Total 129 Customer Service job vacancies in GU1

Location: Guildford, Surrey

Contract: Full Time, permanent

Starting Salary: Base salary of £26,327.76 with the potential to earn up to £28,007.76 with sleep in shifts

Salary after probation: Base salary of £27,487.20 with the potential to earn up to £29,167.20 with sleep in shifts

Specific Hours: Approx 40 hours per week - shift pattern

Apple Orchard have five homes in Surrey and West Sussex. Each home is set in a rural location and offers a comfortable homely environment for young males aged 13-18 years. We currently have openings for experienced Residential Childcare Support Workers, and would also love to hear from those who are passionate about making a positive and lasting difference to young people, and who are willing to undertake the relevant training and qualifications needed.

We aim to help young people to develop insight into their experiences in order that they can move on from their often damaged traumatic past. We support them as they take steps to make sense of their lives by providing clear and safe boundaries and achievable goals. This includes positive reinforcement strategies such as reward charts and free time.

Central to our work is the need to provide a high level of nurturing which ensures all the basic needs of the young person are met to the highest standard. This includes providing a home that has a warm and friendly atmosphere where great emphasis is placed on building supportive relationships and positive attachments.

Duties and responsibilities:

• To ensure that a caring and motivating environment is provided for the young people that takes into account individual developmental needs and enables young people to reach their full potential
• To plan and prepare activities that meet the young people's needs and stimulates their learning and integration within the home.
• Keep well-informed of legislation, guidelines, policies to ensure the Children's Act, Children's homes regulations and the national minimum standards are met at all times. To be aware of all Ofsted guidance and information in regard to the home.
• To observe and assess young people's progress and keep accurate records of their achievements, behaviour and important events in their lives. To produce and keep up to date a life book for any young person for whom you have key working responsibilities.
• To work with local authorities/ placing authorities to ensure the care the young people receive is outstanding
• To establish and maintain positive working relationships with parents/carers in a way that supports young people's learning and development and values parental involvement where appropriate.
• To be flexible within working practices of the home e.g. To help, where needed, including undertaking domestic tasks within the home, which will include preparation of meals, cleaning, shopping etc.
• Work alongside the Manager and staff team to ensure that the philosophy behind the home is fulfilled.
• To keep clear and legible records regarding the young people. To ensure that entries in records are legible, clearly expressed, non-stigmatising and distinguished as far as possible between fact, opinion and third-party information

Essential skills:

• The ideal candidate would have previous experience of working with teenage boys or challenging behaviour and have a willingness to further develop their skills.
• You must hold a driving licence and have access to a vehicle. Due to the rural location of our services public transport would not be a viable option
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• You would need to be willing to engage the young people in a wide range of activities and support them through their time at Apple Orchard; guiding them towards Independence and Adulthood.
• You will need to be flexible with your working hours and be able to work a mixture of days, evenings and weekends. This role requires shift work although you will have every other weekend off
• You must be able to challenge unacceptable behaviour, provide firm boundaries and provide care which meets the needs of the individual
• Must be able to work as part of a team
• To follow delegated tasks and handovers.
• Be able to maintain policies and procedures
• Can communicate effectively both verbally and in writing
• Have the ability to engage and listen

Benefits:

• Company pension
• £35 per sleep in (one per week x 48 weeks)
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Promotion opportunities
• Fully funded training for your recognised qualifications

If you feel that you could use your skills to support this work through creating a caring and stimulating environment allowing for a range of opportunities and life experiences for the young people, then we want to hear from you.

