Total 49 Customer Service job vacancies in Reading Berkshire RG1 2AG

Detailed job description and main responsibilities Understands the importance of the woman as the centre of her care. Demonstrates that he/ she consult and involves women in decisions about their care and wellbeing. Demonstrates understanding of fundamental legal practices related to consent and the prevention of abuse. Is able to implement holistic; culturally sensitive; respectful; non-judgemental care from a pre-determined care plan for women with a wide range of care needs. Undertakes other care practices as directed by the Midwife/Nurse but is able to carry out routine care duties at own discretion. Practices in accordance with the Trusts protocols and guidelines. Demonstrates understanding of the boundaries of the Maternity Support Worker role. Confident and competent in all intrapartum related band 3 competencies. Works flexibly across the intrapartum areas to provide excellence in labour care during the latent phase of labour, and support the woman, family and midwife during active labour if appropriate/required. For example, precipitate delivery, woman labouring alone. Is able to assist the midwife in emergencies such as neonatal resuscitation, precipitate birth/haemorrhage. Recognises and respond to emergencies appropriately such as adult and neonatal basic life support. Is able to initiate fundamental care during an emergency to ensure safety. Acts as 2ndperson at birth to support the midwife in essential tasks at the time of birth supporting maintaining a safe birth environment. Is able to undertake after training, clinical skills such as venepuncture, removal of urinary catheters, cannulas, maternal and neonatal observations Is able to support the midwife in the immediate postnatal period with suturing (including gaining competence in swab counts and related records), maternal well-being assessments and can support initiating safe skin to skin. Is able to support women with initiating first infant feed, responsive infant feeding, helping women to gain skills and confidence with attachment and positioning and immediate care of newborn babies. Displays skills, within own sphere of practice, related to promoting womens comfort, mobility, support needs. Uses initiative when responding to changes in the woman or babys condition. Assists the midwives and bereavement team in caring for and supporting women and their families who are experiencing the loss of a baby. Supports with memory making for families. Helps maintain the bereavement rooms and annex to expected standards. Displays excellent two-way communication with women, families and colleagues. Is able to overcome barriers to understanding when the womans first language is not English or has a learning or hearing difficulty. Demonstrates appropriate assertiveness and ability to challenge others when the rights of women and others may be infringed. Demonstrates an awareness of equity in healthcare and the impact that inequity can have on women and their families accessing the service. Is able to maintain contemporaneous records relating to the woman/babys condition on the electronic patient record (EPR Undertakes specific skills such as checking; cleaning and ensuring the equipment is ready for use when required. This is following completion of appropriate training and on instruction from Registered Midwife/Nurse, Clinical Engineering or the Manufacturer of the product. Understands the principles of human and environmental factors when working in teams and applies this to ensure safe team working. Awareness of escalation policies and how to escalate concerns when required. Able to assist the midwife with labour admissions. Greeting the mother and her family, supporting women and their family in early labour teaching them coping skills and strategies. Demonstrates an awareness of child protection and domestic abuse care pathways and policies with an awareness of factors that might alert him/her to the possibility of a child protection or domestic abuse issue and able to cite appropriate response to these concerns.

Our Client based in Berkshire is currently recruiting for a Customer Safety, Fire Inspector to join their team on an initial fixed term contract until April 2025.

This is a Full time role for at least 4 months with possibility of extension based in Bracknell offering £33,973 per year.

The purpose of the role is to oversee the inspection of communal areas within all buildings, including Fire Door Inspections & testing of fire assets to support compliance with the key requirements of Regulatory Reform Fire Safety Order making sure high levels of customer safety.

