Total 799 Customer Service job vacancies in Richardson Texas HQ (1001 E. Lookout Drive)

• The duties may include, but are not limited to:
• Operates Agency aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens.
• Operates Agency aircraft to supervise contract aerial application programs.
• Plans, with the program manager and PPQ pilots, the layout of treatment blocks and direction of flight lines.
• Directly supervises a staff of 5-6 Pilots, Aircraft Mechanics, and Laborers, and has full supervisory responsibility for all activities related to the use of aircraft and for establishing priorities.
• Provides flight training and instruction for newly hired Pilots, Mechanics, Laborers, and Contractors.
• Calibrates the aircraft to assure an accurate application rate per acre and rejects aircraft that do not meet contract specifications.
• Serves as the Point of Contact with the Federal Aviation Administration (FAA), to deliver briefs on programs involving the treatment of cities, towns, or other congested area.
• Oversees all procurement of aircraft services to include maintenance, overhauls, and equipment modifications, and the acquisition of replacement aircraft or additions to the PPQ fleet.
• Determines compliance with PPQ safety rules and individual state requirements for applying pesticides and FAA rules and regulations, correcting deficiencies as necessary.

Starting at $103,409 Per Year (GS 13)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Operate special purpose aircraft along flight lanes to dispense sterile insects over designated areas throughout the United States.
• Pilot aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens at low altitudes and minimum controllable speeds.
• Prepare maps using specialized computer hardware and software to include Global Information System (GIS) programs using various formats of latitude and longitude coordinates.
• Download and upload flight data to program computers and onboard precision guidance systems, and prepares daily flight records and required reports.
• Coordinate both ground and flight activities with program, aircraft, and equipment personnel to ensure that program objectives and schedules are accomplished.
• Perform other duties as assigned which may include preventive maintenance on and the cleaning of airplanes and special purpose equipment.

Starting at $72,553 Per Year (GS 11)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The Medical Support Assistant (Advanced) is responsible for:

• assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
• screening/receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes;
• independently managing position responsibilities with little supervision as well as setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
• daily review of active/pending consults, RTC, VAOS, Opened Encounters, run 30, 60, 90 day report, and Audio care communications for accuracy and disposition;
• coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
• ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
• developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
• interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits. Will review frequent changes to VHA directives, regulations and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;
• distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
• assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
• completing personnel reports, rosters, and maintaining supplies and forms. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service;
• conducting patient/employee surveys, interviews, observing workflow;
• guiding patients through hospital system;
• inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
• interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
• additional duties or tasks as assigned by supervisor to ensure efficient daily operations

Work Schedule: Monday - Friday, 8:00 am - 4:45 pm
Telework: Available (ad-hoc)
Virtual: This is not a virtual position.
Functional Statement #: 00000
This is a bargaining unit position.

Starting at $44,117 Per Year (GS 6)

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Clinical Duties:
1. Is directly involved in the design, implementation, and monitoring of therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas as a provider.
2. Incumbent is actively involved in reviewing patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required as a provider. Communicates findings with other providers and provides appropriate alternatives to current treatment plans as needed.
3. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities.
4. Has expertise in the principles of clinical pharmacokinetics and pharmacodynamics and is knowledgeable and able to make dose adjustment recommendations based on objective laboratory findings.
5. Coordinate and organize responsibilities to maximize outcomes for tele-health program including management of health emergencies at remote site. As required, the CPS will provide tele-health assessments and treatment provided by tele-work.

Education and Research:
1. Participates in the training and in-service of medical staff, nursing staff, residents, students and other allied health professionals as required.
2. Effectively instructs patients and family members in the appropriate use of medications and medical devices. Incumbent adjusts communication and tracking methods based on age and developmental considerations. Accurately assesses and document patient comprehension. Refers patients to educational programs provided at the medical center by multidisciplinary teams.
3. Utilizes effective written and verbal communication techniques in teaching others.
4. Assists in new employee orientation sessions as scheduled.
5. Assists in the development of proposals for improved and/or new clinical pharmacy services.

