Total 9,478 Customer Service job vacancies in Norfolk, Units 14-16 Focus Business Park, Bunns Bank Road, Attleborough, NR17 1GY

Key Responsibilities:

• Handle inbound customer inquiries and provide accurate information regarding products/services.
• Make outbound calls to follow up with customers or conduct surveys.
• Assist customers in resolving issues and complaints with a professional and empathetic attitude.
• Maintain customer records by updating account information in the system.
• Meet daily/weekly targets for call volume and quality standards.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Perks & Benefits

• Employee equity
• Casual dress code

主要職責：

• 處理入境客戶詢問並提供有關產品/服務的準確資訊。
• 撥打外線電話跟進客戶或進行調查。
• 以專業和同理心的態度協助客戶解決問題和投訴。
• 透過更新系統中的帳戶資訊來維護客戶記錄。
• 滿足每日/每週的通話量和品質標準目標。
• 與團隊成員合作，確保一致的客戶滿意度。

津貼和福利

• 員工股權
• 休閒著裝要求

• You will prepare correspondence ensuring it is properly formatted and grammatically correct.
• You will prepare performance evaluations and fitness reports for all staff to ensure all reports are properly formatted, grammatically, correct and dispatched within the required timeframes.
• You will maintain office files in subject and chronological order.
• You will access the government travel card information system to monitor transactions of travel card recipient's garnishment of accounts due to delinquency of payment and identify delinquent accounts.

• The duties may include, but are not limited to:
• Provides administrative and technical supervision to all personnel assigned to the office, including supervisors, trainers, office staff and graders in field assignments.
• Supervises the sampling, inspection and certification of fresh and processed fruits and vegetables for quality, condition and grade in accordance with official standards, market orders and regulations
• Assists in the establishment of performance standards of subordinates and evaluates their performance.
• Plans work of subordinates, including supervisors, by reviewing area operations in light of changing workloads, types of inspection, volume of work, priority of requests, and other factors.
• Provides a direct link between inspection personnel in his/her area and the OIC.
• Receives and resolves complaints of subordinates. Holds corrective counseling sessions and effects disciplinary measures of a minor nature.
• Resolves complaints from the industry on grade determinations made by subordinate graders.
• Collaborates with SCI Division Standardization Branch in the development and testing of grade standards and inspection aids for fresh and processed fruits and vegetables.
• Directs the charges made for work performed with necessary follow through to ensure accurate collections and maintenance of records.

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Major Duties: These positions lead a trail crew in the construction, repair, and maintenance of drainage structures, brushing and clearing of trail corridors, safe felling of tress and hazard tress, dry masonry, carpentry, and rigging. Lead trail crews in building and repairing log and dimensional wood structures including multiple stringer bridges, retaining walls, handrails, steps, and causeways. Plan, lay-out, and select proper tools and materials and schedule the operational needs of a crew. These positions require heavy physical labor, carrying heavy objects, rolling rocks and logs by hand and with tools. These positions require working in the backcountry, carrying a backpack, power or hand tools and frequently require hikes up to 20 miles per day. Projects are in mountainous terrain and require work at high elevations.

Physical Effort: Heavy physical effort is required in bending, lifting, and using hand and power tools in trail work. As examples of typical strenuous activity, incumbent: Frequently lifts and carries objects weighing over 100 lbs., must carry and roll rocks and logs, move rocks of several tons with rock bars, use hammers to crush or shape rock, and use shovel and other hand tools extensively. Frequently hikes up to 20 miles daily and must be able to do so while carrying a backpack, power and/or hand tools.

Working Conditions: Incumbent must have the ability to live and work effectively in backcountry areas in close contact with small numbers of people for extended periods of time. Incumbent must live and work out-of-doors on projects in mountainous terrain at elevations between 8,000 and 13,000 feet in all extremes of adverse weather conditions. Trail work is dusty, and hazardous conditions may exist when moving rocks and logs, working in and around rockslide areas, working around livestock or explosives, falling and bucking trees, and working around rigging equipment and machinery.

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This position works under a Trails Maintenance Leader or other higher-graded employees. The incumbent primarily assists in maintenance and construction of graded and paved trails, trail drainage, trail bridges, and guard rails. Assists in the installation, repair and replacement of water diversion bars, cribbing, and retainer walls. Removes windfalls, rockslides, surface outcroppings, and debris from trails. Builds up tread surfaces in eroded areas. Installs stepping-stones or bridges at creek crossings. Safely and effectively uses hand and power tools required for the job and has the ability to maintain these tools properly. May perform work on roads, trail signs, parking lots, boundary fences, corral repair, and construction.

Physical Effort: Heavy physical exertion is frequently required in bending, lifting, and using hand and power tools in trail work. Examples of typical strenuous activity include frequently lifting and carrying objects weighing up to 100 pounds, carrying and rolling rocks and logs, moving rocks of several tons with rock bars, using hammers to crush or shape rock, and using shovels extensively; frequently walks up to 20 miles daily; and must not have potential emergency-medical problems that could complicate work in remote areas forextended periods of time.

