Total 90 Customer Service job vacancies in SE Massachusetts (MA)

• Serves as a Supervisory Program Officer for various Acquisition (ACAT) I, II and/or III programs within the Project/Product Managers (PM) Office.
• Coordinates and develops procedures relating to financial management, acquisition, implementation, distribution, and logistical support.
• Identifies and balances risks, selects alternatives and plans how to best accomplish the goals and objectives of the project within recognized guidelines.
• Manages a government team consisting of assigned civilian and military personnel, matrix and support civilian and military personnel, and the efforts of supporting contractor teams.
• Conducts In-process Reviews for assigned projects.
• Performs the full range of administrative and technical supervisory duties.

• Establishes, updates, monitors, and maintains office records of various types.
• Cordially greets parents, children and visitors upon entering the Child Development Centers.
• Responsible for the accuracy of daily cashier reports, USDA records, reimbursement reports, deposits and all financial reports.
• Enrolls new children assisting parents with the completion of Air Force Forms 1181, USDA, waiting list, and any other form necessary for program enrollment.

As a Investigative Analyst at the GS-1805-9 level, some of your typical work assignments may include:

• Gathering, researching, and analyzing various types of data from federal, state, local and public agencies.
• Providing administrative support and assistance to USMS Criminal Investigators in accomplishing activities for their assigned warrant cases.
• Reviewing, coordinating, maintaining, and recording actions on criminal cases, as well as initiate documentation.
• Reviewing cases for consistency and compliance with established rules and regulations.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Prepares study plans for scientific experiments, using the scientist's hypothesis; attends to all the technical/administrative concerns.
• Develops the data required; refines, verifies, justifies, and organizes the data; analyzes and evaluates findings; and writes-up results for review.
• Conducts tests and analyses of studies and evaluations of data on plant pests detected domestically or intercepted at ports of entry from all parts of the world.
• Collects and manages data, evaluates and analyzes data pertaining to risk, diagnosis, mitigation, rearing, control, treatment and quarantine status.
• Manages plant and/or pest samples and resulting data, including receipt, storage, processing, photographing, and archiving while following procedures to ensure sample integrity and custody.

WHAT IS THE TS- TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services, Electronic Products & Services Support (EPSS), e-Help Desk Operations, e-Help Desk East, Andover Team 1

The following are the duties of this position at the full working level.

• Distributes and balances the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload, and assures that each employee has enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge of procedures, policies and directives. Answers questions and provides both classroom and OJT instruction to employees.
• Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that prohibit the employee from meeting performance standards.

Major duties for this position include:

• Administrative and technical support for Safety & Occupational Health Programs
• Conducts quarterly safety inspections or safety assists visits
• Develops and implements comprehensive safety and health planning documents
• Conducts accident investigations, after action reviews, and other post incident or operations reviews
• Develops and conducts safety training for employees, volunteers, and cooperators

The Lead MSA's working knowledge of various policies and procedures relating to the business rules regarding scheduling, clinical access, and the proper flow of work within the team contributes significantly to the daily business activities. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Boston Healthcare System.
Duties include but are not limited to:

• Ensures readiness for the patient visits through scheduling appointments and consults.
• Monitors clinics' access to care
• Monitors Insurance Capture Buffer (ICB) usage, ensuring insurance is collected at the time of appointments.
• Keep aware of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
• Assist with the clean-up of the Encounter Action Required Report (EARR) and delinquent recall report and support clinics regarding utilization and clinic profile management.
• Receives and screens phone calls.
• Prepares correspondence and memos as needed.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Stocks basic office supplies as needed.
• Assists veterans seeking emergent/urgent care and schedules appointments accurately.
• Utilizes call lists and telephones veterans to pre-register them before their visits when necessary.
• Oversee the status of work for all lower grade MSA positions working in the various clinical services.
• Make day-to-day adjustments in accordance with established priorities.
• Provides on-the-job training for new and current employees.
• Assist Supervisor MSA and leadership on taskings as needed.
• Assists with all other duties as assigned by Supervisor MSA

• This position is a NAGE bargaining unit position.
• Position is in the excepted service.
• Will be required to travel to other campuses within VA Boston Healthcare System as needed.
• Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.

Duties include but are not limited to:

• Ensures readiness for the patient visits through scheduling appointments and consults.
• Monitors clinics' access to care
• Monitors Insurance Capture Buffer (ICB) usage, ensuring insurance is collected at the time of appointments.
• Keep aware of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
• Assist with the clean-up of the Encounter Action Required Report (EARR) and delinquent recall report and support clinics regarding utilization and clinic profile management.
• Receives and screens phone calls.
• Prepares correspondence and memos as needed.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Stocks basic office supplies as needed.
• Assists veterans seeking emergent/urgent care and schedules appointments accurately.
• Utilizes call lists and telephones veterans to pre-register them before their visits when necessary.
• Oversee the status of work for all lower grade MSA positions working in the various clinical services.
• Make day-to-day adjustments in accordance with established priorities.
• Provides on-the-job training for new and current employees.
• Assist Supervisor MSA and leadership on taskings as needed.
• Assists with all other duties as assigned by Supervisor MSA

• This position is a NAGE bargaining unit position.
• Position is in the excepted service.
• Will be required to travel to other campuses within VA Boston Healthcare System as needed.
• Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Provides scientific leadership in qualitative and quantitative analyses in support of the management of invasive species, including arthropods, diseases and other plant pests.
• Determines from a scientific standpoint, the likelihood of invasion, establishment, and movement of quarantine-significant exotic pests in the United States.
• Obtains, validates, and analyzes data related to pest identification and diagnostics.
• Develops methods of detection and inspection including scientific and statistically sound sampling procedures for survey of quarantine-significant pests.
• Estimates spatially dependent probabilities of presence or absence of pests using multivariate statistical analysis of sampling data and factors associated with infestation.
• Reviews work plans, research proposals, experimental plans, manuscripts, and proposed PPQ protocols to ensure that procedures are statistically valid and meaningful.

