Total 14 Customer Service job vacancies in Yokkaichi,JPN

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

We are looking for a Customer (Account) Manager with strong business acumen, strategic thinking, and communication skills. In this role you will have the responsibility to support the growth of the Consumer Solution for Consumer & Electronics – especially Electronics field for Consumer/Industrial Electronics as well as Mobility Space under different segments as- which generates new opportunities through revitalizing the asset and Dow’s technology to seek significant opportunities as deceptive market changes to enable growth and addressable market expansion.

You will coordinate across all functions, including sales, Marketing, TS&D, R&D, communication, and product management as well as with peers, key customers, distributors, and relevant teams in the other geographies. You will have high visibility to the leadership team in Consumer Solution Japan, providing analysis, insight and recommendations on how to advance the growth strategy.

Responsibilities / Duties

• Support and shape the growth strategy for the Consumer Solution Japan business

• Conduct market and industry analysis to shape overall competitive position and identify opportunities for growth

• Aggregate customer and market needs across the product portfolio and market segments to identify trends to enhance resource allocation and prioritization

• Analyze and define the best opportunity for addressable market expansion for the Consumer Solution Business

• Evaluate business model opportunities – especially digital – to accelerate growth and/or productivity

• Serve as a trusted advisor across the organization, providing guidance on how to build a competitive advantage despite market and customer uncertainties

• Author project proposals that will help the business test and learn how to capture additional value in Specialties

Required knowledge, skills and abilities include:

• High self-initiative and strong project management skills
• Analytical mindset that is comfortable to work on unstructured problems
• Customer and market orientation with strong bias towards value creation
• Collaborative team worker and builder across functions and geographies, effective influencer
• Strategic thinker, problem solver, result and action oriented

Required Qualifications

• A minimum of a Bachelor’s degree

• A minimum of 8 years of relevant experience – electronics field

  Up to 50% travel, mostly domestic

• Fluency in Japanese, Advanced Level in verbal and written English

Preferred qualifications include:

• A degree discipline in Chemical, Engineering, business or Marketing
• MBA/economic background is a plus

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick or injured.  
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted.  Performs standard Tier II with assistance.  Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  Verifies operational quality of system equipment unassisted .  Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems.  Understands and supports escalation plan. Supports seniors for Day-Day CM resolution.  Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train  / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for  customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted.  Performs standard Tier II with assistance.  Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  Verifies operational quality of system equipment unassisted .  Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. 

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform established BKM’s.  Follows all IP guidelines.

Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Applies basic analytical skills or scientific methods or operational processes  to perform straightforward activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses standard operating procedures or scientific methods to guide own work and solve standard problems

Impact

• Impacts own work

Interpersonal Skills

• Uses communication skills to exchange information

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

1. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. 
2. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
3. Provides Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
7. Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

The following is a description of typical job tasks and responsibilities for a SSE1 . Actual job duties may vary based on the individual SSE's background, capabilities and regional or customer-specific circumstances.Length of time in Applied Materials or equivalent experience is <4yrs.

Daily Reliability and Technical Issues (including I & W and Paid Service)  (65%)

Performs Software verification and system START-UP support for ONE Product.

Perform Factory Automation and AMHS verification on ONE Product before Customer Acceptance.

Troubleshoot software issues in Factory Automation, System software for ONE Product,

Troubleshoot System/Controller issues on ONE platform.

Interfaces with Customer Factory Automation Engineer responsible for same product.

Interfaces with tool owner for same product.

Schedule with customer and execute software upgrades on ONE Product.

Individual Training & Development (20%)

Ensures INDIVIDUAL capabilities meet local, technical requirements on assigned product(s).

Coordinates with manager/supervisor for development planning.

Demonstrates consistent progress toward SSE2 qualification. Participates in training activities consistent with defined program requirements, including:

On-the-job training under close supervision of an experienced software support engineer.

Professional, customer and general technical skill development courses and activities.

CIP and Reliability Projects (10%)

Implements corrective measures on qualified products under close supervision.

Escalates with immediate supervisor in local account structure.

Assists supervisor with CIP recommendation within local account structure.

With approval, communicates resolution and document appropriately via reports, database submission (SR's,GSIT,FRACAS), and email communication.

Leverages technical expertise for broader value to the customer.

Supports more senior SSEs for delivery of product and project presentations.

Establishes network with technology community on assigned product, including:

SSEs on local and other accounts, GSS,

Install base configuration and software tracking.

Member of multi-disciplinary teams.

Marketing and Sales Support (5%)

Develops technical knowledge base on assigned product, including:

Competitive performance data.

Is an active member of local account team.

Provides technology support to product sales & management teams.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

【職務目的】

Pfizer Global Supply (PGS)の窓口として関連部署と円滑な連携を行い、顧客志向のサプライチェーン管理を遂行する。精度の高い需要予測および安全在庫の見直しを通じ、製品在庫の適正化を行う。また、製品廃棄の削減やポートフォリオの最適化戦略の提案を通じ、ビジネスの最大化に貢献する。

【役割】

​1. 需要予測：ファイザージャパンで販売する全製品（政府買い上げ品除く）に対し、マーケティング部門との協業及びシステムを活用し、精度の高い需要予測数量を策定する。また、STAT forecastの活用を通じ、需要予測プロセスの最適化・自動化を行う。

2. コマーシャルインターフェース：コマーシャル部門に対するPGSの窓口として情報を適切に共有し、製造・販売の連携を行う。また、供給問題発生時には製造関連の情報をとりまとめ、コマーシャル部門と緊密に連携し、供給リスクを最小化する。