Working Conditions: Incumbent must have the ability to live and work effectively in isolated backcountry areas in close contact with small numbers of people. Incumbent must live and work out-of-doors on projects including in mountainous terrain up to 14,000 feet in elevation in all extremes of weather. Trail work is dusty and hazardous conditions may exist when moving rock, working in and around rockslide areas, working around explosives, falling and bucking trees, and working around machinery.

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Major Duties of the position: Perform heavy physical labor such as clearing brush and fallen logs from trail corridors, digging for long periods of time with a shovel and pick, carrying logs and rolling rocks. Construct and maintain trail drainage structures and backcountry bridges. Use and maintain a variety of tools and equipment commonly used in Laborer (Trails) duties. Use standard safety equipment and follow safety procedures. Work may involve living and working out of remote backcountry camps for extended periods of time.

Physical Effort: The work performed requires very heavy physical effort. The incumbent routinely lifts, pushes, pulls, and carries items weighing 50 pounds, and up to 150 pounds (or more) with assistance. Work will routinely require walking several miles per day over park trails to and from job sites.

Working Conditions: Almost all of the incumbent's work will be outside in all kinds of weather conditions. Work frequently involves the possibility of experiencing exposure to poisonous plants, bruises, muscle strains, cuts and scrapes, sunburn, and insect bites. As a result, the employee must follow proper safety procedures and use standard safety equipment such as hard hats, gloves, ear protectors, safety glasses, and steel-toe shoes to avoid possible hazards and serious injuries. Much of the time the incumbent will be living in remote back country camps for extended periods of time, cooking over an open fire and sleeping in a tent. The incumbent must be able to live cooperatively in camp with other crew members, practice minimum impact camping and proper food storage for food preservation and protection from wildlife (e.g., bears, etc.), and maintain good personal and camp hygiene.

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• Operates gas or diesel powered engineering and construction equipment with wheeled or crawler-type traction, such as road graders, tractors with bulldozer or angle dozer blades, front-end loaders, backhoes, wheel loaders, trench diggers, and large industrial tractors with pan or scraper attachments.
• Operates equipment to push, pull, pile, excavate, backfill, grade, or level earth and/or refuse.
• Uses equipment to perform such functions as cutting, moving, digging, grading, and rolling earth, sand, stone, and other materials to maintain ditches, road shoulders, and beds.
• For Glacier National Park (Saint Mary and West Glacier, MT), you must possess a class A Commercial Driver's License (CDL) with Tanker Endorsement. Include a copy of your license in your application (with the photo removed or blocked) or indicate in resume CDL state, class, expire date, and any endorsements.
• For Rocky Mountain National Park (Estes Park and Grand Lake, CO), you must possess a Class A or Class B Commercial Driver's License (CDL) with tanker endorsement. Include a copy of your license in your application (with the photo removed or blocked) or indicate in resume CDL state, class, expire date.

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Major Duties:

The incumbent may work independently or with the other crew members to maintain, repair. and preserve structures. This work may include:

• Removal of damaged portions of walls, selecting and dressing replacement stones, repointing mortar, and replicating original architectural styles.
• Prepare mortar with appropriate percentage of sand, soil, and chemical additives and apply preservative chemicals to stone and wood.
• Perform other types of activities involving the preservation of historic architecture, as necessary.

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Employee serves as a Maintenance Mechanic assigned to the Facilities Management Branch. Duties will include, but may not be limited to the following:

• Installs, repairs, modifies, and maintains buildings and associated systems and equipment.
• Lays out work, determines requirements, draws materials and carries assignment to completion utilizing established trade techniques and adhering to safety requirements and national building codes
• Performs plumbing, masonry, roofing repairs and reconstruction. Replaces windows, doors, soffit and gutter systems and installs simple photovoltaic systems.
• Constructs structures such as wooden and masonry amphitheater seating.
• Submits recommendations for modifications to existing equipment and systems to improve overall safety and operation.
• Performs other duties as assigned.

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In these positions, you perform moderately heavy physical labor requiring the use of common hand tools and power equipment involving any or all of the following duties:

• Operate heavy power equipment such as lawn mowers, portable snow blowers and all types of hand tools (such as shovels, rakes, lawn edging equipment, etc.) to maintain buildings, grounds, trails, etc.
• Load and unload supplies and materials from trucks, trailers, dollies, etc.
• Move furniture, remove and set signs, paint picnic tables and signs, rake and water lawns, trim trees and shrubbery, pick up litter and/or clean fire pits.
• Dig ditches and trenches with pick and shovel; occasionally break up pavement, soil or concrete; mix and power concrete, asphalt and hot/cold mix; fill and level holes in damaged roads.
• Move heavily loaded wheelbarrows and hand trucks; use heavy-type power mowers including adjusting blades, cleaning and oiling.
• Cut heavy trees with axe or chainsaw; stack heavy logs, lumber and sacks of cement, etc., or perform other duties requiring similar judgment and comparable physical effort.
• Other duties as assigned.