Responsibilities:

• Support the Fire, Building Safety & Compliance teams and wider business, with ongoing monitoring and assessment in respect of Fire and Building Safety. Providing on site remedial changes and advice ensuring that suitable controls, processes, and procedures are in place.
• In accordance with the Regulatory Reform Fire Safety Order, ensure high levels of customer safety are achieved through thorough and detailed inspections of communal areas within all buildings, ensuring fire assets are tested and fire safety notice boards & Secure Premises Information boxes are audited/kept up to date.
• Undertake visual monthly checks and/or testing of key firefighting equipment such as fire-fighting lifts, fire-evacuation lifts, inlets and outlets for dry and wet rising mains, smoke control systems, suppression systems, fire detection and fire alarm systems including any linked to ancillary systems such as smoke control systems; evacuation alert systems, automatic door release mechanisms; plus check that all wayfinding signage, fire escape signage, fire action notices and fire door signage are present and correct
• Carry out a Quarterly communal fire door inspections and annual customer flat front door inspections recording defects via Fire Door Inspection app. Carry out on site minor adjustments to minimise any fire risks

Requirements:

• Good knowledge of relevant codes of practice and regulations associated with Fire Safety, Fire Doors and Fire safety equipment and signage.
• Experience working in a customer service role.
• Knowledge and experience of Microsoft applications and similar Housing Management system such as Open Housing.
• Full driving licence and/or the ability to travel in a timely and efficient manner to visit tenants, sites and attend meetings, frequently located in areas not covered by public transport.

If interested please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

Location: Hungerford

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

We have a variety of shifts available, covering evenings and weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Domestic.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Cleaning all areas of the Care Home
Following the infection control regulations and policies
Respecting the privacy of individuals and residents
Creating a warm and friendly atmosphere for our residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time.
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

Whether you are an experienced Domestic or are looking to start a new career, Care UK can provide you with a thorough training and induction programme to further develop your skills, with lots of opportunities for progression.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

We have an exciting opportunity for a Maintenance Operative to join our team.

Our Maintenance Operatives are responsible for ensuring that our properties are maintained to the correct level, and any works that need to be carried our are done in line with specific timescales. Duties include:

- Ensure a high standard of workmanship when carrying out maintenance repairs to the Home.
- Inform the Maintenance Coordinator of any faults that may incur significant expenditure or require a specialist contractor.
- To liaise daily with Maintenance Administrator to ensure that daily whereabouts are adhered to and to inform of any problems relating to prepared diary.
- To ensure that all necessary paperwork is completed correctly and legibly and issued to the Maintenance Administrator in accordance with Voyage policy.
- To be contactable by phone daily between 8:00am and 6:00pm to discuss any issues.
- Hours of work are 37.5 per week. Work starts at 8:00am by travelling to Voyage property. Work ends at 4:00pm when leaving Voyage property and travelling home.
- It may be a requirement to occasionally stay overnight (in Hotel), at the discretion of the Maintenance Coordinator, to facilitate works at Homes further away than an acceptable travelable distance.
- Communicate all potential additional maintenance work with Service Manager to establish the level/schedule of work required.
- Maintain positive working relationships with service users, staff and visitors by being considerate, courteous and presenting a clean and tidy appearance.
- Use materials in order of date of purchase to minimise wastage and to ensure that when purchasing materials, value for money is obtained.
- Keep any designated work/storage areas clean and tidy, with regard to relevant health and safety requirements, including ensuring that COSHH materials stored correctly in accordance with COSHH procedures
- Occasional attendance at homes/services as required to load and unload furniture items and/or domestic appliances.
- To attend any training that Voyage consider applicable.

- Maintain a working knowledge of the operation of the following services in each home/service

- Emergency lighting systems where applicable, fire panels, break glasses and fire doors.
- Lighting – re-fixing or replacement of fittings including emergency lighting
- Electrical repair/replacements within the scope of Part P
- Plumbing system including waste outlets, taps, sanitary ware, unblocking of drains, toilets etc
- Laundry equipment including connecting and disconnecting of machines, including plumbing in of replacement machines as necessary and removal from site of redundant equipment

- Comply with the company’s Equal Opportunities Policy.
- Carry out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation, and the Company’s General Health and Safety Policy Statement.
- As a term of your employment, you may be required to undertake other duties appropriate to your post, and/or hours of work, as may reasonably be required of you, at your initial place of work or at any other of the company's establishments.
- This is a description of the job as it is at present. The company may from time to time review and update employees' job descriptions to ensure that they continue to relate to the job or to proposed changes to the job. The company aims to reach agreement on reasonable changes, but if this is not possible, the company reserves the right to insist on changes to your job description after consultation with you.

