Total 267 Customer Service job vacancies in Guildford, GU2 7AU

Lead Support Worker

Guildford

Permanent, full time 37.5 hpw

Pay £12.65 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.


• Customer group - homelessness


• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


• Carrying out risk assessments, support planning, goal setting and regular reviews.


• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.


• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


• Experience of coordinating and assessing customer referrals.


• The ability to work on your own initiative, remain calm under pressure and have a resilient approach


• To get from A to B, you can use public transport or your own vehicle. You’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join Lynsey and our Guildford team, we’re super passionate about what we do! We’re really proud of being a brand new team with a positive attitude! We’re a supportive bunch and like to bring fun into our work.

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)


• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.


• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Support Coordinator

Guildford

Permanent, Full Time (37.5 hpw)

Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Customer group - homeless
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• To get from A to B, you can walk, use public transport or drive. You’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join Lynsey and our Guildford team, we’re super passionate about what we do! We’re really proud of being a brand new team with a positive attitude! We’re a supportive bunch and like to bring fun into our work.

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• You will work on a rota, Monday to Sunday between the hours of 7am and 7pm
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Join Newcross as a Residential Support Worker in Swindon!

Are you passionate about changing the lives of children and young people? Do you want to be part of a team that provides high-quality support and care to help them thrive? Look no further!

Newcross is seeking dedicated and compassionate individuals to join our team as Children’s Residential Support Workers in Swindon. In this rewarding role, you will have the opportunity to make a positive impact on the lives of children and young people, providing them with a comfortable and safe environment where they can flourish.

This Children’s Residential Support Worker position pays between £13.00 and £15.60 per hour, depending on shift pattern. We have flexible work available from long-term bookings to single shifts.

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people
• Must have previous experience working within an Ofsted-registered premises
• The right to work in the UK and be able to work up to full time hours
• Highly desirable: Level 3 qualification in children’s services
• Availability to work full-time hours, although part-time hours are available in some areas
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team
• A full, clean UK drivers licence

About Newcross Healthcare

At Newcross Healthcare, we celebrate people – the right specialist staff, giving the right standard of care in the right places at the right time – so that you can make a difference to the lives and wellbeing of those who need your care. We provide better support and technology to make your life easier and work more efficient, supporting you to do what you do best. Newcross offers work that fits around your personal commitments and location, combined with cutting-edge learning and development.

If you’re ready to join a supportive and caring team, supporting children in a residential setting, apply now!

Apply today!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Teacher

Location: Castle Garden School, Guildford

Salary: Up to £35,000 per annum

Hours: 37.5 hours per week; Monday to Friday, 08:00 - 16:00

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

As part of our continued growth, we are looking for Teachers to join our amazing Castle Garden School team located in Guildford, Surrey.

About the role

We require qualified Teachers who have the ability to make a significant contribution to our school.

You will take a creative approach to teaching pupils according to their educational needs, ensuring delivery of the school curriculum in a way that maximises pupils’ achievement and ability to develop. The pupils may display some challenging behaviour due to their different needs, so staff are required to have experience.

Within this role, you will teach pupils in a fun and engaging way. You will also work with the support staff within the classroom to ensure that each pupil is getting the support they require, but also to ensure the smooth running of sessions and allow each pupil to have a positive learning environment. You will provide feedback to SLT, parents and carers.

Essential:

Experience of work within an education setting
Experience of planning, delivering and teaching lessons
Willingness to work towards further qualifications as required
Undertake relevant group induction training on commencement
QTS or QTLS
Do you have:

Driving licence/access to car
QTS or QTLS
About the school

Castle Garden School is a brand-new independent specialist school for pupils with autism between 5 - 11 years of age.

Castle Garden School strives to provide effective, specialist education and support to autistic pupils and their families, which will allow pupils to achieve their full potential in education and life. Located in the town centre of Guildford, the school provides primary education and offers a unique mix of education and support to pupils within a wide spectrum of needs and abilities. Personalised teaching and learning in an autism specific environment allows pupils’ individual needs to be addressed completely and their capabilities fully realised.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!

Become a Teaching Assistant at Castle Garden School part of Options Autism and start working towards yours.

