Total 130 Customer Service job vacancies in Hong Kong Island, Central

To work in a General Practice (GP) Clinic located in the Jurong East area.

Pleasant working environment with a team of dedicated staff.

Working hours:

• Mondays - Fridays 8.30 am to 5 pm (lunch 1-2 pm)
• Saturdays 8.30 am to 1 pm

Duties include:

• Registration of patients
• Data entry, charging and submission of claims
• General clinic duties
• Simple Typing of reports

A minimum of 1 year experience in a clinic setting will be preferred.

IT literacy will be beneficial.

Must have a pleasant disposition/personality with the ability to work in a team and get along with other members.

Punctuality, tidiness and efficiency are desirable traits

Job Summary:

Popular Halal Thai Steamboat family restaurant near Jurong East MRT Station is looking for Service Crews to help up with daily operations.

Jobs Benefits:

• Incentives for Good Sales
• Annual leave / Medical leave entitlement

Job Descriptions:

• Able to work on weekends
• Able to interact with customers, colleagues and restaurant owner
• Ensure good overall cleanliness of the restaurant
• Operate POS/ Cashiering system
• Join the Halal Team to enforce right practice in the restaurant
• Able to speak English/Malay
• Serving food and drinks to customers
• 6 days work
• 7-10 hours a day

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

About Us:

Metalcool Pte Ltd is a dynamic company specializing in cutting-edge solutions for industrial applications. With a strong commitment to quality, innovation, and inclusivity, we provide a supportive environment where each team member is empowered to succeed and grow. We are looking for a detail-oriented, proactive Business Support Coordinator to join our team and support our operations in a role that values accuracy, independence, and efficiency.

Job Scope:

Daily document processing - Generate delivery orders and invoices accurately, ensuring timely documentation.

Accounts receivable - Generate monthly statement of accounts and routine accounts receivable duties.

Logistics coordination - consolidate and arrange daily deliveries with third-party logistics vendors, maintaining consistency and reliability of our delivery schedules.

Order processing - Process daily orders with precision, following established procedures.

Vistor and call management - Act as the first point of contact for walk-in visitors and incoming phone calls, providing professional assistance and direction.

Document and inventory management - Maintain document filing system in line with company standards, and monitor office supplies to ensure stock availability.

Requirements:

• Proficiency in English (written and verbal) for effective communication.
• Basic knowledge of accounting or bookkeeping is required to support accounts receivable duties.
• Familiarity with Microsoft Office is essential (in particular Outlook, Teams, Word and Excel).
• Previous experience with ERP systems is beneficial.
• Strong time-management and multi-tasking skills to manage daily tasks efficiently.
• Able to work independently, following established processes with minimal supervision.

Work Environment:

The role is based in a professional office within our industrial facility, providing a comfortable workspace that is separate from our production area.

NLCS (Singapore) believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities.

Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the employee, nor NLCS (Singapore), to only the work identified. It is the expectation of the school that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

Our School is committed to safeguarding and promoting the welfare of children and young people. The School expects all teaching staff, non-teaching staff and volunteers to share and uphold this commitment.

Knowledge and Understanding

• Possess the specialist learning support knowledge for the role to develop resources and strategies to enable student learning
• Have standard English and Maths competencies
• Understand SEN definitions and strategies

Student Support

• Collaborate as part of the Learning Support team in the implementation of strategies for students on the Individual Needs register
• Contribute to the production and review of Individual Needs Plans for students
• Assist identified students in bridging knowledge gaps
• In-class support with individuals/groups of children
• Work with small groups of children out of class to provide intervention support, for example in: english, maths, planning and fine motor skills
• Plan group work sessions in conjunction with the Head of Individual Needs
• Investigate and source resources that will support learning support planning
• Participate in departmental meetings and professional development that impacts on student’s learning
• Track the progress of individuals and groups of students and the effectiveness of intervention using intervention monitoring sheets
• Contribute to the departmental development plan
• Contribute to the termly Governor’s review

Communication

• Communicate with colleagues, and parents as appropriate, maintaining confidentiality and working with sensitivity
• Attending and contributing to meetings of a professional nature
• Regular meetings with Head of Individual Needs to monitor and evaluate provision, intervention and practice
• Contribute to providing feedback to students

General

• Maintain the department stationary stocks in all teaching areas and Learning Support Office
• Assist in the management of data, maintaining department registers
• Maintenance of the departments’ photocopying and laminating requirements, together with filing and notice board updates
• Contribute to the development and training of relevant support staff
• Complete the appraisal Target and Review Tracker in line with school policy
• Work in other departments of the school as circumstances require

Personal Attributes

• Experience working in a Learning Support role
• Enthusiastic, mature individuals with a positive attitude to supporting students, teachers and the wider NLCS (Singapore) community
• Pleasant disposition with excellent interpersonal skills, organisational and communication skills
• Able to work independently as well as a good team player with good initiative
• Have a disciplined approach to timekeeping and attendance
• Maintain a standard of personal presentation in keeping with the role

Pastoral Care

• Always consider students’ welfare and best interests, striving to promote both at all times.
• Develop strong relationships with students, providing guidance and support in academic, pastoral and enrichment matters.
• Liaise with and support colleagues in all matters pertaining to pastoral well-being, responsibility and strategy.
• Follow the school’s policies and procedures with regard to pastoral provision.
• Support students on the Learning Support register in class during special days, events, sports days, concerts, performances and during off site visits, as appropriate

Safeguarding

• Abide by the school safeguarding policy and keep abreast of any changes

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Responsibilities

• Provide 24 X 7 technical assistance via phone,
• Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
• Coordinate with other departments and handle internal escalations
• Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
• Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
• Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
• Coordinate with other departments for basic troubleshooting support
• Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
• Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously

Job Requirements:

• Degree/Diploma or equivalent with NOC experience
• Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal

Job description

• Proactively engaging with customers on service sales and technical inquiries to support the sales team in meeting sales growth objectives and nurturing positive client relationships.
• Provides technical support during site installation, troubleshooting and testing & commissioning.
• Deliver in-house (phone/email) and on-site service support, as well as conduct demonstrations for potential customers.
• Provides technical support throughout site installation, troubleshooting, testing, and commissioning, including diagnosing issues, providing quotations, and processing purchase orders.
• Source and fabricate troubleshooting tools, as well as manage the ordering process to ensure spare parts availability and reordering when necessary.
• Prepare documentation for repair cases as required and assist with payment issues related to repair orders.
• Enhance service revenue and expedite repair process turnaround time (TAT), while also managing warranty claims for both local and overseas customers.
• Keep the repair/workshop area tidy and orderly, ensuring that demo equipment remains in operational condition.
• Perform any other duties as assigned from time to time.

Requirements :

• Minimum a Higher NITEC qualifications.
• Preferably with at least 3 years of commercial experience in the Electrical/ Electronic industry. Fresh graduates are welcome too.
• Good understanding of Standard Electrical Schematic Diagrams, and able to perform System, Hardware Testing & Troubleshooting.
• Knowledge and practical use of standard vacuum technology practices is an advantage.
• Service-minded with passion and patience for handling customers.