Total 131 Customer Service job vacancies in NG8 5BY

KEY RESPONSIBILITIES Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times Reduce time spent by GPs on managing correspondence You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients. Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Professional Development Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant mandatory training Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practices, and will: Alert other team members to issues of quality and risk Work to practice protocols Apply infection control measures within local and national guidelines Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies

Contract Type: 2 X Fixed Term Contracts

Working Hours: 1 X 30 Hours and 1 X 37 Hours

Worker Type: Onsite Worker

Salary: Starting Salary is £24,790 (Level one) rising to £25,584 ‘pro rata for part-time’

Location: Martina Jackaman Centre, 62 Robins Wood Road, Nottingham, NG8 3LD

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 1 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 1 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment.

This role will predominantly be working on a one to one basis, specifically with citizens who have learning disabilities, who may present challenging behaviours.

About You

The ideal candidate will have:

· Implementation of Care Plans and contribution to running records and daily monitoring forms;

· Ability to encourage and support citizens to achieve and/or maintain maximum independence, and to maintain contact with friends, family and community;

· Knowledge and understanding of the rights, needs and feelings of vulnerable adults from diverse social and cultural backgrounds;

· Ability to follow all instructions, policies, procedures and guideline

- A DBS enhanced check for a regulated activity is required for this post.

Please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Maria Chapman, via email at maria.chapman@nottinghamcity.gov.uk

Closing Date: 20th November 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

ABOUT THE ROLEAs a Unit Nurse Manager (General) at a Barchester care home, you'll use your compassion and initiative to make sure our residents get the quality care they deserve. We'll look to you to plan, manage and monitor the delivery of nursing that meets all of our residents' needs. This means you'll implement person-centred care plans that make a real difference to our residents' day-to-day lives. As part of your wide range of responsibilities, you can expect to plan rotas, recruit, train and mentor staff and build relationships with local regulators and social services. In the role of Unit Nurse Manager (General), you'll have the freedom and autonomy to take your unit from strength to strength, with plenty of opportunities for professional development along the way. ABOUT YOU To join us as a Unit Nurse Manager (General), you'll need to be a Registered Nurse (RGN) with a current NMC registration. Experience in producing well-developed care plans and detailed risk assessments is important, as is an up-to-date knowledge of recent clinical practices and regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. You'll be a natural leader who has acted as a clinical mentor, including supporting newly qualified nurses through their preceptorship. Dedicated, ambitious and resilient, you'll have a strong track record of delivering improvements to achieve quality care. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses)And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Bank Kitchen Assistant is so important. Providing cover for any planned or unplanned absences, you'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents and enhance their hospitality experience. ABOUT YOUWhen you join us as a Bank Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach, and flexible when it comes to your work patterns. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take catering seriously and even run a fiercely-contested annual Barchester Hospitality Awards. If you do well in this role it could lead to a permanent one. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Unit Nurse Manager (General) at a Barchester care home, you'll use your compassion and initiative to make sure our residents get the quality care they deserve. We'll look to you to plan, manage and monitor the delivery of nursing that meets all of our residents' needs. This means you'll implement person-centred care plans that make a real difference to our residents' day-to-day lives. As part of your wide range of responsibilities, you can expect to plan rotas, recruit, train and mentor staff and build relationships with local regulators and social services. In the role of Unit Nurse Manager (General), you'll have the freedom and autonomy to take your unit from strength to strength, with plenty of opportunities for professional development along the way. ABOUT YOU To join us as a Unit Nurse Manager (General), you'll need to be a Registered Nurse (RGN) with a current NMC registration. Experience in producing well-developed care plans and detailed risk assessments is important, as is an up-to-date knowledge of recent clinical practices and regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. You'll be a natural leader who has acted as a clinical mentor, including supporting newly qualified nurses through their preceptorship. Dedicated, ambitious and resilient, you'll have a strong track record of delivering improvements to achieve quality care. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses)And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Bank Kitchen Assistant is so important. Providing cover for any planned or unplanned absences, you'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents and enhance their hospitality experience. ABOUT YOUWhen you join us as a Bank Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach, and flexible when it comes to your work patterns. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take catering seriously and even run a fiercely-contested annual Barchester Hospitality Awards. If you do well in this role it could lead to a permanent one. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Service Care Education seeks a committed full-time Maths Teacher to join our Mathematics department. We are looking for an enthusiastic educator to deliver engaging and comprehensive maths lessons, inspire a love for mathematics, and support academic success across various abilities.