Work Schedule: Monday-Friday 0800-1630
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000 - Clinical Pharmacist Specialist
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $142,517 Per Year (GS 13)

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 7:30am - 4:00pm, May be required to work other shifts, be on call, work weekends and/or holidays as patient care and needs of the service require. Should operational needs dictate, candidates must be willing to work within other units (including community based outpatient clinics, for example) to assist and support continuation of the provision of care/services.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $73,685 Per Year (VN 00)

• Maintain accounting records/subsidiary ledgers for Accounts Receivable, Accounts Payable, collections, payments, income, liabilities, payroll, assets, and equipment.
• Ensures the accuracy and timeliness of accounting documents submitted by assigned activities.
• Determines that all transactions are properly processed, and that total activity agrees with predetermined control tables.
• Analyses and reviews report and machine listing to assure they are in balance and in proper format and sort sequence, that accounting data is valid and that it adheres to prescribed regulatory manuals and procedures.
• Classifies erroneous conditions referring complex errors/problems to the accountant.

Starting at $49,025 Per Year (NF 3)

• Maintains an assigned area of journals and ledgers.
• Examines, verifies, and analyzes a variety of documents to determine their mathematical correctness, validity, and clerical accuracy.
• Maintains files of all correspondence and messages pertaining to financial records and accounting.
• Audits and verifies each supporting document for propriety of account debits and credits amount of deposit.
• Completes posting documents with back-up attached codes documents and posts to appropriate ledger and journal.

Starting at $17.56 Per Hour (NF 2)

Are you a dynamic leader looking for a rewarding role in a fast-paced environment with the opportunity to directly improve patient experience?



We are looking for a highly motivated and enthusiastic individual, who has a proven track record of operational leadership with a particular interest in using performance data (qualitative and quantitative) to help us develop strategies with measurable outcomes.



You will oversee the effective day-to-day running of services across multiple sites and will be required to have onsite presence at these sites, motivating and supporting teams through a business change programme. Ensure that patients receive the highest quality of care, whilst managing budgets, staffing, and operational targets. You will be expected to collaborate closely with teams across the 5 hospitals to drive service improvements, manage resources, and ensure compliance with NHS standards and policies.



To work with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department to enable the sustained delivery of key operational targets. To support the implementation of service redesign, taking the lead for specific elements of wider transformation across Outpatient Services.To be responsible for the day-to-day line management of administration and clerical functions within Outpatient Services.


We offer a range of benefits to support our staff including:

· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

· 27 days holiday rising to 33 days (depending on NHS Trust service)

· A variety of different types of paid and unpaid leave covering emergency and planned leave

· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

· NHS Car Lease scheme and Cycle to Work scheme

· An extensive range of learning and development opportunities

· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully.  If you would like to discuss a potential relocation package, please speak to the recruiting department/manager



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

Are you driven by the passion to make a genuine difference in people’s lives? Do you envision a career where kindness, dignity and respect are not just words, but the cornerstone of everything you do?

We are an independent local charity caring for older people and people living with dementia in our nine residential care homes across Sheffield. We are a values driven charity committed to prioritising the wellbeing of those we support above all else. We believe in the power of compassion and we are seeking individuals who share our ethos, regardless of their background or experience level.

What we Value:

Kindness: Demonstrating empathy and warmth in every interaction
Dignity: Upholding the inherent worth and individuality of each person we support
Respect: Honoring diversity and treating everyone with fairness and consideration
Independence: Empowering individuals to make their own choices and lead fulfilling lives
Choices: Recognising and supporting the autonomy of those we care for

If you resonate with these values and are driven by a genuine desire to make a difference, then we want you on our team.

