Total 118 Customer Service job vacancies in Scott AFB, Illinois

The Marion VA Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties include, but are not limited to:
Places and receives local calls; places and receives regular and special long distance calls over commercial circuits, tie lines, or other systems and various networks, consisting of wide area commercial system, a civilian Federal system, and a Federal overseas exchange system; provides directory service assistance to callers by retrieving organizational information from computerized directory databases; keeps records of calls for computing charges; provides primary or alternate routing service for high precedence calls; handles calls of varying precedence and preempting circuits if necessary; keeps statistics on system use to inform management of trends concerning capacity and utilization, operates associated equipment. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility.

Prepares and records long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Makes periodic peg counts of all types of traffic including incoming, outgoing, off-net, information, and other types. Totals monthly tickets and files with appropriate data at the end of the month.

Monitors vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for issuing emergency keys and for the security of the Dial Central Office (DCO) after normal duty hours. Serves as telephone trouble desk operator after normal duty hours, reporting all emergency communication outages to the maintenance section. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring.

Work Schedule: Monday - Friday, Various hours between 7:00AM - 6:00PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for adhoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator Comm Care/PD05207A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

The Lead MSA is assigned to a Patient Aligned Care Team (PACT) model within the Marion VA Health Care System. The Lead MSA monitors work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work and that staff are in compliance with applicable policies and procedures i.e., Scheduling Directive, Patient Information Collection Management (PICM), Insurance Capture, Pre-Registration, Open Encounter management, etc.; ensuring accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSAs and staff in order to resolve day to day conflicts.

Other assignments include, but are not limited to:

• Provide training, mentoring and coaching to other frontline MSAs
• Assist with cancelling, rescheduling and notifying patients as requested
• Ensure coverage for PACT MSAs when on scheduled or unscheduled leave
• Maintain and assist with clinic access contingency plans by adjusting appointment times, location or dates
• Maintain and assist with cancelling and rescheduling patients for various clinics in supervisor's absence.

SUMMARY: The primary purpose of this position is to serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the School Age Care program. To plan, develop, organize, and oversee the long-range and day-to-day operation of a comprehensive school-age child care program consisting of such activities as before and after school care, full day care/camp, and school holiday care/camp for youth 5-12 years of age.

DUTIES:

• Develops, coordinates, and implements activities, programs, and special events, consistent with program objectives and in accordance with health, safety, and security standards for the School Age Care program.
• Plans, organizes, and directs the activities of the School Age Care program ensuring that the program complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Monitors training of staff and volunteers according to established policies and procedures.
• Represents the School Age Care program with a variety of installation and functional area organizations.

The Employee serves as a Lead Medical Support Assistant (MSA) and performs clerical and administrative support in the coordination, care, and treatment provided to patients. The Lead Medical Support Assistant is responsible for ensuring accurate and timely scheduling of VA appointments, providing guidance and leadership to the scheduling MSAs/AMSAs, conducting ongoing reviews to ensure quality of work, development of training, collecting data, running reports, timekeeping, organizing work and setting priorities to ensure completion of duties is accomplished in a timely manner.

Duties Include:

-Monitors and makes work assignments and coordinates coverage at all workstations, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
-Coordinates department flow, workload capture, and other administrative support functions associate with the day to day department operation.
-Assists the supervisor in monitoring and ensuring the integrity of various databases, to include, consult management, other reports.
-Ensures front line scheduling staff understand and appropriately utilize the administrative support packages.
-Schedules and reschedules patient's appointments and or consults, entering no-show information monitoring the electronic waitlist and preparing for clinic visits: printing appointments and routing sheets, identifying needed means tests. and entry of patients information from 10-10EZ into Vista. Verifying provider order in accordance with VHA national scheduling guidelines.
-Provides information and guidance to agency employees as requested. Verify and update demographics and Insurance information.
-Preforming related duties as assigned.

Work Schedules: Monday-Friday 8:00am-4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Title/Functional Statement #:
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

DUTIES:

• Participating in team huddles/meetings to manage and plan patient care.
• Interacting with both internal and external customers. Processing secure messages.
• Serves as area's communication liaison through the use of technology (multi-line telephone, computer, radio, and paging system).
• Establishing patient records, and/or routing patient records accurately and appropriately.
• Coordinating and scheduling patient care and services; demonstrating complete established administrative action for each order
• Scheduling appointments in accordance with VHA national scheduling guidelines.
• Monitoring pre-appointment requirements to assure readiness for patient visit service/procedure; verifying and updating patient demographics.
• Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled.
• Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity making schedule changes, as necessary. The Advanced MSA refers all questions requiring immediate medical attention to appropriate health care team member.
• Performs other duties as assigned.

