Total 3 Customer Service job vacancies in Lackland AFB, Texas

As a MANAGEMENT SUPPORT SPECIALIST (TITLE 32) with the Texas National Guard, your duties will include, but will not be limited to:

• Plans, organizes, and oversees the full complement of administrative and technical support
  activities. Coordinates and ensures procedures meet organizational needs and are consistently
  understood and followed by subordinate offices. Responsible for establishing and developing
  complex administrative operations and procedures that affect the orderly and efficient flow of work within the Garrison Training Center (GTC) directorates. Reviews and updates internal administrative policies, clarifies complex and confusing guidelines, and make recommendation to the Base Operations Manager. Collects data from subordinate directorates, reviews submissions for proper format and compliance with established regulations and polices; and consolidates material for review by the Base Operations Manager. Provides guidance to management and administrative support personnel on administrative procedures and policies and responds to administrative issues, inquiries and resolves conflicts.
• Manages the Garrison Training Center (GTC) calendars and appointment/meeting schedules.
  Plans, organizes, and executes travel arrangements for the Command Staff to include travel and
  hotel reservations, travel orders, and assist with the planning and coordinating visits from
  distinguished visitors. May serve as the travel account program manager. Prepares and maintains appointment/delegation letters and other additional appointments for all subordinate directorates. Maintains an official file of all appointments and makes recommendations for change or deletions based on personnel or policy changes. Assists in the development of inspection schedules, coordinates with managers, develops inspection areas through analysis of previous inspection results, and highlights known vulnerabilities and problem areas. Maintains historical records on all previous external inspections.
• Serves as the Garrison Training Center (GTC) point of contact and liaison for all personnel actions within the Garrison Training Center (GTC) which requires review/approval from the Base Operations Manager. Assists and advises Command Staff on all procedural and administrative aspects of personnel actions. Initiates, reviews personnel action and maintains a register of pending actions and suspense dates. Ensures time and attendance records are accurate and submitted into the automated processing system in a timely manner. Maintains and applies detailed knowledge of time and attendance regulations and assists the subordinate directorates with timekeeping procedures.
• Serves as the Records Management Coordinator for the Base Operations Manager. Maintains
  office files and ensures they are compliant with applicable regulatory guidance. Collects information from personnel, enters it into electronic or manual information systems, and searches for it as requested; schedules use and maintenance of computer equipment; enters and retrieves information from a variety of systems; and helps directorates of the Garrison Training Center (GTC) as needed. Assists in development of policy letters, which may require researching applicable directives from higher authority, to ensure that no conflict will result from issuance of new policy. Coordinates draft policy with other staff directorates prior to submission for final review and approval.
• Monitors and maintains the manpower authorization and personnel manning for the Garrison
  Training Center. Provides information to all supervisors and administrative support personnel on
  various manpower authorization and personnel manning matters. Develops and prepares source/manning document in response to directorates or Command queries as well as ensuring correctness of information. Performs monthly review of the Garrison Training Center's manpower authorization and personnel manning.
• Performs other duties as assigned.

• Provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the HBPC Program.
• Responsible for case management, assessment, triage, Veteran education, resource coordination, medication and treatment coordination, and care planning.
• Plans and delivers technically competent care in the home of Veterans with complex needs, including health promotion, health prevention, geriatric care, primary care, and palliative care.
• Utilizes interventions, which maximize health capabilities and reduces unnecessary urgent care and emergency room visits, per Veteran's goals of care. Makes home visits to Veterans in the program.
• Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines.
• Demonstrates performance and leadership that is broad enough to improve the care for the HBPC Program and facility.
• Provides peers with formal or informal constructive feedback for improvement. Supports colleagues and other nurses through HBPC knowledge sharing to provide safe, quality nursing care.
• Fosters a safe and supportive environment conducive to the professional development of health care professionals.
• Evaluates outpatient outcomes of evidence-based decisions and practice changes for HBPC individuals, groups, and populations.
• Responsible for the documented HBPC outcomes at the program or service level.
• HBPC program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility.

Incumbent is responsible for independently completing work as scheduled after initial oral or written instructions when changes or new assignments are made. Supervisor periodically checks to see that work is done on time and according to instructions.

1. Operates limited coffee operation. Prepares a limited variety of hot beverages such as cappuccinos, brewed coffee, lattes, espresso, hot chocolate, etc. by selecting proper ingredients. Serves cold beverages and food items, such as soda, juice, cookies, muffins, pastries, etc. Receives payment, operates cash register, makes and returns change to patrons.

2. Sets up work area for operation and obtains cash bank. Maintains work area in a neat and clean manner. Sets up, cleans tables for customers and replenishes condiment items as necessary. Sets up and operates dishwashers, performs preventative maintenance and cleaning. Scrapes, soaks, scours glassware, dishes and utensils as required. Also performs heavy duty cleaning tasks as required such as: coffee machines, ceilings, under and behind equipment, refrigerators, washes floors and walls, sanitizes garbage cans. May unload stock from delivery trucks. Collects and transfers trash from work area to disposal area.

3. Assists with inventories, identifies items for re-ordering. May be required to prepare documentation for cash funds accountability.

4. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12603687