Total 41 Customer Service job vacancies in Shipley, BD18 4RX

What skills and experience we're looking for

St Cuthbert’s are currently seeking a Behaviour Support Manager. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust

At St. Cuthbert’s RC High School, we believe that we should be the best that we can be in everything that we do and this mission is at the heart of everything that we do.

We are looking for a Behaviour Support Manager with a resilient ‘can do’ attitude and a calm and proactive approach who would like to join our Pastoral Support Team.

The postholder will be working across our Key Stage 3 and Key Stage 4 and ensuring good order and routine outside of class and investigating incidents of poor behaviour. The successful candidate will have an understanding of complex Social, Emotional and Health needs and a passion for supporting students to succeed.

Our Mission

Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.

Our Values

One of HopeInspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools’ opportunities to grow and flourish, we make aspiration and ambition a reality. Our people, just like St Teresa are relentless and fiercely ambitious. We will always reach for that which seems to be just out of our grasp.

One of Courage

As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive. We will be brave in our actions. As a truly Catholic organisation this courage will be most apparent in how we collectively support the most vulnerable.

One of Innovation

St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work. We will prepare our children and young people for the world that awaits them. A world which they will shape and change.

What the school offers its staff

We can offer:

• A supportive and dedicated Local Governing Body and Staff
• Highly effective safeguarding procedures.
• A working environment where all feel valued and respected.
• Supportive colleagues and governors with a clear vision and high aspirations for the school.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.
• Opportunities to work within the wider STOCCAT team
• Generous 22.7% Local Government Pension scheme employer contribution
• Recognition of continuous Local Government service (where applicable)

Commitment to safeguarding

St Cuthbert's Roman Catholic High School is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointment is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service.

Location: Shipley

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

The Health Care Assistants are a vital part of our team, providing high quality care and compassion to our patients, working under the supervision of the registered healthcare professionals. Please see attached job description.

Are you passionate about making a difference in the lives of children with special educational needs?

Do you have the commitment and enthusiasm to support students in reaching their full potential?

Can you offer high-quality teaching and learning support?

We are seeking a dedicated and reliable Learning Support Assistant to join our Shipley Secondary School team. This full-time position starts in September and offers an exciting opportunity to work closely with students who have Educational, Health, and Care Plans (EHCPs).

The school celebrates student well being, high academic standards and achievement for all. Ofsted have reported that there is a harmonious atmosphere around the school and the behaviour is good. They have also identified that staff think quickly to ensure the safety and well being of all children.

Requirements:

• Relevant experience in a similar role.

• Enhanced DBS on the update service.

• Strong ability to relate to and support SEN children.

• High standard of literacy and numeracy.

• Exceptional reliability, commitment, and enthusiasm.

• Good sense of humour and the ability to build rapport with students.

• Outstanding attendance and time-keeping record.

Key Responsibilities:

• Provide support to students with SEN, ensuring their individual needs are met.

• Assist in the delivery of tailored educational plans.

• Lead small group sessions covering a range of subject areas.

• Foster a positive and inclusive learning environment.

• Monitor and record student progress and provide feedback to teachers.

• Ensure outstanding attendance and time-keeping records.

What We Offer:

• A supportive and collaborative working environment.

• Opportunities for career progression and professional development.

• A chance to make a real difference in the lives of our students.

• Competitive salary and benefits package.

Don't delay in applying for the opportunity; we are currently interviewing for the roles this week with an immediate start available.

Click "Apply Now" to get your application started for the role of a Learning Support Assistants (SEN). Or for more information you can contact shahir.rai@randstad.co.uk or 0113 2462500

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care. To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk. To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant. To signpost patients to the most appropriate service. To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager. To deal with general queries and liaise effectively with clinicians and other staff as required. To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

Registered Service Manager - CQC

Bradford, Shipley

£29,000 - £31,000

37.5 hours a week

Caring, dynamic and highly motivated Registered Manager required in the Shipley area.

As the Registered Service Manager you will lead the operational management of four small supported Living Services across Bradford; these services support adults with learning disabilities. These services have been developed to meet the needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge.

Responsibilities

• Ensure that our services are of the highest quality, and meet all CQC standards and contract requirements.
• You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans.
• You will promote and re-enforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.
• Recruitment and selection of staff matched to needs of service users
• Deployment of staff to meet the needs of service users
• Maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Contract management

This a fantastic opportunity to join an established, award winning company.

