Total 4,465 Customer Service job vacancies in islington london n7 9bg

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

JOB DESCRIPTION Post Title: Band 7 Highly Specialist Occupational Therapist Department: Occupational Therapy Responsible to: Lead Occupational Therapist Grade: Band 7 Hours: 37.5 Job Summary: To manage a designated case load with complex needs using evidence based/client centred principles to assess, plan, implement and evaluate interventions. To lead and manage the O.T. team, ensuring a responsive service supporting the Trusts objectives. Maintain records which fulfil legal requirements. To regularly provide clinical and non clinical supervision to team members and the wider OT team. To provide leadership for junior staff, through supervision and appraisal To participate in the planning, development and evaluation of O.T. services within a designated clinical area. To lead on service development in specialist area. To contribute to the maintenance and development of the Trust O.T. Service Key Result Areas & Performance:1 Clinical 1.1 To assess and treat a specific caseload of patients with complex needs, prioritising efficiently to help prevent re-admissions. 1.2 To apply a high level of knowledge and understanding of the particular clinical area. 1.3 To undertake individual initial screens to identify patient need including areas affecting functional ability, followed by agreed assessment plans. 1.4 To design / plan individual patient programmes to implement oneself or to delegate as appropriate. 1.5 To assess and treat the patients personal and domestic daily living functional activity level to maximise independence. 1.6 To select and conduct standardised cognitive and perceptual testing to identify areas affecting functional ability and indicate need for further assessment / treatment. 1.7 To carry out an initial risk assessment where necessary and monitor ongoing risk. 1.8 To assess need and risk factors for hoist and wheelchair provision. 1.9 To carry out home visits with or without the patient to assess environmental risks and functional ability at home. 1.10 To advise on, recommend, make provision for the installation of appropriate aids and adaptations to the patients social and physical environment. 1.11 To monitor and evaluate treatment, including using outcome measures, in order to measure progress and ensure effectiveness of the intervention. 1.12 To undertake discharge planning and co-ordination of complex patients. 1.13 To take a lead in the decisions regarding placement after discharge. 1.14 To refer onto appropriate agencies for :- the continuation of treatment, reassessment, monitoring and provision of further adaptations. 1.15 To carry out joint working with others from the Trust and across other agencies. 1.16 To participate in the weekend Occupational Therapy service. 2 Communication 2.1 To communicate effectively with patients and carers, O.T colleagues, multidisciplinary team members and other agencies. 2.2 To participate (and take a lead as needed) in the multidisciplinary team meetings and case conferences, with regard to patient care programmes. 2.3 To advise and educate patients and carers regarding aids and equipment in the home and outside Community. 2.4 To participate in staff meetings and other meetings (taking a lead as needed) as directed by the Lead OT. 2.5 To promote the OT role within the Trust and to other agencies. 3 Documentation 3.1 To maintain up to date activity data and activity records in accordance with Professional and Trust standards. 3.2 To provide reports on home visits. 3.3 To provide specific reports to other agencies as appropriate. 4 Professional Ethics 4.1 To adhere to the COT Code of Ethics and Professional Conduct, and all other relevant policies and procedures. These include maintaining confidentiality and respecting the patients dignity, privacy culture and wishes 4.2 To provide guidance to junior / support staff on ethical issues. 5 Leadership, Supervision and Appraisal 5.1 To lead and manage the OT team within a specialist area if required by the service. 5.2 To undertake the supervision and appraisal (IPR / KSF) of junior / support staff as delegated by the Lead OT. 5.3 To provide specialist training on an individual basis. 5.4 To provide advice to junior/support staff and students on a day to day basis as required. 5.5 To deputise for the Lead OT in an absence. 6 Training Staff and Students 6.1 To participate in the planning and implementing (taking a lead as needed) of the induction, training and education of students and other staff in this setting. 6.2 To be responsible for the supervision and written assessment of OT students on practice placement on a regular basis. 6.3 To give presentations / training on specialist topics. 6.4 To organise and implement training programmes in specialist area. 6.5 To participate in the organisation and implementation of the basic grade development programme. 7 Service Development and Delivery 7.1 To work with other staff within the department to ensure that equipment is maintained and stock monitored. 7.2 To manage own caseload efficiently, including methods of prioritisation in order to achieve timely and safe discharges of patients from hospital and to help prevent admissions / readmissions. 7.3 To facilitate, co-ordinate and monitor the workloads of the OT team members. 7.4 To participate in the operational planning and implementation of policies within the department 7.5 To participate in the delivery of the OT strategy. 7.6 Assist with the recruitment and appointment of O.T. staff. 7.7 To represent OT on Trust wide (and linked agencies) working parties and groups as delegated by the Lead OT. 7.8 To take a lead on specific projects as delegated by the Lead OT. 8 Personal / Professional Development 8.1 To participate in internal and external training opportunities including mandatory and statutory training to meet identified objectives and demonstrate ongoing development. 8.2 To apply specialist skills and knowledge in order to maintain professional competence and fitness to practise as a senior OT. 8.3 To maintain a professional portfolio for CPD. 9 Clinical Governance 9.1 To comply with all Trust Policies and Procedures, (including Infection Control), the Health & Safety at Work Act and the Data Protection Act. 9.2 To report on complaints, accidents and any deficits in equipment to the Lead OT as soon as possible. 9.3 To be familiar with and comply with local fire procedures. 9.4 To be familiar with all Trust and Therapy emergency procedures, on and off site and to respond as necessary eg. emergency resuscitation, hydrotherapy etc. 9.5 To assess for and advise on risk factors in given situations. 9.6 To contribute to the Trust and Therapies clinical governance and quality agenda including the setting and monitoring of practice standards. 9.7 To participate in the evaluation and audit of practice, clinical pathways and protocols within the clinical area. 9.8 To apply national guidelines/legislation relating to health care. 10 Research & Practice Development 10.1 To undertake audit projects relevant to the OT service needs and disseminate findings at local level. 10.2 To broaden research and development skills through participation in local audit and research projects. The postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the Lead OT / Inpatient Therapy Manager This job description will be reviewed in the light of changing service requirements. Any such changes will be discussed with the post holder.

