Total 3 Customer Service job vacancies in Nottingham, NG5 1PB

Service Care Solutions are working alongside a local authority in Nottingham for a Business Support Officer to join their team on a temporary basis. Please find a description of the role below

Salary: £14-£14.65 (Umbrella/Ltd)
Location: Nottingham
Hours: 37

Key Responsibilities:

• Work in alignment with defined business standards and processes, ensuring confidentiality and safeguarding of sensitive information.
• Provide advice and guidance on business processes and operational service issues to customers, business partners, and internal stakeholders.
• Manage, manipulate, and generate information across various areas such as finance, staffing, and customer service.
• Produce bespoke and detailed reports to meet specific business needs.
• Support financial processes including processing orders, resolving financial issues, reconciling accounts, and handling cash.
• Organize and manage meetings and events, including booking venues, issuing invitations, preparing papers, and taking minutes.
• Provide reception support, welcoming visitors, offering guidance, and handling basic inquiries professionally and efficiently.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Contract Type: 2 X Fixed Term Contracts

Working Hours: 1 X 30 Hours and 1 X 37 Hours

Worker Type: Onsite Worker

Salary: Starting Salary is £24,790 (Level one) rising to £25,584 ‘pro rata for part-time’

Location: Martina Jackaman Centre, 62 Robins Wood Road, Nottingham, NG8 3LD

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 1 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 1 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment.

This role will predominantly be working on a one to one basis, specifically with citizens who have learning disabilities, who may present challenging behaviours.

About You

The ideal candidate will have:

· Implementation of Care Plans and contribution to running records and daily monitoring forms;

· Ability to encourage and support citizens to achieve and/or maintain maximum independence, and to maintain contact with friends, family and community;

· Knowledge and understanding of the rights, needs and feelings of vulnerable adults from diverse social and cultural backgrounds;

· Ability to follow all instructions, policies, procedures and guideline

- A DBS enhanced check for a regulated activity is required for this post.

Please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Maria Chapman, via email at maria.chapman@nottinghamcity.gov.uk

Closing Date: 20th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

As a key member of our administrative team, you will be expected to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. You will be required to project a positive and friendly image to patients and other visitors, either in person or via the telephone. Part of your role will be to assist and direct patient in accessing the appropriate service or healthcare in a courteous, efficient, and effective manner. To perform all clerical & administrative duties: To provide efficient audio, copy typing & word processing service for Practice staff teams as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate & quality manner. Managing choose & book to make appointments, bookings & admissions as required including e-Referrals To establish &maintain filing and administrative systems so that written/computer information is easily accessible & secure. To retrieve medical records & assist the completion of medical/insurance records. File patient records & correspondence in patient medical records. To receive incoming & initiate outgoing telephone calls in order to facilitate timely & appropriate communications with others, taking messages and dealing with appropriate queries. Utilising Lexacom To maintain the computer clinic system in an accurate & secure manner. To assist with the gathering of statistics & information when required. To provide cover for members of the practice team in periods of sickness & annual leave. In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.