Total 15 Customer Service job vacancies in LA12 0AA

Care Assistant - Complex Care

Unfortunately, at this time, routes are unable to offer Sponsorship.

Locations: We provide complex care across the Preston region, please speak to the recruitment team to discuss where suits you.
Shift Patterns: Monday to Sunday Days and Nights shifts available.
Rate of Pay: £12.82 - £13.50 per hour (including Holiday Pay)

Required experience:

At least 6 months experience as a care assistant or in the care sector.
Previous complex care expeirience would be adventageous.
We provide full in-house training & development including NVQ’s and clinical care

You must be a UK resident and have the right to work in the UK to apply.

About the role:

Routes Healthcare want people to join our team who are passionate about a career in care. We pride ourselves on the standard of care we deliver and are driven to provide the best healthcare service with your help.
Care assistants support others to live independently in their own homes, which can include supporting hobbies, activities and day trips, personal care, complex care and any other needs required by the person you are caring for. We invest in our employees and provide a full training programme to support you in your role and give you the confidence to provide high quality care, If you’re looking for a career that genuinely makes a difference to people’s lives, Routes Healthcare want to hear from you.

Rewards:

• - Wellbeing and mental health support.
• - Training/Development plans and trained by qualified nurses.
• - Flexible shift patterns – let’s get a good work/life balance from the start.
• - Pension Plan - you invest your time – we invest in you.
• - Staff referral scheme with generous incentives
• - Paid shadowing shifts while you settle in.
• - 24/7 support with a dedicated on-call team, a specialised nurse case manager will be on hand.
• - Competitive rates of pay

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your application.

Contract Personnel are recruiting on behalf of our client based in Kent who are looking for a Forklift Field Service Engineer to join their team on a permanent basis.

Are you hands on and love life out on the open road? Do you have experience in mechanical engineering?

Are you good at planning? Can we utilise your organisational skills? Do you take pride in your work?

We are recruiting for an Mechanical Handling Field Service Engineer to join our East Field Service Engineers. The position is full time, and you would work within the Service Department to maintain, repair, service and modify a range of other material handling equipment.

Key responsibilities will include:

Services, maintaining and overhaul, fault find and resolve on a range of material handling products.

Servicing:

⚙️ Gas, diesel and electric powered forklift trucks

⚙️ Using check sheets i.e checking brakes, lifting assembly & steering in working order

⚙️ Changing oil and filters as necessary

⚙️ Thorough Examinations pending qualifications

⚙️ Preventative Maintenance, such as lubricating steering and lifting equipment.

Battery Maintenance:

⚙️ Check voltages and fluid levels of forklift trucks, using meters and hydrometers.

Your experience/qualities will include:

You will have worked with material handling products or hold an engineering position and are looking for the next step to further your career; however, we are open to considering candidates from other backgrounds such as: Automotive, Roadside recovery, Agricultural, REME, Construction Equipment, PSV, HGV, LGV or Plant.

⚙️ Respond to breakdowns.

⚙️ We pride ourselves on our customer service. You’re the face of our company we are looking for someone that can build a good rapport & deal promptly with customer downtime helping to keep their business moving!

⚙️ Shows initiative and can help to support and direct others when they need it as well as accomplish their own tasks.

⚙️ Achieve agreed targets, i.e., response time.

⚙️ Completion of documentation to company standards

⚙️ Liaise with our parts team to ensure appropriate stock levels are held on the company vehicle.

⚙️ We would love your help with working on mobile machinery (brakes, steering, wheels, lift chains etc.)

⚙️ Do you have experience in Electrical drive and control systems, Diesel and LPG engines and common drive-trains?

⚙️ Hydraulics?

Essential to have:

⚙️ Full UK driving license.

⚙️ City and Guilds in Electrical / Mechanical Engineering related field

⚙️ Diagnostic computer skills

⚙️ Qualified in related field or similar years’ experience

⚙️ Able to work unsupervised as required

⚙️ Experience in Electrical / Mechanical Engineering in heavy goods / plant machinery / automotive

Benefits:

23 Days annual leave plus bank holidays

⚙️ Free on-site parking

Cycle to work scheme

⚙️ Death in service

Employee recognition & service award

Company pension scheme

Optional well-being sessions each week

Costco Card Membership

An exciting opportunity has arisen for experienced CareTeam Leader with ideally 1 year experience to join a reputable childcare provider. This role offers competitive salary and excellent benefits.