Compliance & Procurement Officer
Kingston upon Thames
Homelessness & Mental Health Focussed Homelessness Service
12 Weeks
36 hours
£18.99 LTD / £16.19 PAYE (inc hol)
Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE
Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.

• Ensure properties meet safety standards and support rough sleeper rehousing placements.
• Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
• Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
• Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
• Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
• Oversee property management expenditures and payments related to rough sleeper schemes.
• Prepare quarterly GLA reports and other required statistical data.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.

• Proven experience in marketing and procurement of private sector properties with a track record in lettings.
• Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
• Familiarity with private leasing schemes, including financial and operational considerations.
• Understanding of rough sleepers' needs within temporary accommodations.
• Skilled in partnership working, negotiation, and case management.

THE CONTRACT

• 36 hours, Monday to Friday, 9am-5pm
• 12 weeks with potential for extension or a permanent position
• Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £25

We're looking for a kind, compassionate and resilient Mental Health Worker to join our Shirland West service in Westminster.

£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. This includes some weekend working. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent, or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Equans is looking for a Security Officer / Receptionist to join our team in University of West London, St Mary's Rd, London W5 5RF on a permanent basis. This is a part time role working 9 hours per week on a Saturday . On offer is £13.50 per Hourly and benefits package.

Shift Pattern: Saturdays from 08:00 to 17:00 including 1 paid break

What will you deliver?

To undertake Security and Receptionist duties and ensure the smooth and safe running of all Security and Reception tasks related to the contract which include the greeting of visitors, answering of the telephone, assisting the building users and general public, issuing of visitor passes, provide cover for the customer services reception and security service

What can we offer you?

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we looking for?

• Current valid SIA CCTV License. (Essential)
• First Aid at Work accreditation
• Computer literacy with strong communication skills (both verbal and written)

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Please see the attached Job Description and Person Specification for more information on the role requirements and duties.

HURLEY GROUP JOB DESCRIPTION POST Receptionist/ Care Coordinator LINE MANAGER/ SUPERVISOR Reception Manager LOCATION Sternhall Lane Surgery JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL ( ) Reception duties Opens and closes premises punctually as required. Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions. Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Have a working knowledge of telephones during and after hours To provide cover for reception and administrative staff if required. Maintain office supplies Admin duties Opens, distributes and posts mail. Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms. Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service. To ensure all enquiries are handled efficiently and courteously. Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines. Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation Reconciliation of referrals details with invoices Preparing reports and photocopying for medical reports- including typing or printing of patient summaries recording receipt and dispatch of records/ reports Liaison and organisation of practitioner-patient appointments with outside agencies Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Scanning onto electronic patient records CONFIDENTIALITY In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data, If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party DATA PROTECTION Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party It is essential that a strict code of confidentiality is adhered to all times All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager HEALTH AND SAFETY Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook) Using personal security systems within the workplace according to Hurley Group guidelines Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken Making effective use of training to update knowledge and skills Using appropriate infection control procedures Maintaining work areas in a tidy and safe way free from hazards Reporting any risks that are identified both timely and accurately to your line manager EQUALITY AND DIVERSITY The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Hurley Group Policies, Procedures and current legislation Respecting the privacy, dignity, needs, and beliefs of patients carers and colleagues Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights QUALITY The Post-holder will strive to maintain quality within the practice and will: Alert other team members to issues that affect quality and risk Assess own performance and take accountability for their own actions either directly or, under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources COMMUNICATION The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with: Other team members Patients and carers Recognise: Peoples need for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLMENTATION OF SERVICES The post-holder will Apply Hurley Group , standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate FINANCIAL REGULATIONS All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS All employees have a responsibility for: Safeguarding children and Safeguarding Adults in the course of their daily duties For ensuring that they are aware of the specific Safeguarding duties related to their role GENERAL The post-holder Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Hurley Group undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Must at all times carry out his/her responsibilities with due regard to the Hurley Group Equal Opportunities Policy (Staff Handbook) Has a contractual duty to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for Is expected to follow the Hurley Groups general standards of performance and behaviours. If you require a copy of this document please ask your line manager or contact the HR department

Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description.

answering the phone covering reception taking messages relaying messages stock taking and ordering supplies must be able to multitask and be flexible this is not an exhaustive list

Pease note this is a fixed term position for up to 12 months to cover maternity leave
Working hours: Minimum of 35 hours per week (London based with regular attendance at our Territorial Headquarters (A Minimum of 40% attendance required)
Interview Date: To be confirmed
Salary: £30,404 – £33,308 per annum (Depending on experience)
The Salvation Army is a worldwide charity and Christian church, working in over 128 countries. The Salvation Army was founded more than 150 years ago in London, and today is the largest provider of welfare services in the UK after the Government.
Business Administration Services at Territorial Headquarters is responsible for providing professional administrative support to department/unit heads and senior managers.
You will be part of a large team within a structure which provides opportunity for progression within the organisation.
To succeed in this role you will be an experienced PA or administrator with proven experience of working within a busy office environment. You will have excellent organisational skills and the ability to work on your own initiative. Strong communication skills are essential.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

NEW SERVICE ADVISOR JOB
Bromley, Kent
30k basic / 40k ote + benefits

My Client, a dealership in Bromley, Kent are currently recruiting Service Advisor / Aftersales Advisor to work in their aftersales team.

Duties of the successful Service Advisor / Aftersales Advisor :
• Welcoming customers in to the workshop
• Booking in services
• Acting as a go between for the customers and workshop
• Upselling add on’s and products
• Invoicing

You will need to have previous service or aftersales experience as a Service Advisor / Aftersales Advisor and a full UK driving license for this role.

Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 – 6.00. 1 in 3 Saturdays paid as overtime, 8.30 – 12.30.

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!

I have a post for an experienced General Multi Trade to join our repairs Team covering South London.

The role -

This is a permanent post, offering a market leading package to join us full time,

Working with the Day to Day maintenance team, you will be working in properties in South London doing mostly minor Tiling, Painting Decorating, some Joinery and basic Plumbing.

We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works 'Right First Time'.

Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday - Friday) - 40 hours per week - Company Van included.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.

Benefits.

• Company Pension
• Career Progression
• Competitive salary reviewed annually.
• Discounts on local and national services.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772208967 or email me at john.neary@servicecare.org.uk

Service Care Legal are currently recruiting for a housing association who are seeking a skilled and experienced Legal Services Manager to oversee their Litigation team, specifically focusing on Anti-Social Behaviour (ASB) matters. Please find below further details regarding this position.

Role: Legal Services Manager (ASB)
Location: Central London
Salary: £40.30 to £44.48 per hour LTD
Contract Type: Initial 3-month contract with a view to permanent

Please note that this role would require initial office attendance 4 days per week, with further hybrid working further down the line.

About the Role

Working closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery.

As an integral member of the in-house legal team, your expertise will shape the provision of legal services, tackling the complexities associated with ASB cases, including those influenced by recent legislative changes and high-profile cases.

Key Responsibilities

• Leadership and Management: Inspire and manage a dedicated Legal Services team, embodying Southern Housing's HEART values while fostering an environment focused on resident satisfaction.
• Expertise Development: Become a subject matter expert in ASB law and ensure that the team applies best practices and stays updated with relevant legal developments.
• Caseload Management: Handle a personal caseload of housing management litigation, providing comprehensive legal advice on matters including disrepair, tenancy fraud, and injunctions.
• Training and Development: Develop and deliver training sessions for team members and other stakeholders, ensuring high levels of legal competence across the organization.

Candidate Profile

• Qualifications: You are a Qualified Solicitor, Barrister, or Chartered Legal Executive with demonstrable experience in housing management litigation, preferably within the social housing sector.
• Skills: Strong drafting abilities and meticulous attention to detail are essential, along with proficiency in legal research and advocacy.
• IT Competence: Familiarity with Microsoft Office and Case Management Systems is required.

If this Legal Services Manager role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

We're looking for a kind, compassionate and resilient Step Down Worker to join our Homelessness service in Kent.
£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
- Knowledge of the criminal justice system. Understanding of Marac protocols.
- Support clients to obtain orders where needed and any other civil remedies available to them.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Attending all court and Case Management hearings with clients
- Carry out administration tasks in line with the role as directed.
- Supporting clients to set personalised goals in the form of a Safety and Support Plan.
- Assisting in the recording and reporting of customer incidents.
- Managing any ongoing risks and creating safety plans when required.
- Raising concerns of any increase in risk levels to senior IDVAs.
- Attend case management session with IDVA Team Leader
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
- Encouraging clients to attend relevant programmes when appropriate.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- Some domestic abuse knowledge or experience

Desirable:
- Experience working in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website.