideally, you will have a QCF Level 3 qualification in Health and Social Care or will be working towards this qualification.


What you\'ll get in return:
· Salary: £23,700 increase once probation is passed
· NEST Pension
· Employee Assistive Programme
· Annual leave: 214 hours per year (equivalent to 6 weeks)
· Qualifications and management training


What you need to do now:
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Salary: £11.10 – £11.60 per hour (£16.65 on Bank Holidays) plus travel time and mileage (45p per mile)

Aylecare is a local family-owned business that cares about caring. Our aim is to allow people to stay in their own home for as long as possible. We are currently looking for carers (no experience needed) to meet the needs of our service users with dignity and to promote their independence. If you’re a compassionate, kind, reliable and enthusiastic person with a willingness to learn, who would love to have a rewarding job and make a difference by having a positive impact on the daily lives of our service users, we have the role for you.

At present, we cover most of the Swansea area. However, all our runs are kept local to avoid unnecessary traveling. Current areas covered include Gorseinon, Pontarddulais, Penclawdd, Gowerton, Dunvant, Killay, Sketty, Townhill, Morriston and Penlan.

Carer Responsibilities:

· Assisting with getting up and going to bed.

· Assisting with bathing/showering.

· Helping with personal care needs.

· Preparing food and drinks.

· Assisting with medication.

· Companionship calls.

· Domestic tasks.

Carer Requirements:

· You must have a current driving license and your own transport as this position will involve travelling.

NOTE: Previous experience is not required as we provide full induction training. We can enrol you on a funded QCF Level 2 in Health & Social Care, as well as offer an ongoing training to further enhance your skills and knowledge.

THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK. We are not sponsoring VISA applications currently.

Carer Benefits:

· Well established family-owned care company – over 20 years.

· Travel time and mileage paid.

· Competitive rates of pay, including time and a half on all Bank Holidays.

· Up to 28 days paid holiday per year.

· Fully paid inhouse induction training.

· Free first uniform.

· Free carer's parking permit.

· Refer a friend scheme – earn up to £250 for every person.

· Regular ongoing paid training to further enhance your skills including QCF in Care level 2 and upwards. We also have access to a variety of courses available to complete via e-learning to further enhance your knowledge.

· Full PPE provided.

· Career advancement opportunities such as Senior Carer, Care Co-ordinator to allow you to upskill and retrain.

· Smartphone app for rotas and managing your holidays.

· Blue Light Card entitlement, which gives you access to discounts and rewards across a variety of shops and businesses.

***You will be required to undergo an enhanced DBS check and register with Social Care Wales.***

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

About The Role
Role - Support Worker

Location - Cartref Mynydd, Pontarddulais, Swansea

Salary -£23,546.25 - £24697.40


Orbis Education and Care are seeking a dedicated and passionate support worker to join our compassionate and energetic team at our Cartref Mynydd Home, and we want you to be part of our mission.

At Orbis Education and Care, we are committed to providing exceptional support and education services for children and young adults with complex needs. We believe that every individual deserves the opportunity to achieve their full potential and lead fulfilling lives. With a person-centred approach and strong emphasis on positive outcomes, we create an environment where everyone can thrive and flourish.

Cartref Mynydd is only a few miles away from the stunning Gower Peninsula which is a designated area of outstanding beauty. It has sandy beaches, rugged cluffs and charming coastal villages all within a stones throw. Our residents can often be found wandering strolling through the Brecon Beacons, which are just to the north of Cartref Mynydd. On other days, our colleagues can be expected to be participating in activities such as hiking, swimming, trampolining, visits to the cinema and day trips to the beach.

A typical day as a support worker will include:

As a Support Worker at Cartref Mynydd, you will play a crucial role in the lives of our people, supporting their daily activities, additional needs, and personal development. You will work closely with a magnificent team including therapists and other support workers to create a nurturing and inclusive environment.


- Provide personalised care to each person in their daily activities, including personal care, learning and social interactions.
- Foster a safe and positive environment, ensuring the emotional and physical well-being of each person.
- Implement individualised care plans, under the guidance of an incredibly supportive senior team.
- Support our people during recreational activities, outings and community integration.
- Collaborate with the wider team to maintain accurate records and documentation.
- Promote independence, self-esteem, and confidence in our people, celebrating their achievements and milestones.