For more information, please call Rhys Jones in the Safehands office.

INDPERM

Please read the attached Job description and person specification for more details about this role. Right to Work in the UKPrior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly

About The Role
Night Support Worker – Pembrokeshire -Bangeston Hall, Pembroke Dock -Hourly rate £11.60 to £12.00 per hour dependent on qualifications and experience
About Us: At Orbis Education and Care, we are dedicated to providing exceptional support and care to individuals with autism. Our mission is to empower individuals to live fulfilling, independent lives while offering a nurturing and inclusive environment. Join our passionate team and make a meaningful difference every day.
Job Description: We are seeking a compassionate and dedicated Support Worker to join our team, working waking nights for 38 hours a week on a 4 on, 4 off shift pattern. In this role, you will provide personalized care and support to individuals with autism, helping them achieve their personal goals and lead active, socially valued lives. Your commitment to person-centred care and your ability to build strong, positive relationships will be key to success in this role.
About Bangeston Hall: Situated in Pembroke Dock, Bangeston Hall is our largest home in Pembrokeshire, accommodating up to 17 adults. The main manor house has 10 bedrooms and ample communal space. The grounds include a five-bed lodge, a two-bed home, a market garden, allotments, a polytunnel, a smallholding, a music room, and an art room, offering numerous opportunities for nature activities, life skills, and relaxation.
A typical day will include:

- Providing high quality bespoke care to the people we support, including keeping accurate records.
- Ensuring their physical and emotional needs are met through a supportive and caring environment, and that it feels like home.
- Being a positive role model to the people we support and promoting their independence through a range of activities.
- General housekeeping duties, including meal preparation and elements of personal care.
- Having fun with the people we support!

Sound good so far? We are looking for people who care and have:

- A compassionate and caring nature, with a genuine desire to make a positive impact;
- Excellent communication and interpersonal skills, with the ability to build strong relationships;
- Resilience and patience when faced with challenges, adapting to individual needs;
- A willingness to learn and follow guidance from the team;
- Basic IT skills for record keeping and communication purposes;
- Flexibility to work on a shift basis, including weekends and occasional night shifts;

Please note: This job role involves regulated activity with adults and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally
- Health plan - after probation
- 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral;
- Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers

How to apply:
Don't waste any more time, if you are ready to embark on a rewarding career as a Support Worker at Orbis Education and Care, we would love to hear from you. To apply please submit your CV using the 'apply' link.
Join us at Orbis Education and Care, where your compassion and dedication can help individuals with autism thrive and achieve their full potential.

Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.

INDPEM

About The Role
Support Worker – Pembrokeshire - Bangeston Hall - Hourly rate £11.60 to £12.00 dependent on qualifications and experience
Full Time role - 45.5 hours per week (Part time hours available)
**Please note this role requires a driver’s license**
Are you passionate about making a difference in the lives of individuals with autism? Join our team at Orbis Education and Care as a Support Worker and be a part of a dedicated, compassionate community!
About Us: Orbis Education and Care is a leading provider of specialist services for children and adults with complex needs associated with autism. Our mission is to provide exceptional care and support that empowers individuals to lead fulfilling lives. We focus on a person-centered approach, ensuring each individual's strengths, interests, and aspirations are at the heart of everything we do.
Role Overview: As a Support Worker, you will play a crucial role in the day-to-day support and care of individuals with autism. You will help create a safe, nurturing, and stimulating environment that promotes their physical, emotional, and social well-being.
About Bangeston Hall: Situated in Pembroke Dock, Bangeston Hall is our largest home in Pembrokeshire, housing up to 17 adults. The main manor house has 10 bedrooms and ample communal space, complemented by a five-bed lodge and a two-bed home. The grounds feature a market garden, allotments, a polytunnel, a smallholding, and rooms for music and art, offering various opportunities for nature activities, life skills, and relaxation.
A day in the life of working at Bangeston Hall includes:

- Provide high-quality care and support to individuals with autism, tailored to their specific needs and preferences.
- Assist with daily living activities, including personal care, meal preparation, and household tasks.
- Encourage and support individuals in participating in community activities, leisure pursuits, and educational programs.
- Foster a positive, supportive environment that promotes independence and personal development.
- Collaborate with a multidisciplinary team to develop and implement individualised care plans.
- Maintain accurate records and reports, ensuring compliance with all regulatory and organisational standards.

