Total 510 Customer Service job vacancies in Norwich, NR4 7UY

ABOUT THE ROLEAs a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Bank Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 8765

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life. On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the person-centred care planning process for each resident and record observations on things like temperature and blood pressure amongst a range of other important tasks. The role of Regional Care Assistant is very varied and also involves providing support and companionship. It's vital for us that every resident enjoys meaningful one-to-one time with our carers, every single shift. ABOUT YOUA background in care is important for the role of Regional Senior Care Assistant, and you'll need a good understanding of elderly care. A Level 2 NVQ in Health & Social Care is essential with a view to complete an NVQ 3, a good understanding of the wider healthcare industry is required. Ideally, you'll also have a C or above in GCSE English and Maths. Dedicated and compassionate, your passion for people means you'll go above and beyond to support the wellbeing of residents. Because you'll be travelling across the area, you'll either need your own car or ready access to one. We'll cover your mileage when you travel over five miles from your main home, and if you're on duty at the time of an inspection and we achieve a Good' rating, you'll qualify for a bonus. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your care experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 8765

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

What skills and experience we're looking for

Qualifications: • Good numeracy and literacy skills/GCSE (or equivalent) Maths and English

Experience: • General or administrative experience • Fully competent at using ICT Confident in use of Google suite and/or Office 365

Skills, Knowledge: • A high level of spoken and written English • Excellent administration and organisational skills including diary management • The ability to communicate at all levels, in a professional manner, over the telephone and face to face • The ability to work unsupervised, using initiative, to prioritise, multi-task and be flexible • The ability to work calmly under pressure, and with a ‘can-do’ approach • Ability to work to tight deadlines • A strong attention to detail • A smart, professional appearance • A high degree of computer literacy including the ability to use all Microsoft software (eg Excel / Word / PowerPoint) • Discretion, tact, sensitivity and diplomacy

What the school offers its staff

The Inspiration Trust offers all staff a range of benefits via our ‘my lifestyle' portal. All eligible staff will have access to a range of benefits from salary sacrifice schemes and employee discounts.

Commitment to safeguarding

Inspiration Trust is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks. You will be required to provide references and undertake an enhanced Disclosure and Barring Service Check. This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer.

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting

Reablement Domiciliary Support Worker

Required across Norfolk to provide support to clients following hospital discharge.

£12.24 Monday-Friday per hour weekly pay

£14.00 weekends

A full UK driving licence, access to own vehicle along with business insurance is essential

About Prestige Nursing & Care Norwich

Here at Prestige Nursing & Care Norwich the most important factor in everything we do is that the people we support, and our staff team, are happy and safe. We are a friendly and supportive team with quality at the forefront of everything we do and most importantly, we care as much as you.

What our clients are looking for

As part of our reablement team, we will all work together to create a positive and supportive environment for the people in our communities, enabling them to gain back their confidence whilst feeling safe and supported in their own homes following ill health.

We aim to transform lives by been professional, caring, passionate and supportive.

You will have the opportunity to make a huge difference in our clients lives. You will be committed to making a difference, this includes creating positive relationships with our clients and families, meeting their needs, and always having their best interests at the heart of what we do.

Do you need experience?

As much as experience is highly preferred for this particular role, we are more than happy to consider applicants that have no experience, we do offer an excellent care certificate training programme for any of our roles for those that wish to start their career in care.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Assistant Director of Care Services

We have an exciting and rare opportunity to join the Executive and Leadership Team at a charity, delivering children's services regionally while driving innovation and change for children and young people in and around the care system nationally.

Position: Assistant Director of Care Services

Location: Norwich, Norfolk

Job type: Permanent / Full Time

Hours: 37 hours per week

Salary: £56,524 - £64,220 per annum (with performance related pay)

Closing Date: 12th November 2024

About the Role

It is a great time to join Break as we prepare to launch our new Care Strategy informed by our staff, management teams and, most importantly, the children and young people we support. The current strategy focuseson four key areas: staying local to communities, being ambitious for our young people, staff and services, delivering high quality services and using our charitable income to add value.