Location: Preston, UK

Employer: Service Care Education
Contract: Full-time, Ongoing
Reports To: Head of Mathematics / Headteacher

Key Responsibilities:

• Deliver engaging and differentiated lessons in all areas of mathematics, catering to diverse student needs.
• Inspire students to develop problem-solving skills and a deep understanding of mathematical concepts.
• Prepare students for both internal and external assessments, aiming for high academic achievement.
• Utilize student assessment data to adapt teaching strategies and address any learning gaps effectively.
• Maintain a positive and disciplined classroom environment that promotes active participation and mathematical exploration.

Curriculum and Resources

• Contribute to the development and planning of a stimulating maths curriculum.
• Create varied teaching materials, incorporating practical applications and digital resources to enrich learning.
• Stay updated with advancements in mathematical teaching practices and integrate modern technology where beneficial.

Student Support and Engagement

• Monitor student progress and implement targeted interventions to support achievement.
• Provide additional support, such as tutoring or guided practice sessions, to help students master challenging concepts.
• Promote engagement in extracurricular maths activities, like maths clubs, competitions, and enrichment programs.
• Maintain communication with parents to discuss student progress and ways to support continued growth.

Professional Development and Collaboration

• Participate in professional development opportunities to stay current with maths education trends and best practices.
• Collaborate with colleagues in departmental meetings, sharing resources and teaching strategies.
• Support school-wide initiatives and events that promote STEM education and numeracy.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure the welfare and well-being of all students.
• Provide pastoral support, contributing to the holistic development of students in a supportive and nurturing environment.

Qualifications:

• Degree in Mathematics or a related field.
• Qualified Teacher Status (QTS) or equivalent certification.

Experience:

• Previous experience teaching Maths at the secondary level is preferred, but Newly Qualified Teachers (NQTs) are welcome to apply.
• Demonstrated ability to drive student success and improve academic outcomes.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative and effective teaching methods that make mathematics engaging and accessible.
• Passionate about fostering a love for mathematics and problem-solving.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Education seeks a committed full-time Science Teacher to join our science department. We are looking for an enthusiastic educator to deliver engaging, practical science lessons, inspire curiosity, and support academic success across various abilities.

Employer: Service Care Education
Location: Preston, UK
Contract: Full-time, Ongoing
Reports To: Head of Science / Headteacher

Key Responsibilities:
Teaching and Learning

• Deliver engaging lessons across Biology, Chemistry, and Physics, tailored to different learning needs.
• Inspire students through experiments and interactive methods, promoting inquiry and critical thinking.
• Prepare students for assessments, striving for academic excellence.
• Utilize data to adapt teaching strategies and address learning gaps.
• Maintain a safe, positive classroom that fosters participation and exploration.

Curriculum and Resources

• Contribute to the planning of a stimulating science curriculum.
• Create diverse teaching materials, incorporating experiments, models, and digital resources.
• Stay updated with advancements in science, integrating new practices and technology.

Student Support and Engagement

• Monitor student progress and implement interventions as needed.
• Offer extra support through tutoring or hands-on guidance.
• Encourage participation in science activities like clubs and fairs.
• Maintain communication with parents to support learning and development.

Professional Development and Collaboration

• Engage in ongoing professional development to stay current with educational trends.
• Collaborate with staff, sharing resources and teaching methods in meetings.
• Support school-wide events promoting STEM education.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure student well-being.
• Provide pastoral care to support students' overall development in a nurturing environment.

Person Specification

Qualifications:

• Degree in Science (Biology, Chemistry, or Physics).
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Experience teaching Science at the secondary level preferred; Newly Qualified Teachers (NQTs) welcome.
• Proven ability to drive student success.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative, engaging teaching methods that make science accessible and exciting.
• Enthusiastic about fostering scientific curiosity and a love for learning.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Education is seeking a passionate and committed French Teacher to join our Modern Languages department on a part-time ongoing contract. The successful candidate will deliver engaging lessons, inspire students to develop a love for the French language, and support academic and cultural understanding across all ability levels.

Location: Preston, UK

Reports to: Head of Modern Languages / Headteacher

The French Teacher will:

• Teach French to a range of student levels, focusing on listening, speaking, reading, and writing skills.
• Motivate students to enjoy and excel in French language learning.
• Assess student progress, providing feedback and support to promote growth.
• Collaborate with staff to enhance language learning throughout the school.

Duties and Responsibilities:

Teaching and Learning

• Design and deliver interactive lessons that cater to different learning needs and abilities.
• Use various teaching methods to engage students and improve language proficiency.
• Integrate cultural aspects into lessons to broaden student's global perspectives.
• Prepare students for internal and external assessments, aiming for high achievement.
• Analyse assessment results to refine teaching and support student development.
• Foster a positive, inclusive, and disciplined classroom environment.

Curriculum and Resources

• Contribute to curriculum planning, ensuring content remains relevant and stimulating.
• Develop diverse teaching materials, including digital and multimedia resources.
• Stay informed on effective teaching practices and integrate technology where beneficial.