Sound good so far? We are looking for people who care and have:

- A compassionate and caring nature, with a genuine desire to make a positive impact.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Resilience and patience when faced with challenges, adapting to individual needs.
- A willingness to learn and follow guidance from the team.
- Basic IT skills for record keeping and communication purposes.
- Flexibility to work on a shift basis, including weekends and occasional night shifts.

Please note: This job role involves regulated activity with adults and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally
- Health plan - after probation
- 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral;
- Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers

How to apply:
Don't waste any more time, if you are ready to embark on a rewarding career as a Support Worker at Orbis Education and Care, we would love to hear from you. To apply please submit your CV using the 'apply' link.

Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.
INDPEM

About The Role
Senior Support Worker - Pembrokeshire - Hourly rate £12.50 to £13.75 per hour – Full Time
*Please note this role requires you to have a driver’s license*
About Us: Orbis Education and Care is a sector-leading provider dedicated to offering exceptional support to individuals with complex needs associated with autism. Our mission is to empower each individual to lead a fulfilling, active, and socially valued life. We prioritize person-centred care and are committed to creating an inclusive and nurturing environment for both our residents and staff.
The Role: We are looking for a compassionate and dedicated Senior Support Worker to join our team. In this pivotal role, you will lead and support a team of Support Workers, enhancing the lives of individuals with autism through your leadership and expertise. For those ready to take the step into management, we also offer a Trainee Senior Support Worker role with opportunities for career progression and development.
Responsibilities:

- Lead and supervise a team of dedicated support workers, fostering a positive and collaborative atmosphere.
- Provide high-quality, person centred care to our residents with autism and other complex needs.
- Assist in the creating and implementing of personalised care plans to meet individual needs and goals.
- Encourage independence and life skills development in the residents.
- Promote a safe and stimulating environment, ensuring the emotional and physical well-being of all of our residents.
- Liaise with family, guardians and external professionals to ensure effective communication and continuity of care.
- Support the management team in administrative tasks and staff training.

Requirements:

- Previous experience in a support worker role within a care or education setting is absolutely essential.
- NVQ/QCF Level 3 in Health and Social Care.
- A passion for working with individuals with complex needs.
- Strong leadership and communication skills.
- Ability to work flexibly and adapt to changing needs and situations.
- A driving license is essential, unfortunately those without a driving license cannot be considered.

Please note: This job role involves regulated activity with adults and requires an enhanced DBS with barred list check.
Here’s a glimpse in to some our amazing benefits we offer:

- Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally.
- Health plan - after probation.
- 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral.
- Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers.

How to Apply: If you are ready to embark on a rewarding career as a Senior Support Worker at Orbis Education and Care, we would love to hear from you. To apply, please submit your CV using the 'apply' link.
Join us at Orbis Education and Care and make a real difference every day. Together, we can empower individuals with autism to lead happy, fulfilling lives.
Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.

INDPEM

About The Role
Support Worker – Pembroke Dock - Maes Y Coed – Hourly rate £11.60 to £12.50 dependent qualifications and experience – Full time 45.5 hours per week.
**Please note this role requires a driving license**
Are you passionate about making a difference in the lives of individuals with autism? Join our team at Orbis Education and Care as a Support Worker and be a part of a dedicated, compassionate community!
About Us: Orbis Education and Care is a leading provider of specialist services for children and adults with complex needs associated with autism. Our mission is to provide exceptional care and support that empowers individuals to lead fulfilling lives. We focus on a person-centred approach, ensuring each individual's strengths, interests, and aspirations are at the heart of everything we do.
Role Overview: As a Support Worker, you will play a crucial role in the day-to-day support and care of individuals with autism. You will help create a safe, nurturing, and stimulating environment that promotes their physical, emotional, and social well-being.
About Maes Y Coed: Maes Y Coed, our newest home in the Pembrokeshire area near Pembroke Dock, comprises four individual flats located on the grounds of its sister service, Bangeston Hall. We take pride in offering personalised care packages tailored to meet the unique needs and preferences of each adult at Maes Y Coed.
A typical day in the life of working at Maes Y Coed may include:

- Provide high-quality care and support to individuals with autism, tailored to their specific needs and preferences.
- Assist with daily living activities, including personal care, meal preparation, and household tasks.
- Encourage and support individuals in participating in community activities, leisure pursuits, and educational programs.
- Foster a positive, supportive environment that promotes independence and personal development.
- Collaborate with a multidisciplinary team to develop and implement individualised care plans.
- Maintain accurate records and reports, ensuring compliance with all regulatory and organisational standards.