As a CareTeam Leader, you will oversee effective service delivery to promote the positive development of children and young people, while supporting staff, services, and the overall organisation.

What we are looking for:

- Previously worked as a Care Team Leader, Senior residential support worker,Care coordinator, care supervisor or in a similar role.

- Experience in a leadership role within a childcare setting.

- Excellent communication skills.

- Proven ability to manage a team effectively and maintain a supportive, cohesive work environment.

What's on offer:

- Competitive salary

- Pension and sick schemes

- £500 Outstanding Reward

- Long Service Awards

- Employee Referral Scheme

- Overtime opportunities

- DBS Check funded

- Food provided when on shift

- 100% Attendance Reward

- Employee Recognition Awards

- Christmas meal / party

- Blue Light Discount card

- Career Development Pathways / Progression

- Induction / Training programme

- Industry Training / Qualification support

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Healthcare Assistant - Driving Licence and access to your own vehicle is desirable

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Excellent pay rates from £13.00 - £14.50 per hour PLUS HOLIDAY PAY & PENSION

Weekly pay, Friday Payday!

No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

This role will include:

Working with us offers:

• Excellent pay rates from £13.00 - £14.50 per hour
• Mileage for car drivers only - £0.30p
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Flexibility to the days you work, allowing you to have a rota that suits your other commitments
• Blue Light Card, offering thousands of discounts on things from groceries to holidays!
• Reward and recognition schemes, including annual carer awards
• Access to FREE confidential 24/7 wellbeing and mental health support
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

Whether you have experience in a care setting or nursing home; if you have been a care assistant in the community; a private carer for a family member; or no care experience at all, we offer full training and support to become a qualified and confident care assistant.

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

Proud member of the Disability Confident employer scheme

UK Parliament

Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system.

With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including: 

• 30 days' annual leave (increasing to 35 days after first full leave year). 
• Civil Service pension with an average employer contribution of 28.97%. 
• Access to training and development. 
• Flexible working. 
• Interest free season ticket loan and bicycle loan.

Introduction

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Estates Teams, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. 

The Role

PSD are looking to appoint two Security Support Assistants within the award-winning Members' Security Support Service (MSSS).

A high level of confidentiality and sensitivity is required in respect of security matters and related discussions. The post holders will ideally have an understanding of security measures, although training will be given.

Some of the responsibilities for this role include:

• Act as a key point of liaison for Members and their staff to raise queries and concerns regarding the recommended security measures process.
• Support House security events by representing MSSS; ensuring that Members and their staff are aware of the support that our team and measures can offer.
• Monitor and log security information and specifications from the security contractor to ensure that all required paperwork is completed correctly and log financial information from specifications accurately into the MSSS register/records.
• Oversee bookings or work schedules & services (such as maintenance requirements) provided by the supplier(s) to ensure it is contractually compliant, and disputes are raised and resolved in a timely fashion ensuring our customers receive great service.
• Work with security contractors to process and authorise new orders, equipment or services; maintaining an audit trail with appropriate analysis and asset management records.

Skills and Experience

To be successful in this role you will demonstrate:

• Ability to deliver excellent customer service in a challenging environment whilst handling sensitive information appropriately. Experience in gathering information to understand the facts and draw logical conclusions.
• Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect.
• Demonstrate excellent organisational skills and the ability to plan, prioritise and monitor tasks in a systematic way. Experience of using good digital tools usage for handling records, data, and collaborative trackers or dashboards to improve processes and ensure accurate information holding. e.g. Microsoft software (Office 365 applications; Outlook; Word; Excel etc.).
• Strong written and oral communication skills. Able to adapt style of communication to meet the needs of the audience and able to present complex information clearly to stakeholders to support decision-making.
• Experience of working with external suppliers and/or working on high profile contracts. Ability to work successfully within both internal & external teams and stakeholders, including a challenging customer base.