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• This position provides routine maintenance on park facilities including, minor carpentry, painting, plumbing, and electrical work.
• Assist higher grade maintenance employees in the performance of maintenance tasks.
• Safely and effectively, uses hand power tools required for the job and has the ability to maintain these tools properly.
• Perform other duties as assigned.

The Community Care (CC) Case Manager Registered Nurse (RN) is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care. The nurse demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills. The CC Case Manager possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines. The CC Case Manager uses nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community. The CC Case Manager serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process. The CC Case Manager supports the medical center's mission to improve timely access to care, ensure Veterans who want to receive care in the community are referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community services.

The CC Case Manager will work collaboratively within the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) to coordinate care processes defined by the IVC Field Guidebook to include developing a care coordination plan, reviewing medical documentation from community providers, communication of care coordination needs, and supporting the Veteran through the completion of the episode of care. The CC Case Manager will influence care outcomes by collaborating with members of the interdisciplinary team both within the Veterans Affairs (VA) and in the community. The CC Case Manager will comply with VA ­mandated processes and use of health information solutions that serve to assess, document, exchange, and track care coordination information. The CC Case Manager will utilize delegation of authority, if applicable, to function at their highest level of role performance and align high­ quality care with key performance indicators to ensure practice standards meet patient care needs. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday)
Telework: Regular and Recurring
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This position is in the National Park Service, Alaska Region 11, and is part of the Communication Center branch of the Visitor and Resource Protection Division located in Denali National Park and Preserve. The position reports to the Communication Center Manager. The center operations are complex serving multijurisdictional all-risk incidents for 16 park units within the Alaska Region. The Alaska Region Communication Center (ARCC) operates 24 hours-a-day, 365 days a year and supports law enforcement, aviation, wildland/structural fire, medical, search and rescue, intelligence, and other emergency and routine functions on behalf of the National Park Service with other Federal, State, and Local agencies.

The Supervisory Dispatcher's primary objectives are to supervise subordinate employees while ensuring seamless operations in the communication center. The Supervisory Dispatcher balances the needs of the center with the needs and well-being of dispatch staff. The Supervisory Dispatcher projects and models our mission of ensuring the safety of staff and visitors of the National Park Service in Alaska by providing a professional point-of-contact for communications and emergency services. Major duties include:

• Supervise subordinate employees while ensuring seamless operations in the public safety communication center.
• Assist the Center Manager in the development and maintenance of complex dispatch operating plans, guides, protocols, directories, operating systems, databases, intelligence sources, and other reference/training material.
• Ensures that staff have the skills, training, motivation, tools, and resources to be effective, resilient, and healthy in their roles within communication center.
• Plans and schedules work to be accomplished by subordinates, reviews work and performance, and performs employee appraisals and evaluations.
• Acts in a leadership role as an emergency contact and is responsive to questions and problems that staff encounter. Also ensures continuity of operations and that the center meets minimum staffing levels.

This position is in the National Park Service, Alaska Region 11, and is part of the Communication Center branch of the Visitor and Resource Protection Division located in Denali National Park and Preserve. The position reports to the Communication Center Manager. The center operations are complex serving multijurisdictional all-risk incidents for 16 park units within the Alaska Region. The Alaska Region Communication Center (ARCC) operates 24 hours-a-day, 365 days a year and supports law enforcement, aviation, wildland/structural fire, medical, search and rescue, intelligence, and other emergency and routine functions on behalf of the National Park Service with other Federal, State, and Local agencies.

The Supervisory Dispatcher's primary objectives are to supervise subordinate employees while ensuring seamless operations in the communication center. The Supervisory Dispatcher balances the needs of the center with the needs and well-being of dispatch staff. The Supervisory Dispatcher projects and models our mission of ensuring the safety of staff and visitors of the National Park Service in Alaska by providing a professional point-of-contact for communications and emergency services. Major duties include:

• Supervise subordinate employees while ensuring seamless operations in the public safety communication center.
• Assist the Center Manager in the development and maintenance of complex dispatch operating plans, guides, protocols, directories, operating systems, databases, intelligence sources, and other reference/training material.
• Ensures that staff have the skills, training, motivation, tools, and resources to be effective, resilient, and healthy in their roles within communication center.
• Plans and schedules work to be accomplished by subordinates, reviews work and performance and performs employee appraisals and evaluations.
• Acts in a leadership role as an emergency contact and is responsive to questions and problems that staff encounter. Also ensures continuity of operations and that the center meets minimum staffing levels.