Sound good so far? We are looking for people who care and have:

- A compassionate and caring nature, with a genuine desire to make a positive impact.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Resilience and patience when faced with challenges, adapting to individual needs.
- A willingness to learn and follow guidance from the team.
- Basic IT skills for record keeping and communication purposes.
- Flexibility to work on a shift basis, including weekends and occasional night shifts.

Please note: This job role involves regulated activity with adults and requires an enhanced DBS with barred list check.
Here's a glimpse into some of the amazing benefits you can expect:

- Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally.
- Health plan - after probation.
- 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral.
- Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers.

How to apply:
Don't waste any more time, if you are ready to embark on a rewarding career as a Support Worker at Orbis Education and Care, we would love to hear from you. To apply please submit your CV using the 'apply' link.
Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.

INDPEM

Looking for a rewarding and fulfilling vocation, then why not join our team at Northern Health Care. We provide mental health recovery services across many regions within the UK. Our services consist of support living and community outreach services which provides our residents and service users with access to 24 hour support from experienced clinical and support staff.

You will be supporting persons with learning disability or mental health illness to improve their lives and to live independently.

We are currently recruiting support workers who are committed, positive, compassionate, understanding, dedicated, and dedicated to always putting people first to join our team. You will be supporting persons with learning disabilities or mental health illnesses to improve their lives and live independently.

It’s hard work and can sometimes be challenging but the rewards are truly amazing!

As a support worker, you will be at the heart of supporting our service users on a daily basis. You will work with service users to help them live a fulfilled and happy life, whilst living as independently as possible. You will help to enable them to develop positive relationships and to be valued as equal members of their local community as part of their rehabilitation.

As part of this role, you will work closely with a variety of colleagues and support staff to prioritise outcome-focused support for our residents.

Your key attributes
• Must have the right to work in the UK.
• Our values – positive, respectful, open and honest, understanding and dedicated.
• Supportive and empathetic.

Where you’ll be working

Your location will be Northern Healthcare, Radcliffe House, Pudsey.

Working Hours
• Full-time position (38.5 hours per week). This role requires a level of flexibility as you will be working on a rotational shift pattern 8am-8pm during the days including weekends.

In return you’ll receive
• Salary: £11.60 per hour
• Company pension scheme and contribution
• Flexible working week
• Induction and buddy programme
• Career development and on the job learning opportunities
• Healthcare cover including dental, optical, prescriptions and physiotherapy
• 25 days annual leave plus statutory bank holidays (pro rata)
• Access to discounted products and services
• Enhanced disclosure barring scheme (DBS) check cost covered
• Option to train towards NVQ in Health and Social Care
• Free car parking
• Employee Assistant Programme
• Ongoing employee recognition scheme and employee awards
• Refer a friend scheme in which you can earn up to £250

WE DO NOT OFFER SPONSORSHIP

Responsibilities
• Ensure that our service users are at the heart of everything we do.
• Support and guide service users with day-to-day activities enabling them to be able to live a full and as independent life as possible. This may include help to manage budgeting, domestic tasks, or meal preparation
• Support and guide service users with grocery shopping and attending routine appointments.
• Support service users whilst taking of prescribed medication.
• Support service users to be as active as they would like to be as part of their local community, whilst encouraging them to try out new things. These could include days out, family visits or arranging to go to college or use their local leisure facilities.
• Regularly review support plans whilst ensuring that they are committed to working toward their needs and aspirations.
• Working positively and collaboratively with other colleagues within the team
• Work within and implement our policy and procedure, including confidentiality and safeguarding.
• Escalate as appropriate any concerns or issues in a timely manner.
• To maintain and keep accurate records whilst reporting in a factual and ‘person centred’ approach.
• Ideally, you will have some experience as a support worker or have gained your level 2 or 3 in Health and Social Care.


This advert closes on Monday 8 Jul 2024

Proud member of the Disability Confident employer scheme

Your new company
This Facilities Management business is in a great position to add another IT Security Officer to their team. You'll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.