3. 在庫の適正化：関連部署と協業し、製品在庫の適正化及び運転資本の最大化を行う。

4. 廃棄の最小化：製品廃棄リスクに対し複合的なアプローチを行い、廃棄の最小化に取り組む。またファイナンスをはじめとした部門とコミュニケーションを行い、財務インパクトを最小化する。

5. ビジネスの最大化：製品ポートフォリオの最適化提案やS&OPをはじめとしたTAシニアリーダーとの各種会議を通じ、ビジネスの最大化に貢献する。

【資格・能力要件】

1. 専門管理職／一般社員

2. オーナーシップ、オープンマインドセット

3. 複雑な問題を咀嚼し、多様なステークホルダーに対しキーメッセージを伝えられる説明能力。

4. 高い論理的思考力と問題解決能力

5. エクセル／Tableau等を用いた高い分析能力

6. 日本語・英語によるコミュニケーション能力（会話・メール双方。英語は目安としてTOEIC 730点以上）

7. 能力開発・自己啓発のモチベーション

8. ビジネス関連業務への興味

【職務経験】

・医薬品業界における5年以上の業務経験。需要予測／医薬品製造／品質保証／生産計画／購買関連の業務経験があると望ましい

・SAPの使用経験があると望ましい

・ファイナンスに関する基本的な知識を有していると望ましい

【学歴／資格】

・学士号以上。修士・MBA等あればなお望ましい

※応募書類は日英双方での提出をお願いいたします。

Purpose of the job

As the point of contact of Pfizer Global Supply (PGS), liaise with various departments to carry out customer-oriented supply chain management.

Optimize product inventory through highly accurate demand forecasting and safety stock reviews.

Also, contribute to business growth by proposing strategies to reduce product scrap and optimize the portfolio.

Role

1. Demand forecasting: Develop highly accurate demand forecasts for all products sold by Pfizer Japan (excluding products purchased by the government) in collaboration with marketing team and utilizing systems. Optimize and automate the demand forecasting process (e.g. STAT forecast).

2. Commercial Interface: As the PGS contact point for the commercial team, share information appropriately and coordinate manufacturing and sales. In the supply issue, compile information from the manufacturing side and share it appropriately with the commercial side to minimize supply risks.

3. Optimization of inventory: In cooperation with related departments, optimize product inventory and maximize working capital.

4. Minimize product write off: Find the risk of write off and work to minimize. Communicate with finance and other departments to minimize financial impact.

5. Business maximization: Contribute to maximizing business through strategic proposal (optimize product portfolio) and various meetings (e.g. S&OP) with TA senior leadership.

Qualifications and Competency

1.  Manager or Regular employee

2.  Ownership, open mindset

3.  Explanation skills to digest complex issues and convey key messages to diverse stakeholders.

4.  High level of logical thinking and problem solving skills

5.  High analytical skills using Excel/Tableau, etc.

6.  Communication skills in Japanese (native/fluent) & English (both spoken and written, with a TOEIC score of 730 or higher as a general guideline)

7.  Motivation of self-development

8.  Interest in business-related work

Work experience

At least 5 years of experience in the pharmaceutical industry.

Experience in demand planning/pharmaceutical manufacturing/quality assurance/production planning/purchasing related work is desirable.

Experience with SAP is desirable.

Basic knowledge of finance is desirable.

Education/Qualifications.

Bachelor's degree or higher. Master's degree or MBA is preferred

  
Work Location Assignment: Tokyo

＊Please submit your resume both English and Japanese

  
Work Location Assignment: Tokyo

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Key Responsibilities

Performs all standard service activities through Tier I unassisted.  Performs standard Tier II with assistance.  Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment.  Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  Ability to diagnose and resolve technical problems.  Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s.  Uses knowledge management systems.  Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area.  Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. 

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform established BKM’s.  Follows all IP guidelines.

Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Develops skills to perform basic activities in own job

Business Expertise

• Understands how the assigned duties integrate with others in the team
• Develops responsibility for  customer satisfaction within work area

Leadership

• Has no supervisory responsibilities

Problem Solving

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion

Impact

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail

Interpersonal Skills

• Uses communication skills and common courtesy

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

Performs startups through Tier III including process qualifications with assistance.  Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment.  Plans for and completes all levels of preventative and corrective maintenance within timelines.  Troubleshoots key technical issues at the component level.  Diagnose and recommends solutions for complex system downs.  Uses process data to diagnose hardware problems.  Resolves some sustaining process issues on well characterized tools.

Troubleshoots key technical issues at the component level.  Uses routine process data and on site data logging functions to diagnose system downs.  Diagnoses and resolves hardware and software issues.   May resolve sustaining process issues with assistance or on very well characterized tools.

Performs complex retrofits.  May occasionally organize and lead retrofit activities.

Ensures the correct revs of procedures and schematics.   Identifies and corrects procedural issues.   Applies global best practices to solve problems for their customer.   Occasionally contributes to global best practices.   Creates methodologies and procedures as necessary.  Participates in patent processes/discussions and documents IP as appropriate.

Anticipates and responds to fab issues including communicating with CE’s in other locations.  Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate.   Communicates findings to others and provides suggestions to improve checklists and procedures.  Participates in customer meetings and escalations.

Within assigned scope, assist management in operation of site service business.  Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance.  Takes initiative to avoid and resolve customer problems.  May occasionally initiate projects to drive down costs or increase uptime.

Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues.  Instructs customers in the operation and maintenance of system.

Follows all checklists and procedures, including safety.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed  depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

Business Expertise

• Uses knowledge of how related teams impact achievement of objectives
• Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

Leadership

• May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

Problem Solving

• Gathers and analyzes data to identify and solve problems that arise with little or no precedent

Impact

• Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

Interpersonal Skills

• Evaluates and communicates technical content in a clear manner

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.