Sets up glasses, silverware, dishes, trays, napkins, condiments and cold menu items (e.g., salad, dessert, bread and cold beverages) on a serving line. Removes dishes and trays from tables. Operates, breaks down and cleans all electrical equipment for food preparation. Cleans kitchen equipment (e.g., worktables, sinks and refrigerators). Separates food waste and trash from dishes, glasses and silverware in dishwashing area. Loads and operates dishwashers, stores clean dishes, glasses and silverware. Washes tables and counters, vacuums and shampoos carpets. Sweeps and mops kitchen floors, cleans windows, washes walls and cleans and sanitizes trashcans. Sorts, washes, peels and cuts fresh fruits and vegetables.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12601502

• Plan and conduct research to develop methods for isolation, modification of alfalfa proteins, and adaptation in food products and edible food packaging as well as ingredients for cosmetic products.
• Isolate and modify proteins and other components from raw feedstock and/or from industry crop processing byproducts.
• Develop new uses for, and new knowledge of, proteins derived from agricultural crops and co-products.
• Characterize alfalfa proteins in their native state, and modify them by applying chemical, physical, enzymatic, or other techniques to impart desired functionalities.
• Develop a fundamental understanding between processing and extent of modification, and subsequent characterization of modified products to understand the performance relationships between process parameters, structure, and functionality.
• Obtain fundamental information on degradation under different deleterious conditions and other physical and molecular properties.
• Study generated protein isolates for their functional properties and performance in targeted applications.
• Use methods and state of the art instrumentation, such as nuclear magnetic resonance spectroscopy, infrared spectroscopy, ultraviolet/visible spectroscopy, circular dichroism, differential scanning calorimetry, and size exclusion chromatography.
• Apply the principles of Life-Cycle Assessment (LCA) or similar framework to quantitatively assess the environmental and economic sustainability of developed renewable products or technologies and potential benefits.
• Investigate physical processing methods such as milling, steam jet-cooking, and extrusion, as well as enzymatic methods to deflavor isolated protein fractions.
• Develop a stakeholder base to advocate for enhancing research and enable commercialization of products to meet mandated technology transfer objectives.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

(Continued from Summary):
potential fire hazards to protect persons, property, or environment; and performance of non-invasive emergency medical procedures.


(Duties):

1. This position will support the Federal Government's response efforts to COVID-19.
2. Performs Basic Life Support; drives and operates firefighting vehicles, such as pumpers, aerial ladder trucks, and Airport Rescue Firefighting (ARFF) vehicles.
3. Performs crash-rescue and firefighting duties involving air traffic or support operations where hazardous conditions are such that the expectancy for fire is high and potential for become destructive is great.
4. Performs structural firefighting duties for a variety of facilities, which may include large multistoried buildings, space launch facilities, industrial areas, and/or base storage facilities.
5. Maintains firefighting equipment and fire station facilities; complies with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment.

• Performs basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensures adequate stock and operating supplies are maintained.
• Operates computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verifies receipts against invoices.

The purpose of this position is to perform a variety of manual tasks in food preparation and food service areas.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Proper cash handling skills/preparation to be always practiced when working at the coffee shop, food truck, and central kitchen locations.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12599334

• Supports flying training operations.
• Compiles and maintains records related to aircrew training and simulator utilization.
• Enters data and/or information into an automated system.
• Receives and directs telephone calls or visitors.

The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and is responsible and accountable for the daily operations of the Home & Community Based Care Programs (Home Care). The ANM provides coverage for the NM as needed and is responsible for the direction and supervision of specific orientation, training, and development of staff. Provides input into the evaluation of individual staff performance. Functions as a role model, educator, practitioner, and supervisor providing leadership to the team. Influences care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

The ANM is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Demonstrates sound decision-making and judgment and possesses excellent interpersonal skills. The ANM is self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives. In addition, the ANM assists the NM with administrative responsibilities to include coordination of staffing assignments, approving time and leave, responding to patient/family concerns, and completing action items.

This is primarily an in-person position, located at the Auburn Gresham Community Based Outpatient Clinic (CBOC) in Chicago, Illinois.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm, Scheduling flexibility required
Telework: Available - Ad-hoc per facility policy
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports .

PRIMARY PURPOSE: To serve as Director. Mission Support Directorate, exercising supervisory and managerial authorities over the Mission Support Directorate. Represents. advocates and serves as Command and Control (C2) Systems Subject Matter Expert for the Commander on Global Air Mobility mission support at the strategic, operational and tactical levels covering a wide range of responsibilities such as advocating and integrating new C2 software applications to increase mobility air force planning, tasking. execution and assessment efficiencies, resolving complex personnel and financial issues involving military. civilian and contract personnel for the organi7.ation and HQ 18 AF. and developing and advocating courses of action for global operations based on predictive analysis techniques.

DUTIES:

1. Plans, organizes, and oversees the activities of the Mission Support Directorate.
2. Exercises supervisory personnel management responsibilities.
3. Represents the Mission Support Directorate and/or 618 TACC with a variety of AF, Joint Command agencies and interested organizations.
4. Collaborates with various agency representatives from DoD. Government and non-governmental agencies to provide technical expertise related to air mobility support.
5. Manages 618 TACC resources, including annual budgets, equipment. and personnel.