Sound good so far? We are looking for people who care and have:

- A compassionate and caring nature, with a genuine desire to make a positive impact.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Resilience and patience when faced with challenges, adapting to individual needs.
- A willingness to learn and follow guidance from the team.
- Basic IT skills for record keeping and communication purposes.
- Flexibility to work on a shift basis, including weekends and occasional night shifts.
- A driving licence isn't essential, but would be advantageous.

In return, we offer:

-

- A fully paid Induction Training Programme, DBS and Education Workforce Council Registration.
- Paid training for nationally recognised Teaching assistant Qualifications.
- Medicash Cashback - Health Plan.
- £300 Loyalty Bonus for new starters – after 1 year service.
- ‘Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Employee Assistance Scheme, including confidential Counselling, Support Sessions and access to Salary Financing Services.
- Enrolment in a Company Pension Scheme: 3% employer/ 5% employee – after 3 months.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers.
- Enhanced maternity/paternity/adoption pay after 12 months of employment.
- 2x Salary Death in Service – after probation.
- Paid training for nationally recognised Health and Social Care Qualifications.
- Career progression opportunities – we have an excellent track record of internal promotions!
- Free uniform.
- Long Service Awards.
- Covid Sickness Payment up to 5 days fully paid – after probation.
- Conference & Awards Ceremony.
- Competitive annual leave allowance.

How to apply:
Don't waste any more time, if you are ready to embark on a rewarding career as a Support Worker at Orbis Education and Care, we would love to hear from you. To apply please submit your CV using the 'apply' link.

Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.

INDMIX

About The Role
Role – Support Worker
Location – Gowerton, Swansea
Salary – £23,546.25 - £24,697.40
Full time - 40.25 hours per week (day, night and weekend shifts)
Required full UK driving licence.
Do you want a rewarding role with an excellent work-life balance? Do you want to work as part of a team that really cares? Do you want to make a significant difference to the lives of others? If so – this is the job for you!
Orbis Education & Care provides specialist care and education services for children and adults with complex needs that are associated with autism. We know that when you support people as a whole, they can be the very best and happiest version of themselves every day. We take a person-centred approach to everything we do; focusing on personal strengths, interests, and aspirations to empower children to enjoy a life that is active, socially valued and fulfilling.

Ty Seren, located in Gowerton Swansea is home to up to 8 adults from the age of 18.
It is comprised of a combination of sole occupancy flats and a communal home. Our creative and dedicated care and therapeutic team provides a nurturing and supportive environment for adults to continue to learn life skills, to be active and valued members of their community and to make lifelong friends.
A typical day will include:

- Providing high quality bespoke care to the people we support, including keeping accurate records.
- Ensuring their physical and emotional needs are met through a supportive and caring environment, and that it feels like home.
- Being a positive role model to the people we support and promoting their independence through a range of activities.
- General housekeeping duties, including meal preparation and elements of personal care.
- Having fun with the people we support!

Sound good so far? We are simply looking for people who care, and have:

- A can-do attitude and resilient nature.
- Compassion and empathy.
- Good communication skills.
- The ability to work flexibly and reliably as part of a team.
- Full UK Driving Licence.
- Previous care experience is preferred but not essential.

In return, we offer:

-

- A fully paid Induction Training Programme, DBS and Education Workforce Council Registration.
- Paid training for nationally recognised Teaching assistant Qualifications.
- Medicash Cashback - Health Plan.
- £300 Loyalty Bonus for new starters – after 1 year service.
- ‘Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Employee Assistance Scheme, including confidential Counselling, Support Sessions and access to Salary Financing Services.
- Enrolment in a Company Pension Scheme: 3% employer/ 5% employee – after 3 months.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers.
- Enhanced maternity/paternity/adoption pay after 12 months of employment.
- 2x Salary Death in Service – after probation.
- Paid training for nationally recognised Health and Social Care Qualifications.
- Career progression opportunities – we have an excellent track record of internal promotions!
- Free uniform.
- Long Service Awards.
- Covid Sickness Payment up to 5 days fully paid – after probation.
- Conference & Awards Ceremony.
- Competitive annual leave allowance.

At Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

INDSWAN

As one of the fastest growing agencies in the UK, we are looking for a dedicated, reliable and enthusiastic SEN Learning support assistant to join a Primary school in Swansea.

We are currently working with Secondary schools in Swansea who are seeking an SEN Learning support assistant to start an on-going contract with the possibility of permanency for the right candidate.

Supply Teacher Contract/Position Details
- Location - Swansea
- Position - SEN Learning support assistant
- Start date - ASAP
- Likely Duration - Ongoing supply
- Position end date - Ongoing
- Contract type - Temporary
- Full-time potential - Yes
- Minimum rate of pay - £84.69
- Hours - 8:30am-15:30 (term time only and times may vary)

Supply Teacher Experience, Training and Qualifications
- It is essential that you have experience working in Primary or Secondary Education.
- Be registered with the Education Workforce Council (EWC) - We can help you with this
- You will need to have a qualification within Education and Team Teach is desired but not essential as training can be provided.
- Up to date Safeguarding training is imperative; you can undertake a free course with us if you have not completed a Safeguarding course in the last 12 months.
- Strong Behaviour Management skills are a must.

To be eligible for any teaching job, you must
- Hold the Right to Work in the UK.
- Possess an enhanced child barred list DBS certificate registered with online update service or be willing to process a new application.
- Provide two professional child related references.

If you would like to be considered for the role please apply.

We are acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register with us in order to fill this vacancy.

We are able to offer the successful Supply Teacher
- Free, accredited continued professional development courses including safeguarding and behaviour management

Package Description

JOB ROLE: Support Worker

LOCATION: Gowerton, Swansea (SA4)

SALARY: £11.50 to £12.30* per hour

Due to continued growth, we are urgently seeking both full time (35+ hours per week) and part time (23.5 per week) Support Workers to join our team in Gowerton, Swansea.

Full Time is usually 35 hours per week over 3 days/shifts - 2 or 4 shifts per week can be considered but candidates must be able to work a full 12 hour shift.

About Cae Deri:

Cae Deri provides specialist support for 14 adults with Mental Health needs who may also have a Learning Disability or a dual diagnosis. We work with people with varied abilities and needs. Cae Deri can support individuals with a level of complex or challenging needs. We are focussed on fun and making Cae Deri a happy place to live.

As a Support Worker, you will be involved in the day to day support and routine of the people within the service including

• Prompting service users independence whilst helping them live a fulfilling life
• Supporting & encouraging the development of personal skills through hobbies and interests
• Maintaining and helping with health care needs, including accompanying service users to routine appointments or administrating medication
• Teaching life skills such as budgeting, paying bills & shopping
• Assisting with personal care (Depending on service user)
• Assisting with domestic tasks including cleaning & cooking

Experience within the care sector is not essential as we offer full training, however what you do need is the enthusiasm and commitment to live our company values every day to ensure we move mountains to support people to live happy and healthy lives.

Why join us:

• Annual leave - 5.6 weeks holiday per year
• DBS Check – we cover the cost of your DBS check and further renewals
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Qualifications – we can support you to obtain a range of QCF’s opening up further career opportunities
• Staff Referral Scheme – earn up to a very generous £1,000 for referring a friend to join our team at accomplish
• Induction- We pay for you to attend our comprehensive induction and on-going training
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card that you will have access to as a Health and Social Care Employee
• Health Scheme – employees can opt into paying for a cash healthcare plan through their salary. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists

Keys Group brings together three of the UK’s leading and longest-established providers of specialist education, care and activities; Accomplish, Keys and Peak. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.

Specialist residential and supported living services for adults with a learning disability, autism, mental health needs and acquired brain injury are provided throughout England and Wales by Accomplish.

Keys offers education and care services for children, young people and families across England and Wales through its specialist schools, residential children’s homes, activity and intervention and leaving care services, adult resource centre and family assessment centres.

Activities are offered by Peak through its seven specialist adventure centres including water sports, treetop and climbing centres, across England.

