Total 58 Customer Service job vacancies in PO1 2UP

What skills and experience we're looking for

We are looking for an enthusiastic, energetic, positive person (Undergraduate in Psychology) who has experience (or would like to gain experience of working with young people.) You should be a good listener, resilient and able to be flexible. No two days are the same! Whilst you donotneed to be a Catholic, it is important to appreciate (or be willing to learn about) the distinctive nature of a Catholic education/community.

What the school offers its staff

Please visit our school website for further details: https://www.saintedmunds.org.uk/home/vacancies/vacancies-support

You will be well supported by a friendly, hard-working team, fantastic staff and lovely pupils.

Further details about the role

JOB PURPOSE:

To enable pupils with mental health and wellbeing issues access to learning by supervising and assisting pupils (one to one and in small groups) across a wide range of activities and supported learning activities.

To Supervise pupils, delivering learning activities to small groups of pupils, adjusting activities within the scope of the needs of student’s specific difficulties.

To work in partnership with teaching staff to identify and address the individual needs of students.

To assist senior staff in securing the safety and welfare of pupils throughout the day.

To supervise pupils during and between the morning and breaks as directed.

Commitment to safeguarding

In line with Safer Recruitment guidance, we DO NOT accept CV’s. The school is committed to safeguarding and the promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. DBS disclosure at Enhanced level will be required prior to any offer of appointment As part of our Safer Recruitment guidance social media profiles will be checked upon appointment. As we are unable to offer a sponsorship, we can only accept applications from candidates that already have the right to work in the UK.

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Tuesday 10 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will have responsibility for Children We Care For in Portsmouth, and deliver on our 'Going Home & Strengthening Families' approach. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Thursday 12 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will oversee, manage, and have responsibility for the Children's Adoption team, the Kinship team, the Fostering Recruitment team and the Fostering Panel, as well as Private Fostering and collaboration with Adopt South. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work. As Service Leader for Permanence & Fostering Recruitment you will work closely with the Service Leader for Fostering Support & Home Finding Team, providing support and cover for each other when necessary.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




Head of Service Delivery Area
- Maritime Based at HMNB Portsmouth, PO1 3LS £75,000
- £85,000 per annum plus company car or car allowance, company bonus and private medical coverPermanent/ Full time (open to flexible working requests)Serco have an exciting new role for a Head of Service Delivery Area to join our maritime team based at HMNB Portsmouth. The purpose of this role is to lead the CPMS operations across Devonport with accountability for customer relationships, operational performance, people leadership and transformation.
Reporting to the Contract Director, this role will be accountable for complex set of MoD and commercial customers; a cost base of approximately £30m; and variable revenues of £5m. The role will also be responsible for executing the transformation of our operations across the contract, including driving consistency and operational efficiency, playing a pivotal role in the preparation for the seamless introduction of DMS-NG.
Main accountabilities:


- Responsible for leading the delivery of operational performance of the CPMS operation across Portsmouth and for maintaining a safe, secure and ethical business.
- Sustain and develop Serco’s presence in the marketplace as the supplier of choice for holistic Port Marine Services Operations.
- Drive operational excellence across the dockyard operations, including consistency, best practice and benchmarking of common operational and management processes.
- Developing and delivering a revised organisational structure with a view to Moving to a service delivery driven method,
- Provide leadership to Serco personnel such that all employees understand and adopt wider business strategy/plans and values such that they are engaged within their local teams and wider marine business.
- Own and manage/direct the customer relationships and stakeholder management for Devonport, Portsmouth and Faslane Royal Navy customers, senior MoD customers (including deputising for the FPMS Contract Director), and commercial customers.
- Accountable and responsible for a cost base of approximately £5million and variable revenues of approximately £30million.
- Play a critical role in shaping the operations to the ultimate success of the introduction of DMS-NG
- SME support to business development strategies and overarching maritime priorities to meet growth targets.

What you’ll need to do the role:


- Educated to post graduate degree level or with demonstrable evidence of equivalence through management experience and achievement.
- Previous experience of operating in Maritime Regulatory environment or similar highly regulated environment and fully conversant with operating within Safety Management Systems or 5 years leadership experience in an operational regulated environment.
- Proven leadership and management skills.
- Proven stakeholder management and business development skills.
- Developed written, verbal and presentational communication skills.
- Proven financial and commercial management skills.
- Proven analytical and planning skills.
- We welcome requests for flexible working for this role, please specify in your application any requests to be considered.


What we offer:


- Company Bonus
- Company car or car allowance
- Private Medical cover
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Business Support Officer - Housing, Neighbourhood & Building Services (HNB)

Salary: Band 6 - £26,073 - £29,777 p.a.

37 hours per week - full time - hybrid working can be agreed with the Assistant Director

About the Directorate:

The Housing, Neighbourhood and Building Services Directorate is delivering a range of customer-facing services, including building and housing services. It is one of the largest directorates in the city council with a wide and varied mix of functions but all with a core purpose to provide good quality service to our customers, a culture of driving service improvement and generating income.

This role will be part of the building services team who are responsible for the maintenance, repair and construction of assets. You will provide a comprehensive personal support service and report to the Assistant Director of Building Services as well as supporting his management team.

This is an exciting opportunity with a wide-ranging remit and suited to individuals with experience keen to grow and develop.

What is the role?

The Assistant Director for Building Services requires the support of an individual that is up for the challenge, has a desire to learn quickly, interested in building maintenance and construction, dedicated to getting things right the first time and is methodical and organised. You will have excellent communication skills and significant administrative experience to be able to provide immediate support.

The role will support the monitoring and tracking of key actions for the Assistant Director including preparation of materials required for meetings and highlighting any areas of concern. This will include liaison with staff and stakeholders to ensure required actions and activities are carried out.

As a Business Support Officer, you will be a key point of contact for Assistant Directors, Heads of Service and other managers throughout building services and the directorate. Sharing and managing communications, supporting the response to complaints as well as organising, attending, and minuting a wide variety of meetings both in person and via Teams. You will work closely with other Business Support Officers and the Executive Personal Assistant to the Director and will need to establish good working relationships with these and other key contacts across the directorate.

The role is part of the business support arrangements for the directorate, and you will be part of a team of officers with similar roles across the directorate working collaboratively together to ensure the smooth operation of business support arrangements. The role plays a key part in conveying a professional and positive image for the directorate and will be a positive ambassador for the work of Portsmouth City Council.

For full details of the role please click HERE for the job profile!

Who is the person?

You need to:

• Be proficient in the use of IT systems including M365 applications including Word, PowerPoint
• Have a good understanding of the importance of measures and data and the ability to confidently create and use Excel spreadsheets to extract and analyse data.
• Have excellent organisational and time management skills with the ability to work to tight deadlines, adapting quickly to reprioritise workloads at short notice.
• Have the ability to confidently manage multiple diaries, arranging meetings using Outlook while being considerate of conflicting priorities.
• Have excellent communication and people skills, both written and verbal with a confident telephone manner and good literacy and numeracy skills
• Demonstrate a good understanding of Data Protection and the importance of confidentiality when dealing with sensitive information.
• Show an understanding of Portsmouth City Council's structure and responsibilities.
• Be flexible in the timing of working hours to support the demands of the work.
• Possess a high level of self-motivation, ability to self-manage and use you own initiative to solve problems.
• Have demonstrable experience of working within a busy office environment, performing administration duties to a high standard with a large degree of autonomy.

If you have any questions, or would like an informal discussion about the role, please call Colette Hill on 023 9283 4872 or email at colette.hill@portsmouthcc.gov.uk or Lois.Lanning@portsmouthcc.gov.uk .

Closing date: 15th November 2024.

We may close this advert early if we receive many applications of a good standard.

Assessment Centre: 27th November 2024

Interview date: 28th November 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Click HERE to see all the benefits of working with us! Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP. Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised Informing patients of test results and following up with instructions from clinicians. Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Treat all patients fairly and with respect. Provide cover across all sites as required. This is not an exhaustive list, and it is expected that this role will develop as the business grows. Please see the supporting documents section "GP Receptionist Care Navigator JD" on this page for more details.

Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Issuing patient on-line access passwords Deal with all general enquiries, explain Practice procedures to patients Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details Communicate test results appropriately being aware of confidentiality at all times Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same. Undertake chaperone duties during clinical examinations as required Enter patient information on to the computer as required. Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required. Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying Ensure Practice is closed down safely at night to include closing of window and shutters Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.

What skills and experience we're looking for

We are seeking to appoint a Student Engagement Worker (Teaching Assistant) - Maternity Cover to work within our Inclusion Centre,The Bridge, at The Portsmouth Academy.You will be joining a dedicated and supportive team who strive to make a difference in the outcomes for our students with Educational Health and Care Plans.

The Bridge at The Portsmouth Academy is a specialist centre for children with complex Cognition and Learning difficulties aged between eleven and sixteen, who have an Education Health and Care Plan (EHCP). Our curriculum centres on each child as an individual, looking at their starting points and next steps.

The Student Engagement Worker plays a vital role by enabling students to access learning by supervising and assisting them (one to one and in small groups) across a wide range of activities and supported learning.

Working hours: 8am to 3.30pm or 8.30am to 4.00pm Monday to Friday

What you will need to succeed:

For a full list of responsibilities please see the attached Job Description

• Previous experience of working with young people to support their physical and mental wellbeing
• Excellent written and communication skills
• Educated to a minimum requirement of Grade 4/C or above (or equivalent) in English and Mathematics
• You will have high levels of motivation, energy and commitment with a reflective approach to the role and the ability to work to build positive relationships with students and their parents/carers

What the school offers its staff

The Portsmouth Academy is focused on providing an inclusive education for all children and ensuring that every child has access to the same opportunities. The Portsmouth Academy’s vision and ethos is rooted in developing aspirational and self-reflective learners who are able to think for themselves and be valuable members of their community. We offer a broad and balanced curriculum in both KS3 and 4, placing significant importance on cultural capital alongside academic achievement.

‘Pupils are happy at school and proud to be members of its community’ – Ofsted, 2022

We area “Microsoft Showcase School” due to our approach to digital learning. The academy has launched a one:one device policy, so every child in Year 7, Year 8 and Year 9 have their own laptop, and we are particular interested in finding teachers who have experience of, or would like to develop experience of, teaching with technology.

What our Trust will offer you:

• Competitive Pay Scales
• Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance.
• Pension Scheme Membership:Secure your future with membership of the Local Government Pension Scheme.
• Collaborative Support:Benefit from resources, mentoring, and school visits across the Trust.
• Training:Expanded your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses.
• Knowledge and Curriculum Sharing:Regular MAT meets alongside our regional hub model offers a network of collaboration for staff to share best practice.
• Cycle2Work Scheme:Salary sacrifice scheme to purchase a new bike with National Insurance savings.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
• TSTARS Staff Recognition:You will be part of our Staff Recognition Programme, with seasonal rewards for all staff.
• Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
• TSAT Benefits portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.
• Store Discounts:Support staff have access to 'Discount for Teachers' scheme that offers a huge range of money saving deals and vouchers.

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

Great opportunity to work as a Receptionist for G4S, a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.

G4S is recruiting for a Receptionist to work in Halstead.

The rate of pay is £13.17 per hour.

This is a full-time and permanent role, working Monday to Friday and contracted at 37.5 hours per week.

The hours of work are 8am to 12pm - 12:30pm to 4pm.

**Please note you must be over the age of 18 to apply for this role**

Your Time at Work
As a Receptionist at G4S you'll have a welcoming approach to customers and staff on site, providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment.

It's a varied role that includes greeting staff and visitors and ensuring they adhere to the access control system and providing ID cards when required. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities.

Our Perfect Worker
Due to licensing requirements, you must be over 18 to apply for this position. You will be an experienced Receptionist who is a confident communicator and a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key and Microsoft experience is beneficial.

It would be a benefit to have some security experience and your SIA licence, however it's not essential, as we provide full SIA (Security Industry Authority) licence training.

Key Information and Benefits
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Workplace Pension Scheme
- Great 4 Savings Employee Discount Scheme
- Progression, training and development opportunities

Job ref: 1G4S 8840

About Staffline
G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Salary: Band 5, £24,362 to £26,073 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 3 November 2024, 23:59

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

The Children and Families Services helps supports and protects Portsmouth's most vulnerable children and young people enabling them to lead safer, healthier and more fulfilling lives. It also acts as the corporate parent for the city's Looked after Children. Going forward, the service and its Business Support function will embrace change, have a strong and sharp focus on exceptional customer care, and will respond flexibly and effectively to transformational developments.

Your New Role:

You will provide high quality administrative business support within the Fostering Team. The team recruit new foster carers and provide ongoing support to existing foster carers, and you will play a vital part in the Business Support Administrative functions to ensure the smooth-running of business processes. You will take minutes, deal with inquiries and correspondence, book meetings, maintain files, and carry out a wide variety of administrative tasks. You will also support preparations for Ofsted inspections and for Fostering Panels. You will initially be fully office-based for training, moving to hybrid working later.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have strong administrative skills with experience of working in an administrative/customer-focused role, and ideally also experience in Children and Families Services. You have excellent communication skills and are a good listener, able to demonstrate empathy and sensitivity when handling difficult and upsetting situations. You can develop a good professional rapport with colleagues, and work flexibly, both independently and as part of a team. You have the ability, drive and enthusiasm to develop and implement new working practices and procedures. You are organised and accurate, and you have experience of using databases and Microsoft Office.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Suzy Zammit, Business Support Team Leader, Suzanne.Zammit@portsmouthcc.gov.uk, 023 92 834 107

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

Please note that we may shortlist as we receive applications, so this advert may close earlier than the given date.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Portsmouth covering our friendly Commercial Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Portsmouth covering our friendly Commercial Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Portsmouth covering our friendly Commercial Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Salary: Band 5 - £24,362 - £26,073 p.a.

37 hours per week Monday - Friday

Permanent

Portsmouth City Council:

At Portsmouth City Council we are all about developing our staff, because we want to build a bigger and better city, but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to multi-million pound projects, our residents are at the heart of everything we do.

The Service:

The housing service has 7 area housing offices across Portsmouth City and adjoining areas. The offices are the face of the council in these areas and provide customers with a one-stop-shop offering housing services and access to a full range of other council services.

What is the role?

You will be a member of a busy front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:

• Taking payments for all PCC departments both in person and over the phone.
• Answering incoming calls from housing tenants and stakeholders and directing them to the appropriate teams.
• Helping tenants with some rent and housing management queries. 
• Management of an area of garages and insurance accounts in line with Local Authority Housing Policies and Processes.
• Understanding the purpose of each service offered by Local Authority Housing and using systems thinking principles when making decisions.
• Knowledge of the repair policy to manage resident enquiries, linking in with the Repair Support Team where necessary.
• Undertaking various administrative duties including the management of tenancy files in line with our corporate retention policies.
• Supporting Housing Officers with demand by updating systems with data and information.
• Increase Portsmouth City Council’s revenue through debt management of various housing related accounts.

Who is the person?

You need to:

1. Have current customer service experience preferably through dealing with members of the public by telephone and in-person.
2. Have good communication skills and the ability to deal with a wide variety of customers. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
3. Be well organised, able to prioritise tasks and manage your own workload
4. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
5. Be numerate and able to handle money accurately and have current cashiering experience.
6. Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers
7. Have experience using computers. Training will be given on the specific systems used in Housing.
8. Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information.
9. Be able to work from any of the 7 area offices when required.

What you'll get in return

As well as highly competitive pay you'll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

Closing date: 30 September 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please only submit a CV to show your employment history, not your suitability for the role. Please click HERE for the full job profile!

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

What skills and experience we're looking for

We are recruiting for aReceptionist / Administration Assistant to join our successful team at The Portsmouth Academy. We are looking for a well-organised, efficient and enthusiastic person to assist in supporting the Office Manager by providing a range of administrative support and a reception service.

You will provide a friendly, welcoming, first point of contact for parents/carers, visitors and staff. You will have the ability to cope with conflicting demands, deadlines and interruptions in a methodical manner whilst working to tight deadlines.

What you will need to succeed:

For a full list of responsibilities please see the attached job description

• Able to provide a friendly, welcoming, first point of contact for parents/carers, visitors and staff
• Excellent administrative and organisational skills with the ability to manage multiple priorities
• Clear communication skills and customer focused
• High standards and attention to detail
• Excellent IT skills, including Microsoft 365
• GCSE Maths and English at Grade C/4 or equivalent qualification
• Experience of working in a similar role or educational setting

Working hours: 8am to 4pm Monday to Thursday & 8am to 3.30pm Friday

Part time applications considered

What the school offers its staff

The Portsmouth Academy is focused on providing an inclusive education for all children and ensuring that every child has access to the same opportunities. The Portsmouth Academy’s vision and ethos is rooted in developing aspirational and self-reflective learners who are able to think for themselves and be valuable members of their community. We offer a broad and balanced curriculum in both KS3 and 4, placing significant importance on cultural capital alongside academic achievement.

‘Pupils are happy at school and proud to be members of its community’ – Ofsted, 2022

We area “Microsoft Showcase School” due to our approach to digital learning. The academy has launched a one:one device policy, so every child in Year 7, Year 8 and Year 9 have their own laptop, and we are particular interested in finding teachers who have experience of, or would like to develop experience of, teaching with technology.

What our Trust will offer you:

• Competitive Pay Scales
• Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance.
• Pension Scheme Membership:Secure your future with membership of the Local Government Pension Scheme.
• Collaborative Support:Benefit from resources, mentoring, and school visits across the Trust.
• Training:Expanded your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses.
• Knowledge and Curriculum Sharing:Regular MAT meets alongside our regional hub model offers a network of collaboration for staff to share best practice.
• Cycle2Work Scheme:Salary sacrifice scheme to purchase a new bike with National Insurance savings.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
• TSTARS Staff Recognition:You will be part of our Staff Recognition Programme, with seasonal rewards for all staff.
• Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
• TSAT Benefits portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.
• Store Discounts:Support staff have access to 'Discount for Teachers' scheme that offers a huge range of money saving deals and vouchers.

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.