Total 257 Customer Service job vacancies in Oakland, California

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs fact-finding and research to develop background information for formulating or revising segments of personnel policies, programs, and procedures
• Assesses need for, recommends, and writes Agency regulations, instructions, notices, policies, programmatic and procedural guides, and memorandum on various personnel subjects
• Represents Programs in external staff meetings, conferences, consultations and coordination with OPM, USDA, other Federal Agencies, and non-Federal organizations.
• Develops and delivers presentations and briefings to managers, supervisors, or employees.
• Development of visual aids, handouts, charts, and reference on various personnel subjects.
• Assesses need for and recommends subject-matter training for MMA officials. Researches, analyzes, and develops material training sessions.
• Provides technical advice and assistance to management on the interpretation and implementation of new and/or substantially revised personnel laws, regulations, policies

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs fact-finding and research to develop background information for formulating or revising segments of personnel policies, programs, and procedures
• Assesses need for, recommends, and writes Agency regulations, instructions, notices, policies, programmatic and procedural guides, and memorandum on various personnel subjects
• Represents Programs in external staff meetings, conferences, consultations and coordination with OPM, USDA, other Federal Agencies, and non-Federal organizations.
• Develops and delivers presentations and briefings to managers, supervisors, or employees.
• Development of visual aids, handouts, charts, and reference on various personnel subjects.
• Assesses need for and recommends subject-matter training for MMA officials. Researches, analyzes, and develops material training sessions.
• Provides technical advice and assistance to management on the interpretation and implementation of new and/or substantially revised personnel laws, regulations, policies

• The duties may include, but are not limited to:
• Works directly with visiting foreign officials to address work plan compliance and new market access issues.
• Helps provide recommendations on phytosanitary issues, reviewing program activities to ensure alignment with strategic priorities, appropriate resource utilization, and identify deficiencies.
• Provides local and multi-state expertise during international trade negotiating, and interprets negotiated work plans and implements work plans at both a local and multi-state level.
• Serves as a PPQ technical specialist, interpreting foreign quarantine regulations, negotiating to resolve international phytosanitary procedural disagreements, and managing export work plans.
• Coordinates with PPQ Field Operations and S and T and states regarding pest lists, and assists in the development of pest lists of domestic commodities identified for possible export.
• Proficient with export database tools (i.e. - PCIT, Phytosanitary Export Database (PExD), etc.), and notifies PIM, ES of conflicts or confusing language in the database.
• Serves as a point of contact and technical resource for phytosanitary programs in an assigned area, and proficient in agriculture production and commodity management practices in specialized areas.
• Investigates issuances of FPCs for detained shipments for verifying documents, adherence to certification policy and procedures, and conformance with foreign countries' plant import requirements.
• Conducts field audits involving review of facilities to ensure compliance with Federal regulations, policies, and procedures and with PPQ's obligations to bilateral agreements, protocols, and MOUs.

MAJOR DUTIES:

• Coordinate initial emergency response, evaluating incidents, soliciting all necessary information, and applying judgment according to interagency guides, protocols and pre-plans.
• Receive and evaluate emergency calls, soliciting information to initiate an appropriate response of emergency services personnel, acquiring critical information (law enforcement, fire, medical search and rescue, etc.) from the public and other public safety agencies.
• Use a variety of specialized computer programs such as NCIC (National Criminal Information Center), NLETS (National Law Enforcement Telecommunications System), and CAD (Computer Aided Dispatch) in the performance of dispatch duties.
• Perform multi-jurisdictional all-risk incidents (law enforcement, wildland fire, structural fire, aviation, intelligence, medical, search and rescue, and other emergency services), and/or serve at an interagency level (collaborate with federal, state, county, and local agencies).
• At the GS-07 may be required to obtain Emergency Medical Dispatch EMD) certification.

• Performs a variety of tasks having several steps or a sequence of tasks that requires attention to work operations in a kitchen or dining area following established procedures.
• Sets up cafeteria lines, steam-tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter, and beverages; replenishes as necessary.
• Serves food by order and proper proportion. Break down and cleans tables and area when meal is finished and returns dishes and food to the kitchen area. Brews coffee according to the number of servings required.
• Assembles or toss fresh fruit and green salads in quantity using prepared dressings and portions into standard serving sizes. Makes cold sandwiches using prepared ingredients.
• Washes tables and counters. Operates, break downs, and cleans all equipment assigned to the area for food preparation. Clean kitchen equipment such as worktables, sinks and refrigerators.