Salary: £21,729.12 per annum (£12.18 per hour)
Contract: Permanent, Term Time Only
Hours: 40 hours per week; Monday to Friday 8.00am - 4.00pm
Castle Garden School is a brand new school, part of Options Autism. Castle Garden School is a school for 5 - 11 year old pupils with autism, learning disabilities and/or complex needs. Our school is set in a great location close to the M3 and within commutable distance of all network links.

Our aim is to help pupils excel by providing a structured, nurturing approach, with pupils accessing a broad, balanced, engaging and extraordinarily rich curriculum.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

The opportunity

Enjoy a rewarding education career and have a real impact on pupils’ lives. Join an amazing team creating supportive, nurturing environments where our pupils achieve far more than they ever expected.

As a Teaching Assistant, you will connect directly with the brilliant pupils we care for, helping to make sure they get the very best from their education. Each individual has a diagnosis of Autism and may have additional needs. They have so much potential, and they will rely on you to guide their learning journeys bespoke to them.

You will help prepare learning materials and run classroom activities, with plenty of hands-on experience and some supervision too. You will take responsibility for their emotional and physical needs, supporting them to develop as individuals and engage with the world.

You will face challenges and overcome them as you flourish and thrive, sharing your skills and learning from others as your career takes you as high as you always dreamed you could go.

Every day will be different, but you will have all the support you need, with lots of skills and experience to draw on along with valuable advice and guidance too.

Who we are looking for

You will be adaptable and ready to work in a variety of classroom roles, both indoors and outside according to individual need. Taking a responsive and caring approach, you may be running classroom activities, leading outdoor experiences, or supervising pupils as they explore further afield.

Our schools are built on great teamwork and mutual support. If you enjoy working as part of a dedicated team, sharing knowledge, experience and learning, simply fill in our safeguarding-compliant application form and a member of our team will be in touch.

Why join Options Autism?​

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#Education #Childcare #OutdoorActivities #School #Tutor #learning #TeachingAssistant

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

Hospice and in-patient palliative care unit duties will primarily be concerned with the day-to-day management of patients in the care of the service. The Specialty Registrar will be expected to attend multi-disciplinary meetings and assist in the supervision of Core Specialty Trainees and GP Registrars within the medical team. Patients receiving specialist palliative care in the community, in the Therapies and Rehabilitation Centre, and hospital outpatients will also be seen by Specialty Registrars under the appropriate supervision of the consultant. Outside working hours, at their base clinical unit, StRs on the South Yorkshire Programme for Higher Specialist Training Scheme will take part in an on-call rota. For further details please see the Job Description.

Join A Friendly Team and Train to become a Teacher at an Outstanding School!

Are you eager to make a difference in the lives of autistic children?

This Ofsted 'Outstanding' day school for children aged 4-19 is seeking enthusiastic and motivated Teaching Assistants, Learning Support Assistants, and Nursery Workers to become part of their vibrant teaching support team.

What's On Offer:

• Comprehensive Training and Qualifications: Access funded opportunities in SEN education, gaining valuable experience with children of various ages and abilities.
• Innovative Teaching Strategies: Use behaviour-driven teaching methods to promote positive outcomes and development for our pupils.
• Small Class Sizes: Engage in individual and group sessions to design, plan, and deliver lessons that encourage learning and social-emotional growth.

Compensation and Benefits:

• Competitive Salary: Starting at £23,000 per annum with regular salary progression based on training completion.
• Joining Bonus: Receive a £1,000 bonus upon starting.
• Working Hours: Full-time: 36.75 hours per week (Mon, Wed, Thurs 08:45am - 04:45pm, Tues 08:45am - 05:30pm, Fri 08:45am - 04:30pm). Part-time options available (must include Tuesday).
• Generous Holiday: 56 days school holiday plus Bank Holidays (effective from 01/09/2024).

Your Role:

• Teaching and Support: Implement individualised curriculum's, plan and deliver lessons focusing on communication and life skills.
• Behavioural Support: Use theory-based interventions to improve the quality of life for our pupils.
• Personal Care: Encourage and assist pupils in maintaining hygiene standards.
• Progress Monitoring: Ensure teaching methods are effective and tailored to each child's needs.
• Additional Duties: Assist with break time supervision and support activities like playground and snack time.

Why Choose This School?