Next Steps and Additional Information

Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 2 - 5 in the Job Description. Please make sure your answers are no more than 300 words per criteria.

More information on the role and the full criteria can be found in the Job Description.

Please note that as part of the selection process, you may be asked to prepare a presentation or complete a test at the interview stage. Further information will be provided to shortlisted candidates if this is the case.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

Contact Details

For more information about the role, or for an informal chat, please contact Sophie Nicolaou,

#LI-Hybrid

Proud member of the Disability Confident employer scheme

Based in Cirencester, our client has over 15 years’ experience of bringing innovative technology to business reality. Their team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing their customers with exemplary levels of service.

Field Service Engineer (Fitter / Installer)
Field-based role throughout the UK (travel required)

• £23,000 - £26,000 Salary + Benefits + annual bonus dependent on experience
• Day shifts Monday - Friday with occasional evening, weekend and overnight work required

Our client offers critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market-leading clients. They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, they have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow. 

  They offer a collaborative working environment where you are encouraged to think outside the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.  

The Role

They are currently seeking a Field Service Engineer to join their dynamic team – although technology focussed, the role would be suitable for someone with prior experience in shop fitting or general labouring with full training provided. In this role, you will be responsible for travelling throughout the UK to install enclosures and networking/Wi-Fi equipment for our clients. Additionally, there will be opportunities to carry out IT equipment replacements, decommissioning, and deploying equipment to meet customer requirements. This role is physically demanding and will involve significant time spent away from home due to travel requirements.

Key Responsibilities:

• Attend customer sites to install digital signage enclosures and equipment
• Deploy and install IT equipment, including switches, access points, TVs, and computer equipment, at customer sites
• Attend customer sites to complete PPM activity (equipment checklists & cleaning)
• Maintain stock inventory at your location – collect and return items to a designated location
• Provide accurate weekly time and expense sheets
• Complete detailed and accurate reports for each job attended
• Liaise with the service desk and projects team to confirm work orders and resolve issues at customer sites
• Demonstrate an understanding of Trust Systems ISO Certifications and the obligations within this role
• To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role  

About You:

• Previous experience in shop fitting, IT, or data cabling would be advantageous but not essential. Full training will be provided
• Existing IPAF, CSCS, ECS cards would be advantageous but not essential
• Physically fit and able to perform tasks that involve extensive manual handling, use of ladders, and power tools
• Hold a full UK driving license, as extensive travel throughout the UK and occasionally overseas is required

You must also have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.

Due to the nature of our client, you will need to pass a background check to BPSS Standard – applicants that do not meet this requirement cannot be progressed.

The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including a company contribution pension, annual bonus scheme, private healthcare and staff events. Travel expenses and accommodations are provided during travel along with Company clothing.

If you are a motivated individual with a willingness to learn and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service to our clients across the UK.

We see this very much as a fantastic opportunity to join a growing, fresh and vibrant company with a great foundation and even bigger plans for the future.

How to apply for the Field Service Engineer job

If you have the skills and experience required for this Field Service Engineer job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.

You must be eligible to work in the UK, no agencies please.

Previous roles may include 3rd Line, 2nd Line, 1st Line IT Support, Senior IT Support Technician, Senior IT Support Engineer, Field Service Engineer, IT Helpdesk, CSCS, IPAF, IT Field, IT Service Desk

A role that keeps everyone smiling.

Get paid to put a smile of someone's face as a Receptionist and Event Coordinator at the CB2 0AA Cambridge Be the friendly face of our vibrant corporate site, creating a welcoming start to our colleagues and clients day. A role where you’ll love what you do. Join a team that values you for being you.

What you’ll do:

• Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism

• Adapt to a fast-paced environment, demonstrating flexibility and prioritizing a varied workload proactively.

• Provide exceptional 5-star customer service, ensuring a consistent and high-quality experience across the Campus.

• Administer the booking process from request to execution, supporting customers and events, including meetings, conferences, and walking tours.
• Maintain site operations by managing meeting room technology, responding to customer queries, and supporting with reception and catering duties when necessary.