Duties include but are not limited to the following:

• Create a variety of specialized reports to assist with QMS operational activities including budget cost containment, resource and expenditure management, strategic planning, and work simplification.
• Complete the Annual Call for budget, oversight of various fund control points, managing and tracking various fund control points and reconciling purchases on a recurring basis throughout the fiscal year.
• Work with the Financial Resources Management Service to review for accuracy and validity of the QMS budget and fund control management.
• Coordinate data collection and analysis; utilize Process Improvement principles to determine organizational performance especially as it relates to facilitate the ongoing monitoring and/or sustainment of improved performance measures.
• Participate in planning for major projects involving Process Improvement and collaborates in the development and documentation of long and short-range planning goals and objectives.
• Plan, develop, direct and coordinate the organization of data/processes to ensure thorough and timely review of MCMs, VHA Directives and VHA Handbooks to ensure VASDHS compliance with all requirements.
• Prepare/present both written and oral reports with consideration of the wide range of factors and requirements affecting the facility.
• Provide clear and concise analysis of program issues and trends, including justifications, narratives and visuals (charts and/or graphs).
• Maintain all TJC, CARF and other accreditation materials, all office files including sensitive records and all computer files including templates.
• Develop analytic tools as necessary to assess current performance and determine areas targeted for improved process improvement activities.
• Lead a team in proactively identifying any failure points or barriers and guides the team to identify and implement solutions.
• Initiate interdisciplinary teams as indicated for problem solving and serve as a positive catalyst in group settings.
• Review, analyze and evaluate accomplishment of overall systems by reviewing reports, available data, studies, projects, information provided by support personnel, contractors, and/or other external agencies.
• Develop and maintain databases and statistics related to the VADHS Performance Improvement Program, Continuous Readiness Program for regulatory compliance/accreditation and the External Peer Review Program (EPRP).
• Provide direct program and management assistance to all programs under QMS including but not limited to the Protected Peer Review Program, Patient Safety Program, Risk Management Program, External Peer Review Program, Administrative Investigation Boards/Fact Findings, and the Continuous Readiness and Regulatory Compliance Program for the medical center and the Community Based Outpatient Clinics.
• Work with senior leadership as a change agent in assuring, directing, and performing the steps necessary to create business cases based on objective data within the frame of Process Improvement and Lean Six Sigma.

The Advanced Medical Support Assistant (AMSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System AMSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines.
• Adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

The PACT LVN assumes the following roles and responsibilities:

• Provides direct patient care to Primary Care patients in accordance with Primary Care Standards and recommended practices/guidelines.
• Gather additional data (face to face or via phone) related to patient needs for treatment determination of PACT.
• Participates in ongoing quality improvement workplace activities, including conducting unit audits, as appropriate to the individual's position, education and practice environment.
• Participates in PACT performance measure activities such as, but not limited to, non-complex 2-day post discharge calls, clinical reminder compliance, aspects of chronic disease management.
• Participates in daily and/or weekly PACT huddles.
• Assists with coordinating care of patients, including patients consulted through Clinical Video Tele-Health visits.
• Assure patients have pre-appointment requirements completed prior to PCP appointments.
• Alerts providers (physicians/nurse practitioners) of abnormal signs and symptoms and/or abnormal test results to expedite care.
• Assist with patient education related to managing risk factors, medications, procedures, and other medical regimens related to their disease process, within scope of practice.
• Performs other duties as assigned.

• Minimum 1-2 year current Primary Care (PACT) experience;
• Clinical experience in caring for patients in Ambulatory Care;
• Ability to work collaboratively with interdisciplinary team;
• Ability to document using electronic medical record
• Ability to work in a team setting

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Serve as a delivery driver to deliver pizza on base
• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

The Chief Nurse executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, influence organizational mission and health care. The Nurse IV is responsible for administrative functions of their assigned nursing units/programs. Functions as an administrator, educator, and consultant utilizing management theory in collaboration with VISN, Chief of Staff, Patient Care Services and other services. Must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to (1) Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them, (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide, (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and (4) Collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.