Student Support and Engagement

• Track student progress and provide interventions as needed.
• Offer extra help through tutoring or additional practice sessions.
• Promote participation in language activities like clubs, cultural events, and exchange programs.
• Maintain communication with parents to support student learning and progress.

Professional Development and Collaboration

• Engage in professional development to stay current with language teaching trends.
• Actively participate in departmental meetings and share resources.
• Support school events and initiatives that foster language and cultural awareness.

Safeguarding and Pastoral Responsibilities

• Follow school safeguarding procedures to ensure student welfare.
• Provide pastoral care, supporting student's overall well-being and development.

Qualifications:

• Degree in French or related field.
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Teaching experience at the secondary level preferred; NQTs welcome.
• Evidence of successful student outcomes.

Skills and Attributes:

• Strong communication skills in both French and English.
• Creative teaching techniques that engage and inspire students.
• Effective organisational and planning skills.
• Commitment to promoting language learning and cultural appreciation.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Excellent Support worker opportunities available across a variety of shifts and Nottingham based services
Pay rate starting from £11.60
Contract Type: Temporary

Are you passionate about having a positive impact in the lives of older adults and adults with learning disabilities and complex needs?

Do you want the flexibility of a temporary role where you can secure shifts around you other commitments?

Are you reliable, passionate, driven, eager to learn? We want to hear from you?

Benefits:
- Competitive rates of pay
- Robust induction and ongoing training
- Flexibility to secure shifts around your other commitments
- Working in a supportive and enabling environment with a dedicated leadership team


You must have:
-Care experience (6 months within the UK as a minimum)
-Driving Licence - preferred but not essential
-DBS update service (Desirable)
-Good written and verbal communication skills


We would love to hear from you if you have at least 6 months of recent, relevant UK based experience and are seeking temporary opportunities in and around the Nottingham area.

Click apply today for immediate consideration.

If you are looking for a role where you can connect with and support people who are using drugs or alcohol using your own lived experience, and are passionate about changing people's lives for the better, we'd love to hear from you. Please note that this role may close early should sufficient applications be received, so early application is advised. This is a full time, permanent position with a salary of £23,500 per annum. If you think this could be the career for you, take the first step and apply now to join our amazing team. Benefits Competitive salary 28 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Position: Emergency Call Handler
Location: Nottingham, NG8
Start Date: 4th November
Pay: varies between £11.44 - £19 per hour, depending on the shifts you work
Shift-based role: 24/7 availability required, including night shifts
Temporary: cover for Christmas and New Year period (may be extended through January and February 2025)

Do you thrive in high-pressure situations and have excellent communication skills? Become an Emergency Call Handler and help make a difference when it matters most.

As an Emergency Call Handler, you will be the first point of contact for the public and healthcare professionals in critical situations. Using advanced clinical software, you will assess and direct patients to the appropriate care providers, offer pre-arrival advice, and ensure prompt emergency response through efficient communication with ambulance crews.

Key Responsibilities:

• Receive Emergency Calls: Handle calls from the public, doctors, and emergency services in both emergency and non-emergency scenarios.
• Pre-arrival Advice: Offer life-saving guidance, such as CPR instructions, over the phone while emergency services are on their way.
• Coordinate Dispatch: Input patient information into the system and communicate with ambulance crews and dispatch officers to ensure rapid deployment.
• Professional Interaction: Engage courteously with all callers, health service colleagues, and emergency teams, always ensuring a professional demeanour.
• Adhere to Protocols: Follow Control Room procedures, operational standing orders, and relevant guidelines.
• Clerical Duties: Keep accurate records of patient journeys, cancellations, and amendments.
• Relief Cover: Step in to cover for staff absences when required by the Duty Commander.

Essential Experience & Qualifications:

Education: Minimum of 3 GCSEs (or equivalent Level 2 qualification), including English at Grade C / 4 or above, or demonstrate equivalent relevant experience.

Additional Experience Required:

• Experience Working with the Public: Proven ability to manage interactions with the public, particularly in high-pressure or sensitive situations.
• Experience with Computers: Comfortable using computer systems for data input, communication, and record-keeping.
• Interpersonal Skills: Experience interacting with a wide range of people, demonstrating empathy, patience, and professionalism.

Why Join Us?

Make a Difference: Every call you handle is an opportunity to positively impact someone's life.

• Collaborative Environment: Work alongside a supportive, skilled team dedicated to providing excellent care.
• Variety and Challenge: No two days are the same, face new challenges every shift in a dynamic, fast-paced environment.

This is a shift-based role, requiring flexibility and availability to work 24/7, ensuring around-the-clock emergency coverage.

Apply now and take the first step toward a rewarding and impactful career!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.