Key responsibilities of the Assistant Director of Care Services include:

- Provide leadership in a trauma informed way and have a good understanding of trauma informed work

- Provide effective leadership and management

- Set and monitor operational targets and Key Performance Indictors

- To lead services in achieving OFSTED “Good” or “Outstanding” grading

- To sit as part of the Executive Team

- To sit as part of the Care Committee with the Director

- To contribute to the oversight, development and implementation of departmental financial plans and budgets

- To ensure compliance with legal, regulatory, ethical and social requirements

- To build impactful relationships with commissioners and other key stakeholders

- Have oversight of the staffing needs

- Ensure systems are in place to predict, mitigate, avoid and manage risk

- To ensure that you work in accordance with the health and safety training

About you:

You will be ambitious, and outcome driven for the young people supported, using your leadership, management and people skills to ensure the high-performance of the care leadership team continues as well as helping shape the wider strategy of the whole organisation as part of the Executive in this new role.

- Able to work towards or to already have a leadership management qualification at Level 7

- Minimum of 2 years' experience at a senior management level in a care services environment

- Experience of delivering large scale and/or controversial change projects

- Presenting complex reports and updates to audiences ranging

- from young people to the Board of Trustees

- Setting budgets for individual projects and addressing overspend

- Knowledge of the childcare and voluntary sector

- Knowledge of care standards, Ofsted and residential childcare

- A full UK driving licence and access to a car for work purposes

In your role, you'll have access to the following benefits:

- A “golden hello” scheme welcoming you to our services, with £2500 paid to you one month after your start date and a second £2500 at the six-month mark, depending on eligibility to scheme. (Candidates referred to Break via a recruitment agency are not eligible).

- A competitive salary.

- Excellent annual leave package, including additional service-related holiday from 2 years.

- Access to a wealth of training and learning opportunities including the opportunity to enhance your professional development through funded level 7 courses.

- The opportunity to influence the organisation's strategy and direction as a member of the Executive and Leadership Teams.

- Access to the Blue Light benefits platform enabling you to access discounts across various shops, venues, and services (your membership fee will be reimbursed).

- Life assurance to the value of 3x your annual salary.

- Enhanced sick pay.

- Access to multiple wellbeing initiatives.

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Visa and Immigration (UKVI) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK.

About the organisation

The employer is a forward-thinking non-profit organisation that has delivered unique support for young people across East Anglia for over fifty years. Co-production with staff, young people and families is at the very heart of everything they do. They have a range of residential services, a fostering agency, Staying Close, Staying Connected and services for disabled children and their families. As a trauma-informed organisation, all their young people and employees are supported by their highly skilled therapeutic team - and their lifelong offer means that even when young people leave their care, they will always be there for them.

With low staff turnover and vacancy rates, they have over 90% good and outstanding gradings across their services and deliver great outcomes for our young people. Our ambition is to grow and build even further - creating an environment where people can develop their talent and see the difference they make. You could be part of this.

You may have experience in roles such as Director, Assistant Director, Deputy Director of Care, Leadership, Children, Children in Care, Children's Care Services, Care Director, Assistant Care Director, Deputy Care Director, Head of Care, Care, Children's Social Care etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

The following skills and experience will be required and are essential for the successful candidates: To be aware of and adhere to all Trust policies and guidelines when undertaking any activities e.g. Infection Control and Uniform / Dress Code. To provide and deliver a high standard of child and family centred patient care. To ensure safe use, maintenance and storage of personal and NNUH equipment. To make assessment judgements around what may or may not be significant changes in a child or young persons condition, involving observations and engagement skills and understanding whether or not to report any changes to a qualified health or social care professional. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 3221 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This is an exciting secondment opportunity to join the Trust's Governance Team for 12 months supporting with all aspects of the Governance workplan but more specifically in the area of Emergency Preparedness, Resilience and Response (EPRR).

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

The successful candidate for this secondment opportunity will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to supporting with work streams such as Emergency Preparedness, Resilience and Response (EPRR) and policy management compliance. They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites (excluding Norwich Community Hospital)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