Specific programs include Medical Practice, Women's Health, Anticoagulation Clinic, Infectious and Disease Clinic, and the CBOC's (Eureka, Ukiah, Clearlake, Santa Rosa, Oakland, Downtown, San Bruno). She/he assumes accountability for administrative functions for these areas and is responsible for planning, developing, implementing, directing, and evaluating the overall program and functions therein including staffing and budget accountability. As Chief Nurse in Primary Care, she/ he is responsible for all processes, performance measures and other metrics that support Quality Care and Access. She/he supports and facilitates outreach that provides access to exemplary care that is fully integrated across the continuum. She/he is fully committed to continually improving Primary Care and related services. This Chief Nurse partners with Nurse and Physician Colleagues, Clinical and Administrative Chiefs of Service, and Administrative and Clinical Directors to achieve the goals and performance measures of VHA, VISN 21, and SFVAHCS by ensuring the highest quality care and expert Nursing Practice is provided in all areas. She/he develops and maintains effective relationships with all levels of internal and external customers by interacting and relating effectively with veteran patients and families, community partners, local program and service leaders, VISN Program leaders and National Healthcare Leaders within VHA and the larger Community. Serves as Acting Associate Director, Patient Care Service and Nurse Executive or Deputy ADPCS as needed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday; 7:00 a.m. - 3:30 p.m.; May vary based on patient care needs
Telework: Available; Ad-Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized for highly qualified candidates
Permanent Change of Station (PCS): Not Authorized

Duties include, but are not limited to:

• Observes patient status and keeps licensed personnel informed of any change in condition.
• Provides geriatric-specific care.
• Performs Patient Transport with or without cardiac monitor.
• Administration of medication.
• Assists licensed personnel with the delivery of care to patients with complex, specialized, and potentially life-threatening situations.
• Responds to medical emergencies as a part of the Rapid Response Team (RRT), Code Blue team, or medical transport team.
• Initiates cardiopulmonary resuscitation (BLS), use of automatic external defibrillator, and assists with airway management using bag-valve-mask (BVM), oral airway or nasal airway.
• Performs Cardiovascular monitoring to include: providing support, relief, and coverage as needed to central station telemetry.
• Recognizing lethal rhythms/arrhythmias (i.e. ventricular fibrillation and asystole) and immediately notifies appropriate staff.
• Collects specimens.
• Assists in behavioral/psychiatric situations in an emergency setting.
• Sets up equipment and surgical instrumentation.
• Performs Vital Signs and Point of Care Testing.
• Operates specialized medical equipment and assists with patient exams and screenings.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Operates a cash register according to cash handling procedures; takes payment and change. Completes daily activities reports and ensures proper deposit of cash receipts according to established procedures. Answers telephone takes food order, takes delivery information; and provides charge totals. May receive order, and serve customers dining in, according to prescribed procedures. Assist with monthly inventories. 40%
• Provides assistance in food preparation area by performing a variety of tasks in connection with the preparation of variety of foods involving the operation of a ovens, microwaves, deep fryer, and steamers, as well as preparation of, pizza, salads, cold and hot sandwiches, pasta dishes, etc. May prepare uncooked food items and makes specialty coffees according to number of servings desired and in accordance with established procedures for timing and brewing. Draws beer and serves as needed. 30%
• Performs housekeeping tasks to ensure proper standards of appearance, cleanliness and safety of assigned spaces. May remove soiled dishes from tables and carries to kitchen. Cleans, scrubs, wipes tables and counters and other service equipment such as worktables refrigerators, freezers, service equipment, etc., sweeps and mops floor. 10%
• Arranges salads, desserts, cold beverages, etc., stocks condiment stands, self-service milk and ice cream cabinets and hot and cold drink dispensers. Replenishes stock as necessary. Informs supervisor when stock is low. 10%
• May open and/or close facility. Ensuring compliance with established procedures. Responsible for complying with all safety, fire and sanitation rules and regulations. Performs other related duties as assigned. 10%
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

WHAT IS THE TAXPAYER ADVOCATE SERVICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy, Intake & Technical Support (EDCA ITS), CCI

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position

As a Department Manager you will:

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.