• Career Growth: Opportunities to advance to senior roles such as Lead Teacher and Class Supervisor.
• Skill Development: Additional roles like Mental Health First Aider, School Council Representative, and Pupil Behaviour Support.
• Multidisciplinary Team: Collaborate with behaviour analysts, teachers, speech & language therapists, and occupational therapists.
• Well-being Facilities: Emphasis on staff well-being and support.
• Pension Scheme: Secure your future with their pension plan.
• Term-Time Working: Enjoy term-time only working arrangements.
• Funded Training Pathways: Explore a variety of Education & Childcare courses and qualifications, including specialised behaviour analysis certifications.

Training and Qualifications:

• Education & Childcare Courses: RQF CACHE Level 2, 3 & 4 in Early Years, Learning Difficulties, and Teaching & Learning.
• Behaviour Analysis Qualifications: Teaching Ranks, Registered Behaviour Technician (RBT), Board Certified Behaviour Analyst (BCBA), UK Society for Behavior Analysis (UKBA(cert)).
• Advanced Degrees: Pursue a Master's in High Incidence & Disabilities worth up to £13,000.
• Regular Training: Ongoing training in Safeguarding, Emergency Medication, Behaviour Management, Personal Care, Autism, and more.

What They're Looking For:

• Experience: Professional, personal, or voluntary experience working with children and disabilities.
• Qualifications: Minimum Grade C/4 GCSE in English Language & Maths or equivalent.
• Skills: Comfortable working with children who exhibit challenging behaviour and providing personal/intimate care when needed.
• Composure: Ability to remain calm in high-pressure situations.

Join this school and embark on a rewarding career in SEN education! Your enthusiasm and dedication can significantly impact the lives of these pupils. Apply today or call Paul Hirchfield for more information on 01293 527416.

Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Sales Support Administrator **

• £25k
• Guildford, Surrey
• This is a full time permanent office based role
• Free onsite parking

Our client is based in Guildford, Surrey is seeking a Sales Support Administrators to join a busy and expanding Customer Services/Sales Support team.

As a Sales Support Administrator you will provide essential support to a busy Customer Services/Sales team.

Duties include:

• Range of order processing activities
• Liaising with customers
• Dealing with a range of queries and administrative duties

Experience/Skills required:

• Experience of working in an administration support role within a customer services/sales support environment/hospitality background
• Previous industry experience and any WSET or equivalent qualifications held would be viewed as a real advantage
• Excellent telephone manner
• Good team player
• Work under pressure with the ability to manage a challenging workload

For further details please contact the Guildford, Tate office.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Receptionist

Nuffield Health Guildford Hospital | Radiology | Permanent | Full time

£23,880.00 per annum

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

This role will require you to take ownership of all enquiries received into the department from the various stake holder groups including patients, consultants and medical secretaries.

As the first point of contact, you will provide a high quality sales enquiry handling service, supplying potential customers with information about the services offered at Nuffield Health Guildford Hospital and effectively manage the customer relationship between hospital and enquirer. You will also be responsible to make new appointment bookings over the phone, via email and face to face.

As a Receptionist at our Guildford Hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department

• Use your empathy and customer service skills to build positive relationships

• Answer the phone, deal with enquiries and book appointments

• Welcome patients in person, directing them to the appropriate changing or waiting rooms

• Work closely with colleagues to ensure the department runs smoothly

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Job Title: Support Worker
Contract Type: Permanent
Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: Full Time – 37.5 Hours
Working Pattern: 7-day rota including early middle and late shifts plus some weekends and bank holidays
Location: Vaughan House, Guildford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

What skills and experience we're looking for

We are seeking an experienced and passionate Lead Learning Support Assistant to join our team. The successful candidate will play a crucial role in supporting our students' academic and personal growth, working closely with teachers and other staff to deliver tailored support plans.

Key Responsibilities:

• Lead and support a team of Learning Support Assistants.
• Work closely with teachers to plan and deliver individualised learning programs.
• Provide direct support to students, both in and out of the classroom.
• Monitor and track student progress, adapting strategies as needed.
• Foster a safe and positive learning environment.
• Collaborate with parents, caregivers, and external agencies to support student development.
• Participate in professional development opportunities to stay current with best practices in SEMH education.

Requirements:

• Proven experience working with children with SEMH needs.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A patient, compassionate, and resilient approach.
• Relevant qualifications in education or child development (Level 3 or higher preferred).
• A commitment to the safeguarding and welfare of all students.

What the school offers its staff

Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.