Maintain oversight of facilities management related to all sites of Brookside Group Practice. Support negotiations on current and proposed supplier contracts and services. To ensure the computer and phone network and workstations are kept running and maintained. Assist with financial management tasks such as budgeting. Supporting the Senior Operations and Finance Assistant with processes that ensure income is correctly claimed and recorded. Line management for non-clinical managers. Please refer to the uploaded Job Description for full details.

Maintain oversight of facilities management related to all sites of Brookside Group Practice. Support negotiations on current and proposed supplier contracts and services. To ensure the computer and phone network and workstations are kept running and maintained. Assist with financial management tasks such as budgeting. Supporting the Senior Operations and Finance Assistant with processes that ensure income is correctly claimed and recorded. Line management for non-clinical managers. Please refer to the uploaded Job Description for full details.

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Science Teacher

Location: Groveside School, Reading, Berkshire

Salary: Up to £45,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, Term Time only

Start date: May 2025 or sooner

UK Applicants only. This role does not offer sponsorship.

Join us today to receive a £1000 Welcome Bonus - there has never been a better time to join us’* T&Cs apply! *

As part of our continued growth, we now have a fantastic opportunity for a Science Teacher to join our close-knit team at Groveside School located in Reading.

About the role

We are looking for an outstanding classroom practitioner to co-ordinate Science across our school. The successful candidate will be passionate about teaching and learning in Science and will have the ability to motivate pupils and develop staff in a team which prides itself as being collaborative and supportive. You will be able to inspire effective teaching and learning within the classroom and beyond as our small school flourishes in the coming years. You will understand the importance of data as a tool to track pupil progress and will identify a wide range of evaluation strategies to lead the development in all aspects its success.

The ideal candidate will:

Be an inspirational teacher looking to develop the SEND provision for all pupils.
Be a person who thrives in a fun, yet challenging environment.
Be an exceptional classroom teacher with experience in working with SEND pupils
Have a proven track record in raising standards and a good understanding of school improvement.
Have a passion for building strong relationships with young people through restorative working.
Be someone who is resilient and approachable.
Be a good communicator who is able to inspire and motivate pupils but also who can remain calm under pressure and have a sense of humour.
Be creative in your teaching and strive to bring out the best in pupils.
Qualifications Required

QTS
About the school

Groveside School is a Brand-New Acorn School in Reading and will cater for up to 60 pupils between 7 - 16 years old with Social, Emotional and Mental Health needs.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job title: SEN Teacher

Location: Groveside School, Reading, Berkshire

Salary: Up to £45,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, Term Time only

Start Date: May 2025 or sooner

UK Applicants only. This role does not offer sponsorship.

Join us today to receive a £1000 Welcome Bonus - there has never been a better time to join us’* T&Cs apply! *

Who we are looking for

We are looking for an outstanding classroom practitioner to join our amazing team. The successful candidate will be passionate about teaching and learning and will have the ability to motivate pupils and develop staff in a team which prides itself as being collaborative and supportive. You will be able to inspire effective teaching and learning within the classroom and beyond as our small school flourishes in the coming years. You will understand the importance of data as a tool to track pupil progress and will identify a wide range of evaluation strategies to lead the development in all aspects its success.

The ideal candidate will:

Be an inspirational teacher looking to develop the SEND provision for all pupils.
Be a person who thrives in a fun, yet challenging environment.
Be an exceptional classroom teacher with experience in working with SEND pupils
Have a proven track record in raising standards and a good understanding of school improvement.
Have a passion for building strong relationships with young people through restorative working.
Be someone who is resilient and approachable.
Be a good communicator who is able to inspire and motivate pupils but also who can remain calm under pressure and have a sense of humour.
Be creative in your teaching and strive to bring out the best in pupils.
Qualifications Required

QTS
Ability to teacher Maths of Science an advantage
About the school

Groveside School is a Brand-New Acorn School in Reading and will cater for up to 60 pupils between 7 - 16 years old with Social, Emotional and Mental Health needs.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks​
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Support Worker Tilehurst - £11.47ph