What you bring:

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key

• A positive, energetic and proactive attitude with a passion for customer service

• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)

• Strong organisational abilities and attention to detail

• Strong attention to detail and ability to work independently, delivering exceptional customer service consistently.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo!

For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Receptionist and Event Coordinator

• Monday - Friday
• Working hours 7:00-15:30, 8:30-17:00, 10:30-19:00
• 40 hours per week
• £13.19 per hour + Sodexo benefits

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Forklift Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Croydon, Rochester, Tunbridge, Dartford, Redhill Areas

8am to 4.30pm, Monday to Friday

£33,000 - £39,000 Dependant on Experience

Benefits: Paid Door to Door Travel + Overtime at 1.5 and 2.0 (OTE £40-45K) + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Forklift Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Forklift Field Service Engineer role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team in the area, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Forklift Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Forklift Field Service Engineer Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Join Our Team as a Support Worker in Droitwich!

Pay: £12 per hour
Position: Full-Time (37.5 hours per week)
Location: Droitwich, WR9 (Just a 3 min drive from Droitwich Spa Train Station!)
Requirements: Full UK Driving Licence Covering Manual Vehicles

Are you a Support Worker with a passion for making a difference? If this sounds like you, we'd love to hear from you!

Who Will I Be Supporting?

This is an opportunity to work at a shared supported living home for 4 ladies and 6 gents in their 20s. We support individuals with learning disabilities, autism, and complex health needs. Maintaining close relationships with their families is essential. You will support individuals in their interests, such as:

- At-Home Activities: Playing computer games, reading comics, watching cartoons, sensory activities, and arts and crafts.

- Outdoor Fun: Spending time in the garden, going to the cinema, swimming, bowling, and taking walks in the park.

Ambitious support workers who enjoy new challenges every day and learning new skills would be a great match.

What Will You Be Doing?

- Empowering Independence: Support people to live their lives how they choose and achieve their goals.

- Daily Living Support: Provide varying levels of personal care, meal preparation, medication, shopping, cooking, cleaning, and laundry.

- Providing Care: Support individuals with health needs such as manual handling, PEG feeding, epilepsy, and more.

- Communication Skills: Learn and use Makaton, personalised signs, and objects of reference as methods of communication. Training will be provided.

Shift Patterns

-

Day Shifts: 7am - 3pm

-

Day Shifts: 3pm - 10pm

-

Day Shifts: 5pm - 10pm

-

Day Shifts: 10am - 8pm

-

Long Day Shifts: 7am - 10pm

Must be comfortable working every other weekend. Rotas are provided in advance to support a healthy work-life balance.

Why Choose Dimensions?

- Award-Winning Workplace: Recognised as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Paid training and opportunities to further develop your career through funded accredited courses.

- Well-Being Focus: Comprehensive well-being strategy and staff listening network.

- Values-Driven: We put people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Bike to Work scheme, discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Ready to make a real difference? Apply now and join a team that values you and the incredible work you do!

Proud member of the Disability Confident employer scheme

Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Southampton & Bournemouth

8am to 4.30pm, Monday to Friday

£32,000 - £35,000 Starting Salary (OTE £40-45,000 plus)

Benefits: Paid Door to Door Travelling Time + Lots of Overtime at 1.5 and 2.0 + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. This is an ideal role for Vehicle Technicians looking for new industry in a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Field Service Engineer role will be suitable for engineers from any kind of plant, cars, forklifts, HGV, agricultural or similar equipment. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills. No minimum qualification in required in this role.

The company are a manufacturer of forklift trucks. Part of a team, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. There is a lot of overtime if desired which is mostly in the week as opposed to weekends.

The Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills

Join Our Team as a Male Support Worker in Birmingham!
Location: Birmingham, B17 (Just a 5min drive from Queen Elizabeth Hospital Birmingham)
Pay Rate: £11.70 per hour (£50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driving Licence

Are you a professional, compassionate, and attentive individual ready to make a real difference in someone's life? Do you thrive in structured environments and enjoy supporting people to explore new interests and build independence? If so, we'd love to hear from you!