What we Offer:

We understand that caring is not just a job, it is a career path filled with purpose and fulfillment. That’s why we provide comprehensive training and ongoing support to help you realise your potential. Whether you are new to the field or a seasoned professional, we will support you to obtain various qualifications, including your Care Certificate, empowering you to become the Support Worker you’ve always aspired to be.

As a Flexi Care Support Worker, you will be working 12 hour shifts, mostly taking on our day shifts where you will have the opportunity to not only provide essential personal care, but also engage individuals in a variety of enriching activities, from arts and crafts to community outings. You will also have the flexibility to undertake occasional night shifts, providing comfort, reassurance and assistance to our residents during the nocturnal hours.

We also provide:
Annual leave which increases with length of service
Enhanced maternity pay for those with over 5 years’ service
Free drinks and subsidised meals
Free DBS check
Free Uniform
Free NHS Blue Light Card
Eligibility for The Company Shop membership

Are you Ready to Make a Difference?

We are looking for compassionate individuals who are willing to go above and beyond to champion quality care and advocate for those in need. Can you demonstrate the utmost dignity and respect in your interactions? Are you prepared to stand up to what’s right and raise concerns when necessary?

If you are passionate about making a positive impact and possess the values to match, we encourage you to reach out to us.

Please be aware that all Support Worker positions require an Enhanced DBS check as part of our commitment to safeguarding, full employment history details and reference information covering a minimum of 5 years. The aim of enhanced background checks is to ensure that we recruit a high quality team.

Join us in shaping a brighter future and enrich lives. Get in touch today to start your journey with our compassionate team by completing our online application form.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred
• Ability to use analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

As a Engineering Equipment Operator your duties may include, but are not limited to, the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

Physical Effort
The employee uses considerable physical effort is required in the operation and maintenance of facilities, equipment, and attachments. The employee frequently is required to perform heavy lifting and exerts considerable physical effort while using hand and power tools. Work requires extensive leg, arm, and hand movement, standing, stooping, walking, bending, climbing, and kneeling, and work in tiring and uncomfortable positions. The employee frequently lifts, carries, and sets up parts and equipment weighing up to 50 pounds unassisted, and over 50 pounds with assistance. The employee uses jacks, pulleys, dollies, or other lifting and carrying devices. Work may be from ladders, scaffolding, platforms, or high places, and in hard-to-reach places. Frequent arm and leg movements are required to operate controls, make repairs, and build items.

Working Conditions
Work is accomplished both in an office setting (5%) and outdoors (95%). Works outside in all kinds of weather and frequently exposed to running water, fumes, dust, grease, dirt, and moving parts of equipment and machinery. Work performed outside is in a variety of settings where steep terrain, extremely uneven, rocky and slippery footing is normal. Temperature extremes are common.

Starting at $29.89 Per Hour (WG 8)

As a Engineering Equipment Operator your duties may include but are not limited to the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

Physical Effort
The employee uses considerable physical effort is required in the operation and maintenance of facilities, equipment, and attachments. The employee frequently is required to perform heavy lifting and exerts considerable physical effort while using hand and power tools. Work requires extensive leg, arm, and hand movement, standing, stooping, walking, bending, climbing, and kneeling, and work in tiring and uncomfortable positions. The employee frequently lifts, carries, and sets up parts and equipment weighing up to 50 pounds unassisted, and over 50 pounds with assistance. The employee uses jacks, pulleys, dollies, or other lifting and carrying devices. Work may be from ladders, scaffolding, platforms, or high places, and in hard-to-reach places. Frequent arm and leg movements are required to operate controls, make repairs, and build items.

Working Conditions
Work is accomplished both in an office setting (5%) and outdoors (95%). Works outside in all kinds of weather and frequently exposed to running water, fumes, dust, grease, dirt, and moving parts of equipment and machinery. Work performed outside is in a variety of settings where steep terrain, extremely uneven, rocky and slippery footing is normal. Temperature extremes are common.

Starting at $29.89 Per Hour (WG 8)