Total 261 Customer Service job vacancies in York, YO42 4QF

As a Support Worker, you will provide high quality care and support to our clients to enable them to live their best life. You will be passionate in making a difference to our clients lives, helping them to fulfil their aspirations and ambitions. Bringing creativity and a can-do approach, you will personify our values of being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). Willing to provide an appropriate level of care and support to clients, in accordance with their care plan including personal care. Understanding of the importance of maintaining accurate written and numerical records Ability to undertake a wide range of personal care and domestic duties (specific to each service) Able to carry out the physical requirements of the role including but not limited to climbing stairs/using hoists/pushing wheelchairs/moving people/night work. *Adjustments will be considered in line with the Equality Act where these criteria cannot be met due to a disability Understand or willing to learn how to use computer packages (such as Word, Outlook and the Internet) and to undertake relevant training and qualification in care if required. Able to work cooperatively as a team member. Able to liaise and communicate effectively with carers, families, inspectors and other external stakeholders A valid UK driving license is essential

About the role

Availability Window Days From time To time Sun 08:00:00 16:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

About the role

Availability Window Days From time To time Sun 08:00:00 18:00:00 Mon 19:00:00 23:00:00 Tue 19:00:00 23:00:00 Thu 18:00:00 22:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

It would be beneficial for the candidate to have completed the Diploma in Health and Social Care Level 3. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role). If the successful candidate does not have the required qualifications they will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 3 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent to achieve the competencies. You will have a maximum of 2 years to complete this. Please see attached job description and person specification.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional. Answer internal and external telephone calls when required. Participate in evening and Saturday morning working as per the standard rota. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Assist the Team Leader with routine site maintenance and Health and Safety. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Clear and re-stock consulting rooms as required. Dealing with samples. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. Ordering, re-ordering and monitoring of stationery and other supplies. Dealing with clinical waste. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Helping to maintain hygiene control measures. Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.

The post holder will work closely with and support the medical teams within the General Surgery Directorate. The SCP will provide support to the General Surgical service and will be based on the wards, in the operating theatre and if required in outpatient clinics. In partnership with the Consultant mentor and Matron the post holder is responsible for implementing evidence based, patient focused care as well as providing specialist knowledge, assistance, and support for nursing and junior medical staff in the field of General Surgery.

• Clinics, seeing specific pre-operative patients and listing them for surgical procedures following additional training, appropriate to local guidelines and requirements.

• Formulate individualised management and treatment plans, using clinical reasoning, experience, Evidence Based Practice and utilising a wide range of interventions and options to formulate a highly specialised programme of care.

• Understanding and interpreting broad clinical policies to inform clinical practice, whilst taking responsibility for pursuing actions in order to progress patients along the most appropriate clinical pathway.

• Develops protocols for specialist area which may/will impact on other disciplines .

• Pre-operative assessment processes, including clinical examination and enhanced recovery education. as directed by the surgical team.

• Arrangement of appropriate pre and post-operative investigations as part of the multidisciplinary team to enhance patients safety, to facilitate patient-centred care and contribute to the smooth running of operating lists.

• The consent process following guidelines from the GMC and local trust or healthcare provider. SCP’s should have an understanding of the principles of the Mental Capacity Act regarding consent.

• Liaison with medical, theatre, ward and clerical staff on relevant issues including theatre lists to support coherent service provision.

• The World Health Organisation safe surgery checklist.

Our benefits

We offer a range of benefits to support our staff including:
• · Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• · 27 days holiday rising to 33 days (depending on NHS Trust service)
• · A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• · A variety of different types of paid and unpaid leave covering emergency and planned leave
• · Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• · NHS Car Lease scheme and Cycle to Work scheme
• · An extensive range of learning and development opportunities
• · Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.



A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.


This advert closes on Wednesday 30 Oct 2024

Proud member of the Disability Confident employer scheme

Support Worker

Search Health-care are working with a Nationally Recognised Health-care Provider to source a number of experienced Support workers for a York based supporting living facility supporting people aged 25 - 40.

The Role:
The emphasis of this job will be working on different wards covering male and female wards. You will be supporting individuals with learning disabilities. You will be expected to work flexible shifts. The ideal candidate will have at least 6 months previous experience working as a support worker with previous experience with learning disabilities. We are particularly interested to hear from candidates who have previously completed MAPA/PMVA training.

What we are looking for in you:
* Passionate about helping others and have the ability to support and encourage people to achieve their full potential.
* Commitment to ensure that people with disabilities are valued and enabled to take control of their own lives.
* You are looking to build a fulfilling and rewarding career in social care, truly making a difference to the lives of those who you support.
* You have at least 6 months experience in the mental health sector and are able to provide
2 years of employment referencing


Benefits:

Flexibility to base your work around existing commitments
Competitive hourly rates of pay as well as holiday entitlement
Free DBS check
Free Uniform

If you have the above experience, please contact us asap on 0113 308 8026 to register your details, or send us your CV to If Leah.Stoddart@search.co.uk you meet the relevant criteria, you will be invited to attend an interview.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Please see attached job description for full details of person specification, including essential and desirable criteria.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying - To improve the lives of people with mental ill health by minimising the impact of their condition through the delivery of excellent services to promote recovery and wellbeing. - To be compassionate in meeting the needs of patients and their carers. - To promote social inclusion, community access and participation through the provision of patient care. - To assist in the delivery of patient care as directed by the team manager, undertaking duties and activities with limited or indirect supervision in patients homes and other community settings. - To show commitment to and participate in quality improvement activities. - To promote at all times a positive image of people with mental ill health. - To promote at all times a positive image of Mental Health Services for Older People, and the wider Trust. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Job Advert
We are looking for TWO PART TIME FEMALE SUPPORT WORKERS who are passionate and dedicated, to join our incredible team in Shipton-by-Beningborough.