Who Will You Be Supporting?

You'll be supporting a friendly gentleman in his 30s who has learning disabilities, autism, and well-managed epilepsy. Here's more about him:

- Loves Routine: Following a clear schedule helps him feel safe and secure.

- Active & Curious: He enjoys going on walks, having carvery meals out, feeding ducks in the park, and is working towards trying new activities like swimming, visiting the cinema, and even a safari park!

- Humour & Fun: He laughs a lot and has a great sense of humour, making your role all the more rewarding.

- Family: This gentleman's family is very involved in his care—his mum often calls, and his dad loves helping out with gardening and the car, so building strong, positive relationships with them will be essential.

An attentive, proactive and encouraging team player would be a wonderful match to his support team.

What Will You Be Doing?

Your role as a Support Worker will be varied, fulfilling, and focused on improving this gentleman's quality of life. Responsibilities include:

- Personal Care & Medication: Assist with all aspects of daily living, including administering medication and helping with personal care.

- Routine-Driven Support: Follow a clear and structured routine, providing stability while remaining alert and flexible to behavioural changes.

- Encouraging Independence: Help him try new activities like swimming or visiting the cinema, always encouraging him to explore new interests and enjoy life to the fullest.

- Professional & Alert: Be attentive to his needs, follow clear instructions, and respond calmly and professionally to any unpredictable behaviour.

- Communication & Teamwork: Speak clearly and confidently, work well with your team, and communicate effectively with the family. A willingness to whistleblow or raise concerns when necessary is crucial to ensure his well-being.

- Comfortable with Water: You're happy to support swimming activities and join him in the pool when required.

You will also need to provide emotional reassurance when experiencing behaviours of distress - full positive behaviour support training is provided.

Shift Patterns

- Day Shifts: 7am - 10pm (Long Days)

- Sleep-In Shift: 10pm - 7am (Paid to Sleep)

Rotas provided in advance to support a healthy work-life balance. This gentleman leads a routine-driven life and requires 2:1 support at all times

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

Join Our Team as an Experienced Male Support Worker in Bilston, Wolverhampton
Location: Bilston Wolverhampton, WV14 (Just a 5 min Drive from B&Q Wolverhampton)
Pay Rate: £12.71 per hour (£50 per Sleep In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driving Licence Essential & Previous/Transferable Experience

Are you ready for a rewarding role that makes a real difference? Join our close-knit team in Bilston, supporting six incredible gentlemen with learning disabilities, autism, mental health needs, and well-managed epilepsy. If you're reliable, calm under pressure, and have a keen eye for detail, this could be the perfect role for you!

Who Will You Be Supporting?

You'll be providing 1:1 support to six gentlemen aged 30s-60s, each living in their own flats. These individuals live full, active lives, but they require consistent support and structure to thrive. Here's more about them:

- Active & Independent: They enjoy getting out and about, whether it's walking, exercising in the garden, or going swimming every week.

- Passionate About Life: They love trips to the cinema, shopping, cleaning, and cooking with support. Each of them is working toward greater independence and learning new skills along the way.

- Travel Enthusiasts: They love going on 2-3 holidays a year, especially to log cabins with hot tubs, which help them relax.

- Social & Fun-Loving: They enjoy meeting new people, engaging in social activities, and having a laugh. With a love for '80s dance music and plenty of banter, they bring a lot of energy to their home.

- Routine-Driven: Maintaining clear routines and managing anxieties around safety is key to providing them with a sense of security.

- Family Driven: Family involvement is important to them too, with regular visits to mum every fortnight.

You will also need to provide emotional reassurance when experiencing behaviours of distress - full positive behaviour support training is provided.

What Will You Be Doing?

As a Support Worker, your role will involve creating a structured, safe, and engaging environment for these gentlemen. Your responsibilities include:

- Personal Care & Independence: Provide personal care as needed and help the individuals develop skills in cooking, cleaning, and other daily tasks.

- Community Engagement: Support them on outings and activities, providing 2:1 support in the community. Trips may include swimming, cinema visits, or even going on holiday!