To support the function of and undertake tasks which follow standard processes with theoccasional need to deviate for all areas of corporate/Trust governance (e.g. RiskManagement (including Board Assurance Framework (BAF), declarations of interest,gifts & hospitality management, policy governance and compliance, internal and externalaudit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.3. To liaise with the company solicitors to gain advice and guidance as directed by theHead of Governance amending internal processes where appropriate post receipt ofadvice4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.5. To provide administrative support and cover for the Governance team which will includecommunication with individuals from other organisations, other NHS organisation andNCH&C staff at a high level, provide clear information and guidance, exercising tact andjudgement in dealing with and resolving routine enquiries, taking accurate messages andensuring these are passed to the relevant person in a timely manner.6. To provide detailed guidance and specialist advice on governance related queries fromboth internal staff members as well as members of the public. This will involve theanalysis of facts or situations. Escalating these where necessary whilst supporting theSubject Matter Expert to resolve the issue.7. To be a point of escalation for the Governance team for more complex matters or wheredeviation from standard operating procedures is being requested. Analysis the situationand using own judgements, determine appropriate action or, in exceptional casesescalate to the Head of Governance for decision.8. Day to day management of the Governance administration function, ensuringappropriate prioritisation of work to meet deadlines.9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.10. The post holder will undertake tasks required to maintain compliance with theInformation Asset Register whilst supporting the overall governance operation programled by the Head of Governance.11. Responsible for coordinating the trust policy governance and approval processesensuring all policy owners are informed when documents are due for review; that the fulland proper governance approval process has been undertaken and for maintaining alibrary of final, active and previous documents both internally and publicly, whererelevant.12. The post holder will be expected to demonstrate independent working skills withminimum supervision with confidence and expertise to advise on issues that relate todata privacy, information assets information governance assurance, confidentiality, andlegal basis for processing data as well as other Information Governance related topics.13. To develop, create and produce reports regular (monthly) and ad-hoc (as and whenneeded) and to highlight anomalies for the team such as declarations of interest,. Theremay be need on occasion to explain the contents of the reports to groups of staff aslearning and education and this will be supported by Management.14. Act in an advisory role on best practice on governance activities in line with the relevantlegislation as well as specific health and social care standards.15. Undertake work to support the Governance Team with the annual plan associated toGovernance.16. To support the customer focused and service user centred service model and culture17.Undertake audits to review/test the effectiveness of procedures in own work area andhighlight areas where service improvements could be made.18.To implement, review and maintain standard operating procedures.19.To assist in the development of policies and documents in line with legislation, ensuringthe Trust remains compliant and up-to-date at all times.20. Post holder will be required to demonstrate tasks to new members of the Governanceteam.21. To be responsible for maintaining stationery and stock in the department and placingorders via PowerGate.22. To provide admin support in typing up confidential reports and paperwork relating toinvestigations and disciplinary cases.23. Arranging travel and accommodation for the Directorate and other department memberswhen necessary.24.To provide general administration support to the Governance team for example, orderingoffice equipment, regular minute/action log taking, diary management, maintainingstationery stock levels and assisting with the collection of data for performance reports.25.To organise and administer several monthly and quarterly meeting on behalf of theGovernance team which may require travel to and from other venues. This will includeformulation of agendas, distributing papers, taking minutes and actions logs for theChairs approval.26.Running of scheduled reports as per established processes.27. To support the function of and undertake tasks which follow standard processes with theoccasional need to deviate for all areas of Access to Records (e.g. InformationGovernance (IG) queries including Subject Access Requests (SARs), cost recovery andFreedom of Information (FOI) requests, as well as Records Management requestsand/or queries relating to both health and corporate records)28. To support the function of and undertake tasks which follow standard processes with theoccasional need to deviate for all areas of Information Governance (e.g. InformationGovernance (IG) queries including Data Protection Impact Assessments (DPIA),individual privacy investigations, physical and digital records management and retentionfor both clinical and corporate records, audits linked to the Data Security and ProtectionToolkit (DSPT) and guidance on effective record keeping (inline with trust policies andprocedures))29. The post holder will be required to assist the Governance team by processing Data in allareas of the workplan, using this data to create reports and documents for people at alllevels of the organisation to understand and utilise.30. The post holder will be required to attend meetings on behalf of the Governance Teamand contribute in all areas linked to governance31. The post holder will be required to deliver training on behalf of the governance team tomembers of internal NCHC staff (based on a training plan) ensuring all Trust staff aretrained to the same standard32. The post holder will be required to attend team meetings to deliver governance advicespecific to that area of operation (e.g. attend a team meeting in finance and informfinance colleagues of all Governance related matters that impact them and how they canmaintain compliance).33. The post holder will undertake tasks required to maintain compliance with theInformation Asset Register whilst supporting the overall governance operation programled by the Head of Governance.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: NorwichHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Mary Chapman Court

Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers. A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish. Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.

Proud member of the Disability Confident employer scheme