Apply now and one of our team will be in touch to discuss how you can begin your rewarding career - No agencies please

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18

*Dependant on experience and qualifications

#EveryDayMakesADifference

#WorkInCare

Proud member of the Disability Confident employer scheme

Your new company
Your new company is a well-established organisation located in the heart of Swansea.


Your new role
Your new role is to provide the highest level of customer service to callers of the organisation. You will be responsible for dealing with inbound calls and emails from customers who are reposting issues. The role will require efficient data entry as you will be expected to log information about the customers and their issues onto the organisation\'s CRM system. This role will require you to handle a high volume of calls throughout the day, and you will be expected to show empathy whilst providing great customer service.


What you\'ll need to succeed
The successful candidate will be someone who is dedicated to providing fantastic customer service as this is the most important requirement for our client, more so than the number of calls handled. The successful candidate will have keen attention to detail and be able to extract the required information from a customer whilst on the call. You will also be an individual who can keep calm within fast-paced environments and show empathy whilst on phone calls.


What you\'ll get in return
In return, you will receive a competitive hourly rate of up to £13.50 per hour. The holiday entitlement is 25 days + bank holidays. The position is a temporary full-time position where you will have the opportunity to work on a hybrid basis once the required training has been completed.


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a well-established organisation located in the heart of Swansea.


Your new role
Your new role is to provide the highest level of customer service to callers of the organisation. You will be responsible for dealing with inbound calls and emails from customers who are reposting issues. The role will require efficient data entry as you will be expected to log information about the customers and their issues onto the organisation\'s CRM system. This role will require you to handle a high volume of calls throughout the day, and you will be expected to show empathy whilst providing great customer service.


What you\'ll need to succeed
The successful candidate will be someone who is dedicated to providing fantastic customer service as this is the most important requirement for our client, more so than the number of calls handled. The successful candidate will have keen attention to detail and be able to extract the required information from a customer whilst on the call. You will also be an individual who can keep calm within fast-paced environments and show empathy whilst on phone calls.


What you\'ll get in return
In return, you will receive a competitive hourly rate of up to £13.50 per hour. The holiday entitlement is 25 days + bank holidays. The position is a temporary full-time position where you will have the opportunity to work on a hybrid basis once the required training has been completed.


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a well-established organisation located in the heart of Swansea.


Your new role
Your new role is to provide the highest level of customer service to callers of the organisation. You will be responsible for dealing with inbound calls and emails from customers who are reposting issues. The role will require efficient data entry as you will be expected to log information about the customers and their issues onto the organisation\'s CRM system. This role will require you to handle a high volume of calls throughout the day, and you will be expected to show empathy whilst providing great customer service.


What you\'ll need to succeed
The successful candidate will be someone who is dedicated to providing fantastic customer service as this is the most important requirement for our client, more so than the number of calls handled. The successful candidate will have keen attention to detail and be able to extract the required information from a customer whilst on the call. You will also be an individual who can keep calm within fast-paced environments and show empathy whilst on phone calls.


What you\'ll get in return
In return, you will receive a competitive hourly rate of up to £13.50 per hour. The holiday entitlement is 25 days + bank holidays. The position is a temporary full-time position where you will have the opportunity to work on a hybrid basis once the required training has been completed.


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Client:
Rullion are delighted to be partnering with a leading provider of essential services to water, energy, transport and telecom sectors to appoint their Customer Service Advisor within the Swansea area on a 6 month FTC

Salary: £11.11ph

Hours of work: 08:00am - 16:30pm

As the Customer Service Advisor your responsibilities will include:

• Make contact with Customer's.
• Arrange workloads based on priorities driven by the application of customer.
• To work jointly with other Planning Departments and Operations Supervisors alike
• Support team and management

What a great candidate looks like:

• Effective communication skills
• Excellent attention to detail
• Problem solving skills
• Able to organise and prioritise own workload
• Good time management
• Sound computer literacy and confident in the use of MS Office
• Customer Service experience

If this role is of interest, please hit APPLY NOW, or alternatively you can send your CV or call Amy Ewence at the Rullion HQ in Altrincham for more information.

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

This permanent vacancy is being advertised by Rullion Ltd.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names.

Thanks

Rullion

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.