Your new role
As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive.
What you will be doing:

• Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
• Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
• Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
• Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
• Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
• Ensure user awareness and compliance with relevant policies and procedures (e.g. IT Security).
• Identify and help deliver continuous improvement to IT Services.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

• Windows 11.
• The 'Halo' Service Management tool.
• Experience of integrating Service Management tools with other platforms (e.g. Sharepoint) to support continuous improvement.
• IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as 'first time fix', trend analysis).
• Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
• Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).
• Problem Management (including Root Cause Analysis).
• ITIL Foundation certification (v3 / v4).

What you'll get in return
With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There's also great opportunity to accumulate/stack holiday through their annual leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Treatment Room Undertake, record and follow guidelines for the tasks for which you have received appropriate training Urinalysis and preparation of specimens for investigation by the pathology laboratory Measuring and recording following physiological measurements in routine presentations: Blood pressure Pulse rate and rhythm Temperature Height and weight body mass index Venepuncture ECG Basic dressings Ear irrigation Ordering/maintaining stock levels and control in treatment area. Conduct chronic disease health reviews Conduct LD / SMI health reviews Conduct NHS health checks Prepare and maintain environments during and after patient care interventions Provide chaperone services for patients and clinicians Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Responsibility for Information Processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information Understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate. Follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition. Organisation/Quality The post-holder will: Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation. Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required. Ensure that you are familiar with the Practices Policies available in the practice staff handbook Ensure that you undertake all mandatory training as per the practices Training Policy. Attend the practices Protected Learning Time Sessions. Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timely manner. Cold chain management (logging fridge temperatures and downloading dataloggers, informing appropriate person if any concerns. Checking emergency equipment and ensuring equipment is in date Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas. (this can incorporate quite a lot but we need to see where it develops) Safeguarding Affinity Care is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensure that they are aware of the organisations policy and procedures for safeguarding and discharge their responsibilities for safeguarding effectively. It is individual staff members responsibility to maintain competences with regards to levels of safeguarding training commensurate with individual roles. Staff should report any safeguarding concerns to the appropriate agencies in line with the safeguarding policy. Equality and diversity Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures. Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Follow the Practice Chaperoning policy. Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. Follow the guidance and policies and take action in an appropriate manner. Health, safety and security Wear the appropriate Personal Protection Equipment and clothing at all times in accordance with the Infection Control Standard Operating Procedure. Apply appropriate infection-control measures and maintain work areas in each clinical room, in accordance with the Infection Control Standard Operating Procedure, so that they are clean, safe and free from hazards reporting of any potential risks identified including: Hand washing Universal hygiene procedures Collection and handling of laboratory specimens Segregation and disposal of waste materials Decontamination of instruments and clinical equipment Reporting and treatment of sharps injuries Dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection control measures Use the personal security systems within the workplace according to Practice guidelines. Assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Follow Health and Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Patient Confidentiality and ensuring dignity and respect of patients The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. This includes written and verbally communicated information. The job holder should at all times treat patients with dignity and respect and actively seek to assure an environment that facilitates this. Communication & working relationships To be responsible for ones own behaviour to effectively create a working environment that has a good team spirit, is professional in orientation and has mutual respect amongst colleagues. Establishing and maintaining effective communication and constructive input to areas of service development and systems re-design. Training and Development You will be required to complete the mandatory training and ensure you embrace the Training & Development Policy. You are also required to attend the monthly Protected Learning Time meetings You must have competency evidence for venapuncture and BP. Training will be provided for dressings, basic wound checks, suture / staple removal. Special Working Conditions You may be asked to work at other premises owned or associated to the practice. This will be subject to reasonable request in terms of travel compared to the routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to wear a uniform and/or scrubs. Teamwork Participate in team activities that create opportunities to improve patient care. Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need. Other You will be required to work at other premises owned or associated to Affinity Care. This will be subject to reasonable request in terms of travel compared your routine site of work. You may also be asked from time to time to be flexible in your working hours as per the needs of the practice. You will be required to: Give good and regular attendance. Maintain a tidy and organised work area. Any other duty as requested, including covering for absent colleagues.

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care. To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk. To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant. To signpost patients to the most appropriate service. To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager. To deal with general queries and liaise effectively with clinicians and other staff as required. To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.