To apply, due to the nature of this service, you must be female, have a full manual UK driving licence and be over 21 years old.
As a Support Worker, you'll have the opportunity to make areal difference in the lives of individuals with learning disabilities. You will be working with a diverse group of people, each with their own unique abilities and needs.
From assisting with daily activities to providing emotional support, you’ll play a vital role in their life.
In this service you will be supporting 4 young ladies in their busy and active lives.
What we're looking for:

- A genuine passion for supporting others.
- Excellent communication skills and the ability to build meaningful relationships.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive and empathetic attitude towards individuals with learning disabilities.

Contract options:

- Full-time: 37.5 hrs
- Part-time: flexible hours based on availability

Shift times:
All our services are 24hr care. We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!

- Days: Between 07:00-22:00

There is also a sleep-in available where you will receive an enhanced flat rate payment of £62.45.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!
*All roles are subject to an enhanced DBS check and suitable references
** Due to the nature of this service, we are looking for female only applicants. This post is exempt under the Equality Act 2010,Schedule 9, Part 1.
Job ID: 32688

Benefits
Why join Mencap?
· 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
· Ongoing training and development opportunities to enhance your skills.
· A supportive and inclusive work environment where your contributions are valued.

About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

Proud member of the Disability Confident employer scheme

Job Description

Staff Nurse - RGN/RMN/RNLD

Day Shifts

Hours per week: 37.5

Please note that our client does not Tier 2 Sponsorship

As a Staff Nurse will play a key role in providing high-quality care to residents with physical and long-term neurological conditions. This position offers a competitive salary of £19 per hour and day shifts.

Qualifications

• RGN Registered General Nurse (Adult) or RMN Registered Mental Health Nurse or RNLD Registered Learning Disabilities Nurse
• Valid UK NMC registration
• Proven experience in a similar role, preferably working with patients with physical and long-term neurological conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Benefits:

• Online benefits portal - high-street, restaurant and holiday discounts!
• Overtime rates
• Generous annual leave allowance
• Opportunity to buy and sell annual leave
• Access to tailored training
• Employee assistance programme and well-being
• Healthcare plan

Responsibilities

• Providing nursing care to patients with physical and long-term neurological conditions in a professional and compassionate manner
• Administering medications and treatments as prescribed
• Collaborating with healthcare team members to ensure patient well-being
• Monitoring patient conditions and updating medical records
• Participating in the development and implementation of care plans tailored to individuals with physical and long-term neurological conditions
• Providing support and guidance to junior staff members

Reference: WILL79264/JG

INDNUR

Company: Service Care Solutions

Trust: Tees, Esk and Wear NHS Foundation Trust

Location: Ebor ward, Foss Park, York, YO31 8TA

Position: Registered Mental Health Nurse

Specialisation: Adults & Older Adults

Hours: Full time | Days & Nights

Pay rate: Day £21, Night £25, Sunday £29

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Role and Responsibilities:

• To provide advice, support and information to service users, other professionals, and carers.
• Working in an inpatient environment
• Working in a multi-disciplinary team
• Communicate complex and sensitive information effectively to patients, carers/families, and all members of the multidisciplinary team.

Nursing Qualifications and Requirements:

• Hold a PIN number as a registered mental health nurse
• Fully enhanced valid DBS

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

£25ph LTD | £22.53 PAYE Inclusive | £20.11 Exclusive

£29ph LTD | £26.05 PAYE Inclusive | £23.24 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare, a leader in Health Assessment Services is seeking a Service Delivery Manager on a 15 month fixed term contract basis to be responsible for assisting with the day to day operational delivery of the PIP contract.

You will be working from our York offices incorporating travel to additional Medacs sites in Yorkshire when required. Although rare, travel may also be required in Northeast England to accommodate holiday or absence during peak times.

Key Responsibilities:

• Assisting the Yorkshire Regional Operations Manager to uphold a solution focused approach to any issues identified to ensure that the services provided meet requirements
• Oversee and support with the delivery of services, coordinating the efforts of different teams, including operations, clinical, training and HR, to ensure that services are delivered in a timely and efficient manner
• Work closely with the Regional Operations Manager(s), Academy Manager and Clinical Delivery Manager to ensure resource is appropriately managed and distributed
• Work in partnership with the clients Operational Support and Operational Delivery team members, responding to any queries promptly and accurately
• Attend service delivery meetings
• Planning and Productivity management, including service volumes and resource allocation
• Continually review service delivery to identify any issues, making recommendations and implementing all approved actions
• Escalate, track and take ownership of any issues impacting on the day-to-day service delivery
• Attend internal meetings to support in the presentation and discussion of performance, operational matters, personnel overview and business risks
• Ensure that all assessment centres located in your region are contractually compliant
• Deputise for the Yorkshire Regional Operations Manager where required, including the preparation and attendance of internal and external meetings
• Assist with team training

WHY MEDACS:

Some of the benefits we offer :

• Salary 35k + bonus
• Free parking at the York offices
• 15-month Fixed Term Contract with opportunities for potential permanent employment across the business thereafter
• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Wellbeing support through an Employee Assistance Programme
• Reward and recognition awards

ABOUT US:

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.

Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here https://www.rssglobal.com/privacy-policy/