Typical Shifts are: 7am-2pm, 2pm-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Tilehurst is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The Windsor Forest Group is looking for an Animal Centre & Education Manager to join their BCA team.Animal Centre & Education ManagerThe role requires taking overall responsibility for the efficient and effective operation of the animal centre, implementing strategies to drive the centre forward in alignment with industry standards, and maintaining relevant licenses and permits. It also involves ensuring that the animal centre is responsive to the curriculum's needs and effectively planned and designed to provide an outstanding experience for learners. Additionally, the role involves effectively leading and managing a team of staff to meet strategic, operational, and financial targets.For further details on this role please refer to the attached job description/person specification.About UsThe Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at slough and Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year.Our staff benefit from:- Support roles enjoy 30 days annual leave plus bank holidays- Career progression opportunities for ambitious staff- Access to a wide range of subsidised leisure courses- Access to excellent defined benefit pension schemes- Free on-site parking at all sites- Cycle to Work Scheme- Family friendly policies to support Work Life Balance- On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at slough and Langley CollegePlease be advised that the vacancy will close on Thursday 28th November 2024.Interviews dates to be confirmed.To apply please visit our careers page and complete the online application form.Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification.*Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment.The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.

The Windsor Forest Group is looking for an Animal Centre Lead Technician to join our BCA team.Animal Centre Lead TechnicianThe Animal Centre Lead Technician is expected to work alongside the Animal Centre Manager (ACM) and Deputy Manager (DM) to ensure the day-to-day safe and efficient running on the animal centre ensuring high standards of animal welfare and animal husbandry are carried out daily for all the animals across the centre and that accurate records are kept.For further details on this role please refer to the attached job description/person specification.About UsThe Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at slough and Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year.Our staff benefit from:- Support roles enjoy 30 days annual leave plus bank holidays- Career progression opportunities for ambitious staff- Access to a wide range of subsidised leisure courses- Access to excellent defined benefit pension schemes- Free on-site parking at all sites- Cycle to Work Scheme- Family friendly policies to support Work Life Balance- On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at slough and Langley CollegePlease be advised that the vacancy will close on Thursday 28th November 2024.Interviews dates to be confirmed.To apply please visit our careers page and complete the online application form.Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification.*Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment.The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.

Early Years Practitioner

Are you an experienced Early Years Practitioner looking for your next challenge? We are seeking a dedicated and passionate individual to join a well-established setting in Slough on a 3-month initial contract.

Rate: £16.75 umbrella an hour (£13.34 PAYE)
Shifts: 8am - 4.15pm or 9am - 3.15pm

Key Responsibilities:

• Support the daily operation of the setting, including the delivery of curriculum and educational programmes.
• Provide full care and supervision for children, ensuring their individual needs are met.
• Work in partnership with local primary schools and agencies to ensure smooth transitions and integrated care.
• Uphold the setting's policies on safeguarding, equality, and inclusion, while promoting high standards of behaviour.
• Ensure compliance with OFSTED standards and maintain accurate records.
• Assist with marketing activities and promoting the setting to parents, local schools, and the wider community.
• Contribute to staff meetings and planning sessions, and work flexibly across different early years settings as required.

Requirements:

• Level 3 qualification in Early Years or equivalent.
• Previous experience in a similar early years role.
• Enhanced DBS check required.

This is an exciting opportunity for a committed Early Years Practitioner to make a positive impact in a dynamic, supportive environment. If you are passionate about early childhood education and meet the above requirements, we would love to hear from you!

To Apply: Please submit your CV outlining your experience and suitability for the role.

Your new company
Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.

Your new role
As a Customer Service Advisor, you will manage customer enquiries and resolve issues from the beginning of the case to the end, ensuring a seamless and first-class experience for customers. This is a permanent position offering a salary of £27,000 per annum with hybrid working available after training.

What you'll need to succeed

• Proven experience in customer service or case/complaint management
• Excellent written and verbal communication skills in addition to problem-solving skills
• A proactive and positive attitude towards customer interactions

What you'll get in return

• £27,000 per annum, increasing to £29,000 after training
• 27 days holiday + bank holidays
• Yearly bonus depending on company performance
• Canteen and chef on-site

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk