Total 379 Customer Service job vacancies in Oxford, OX14

Tasks & Activities: · To provide a welcoming and responsive reception and telephone service to all patients and visitors ensuring enquiries are dealt with efficiently and waiting times kept to a minimum. · To book appointments and give advice with respect to the services offered by the Practice. · To deal with requests for repeat prescriptions and provide information on test results according to agreed Practice procedures. · Assist in the administrative tasks of the Practice, including internal and external post, scanning letters and reports, photocopying, receive and record payments for private medical services, making up folders for incoming patients, handling returns to Primary Care Support Services and compiling new patient records. · Respond to requests for assistance from the medical staff where reasonable and within the competence of the jobholder. · To use initiative to deal with issues as they arise, solving problems where possible or referring to others e.g. Reception Team Leader, Practice Manager or Duty Doctor or Practice Nurse as necessary Communication: To handle all incoming telephone calls in a friendly and courteous manner, taking appropriate actions including the accurate recording of messages To be able to communicate clearly both written and verbally To inform the Reception Team Leader or Practice Manager of any difficulties that arise during the course of work. Organisation / Quality Understand and follow the requirements of patient confidentiality, Data Protection and the Freedom of Information Act. Follow Practice policies, including Health & Safety, Security and Confidentiality. Ensure that patients are correctly identified and that entries to the clinical system are accurate. Evaluate the quality of work completed and, in discussion with the Reception Team Leader / Practice Manager implement improvements where required.

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!

LOCATION: Oxford
HOURS: Full time
DURATION: On-going contract
PAY RATE: £18 - £20.07 PH (DoE)

Summary -

To assess and manage the risk posed by offenders to protect victims of crime and the general public by:

• Providing information and advice to criminal courts, other criminal justice agencies and partner organisations
• Supervising offenders subject to community orders and licenses and during custodial sentences
• Contributing to the management of risk.
• Working with other agencies and groups to prevent crime and meet the needs of victims and offenders

Responsibilities, Activities & Duties

• Provide professional advice and assessments to courts, the Parole Board, and criminal justice agencies.
• Manage offenders at all risk levels, including high-risk cases.
• Maintain accurate records and documentation within designated timelines.
• Collaborate with internal and external partners (courts, victim support, prisons, etc.) to optimise outcomes and manage risk.
• Participate in professional forums and provide guidance to colleagues and support staff.
• Conduct prison, home, and community visits as needed.
• Respond to risk escalations and develop risk management plans.
• Deliver or co-lead accredited interventions for offenders.

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We offer a £250 referral fee bonus for any Candidates you refer**

Your new company
This company provides world-class supply chain solutions and performance improvement technologies to a wide range of customers across multiple market sectors and globally leading industries.

Your new role
The successful candidate will aid the companies' efforts in playing a pivotal role in the logistics and supply chain industry. We are looking for a committed and proficient Network Engineer to join their team, playing a crucial role in maintaining the seamless operation of the companies' network infrastructure. The ideal candidate will provide technical support and initial troubleshooting for network issues, acting as the first point of contact for network-related incidents.
Responsibilities:

• Troubleshooting and managing network issues via helpdesk, adhering to SLAs.
• Log, track, and resolve incidents using a ticketing system; handle alerts from monitoring systems.
• Collaborate with team members and communicate with stakeholders to resolve issues and provide updates.
• Conduct monthly site audits and attend team meetings to ensure network integrity and performance.

What you'll need to succeed

• CCNA certification and proven network troubleshooting experience.
• Proficiency in firewalls, routing, switching, and wireless technologies.
• Preferred experience with Fortinet firewalls, Cisco/Aruba switching, and Cisco/FortiAP wireless systems.
• Ability to read logs and packet captures; review network infrastructure for end-of-life devices and expiring certificates.
• Familiarity with change management processes and strong communication skills.

What you'll get in return
- £30-£36k Salary.- Competitive Benefits Package.
- FTSE Company Experience

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Group Learning Support is a large team of around 300+ staff, who all have an important role in supporting students who require additional educational support in collegeJob title: Student Support AssistantSalary: up to £13.02phContract type: FTC (until July 2025)Location: City of Oxford collegeBenefits: Term time only, Part time and Full-time opportunities available, Access to Learning Support Essentials training courseOur centres are open from 8.30am – 5pm Monday to Friday and therefore we expect our staff to be available to commit to these working hours over a minimum of 3 days per week.The Role: Student Support AssistantOur Student Support Assistants make a difference in the lives of our students with SEN by enabling them to reach their full educational potential. Our tailored pathway programmes, including GCSEs, Life Skills, and A-levels, ensure that all students can overcome barriers to learning and achieve their full potential. Student Support Assistants act as role models, adopting our learning philosophy, values and learning techniques to enable our students to progress throughout their course.Staff at Oxford College work with young adults aged 16-19 years who are enrolled on a variety of academic and vocational courses and are studying at all levels, from entry qualifications to Level 3. Where necessary you may be required to support students with personal care needs from time to time as well as positive behaviour management adopting a tailored approach to the individual student.There are fantastic working spaces, including specialist workshops and salons for students. Students come to an FE College like Oxford because they want to learn in a more practical way – they want to be active learners with real life applications and a clear focus on developing skills for the workplace or higher education.Staff who support learners at Oxford College are integral to the ultimate success of learners. It is a great place to work if you have a desire to share your skills and knowledge with students.What do you need to be a successful Student Support Assistant at Activate Learning?Strong communication skills to collaborate with tutors and ensure the effective delivery of further education programs.Ability to work independently and as part of a team.Flexibility and adaptability.A creative and innovative approach to motivating learners and providing support.Patience, empathy, and a genuine desire to assist students with diverse learning needs.While previous experience as a teaching assistant and supporting individuals with SEN is beneficial, it is not mandatory.Experience in providing personal care and manual handling, or a willingness to undergo training.Who we areActivate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.Together, we will bring out the best version of yourself.Why work with the Activate Learning Group?Here are some of our benefits:Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeingCompany benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.Teaching Support: Tailored induction and development programs for teaching staff.Pension Schemes: Teacher and Local Government pension schemes for AL staffGenerous Annual Leave: Up to 6 weeks paid leaveFlexible Working: Options include hybrid and remote, term time only, and flexible working patterns.Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.For a comprehensive list of all of our benefits please visit our work with us/wellbeing and benefits page.Applicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

Ensuring that general enquiries are dealt with efficiently. Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone. Greeting patients on arrival, booking them in and directing them to waiting area. Taking requests by telephone for appointments and home visits quickly and efficiently. Directing calls to the appropriate person and taking messages and dealing with them as set out in protocols. Advising patients of other services available (signpost). Liaising with GPs and Nurses and other staff within the Health Centre. Dealing with requests from clinicians as quickly and efficiently as possible, e.g. booking ambulances, telephoning patients, etc. Dealing with eConsult requests from patients, getting them triaged and liaising with patients as necessary. Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate. Giving results of tests to patients following the confidentiality code. Dealing with incoming electronic mail and forwarding it to correct destination. Coding information into the Practice clinical system. Filing and retrieving paperwork. Updating patient records changes of names, addresses, telephone numbers, etc. Scanning & photocopying documents and ensure outgoing post is sent promptly. Handing out letters/ blood forms/ prescriptions/ sick notes, etc. Advising patients who wish to register at the Practice as to the correct procedure. Scanning paper documents and filing them in the computerised patients record. Handling requests for information from outside agencies. Entering the details of new registrations into the computer system from hand written forms and electronically received forms.