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Assists managers to develop and execute the operational plan for effective resource deployment across teams; serves as a confidential employee to the manager in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals, unauthorized access (UNAX), employee tax issues; performance issues, and proposed personnel actions including disciplinary measures; has significant involvement in formulating and effectuating the organization's policies and procedures, including managerial recommendations and dispositions on contractual negotiations, grievances, and related labor management activities; and as necessary determines corrective actions addressing processes and personnel; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
• Analyzes and evaluates the efficiency and effectiveness of the organization's processing of programs, operations, and accomplishments area-wide/nationwide, apprising the manager of critical items. Provides direction and guidance for program continuity, transition, policy formulation and implementation. Identifies procedural and systemic problems and provides evaluative comments to the manager addressing the performance of the operation's systems, policies, processes and personnel.
• Serves as a resource person for the front-line managers and tax examiners, working various types of cases and priority listings. Resolves the most complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve the most challenging and sensitive matters. Communicates these issues/inquiries to those with vested interest to further educate/train tax examiners. Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionally specific programs and procedures. As necessary and on an interim basis, may act for the Manager.
• Serves as a liaison with Appeals, Headquarters, Operation work groups, mid-level management, and site/campus employees. When appropriate coordinates with other operating divisions.
• Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory System, etc) that relate to the division/operation's work-units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and as a senior management representative, works in partnership with NTEU to enhance the organization's business results, customer satisfaction, and employee satisfaction.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services, Electronic Filing and Services Support, e-help Desk Operations, e-help Desk East, Team 4

The following are the duties of this position at the full working level:

• Distributes and balances the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload, and assures that each employee has enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge of procedures, policies and directives. Answers questions and provides both classroom and OJT instruction to employees.
• Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that prohibit the employee from meeting performance standards.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

As a Public Affairs Specialist your duties will include but are not limited to the following:

• Develop and execute communication plans by considering such items as specific topics or aspects to emphasize, the most effective media to use in communicating with intended audiences, and the kind of information various groups want or need.
• Evaluate the impact and effectiveness of communication plans and advise management if efforts should be discontinued, emphasis changed, or coverage expanded in improving intercommunication between organization and various audiences.
• Create and manage content across various digital platforms to effectively convey information concerning complex and controversial mission-critical programs and functions.
• Author news releases, public service announcements, presentations, feature articles and web-based multimedia products designed to convey complex information in a clear, accurate, interesting, and engaging manner to publics with varying levels of comprehension of agency programs and policies.
• Establish and maintain working relationships with a variety of individuals.

In the Primary Care setting, the RN HBPC uses the nursing process and evidence-based practice to work collaboratively with the Teamlet (Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, internal and community-based services and disciplines involved in providing care the patient) in developing the patient-driven holistic care plan for life.

Duties include, but are not limited:

• Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's goals
• Demonstrates leadership and mastery of practice in delivering efficient, comprehensive, and continuous patient-driven holistic care through active collaboration, communication and coordination of resources
• Supports the providers with their assigned panel of patients to provide effective disease and chronic care management
• Plans, assesses, implements, documents, and evaluates care for a designated group of patients across the continuum of care: recognizing the age related cognitive, physical, emotional, and chronological maturation needs of the adult and geriatric patient
• Triages and applies a collaborative team approach in identifying, analyzing, and resolving patient care problems
• Collaborates with patients to assess and identify needs, issues, care goals, and resources in critical factors for achieving desired outcomes for discharge, post hospital recovery and health maintenance/wellness
• Reviews options with patients and families, including costs, alternatives, risks/benefits and services
• Assists with navigation of health care systems and intervenes or refers as needed to facilitate the achievement of patient outcomes
• Actively participates in care delivery with priority attention to patient preference

• This position is an AFGE Bargaining Unit position.
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Excepted Service.
• The salary is based on the grade and step approved for the selected candidate.
• Veterans' preference does not apply for other current permanent Federal agency employees.
• Selectee may be required to work at any VA Boston Healthcare System campus, as needed.

• Formulates projects and establishes criteria to assess the effectiveness of different approaches by analyzing a variety of policies, problems, and questions.
• Develops technical, programmatic, and/or policy responses to issues raised by grantees, Congress, and others regarding Child Care and Development Fund (CCDF) implementation.
• Communicates effectively, both verbally and in writing, to influence, motivate and coordinate people and groups demonstrating skills in persuasion, negotiation, motivation and building rapport.
• Conducts a variety of activities and projects related to the administration of child care programs, including the Child Care and Development Fund (CCDF)