- Behavioural Support: Follow detailed Positive Behaviour Support (PBS) plans and use your SCIP-r and behaviour support training to help manage behaviours of distress and anxiety.

- Proactive Problem-Solving: Recognize and address potential triggers before they escalate, offering calm, consistent support.

- Encouragement & Motivation: Help them build trust and confidence, promoting a proactive approach to their well-being and personal development.

Shift Patterns

- Day Shifts: 7am-9pm / 8:30am-9:30pm

- Sleep-In Shifts: 10:30pm-7:30am (Paid to Sleep)

- Weekend Rotations: Alternate weekends off

Rotas are provided in advance to support a healthy work life balence - You'll also have the chance to earn overtime by supporting other gentlemen in the house.

What Makes You a Great Fit?

We're looking for someone who can blend a calm, laid-back approach with a strong sense of professionalism and attention to detail. Here's what will make you a perfect match:

- Calm & Focused: You're patient, resilient, and maintain composure under pressure.

- Structured & Routine-Oriented: You can follow detailed support plans to the letter and pick up on early signs of potential behaviours of distress.

- Reliable & Punctual: You have a strong sense of responsibility and ensure the individuals you support feel secure in your care.

- Team Player & Proactive Thinker: You're able to work well with the team, listen to experienced colleagues, and act confidently and professionally in all situations.

- Driver: A manual driving licence is essential as you'll be supporting individuals with community trips using one of the six cars available at the house.

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

The Opportunity

You will take primary responsibility for managing Parliament's Enterprise Architecture repository (currently OrbusInfinity) working with teams across Parliament to ensure that the data in the repository is up to date and generating outputs to the support the wider work of the Enterprise Architecture team and the Digital Steering Groups.

• helping to align initiatives with overarching digital and parliamentary objectives, analysing the organisation's technology needs, and contributing to the development of standards, reference architectures, and roadmaps in collaboration with the Enterprise Architecture team and subject-matter experts.
• assisting with the development of solid architectural designs, working with teams to adhere to correct technical governance processes while helping to apply the appropriate organisational standards and methodologies.
• assisting with identifying and mitigating architecture challenges or risks ensuring successful outcomes that align with parliamentary priorities and meet parliamentary standards.
• supporting in defining technical procurement requirements that align with strategic goals and parliamentary standards.
• contributing to the maintenance of technical roadmaps, helping to identify opportunities and challenges, while ensuring compliance with parliamentary guidelines and stringent security protocols.

What You Need

• experience in a relevant technical role, demonstrating good awareness of a range of architectures, technologies, and programming languages.
• experience of collecting data, ensuring data quality and analysing and presenting data and information to a range of stakeholders.
• awareness of the use of reference architectures and the application of technology policies and/or technical standards, including experience of following clear technical governance processes.
• experience of building relationships with stakeholders with an ability to communicate technical concepts to both technical and non-technical audiences, whilst upholding the values of equality, diversity and inclusion.
• experience of solving problems with practical technical solutions, demonstrating an awareness of understanding and following organisational patterns and standards.
• ability to make evidence-based decisions, taking into account risk and complexity, demonstrating an understanding of the impact of organisational context.
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Enterprise Architecture team is part of the Office of the CTO. We are responsible for developing Parliament's technology strategy ensuring that Parliament has the technology it needs to do its work. We do this through mapping Parliament's digital landscape, working closely with teams across Parliament to understand how demand for digital will change over time, working with teams in the Digital Service to develop roadmaps and developing Parliament's reference architecture, standards and design patterns.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1,2 and 3. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: 7th November 2024

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Our mission is to support a thriving parliamentary democracy - this means being ready to carry out our essential functions to support colleagues deliver excellent services on the Parliamentary Estate and remotely. The balance of location varies according to the requirements of each job role, including some roles which can only be carried out from the Parliamentary Estate. The usual working arrangements for teams in the Digital Service are set out in team hybrid working plans and are by agreement with the managers and leaders of those teams. All teams are required to attend the estate for part of the time to meet business requirements and for team communication, learning and training. Please refer to the hybrid working plan contained in the candidate pack for more information

Proud member of the Disability Confident employer scheme