Total 6 Customer Service job vacancies in Joint Base Lewis-McChord, Washington

The selectee will serve as a Cartographic Technician (Geospatial) in the Office of Protective Operations, Special Operations Division. Typical work assignments include:

1. Collecting, maintaining and analyzing spatial and non-spatial data utilizing GIS software to develop maps and other visual products.
2. Participating in the planning and the development of briefings on geospatial plans as they relate to integrated tactical coverage for National Special Security Events.
3. Leveraging programs such as ArcGIS Desktop, ArcGIS Enterprise, ArcGIS portal, ERSI City Engine to collect, edit, manipulate and generate interim and final digital data and GIS products such as Grid Reference Guides.
4. Coordinating and liaising with other Secret Service divisions and federal, state and local agencies to obtain data/information and tactical coverage.
5. Providing technical guidance and direction to USSS personnel and partners regarding usage and application of GIS data.

Starting at $99,200 Per Year (GS 12)

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Starting at $163,964 Per Year (GS 15)

• You will provide executive level administrative support to the Section Head, Deputy Section Head, and other members of the section directorate management team.
• You will arrange conferences and meetings for the Section Head, Deputy Section Head, and other members of the section directorate management team, including notifying participants, preparing agenda, and handling other logistics-related matters.
• You will manage all files regarding the work that is performed within Naval Reactors and provide support to section directorate management staff as needed as ensure record management requirements for federal records are met.
• You will review all types of directives, policy statements, memoranda, sensitive communications, and correspondence to ensure they are submitted as complete and accurate documents.
• You will make all necessary arrangements for travel according to knowledge of the Section Head, Deputy Section, and team members within the section.
• You will coordinate travel plans with accurate estimates, ensuring no conflict with local, high priority commitments.
• You will maintain various classified record systems, including archiving and scanning, using manual and electronic tracking systems.
• You will verify and confirm appointments and reschedule appointments when necessary.
• You will prepare correspondence and other work products including reports and presentations for the Section Head in support of objectives for the organization.

Starting at $68,405 Per Year (BR 2)

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.

Starting at $147,649 Per Year (ES 00)

This palliative care specialist will also contribute to and support the growth and development of successful inpatient and outpatient palliative program which will focus on use of evidence-based practices and with collaboration of the interdisciplinary team to enhance symptom management, clarify goals of care, and implement strategic care plans to increase utilization and access to quality-of-life services for patients with a serious illness. They will work with the interdisciplinary team to complete palliative or hospice consultations including direct patient care for inpatients and have dedicated time for care and management of outpatient Veterans in the palliative program via face to face and telehealth appointments. They must be capable of working in interdisciplinary teams to provide comprehensive patient care across a wide variety of settings with outstanding clinical and interpersonal skills.

Duties include but not limited to:

• Provides direct patient care in the Mann-Grandstaff VAMC Community Living Center (CLC) as well as both administrative and clinical leadership in development of the inpatient and outpatient palliative program.
• Works closely with all healthcare professionals throughout MGVAMC.
• Participates in quality assurance programs and chart reviews.
• Complies with all quality performance measures and improvement programs.
• The physician will be subject to professional performance, including clinical and technical skills, as well as routine MGVAMC performance improvement monitoring activities (e.g. Ongoing Professional Evaluations (OPPE), Focused Professional Practice Evaluations (FPPE), etc..
• Participates in Medical Staff committees and task forces.
• Perform other duties assigned by the Chief of GREC.
• Exercises full professional responsibilities for their findings, interpretations, decisions, recommendations and reports in accordance with the clinical privileges this institution provided to them. This position is supervised by the MGVAMC CLC Medical Director.
• Participate in VA continuing educational activities.

Palliative fellowship completed
Palliative certified or eligible

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): Authorized to those that qualify

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, , the EDRP Coordinator for questions/assistance

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.


Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: Monday-Friday, 8am to 4:30pm

Starting at $260,000 Per Year (VM 00)

As the Chief Procurement Officer (CPO), you will oversee, manage, and develop policies and procedures involving the procurement of supplies, construction, and services required to manage the overall operational efficiency within the Secret Service. As the agency authority on procurement and contracting matters, you will be responsible for the acquisition of all goods and services for the protective, investigative, and administrative mission of the Secret Service.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer on the interpretation of contracting laws, principles, and regulations to generate new procurement concepts or make recommendations regarding procurement matters impacting the Secret Service.

The primary duties include, but are not limited to, the following:

• Acquires commercial items, classified/sensitive intelligence technology, protective countermeasures, major nationwide telecommunication network systems, complex and diversified information technology systems and services, major system acquisitions for highly sensitive investigation and protection equipment, and state-of-the-art electronic and security systems. Products and services procured are unique, time sensitive, high dollar value and critical to the mission of the Secret Service.
• Plans, directs, and oversees a worldwide centralized procurement program through several subordinate supervisors who directly supervise contract and procurement specialists, automation specialists, and administrative/support personnel in procuring equipment, supplies, and services for the Secret Service.
• Refines procurement policies used in the acquisition of goods and services to enhance operational efficiency; develops and implements new procedures and processes to streamline and improve operations.
• Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and the Office of Management and Budget (OMB).
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of procurement management. Provides information and guidance at meetings with senior officials of the Secret Service.

Starting at $147,649 Per Year (ES 00)