Total 4 Customer Service job vacancies in Pune

Support Specialist, Pune

R24_0009859|IN

As a Support Specialist, you will be responsible for high quality and in-depth product and technical support to internal and external users of production systems. You will have an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.  
The Support Specialist role requires you to be ready for anything and to be agile and flexible in your approach to solving problems.  Being a strong team player who can take the initiative to work independently, know when to ask for help and also be willing to offer help when a team member needs assistance.  

 Responsibilities:

• Maintain a working knowledge of NielsenIQ Client Portal Systems, supported products and technologies  
• Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures   
• Prioritize, research, troubleshoot and resolve or escalate technical issues with desired Service Level Agreement (SLA).  As needed, identify workarounds and communicate fully and clearly to requestors.  
• Provide high-quality service to continually drive towards “first call, first touch” resolution  
• Provide meaningful analysis of issues back to users and provide timely update for any on-going problems within SLA timeframes 
• Work cross-functionally with the requestor, other support teams, operations, technical delivery teams to resolve issues through root cause analysis and problem management  
• Perform routine smoke testing and participate as requested in system release testing 
• Provide consistent and clear updates on tickets in tracking tools (Service Now & JIRA)  
• Maintain Customer Identity support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides  
• Ensure compliance to standard NielsenIQ Practices / Tools (Incident and Problem Management, Change Advisory Board, ServiceNow, JIRA)   
• Collaborate with cybersecurity teams to ensure compliance with industry standards and regulations 
• Provide application integration support to Internal NIQ Development Teams 

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Application Support - Unix, ,SQL,Windows -24 /7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Environment Support Team is responsible for detecting and managing incidents for our banking application using Splunk and Dynatrace. They implement and configure various monitoring tools and participate in automation projects to optimize daily production support tasks. The team also coordinates changes to ensure applications come out clean from maintenance windows and manages certificates for the applications they support. Their expertise ensures the stability, security, and efficiency of our banking operations.

What you will be doing:

·       Provides technical support activities for a software production processing environment.

·       Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

·        Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

·       Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

·       Creates and maintains complete documentation relative to the support of application software.

What you bring:

·       At least 2 -6 years in experience in Application Support and Production support

·       Good experience Unix, Windows ,SQL Unix Shell scripting

·       Knowledge in Support and Monitoring tools like Splunk, Dynatrace

·       Experience in Troubleshooting Incident Triaging, Log analysis, Platform Stability

·       Knowledge in Incident, Change Management

·       Knowledge in Control M or Batch job process
 

Added Bonus if you have:

·       Knowledge in Splunk would be added advantage.

·       Knowledge in troubleshooting Java/J2EE application related issues.

·       Knowledge of FIS’ products and services

·       Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

·       Knowledge of financial services industry

What we offer you:

·       An exciting opportunity be a part of Worlds Leading FinTech Product MNC

·       To be a part of vibrant team and to build up a career on core banking/payments domain

·       A broad range of professional education and personal development possibilities FIS is your final career step!

·       A broad range of professional education and personal development opportunities

·       Time to support charities and give back in your community

·        A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Application Support Experience, WEB API., Expert in Customer SUpport, Type Scripts, SQL, Excellent in English Written & Verbal communication, Strong ITIL Process Knowledge. Good to have Banking application experience.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information –

What you will be doing

• Provides technical support activities for a software production processing environment
• . Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems
• .Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

What you bring:

• 3 to 8 years of experience
• Good experience in Java Web application debugging, Linux and Bash/Shell/Python Scripting
• Basic Exp in Middleware (Tomcat or any other web server), Basic Networking, SQL.
• Good to have exposure in Streaming Data (Preferably Kafka) & ELK stack is preferred.
• Working knowledge on log monitoring (Splunk, ELK) & monitoring/Debugging (Dynatrace)

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass