Total 15 Customer Service job vacancies in Hillingdon, UB8 3NN

Building Support Assistant

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? We're seeking a Building Support Assistant to join our client on a temporary basis. You will need to be available to start this role asap and be happy to work on a rota pattern between the hours of 7:30am-10:30pm.

Type: Temporary for a few months, Full-time, Mon-Fri

Hours: Rota Pattern

Week 1 Mon-Fri 07:30am- 3:30pm

Week 2 Mon-Fri 2:30pm - 10:30pm

Salary: 11.96 per hour

Location: Cardiff

About the Role:

As a Building Support Assistant, you'll play a crucial role in supporting the Building Support Manager and Team Leader. You'll be responsible for a defined zone of buildings, ensuring operational requirements are met and delivering a seamless, highly customer-centric front-of-house service for all internal and external customers.

Key Responsibilities:

* Handle both simple and complex enquiries professionally, following established procedures
* Provide a high level of customer service at all times
* Establish strong working relationships with key contacts to maintain and improve service levels
* Support team objectives and contribute to the training of new team members
* Demonstrate flexibility in working patterns and hours to meet changeable business demands, including out-of-hours events

If this sounds like something you are interested in, please apply today!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

We are seeking a Healthcare Assistant to join our Secondary Care Services based in Hillingdon and Hounslow dermatology clinics. This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. You must hold a Phlebotomy qualification and be experienced in collecting and processing venous blood samples. We offer full training for the right candidate, all we ask is that you are reliable, professional, able to work independently, can commit to the working locations and hours and have excellent computer skills. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own phlebotomy and medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. If you would like to be a part of a team that really makes a difference, We would love to hear from you. You will be working within our Dermatology Services based in our Hillingdon and Hounslow Clinics. Phlebotomy experience is essential This is a Full-Time role working 40 hours per week, over 5 days, this can include some weekends. Locations, you will never be assigned more than one location a day. Heart of Hounslow, 92 Bath Road, TW3 3EL Wood Lane Medical Centre, 2A Wood Lane, HA4 6ER Wallasey Medical Centre, 1 Wallasey Crescent, UB10 8SA Mount Wood Surgery, Rickmansworth Road, HA6 2RG Kincora Surgery, 134 Coldharbour Lane, UB3 3HG Role Requirements Experienced phlebotomist. Ordering supplies and equipment. Explaining to patients what will take place during their appointment. Undertaking tasks and duties delegated by the clinical and management teams. Providing care for the patient whilst maintaining a safe and clean environment. Ensuring patient comfort, dignity and privacy are always maintained and are specific to the patients’ needs. To support a high-quality clerical and clinical support service, entering patient data into computer systems, always ensuring attention to detail. Being professional, timely and reliable. Ensuring confidentiality is always adhered to. Proficient use of Computer Software Systems, Microsoft Office ( Word, Excel) What we can offer to you Excellent work / Life balance Supportive environment 25 days holiday plus bank holidays An extra day off to celebrate your birthday! NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience #ind1

The post holder will be responsible for the day-to-day administrative support for the Interventional Radiology team. Providing essential support for patients and interventional radiology consultants ensuring a high quality, efficient and responsive service is provided. To work in conjunction with the Interventional radiology consultants and Assistant General Manager to ensure the highest quality of service is provide at all times in line with local and national objectives. The role of the Interventional Radiology admin coordinator is to ensure the efficient administration of all interventional radiology bookings, referrals and clinics. The post holder will book all referrals appropriately and accordingly to policy and protocol requirements. The role is central alongside medical, nursing and radiology staff including the radiology management team to provide well-coordinated administrative support to the Interventional Radiology Service. The post holder will work in an organised methodical way with attention to detail as a main point of contact for booking and administrative enquiries. This involves interaction with other specialities.

We are seeking to appoint a full time Communication Support Worker to provide support for deaf and hard of hearing students. You will ensure that deaf and hard of hearing students are supported in class and are able to gain maximum access to the curriculum. You will promote awareness of the support services within the college and encourage awareness of the needs of deaf and hard of hearing learners with both staff and students.
You should be qualified to a minimum of British Sign Language Level 3, possess good signing skills and have experience of working with deaf and/or hard of hearing people, ideally in an educational environment. Good team working skills and a flexible approach to meeting the needs of all students are also required.

Please refer to the attached Job Description for the main responsibilities of a Community Maternity Support Worker

We are seeking to appoint a Senior Learning Support Assistant who will assist the Head of Learning Support in the supervision and allocation of Learning Support Assistants (LSAs) across the College, ensuring students have identified support. You would produce and update timetables for all LSAs, co-ordinate the redirection of learning support staff and will assist in the induction of new LSAs. You will also provide one-to-one/small group support within class on a cross-College basis for students with specific learning difficulties and disabilities.
You will need to possess experience gained in a Learning Support Assistant role. You will also possess strong administrative and organisational skills, be able to liaise effectively with staff across the College and be able to work effectively as part of a team.

We are looking for Band 3Health Care Support Workers to work in our PICU service. Colne Ward /PICU is a 8 bedded male ward based at the Riverside Centre, in Hillingdon. There's good link to transportation. If you are interested we would love to receive your application!

Do you have a passion for healthcare? Are you caring, compassionate and looking for a new challenge?

Whether you are experienced in providing excellent patient care or just starting out, we’ll have a role for you.

Health Care Support Workers work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. You will be part of a multi-disciplinary team supporting registered healthcare professionals in providing patient clinical care, including monitoring, observing, and ensuring personal hygiene standards are maintained or participating to provide a range of therapeutic activities for our patients.

We are dedicated to the ongoing development of our staff; we offer a wide range of opportunities for personal and professional growth including excellent progression through various career pathways.
Here atCentral and North West London NHS Trust,we provide an extensive range of specialist health services, including Physical Health, Mental Health, Learning Disabilities, Eating Disorders, Addictions, Sexual Health and Health and Justice across London, Milton Keynes and beyond. Our services are mainly provided in the community, hospitals, schools and prisons.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether in a hospital setting, in a community clinic or the patient’s home. Patients are at the heart of everything we do.

What we offer
• 27 days’ leave (rising to 29 after five and to 33 after ten years’ of service)
• Enhanced pay when you work unsocial hours
• Excellent progression through various career pathway opportunities
• Regular ongoing supervision and appraisals with optional coaching are available
• Support towards the Continuous Professional Certificate
• Support to complete the Care Certificate
• Generous NHS pension
• Great maternity, paternity and adoption support
• Childcare vouchers
• Wide range of staff networks and initiatives that you can be part of
• Access to meaningful discounts and benefits such as cycle and travel card loans, salary deduction schemes enabling you to buy a car and hundreds of household items whilst spreading the cost over 12 months.
• Health and wellbeing support





Work with people who use our Services, their families, friends and carers and contribute to how people experience ourservices. Band 3 Health Care Assistants / Support Workers are expected to be holistic in their approach to care, kind, responsive, professional and contribute to the quality of the services we provide by:
• Keeping the people who use our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
• contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence-based policies and procedures when implementing care plans
• ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to implementing and evaluating care plans.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.




This advert closes on Thursday 24 Oct 2024

Proud member of the Disability Confident employer scheme

Critical Care Services lead by Clinical Lead, Simon Webster. The Critical Care service comprises of 18 other Consultants: Our Critical Care services are delivered across two unit, one on the Gloucestershire Royal Hospital site and one on the Cheltenham General site. The two units admit approximately 1,500 patients a year. We support elective surgical services including Upper GI resection work, head and neck cancer services, three counties Gynae-Oncology services, a busy vascular unit. We have a busy medical admissions workload supporting all specialities including interventional cardiology, haematology, oncology, respiratory and renal medicine. We have the greatest number of paediatric admissions outside of PICU in the South West with between 40 and 50 admissions per year. We pride ourselves on our MDT approach to patient care and the flat hierarchy within our units. We have the support of an excellent outreach team across both our sites and we work closely together to ensure the best patient care. Gloucestershire Critical Care department is a dynamic, hard-working unit that delivers excellent outcomes for our patients and is a fantastic place to work, learn and contribute. Clinical responsibilities Provide care to Critical Care patients Reviewing Critical Care referrals from throughout the hospital Support the provision of an on-call rota in a 1:8 frequency Support the MDT on Critical Care Participate in shared decision making for ongoing management of Critical Care patients Take part in audit Assist in recruitment to ongoing research projects Education and training While these posts are not educationally approved nor recognised by the Royal College for training purposes, they are educationally sound and well supported. The department offers weekly formal teaching sessions on Friday afternoons to which all staff are encouraged to attend. Continuing professional development The department encourages post holders to take part in audit, Quality Improvement (QI) activity on the units. In addition, the department is active in recruiting to several ongoing research projects and opportunities to take part including taking on the role of associate Principal Investigator are encouraged. Clinical Governance The department of Critical Care has robust Clinical governance processes with a monthly CG meeting and two monthly mortality and morbidity review.

We are looking for a dynamic and enthusiastic individual who is passionate about working within the area of Acute respiratory care . ARCU/EMCU is a 26 bedded unit , looking for HCA whomust demonstrate a high level of communication skills within a multidisciplinary environment and want to continue to develop within the specialist area of respiratory care unit.

The successful candidate will:

- Gain experience in caring for complex patients with a variety of Respiratory conditions

- Have excellent opportunities to develop skills in physical and cognitive rehabilitation, within an efficient and clinically effective Respiratory care

-Have the opportunity to be involved in ongoing development of the service and participate in our in-house training programme.

We are looking for candidate who:

· Are hardworking, adaptable, possess high-level communications skills, initiative and self-motivation.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.


This advert closes on Thursday 24 Oct 2024

Autism Support Worker

A school in Hillingdon are looking for support assistants to join them as soon as possible to work with pupils on the autistic spectrum. The school is state of the art with friendly staff and there are opportunities to join the team permanently. In this role you must be confident managing behaviour and able to establish firm boundaries.

For this role you must:
- Be proactive and passionate about working with children.
- Have a Enhanced DBS on the update service or be able to apply for one through Protocol Education.
- Have 2 contactable references from working/volunteering with children or vulnerable adults within the last two years
- Be available at 5 days a week and ready to work immediately.

Reeson Education:

REESON Education is London's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.

We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.

At REESON Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across London. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.

Please note that all daily/hourly rates quoted are inclusive of holiday pay at 12.07%

Clinical leadership Lead on the service design and implementation of the educational mental health support teams in schools across the agreed locality bases Be a source of child mental health knowledge and expertise and be able to provide direct support and guidance to the Senior Early Intervention Clinician and Educational Mental Health Practitioners in their day to day management of young people that may present with psychological and mental health problems To maintain a high clinical profile, being highly visible, accessible and approachable to staff, children and young people, stakeholders and the public to ensure that open and honest communication channels are created and sustained To ensure the provision of highly specialised and consistent clinical care packages; including minimisation of risk of harm across the service, maintaining an overview of the standards of care being delivered and instigating remedial action if necessary and in accordance with current legislation and Trust policy and procedure Take a strategic lead in developing the team taking a whole school perspective and planning ahead in order to future-proof capacity and effectiveness To monitor all clinical incidents within defined area, observing for trends and need for service or staff development and working with senior leads to inform strategy and service development improvements Effectively manage the performance of staff ensuring that policies and procedures are followed and best practice is maintaine To work with relevant senior leads in assessing the clinical skills required to deliver a safe and high quality service, identifying gaps and supporting developing programmes to address these issue To act as a coach; mentor and resource to staff. To guide and support developmental projects and advise on further resources as appropriate To ensure the delivery of the service within a safeguarding children framework To actively involve young people and their families in the delivery of care To be a champion of multidisciplinary and multi-agency working, ensuring strong working relationships with partner agencies Service Delivery and Development To lead in the development and review of the MHST Schools provision and related policies and protocols as the clinical lead and the manager of the service Identify and escalate any risk within service development and escalate within the CYPS governance process Manage the complex programme of work including all people and financial resources within the remit of the programme Work within a collaborative style both with senior managers within the Trust, and relevant partners To work in partnership with the key stakeholders, and undertake a defined role, in the development of improved pathways of care for young people, supporting choice and flexibility and identifying gaps in service provision To actively participate, and lead in the recruitment and selection of clinical and non-clinical staff ensuring appropriate skill mix for the service To negotiate and agree priorities, deliverables and timescales for the development of the project and ensure that work is delivered on time and to agreed standard To present information on all aspects of the service implementation and delivery activities in a clear and understandable way tailored to suit the needs of the audience. This could be in written, verbal and presentation formats as require To oversee the tracking of progress against plans and milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with relevant stakeholder Be responsible for ensuring that patient contact data is diligently collected and recorded so that the effectiveness of the pilot can be comprehensively evaluated and that specific performance data meets reporting requirement

As a successful candidate, you can look forward to working within a friendly and supportive environment where training and education are awarded high priority. As a new member of the team you will be offered 2 weeks initial supernumerary status, an orientation day, a HCA competency program and clinical mentorship with both trained and non-trained team members.

To provide a quality governance administrative resource to clinical teams, managers and local care quality management groups. To administratively support local and Trust-wide clinical audit projects and the managementof incidents as appropriate. To work proactively and closely with a wide range of healthcare professionals in thedevelopment of clinical audit projects, and support:o The design of practical audit methodologies to elicit valid and reliable results.o The undertaking of literature searches for audit projects.o Ensuring appropriate clinical audit tools are designed to measure standards of care(using methods such as interviews, questionnaires, focus groups etc.)o To design and develop databases and spreadsheets for the analysis of audit data.o To complete data entry and undertake the analysis of audit data, applying basicstatistical techniques and tests.o To ensure follow-up audits are scheduled where necessary to assess change. Please see attached Job description for detailed information.

In line with the Trust Vision to provide the Best Care for Everyone Professional values To deliver therapeutic interventions, acting as a specialist clinician in palliative care using the principles of Occupational Therapy in an integrated and client-centred way supported by the Therapy Competency Framework. To assume responsibility for personal development and supporting the development and supervision of others by CPD (continuing professional development), linked to appraisal. To support evaluation and service development in the clinical area in line with national and local drivers Communication and interpersonal skills To communicate effectively with patients and carers potentially complex, sensitive or distressing information; in order to provide patient centred care, to encourage self-management, maximise rehabilitation potential and to ensure understanding of the condition. Patients may have communication, perceptual or cognitive/understanding difficulties. To communicate effectively and work collaboratively with medical, nursing, other allied health professions and other colleagues to ensure delivery of a co-ordinated multidisciplinary service. Leadership, management and team working To support leadership and work within the Therapy team in Palliative care, providing an effective and evidence-based service through assessing, planning and implementing treatment programmes.

- To provide an efficient and friendly service to all patients and visitors attending outpatient departments - To record patient attendance accurately and timely, in accordance with departmental policy - To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy - Where appropriate, make follow up appointment and any associated administration, without direct supervision - Support nursing team with organisation of return transport for patients attending appointments where appropriate. - Ensure the professional image of the department and Trust is maintained at all times - Flexible approach to working hours and site, to meet the demands of the service