Please refer to the job description and guidance notes attached for further information on this role

Please refer to the job description and guidance notes attached for further information on this role

Please refer to the job description and guidance notes attached for further information on this role

see attached job description and person specfiication Communication and patient liaison Co-ordinating Care Data Management and Quality General Admin and Office duties Personal leadership Education/Training Stakeholder Engagement Communication and administration

The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday. Please review the attached job description and person specification for a full overview of the the role responsibilities. Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply.

The department strives to provide education and training to its colleagues, and you can expect to receive: Completion of an ICU Foundation Programme if required Opportunity to apply for and undertake a Post Graduate Certificate in Adult Intensive Care Practice if not already attained. Completion of a leadership course supportive of the role and future development if required Learning and Development:As a valued member of our team, you will receive: Regular performance appraisals and personalised development plan. Simulated Practice Dedicated Team Development Training days Optional secondment and rotation to other critical care areas

About Us Oxfordshires Supported Transport Service manage transport for some 12,000 vulnerable people a day, using around 750 vehicles ranging from coaches, taxis and our own internal fleet of minibuses to over 100 different schools or social care establishments. This is an exciting time to join the Service - with the council investing in a newIndependentTravel Training Programme supporting children and young people with learning difficulties and/or disabilities to increase their independence in preparation for adulthood, being one of the first authorities to have real time information for school transport contracts and embracingactivetravel across the whole service.Theres lots of opportunity to be part of shaping a modern and progressive service supported by passionate and enthusiastic councillors making a positive impact on residents and users of Oxfordshires network. About the Role This role is primarily focused on allocating children and vulnerable adults to contracted coaches, minibuses, and taxis, and procuring these forms of transport where they don't exist or if contracts have ended. The team also offer direct travel payments to parents or season tickets on the public bus service.There is a strong customer focus to the role, dealing with contractors, schools, social care establishment and most importantly the passengers and families involved , many of whom are vulnerable. This role will be agile, but with a main base in County Hall, Oxford. About you We are looking for someone with enthusiasm, strong organisational, interpersonal and customer service skills, and importantly a desire to make a difference to the lives of our vulnerable people. Rewards and benefits Culture of flexible working Technology tosupportagile working where role permits Up to 33 days holiday p.a. plus bank holidays Option to buy additional holiday Employee Assistance Programme including access to health and wellbeingsupport Membership of the Local Government contributory pension scheme, with an employers contribution of up to19.9% Enhanced family friendly policies Local and national discounts for shopping and travel Great learning and development opportunities tosupportyour ongoing development Would you like to know more? For an informal discussion about the role, please contact Samantha Godfrey, Senior Officer on 07786 027687 or email samantha.godfrey@oxfordshire.gov.uk Ourcommitment to:Equality, Diversity and Inclusion At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all. Our commitment to: Guaranteed Interview Schemes As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service. Our commitment to: Safeguarding Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments. Our commitment to: Flexible Working We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service. Follow us on Social Media Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram. If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

The Hospital Palliative Care Team is a multi-disciplinary team providing palliative care advice and support to inpatients across all sites of the Oxford University Hospitals Foundation Trust. The occupational therapists work mainly from the John Radcliffe site

The therapy input into the palliative care service has two main aims:
• to support AHP colleagues with discharges that are complex because of the palliative care needs of the patient
• to facilitate rapid discharge for patients who have a likely prognosis of less than two weeks and whose preference has been for care at home. This is a component of our flagship end of life project: Rapid Intervention in Palliative and End of Life care. This has been running for the last 30 months with significant impact on patient outcomes and savings of hospital bed days at the end of life.

Although this OT role is based within the hospital, the therapists are expected to follow up patients after discharge and some community working (across Oxfordshire and South Northamptonshire) will be required.

A full driving license, with access to a car for work purposes is essential.

The palliative care team is gradually working towards a 7-day service across all areas. Weekend and extended hours working will be expected. The hospital team therapists will also be required to cross cover for the palliative care specialist OTs across the whole service if required.
• Performs holistic assessment of patients including those with complex presentations, and from this formulates a treatment plan, which is carried out as an autonomous practitioner.
• Maintain a clinical caseload of complex patients as an autonomous practitioner.
• Communication and collaboration with others involved in the care of patients, and non clinical activity.
• Work as part of the MDT with patients known to the Hospital Palliative Care Team
• Participates in the supervision, teaching and appraisal of junior / student Occupational Therapists and Therapy Assistants.
• Participate in maintaining and improving all aspects of evidence based practice and quality assurance, this may involve change management.
• Contribute to services development, clinical governance, audit, research and continuing professional development.

The specialist palliative care team provides high-quality compassionate palliative care within Oxford University Hospitals Foundation Trust (John Radcliffe, Churchill, Horton and Nuffield Orthopaedic Centre Hospitals), the community across Oxfordshire and South Northamptonshire (including home visiting and telephone advice lines) and the inpatient unit, clinic and living well services based at Sobell House (Churchill Hospital site) and Katharine House Hospice (near Banbury). They do so by providing specialist palliative and end of life care support and advice as well as expert advice, education and role modelling to fellow healthcare professionals.


• Work within their scope of practice within the specialist service and practice autonomously as well as within the multi-disciplinary specialist palliative care team.
• Initiate and co-ordinate the assessment, planning, delivery and evaluation of the holistic needs of patients and families, to optimise health and wellbeing, following agreed policies, protocols and guidelines.
• To provide specialist care and use range of knowledge in complex decision making to determine evidence-based recommendations and therapeutic interventions to promote a high standard of Occupational Therapy practice.
• Plan, prioritise and manage complete episodes of care, working in partnership with others, delegating and referring as appropriate to optimise health outcomes and resource use, providing direct support to patients and clients.
• Use professional judgement in managing complex and unpredictable care events.
• Draw upon an appropriate range of multi-agency and inter-professional resources in their practice.
• Appropriately define boundaries in practice in collaboration with Senior Specialist OT
• Practice a high standard of communication including highly sensitive and complex information to develop and sustain partnership working with individuals, groups, communities and agencies. Utilise evidence based information through a variety of communication media.
• Maintain adequate patient documentation for all patients seen and advice given in any practice setting and contribute to clinical activity/data collection as required.


This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

Funeral Service Operative

Monday to Friday, 8:30am - 4:30pm

Location: Abingdon Care Centre, Abingdon

Salary: £24,316.55 per annum (£12.20 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

#WorkingWithDignity #DignifiedCareers

No experience is needed; comprehensive training is provided in-house. All you need is a genuine enthusiasm for delivering exceptional customer service, a caring and empathetic nature, a good level of physical fitness and the ability to legally drive our company vehicles.

Driving and Manual Handling are also key aspects of this role, therefore a Manual UK Driving License and a high level of physical fitness are essential.

You will be based within our Oliver and James Brand serving our communities across the Oxfordshire area with regular movements within our branch network, flexibility is therefore key!

Here is what a typical day could look like for you:

• Take part in our on-call rota (This is dependant on individual in-branch rotas).
• Aid with bringing the deceased into our care throughout office hours and out of hours.
• Preparing and maintaining excellent standards of vehicle cleanliness for our funeral fleet.
• Participate in coffining duties, including the trimming of coffins/caskets, in addition to dressing and placing the deceased in coffins as appropriate.
• Being part of the funeral service by bearing the coffin and driving company vehicles.
• Assisting the Funeral Director with pre-funeral checks including route planning and address checking.
• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Has a Full UK Manual Driving License.
• Physically able to lift and carry heavy weights in accordance with manual handling procedures.
• Ideally familiar with the local community.
• Committed to providing excellent customer service.
• Demonstrates composure and empathy in sensitive situations.
• Reliable, well-presented and aims for high standards in their job role.

What we provide to you:

• Annual salary of £24,316.55.
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.