Apple Orchard is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

INDRESMP

Group Learning Support Guildford is our largest provision across the group, with a wider team of 300+ staff members all playing a critical part to our students that require educational support throughout their learning journey.
Job title: Student Support Assistant
Salary: up to £12.40ph
Contract type: FTC (until July 2025)
Location: Guildford collegeBenefits: Term time only, Part time and Full-time opportunities available, Access to Learning Support Essentials training course
Our centres are open from 8.30am – 5pm Monday to Friday and therefore we expect our staff to be available to commit to these working hours over a minimum of 3 days per week.
The Role: Student Support Assistants
Our Student Support Assistants make a difference in the lives of our students with additional support needs by enabling them to reach their full educational potential. Our tailored pathway programmes, including GCSEs, LifeSkills, and A-levels, ensure that all students can overcome barriers to learning and achieve their full potential. Student Support Assistants act as role models, adopting our learning philosophy, values and learning techniques to enable our students to progress throughout their course.
Staff at Guildford College work with young adults aged 16-19 years who are enrolled on a variety of academic and vocational courses and are studying at all levels, from entry qualifications to Level 3. Where necessary you may be required to support students with personal care needs from time to time as well as positive behaviour management adopting a tailored approach to the individual student.
There are fantastic working spaces, including specialist workshops and salons for students. Students come to an FE College like Guildford because they want to learn in a more practical way – they want to be active learners with real life applications and a clear focus on developing skills for the workplace or higher education.
Staff who support learners at Guildford College are integral to the ultimate success of learners. It is a great place to work if you have a desire to share your skills and knowledge with students.
What do you need to be a successful Student Support Assistants at Activate Learning?
Strong communication skills to collaborate with tutors and ensure the effective delivery of further education programs, as well as to work efficiently within a coordination team.
Ability to work independently and as part of a team.
Flexibility and adaptability.
A creative and innovative approach to motivating learners and providing support.
Patience, empathy, and a genuine desire to assist students with diverse learning needs.
While previous experience as a teaching assistant and supporting individuals with SEN is beneficial, it is not mandatory.
Experience in providing personal care and manual handling, or a willingness to undergo training.
Who we are
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
Activate Learning Group Employee Benefits:
Here are some of our benefits:
Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing
Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
Teaching Support: Tailored induction and development programs for teaching staff.
Pension Schemes: Teacher and Local Government pension schemes for AL staff
Generous Annual Leave: Up to 6 weeks paid leave
Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.Applicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Service Advisor Vacancy - Guildford
Salary: Up to £32,000 Basic OTE £45,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC17912

We have a new vacancy for a Service Advisor for my client's main dealership in Guildford. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

** Business Support Administrator **

IMMEDIATE START & INTERVIEWS

• Salary: £25K-£30K
• Great Benefits
• Permanent, full-time role based in the Farnham Office
• Flexible working, but no hybrid working

Our Professional services client based in Farnham, is looking for an experienced Administrator.

As a Business Support Administrator, you will play a pivotal role in ensuring the smooth functioning of the day-to-day operations within the Farnham office. You'll be responsible for overseeing administrative tasks, facility management coordination and providing support to the office. This role offers an exciting opportunity to make a real impact and contribute to the growth and success of our organisation.

Some key duties will include:

• Provide general administrative support to all divisions, including tasks such as monthly billing, filing, booking meeting rooms, providing holiday cover for service line administrators, and using the Business Support Helpdesk Ticketing system.
• Provide support with client onboarding, including the creation of client Letters of Engagement, adhering to Money Laundering procedures, and assisting in the conversion of clients
• Meet and greet office visitors
• Help with internal and external events

Requirements

• Previous administrative experience in a fast-paced environment
• GCSEs in Maths and English at grade 5 or above or equivalent
• Proven communication skills, both written and verbal
• Strong IT skills, specifically Microsoft Office Suite and able to pick up new IT packages very quickly
• Exceptional attention to detail
• A positive, confident and proactive attitude
• Enjoy working as part of a team and self-motivated

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

About the Role: Food Service AssistantAn opportunity has arisen for a Food Service Assistant to join our team at Guildford College. In this dynamic college environment, you’ll play a key role in providing excellent customer service to both staff and students.
Reporting to the Chef Manager, you will oversee the daily operations of the catering outlet, assist with basic food preparation, and deliver exceptional customer service. Your responsibilities will include restocking, handling deliveries, rotating stock, and ensuring our space is always presented to the highest standards.
Key responsibilities include:

Assisting with basic food preparation, adhering to healthy school guidelines that promote balanced meals for everyone.
Operating our barista-style coffee machine to serve drinks.
Clearing, cleaning, and storing food and beverage equipment following safety protocols.
Labelling all food items in accordance with food safety regulations and following allergen safety procedures.
Supporting hospitality orders, including preparation, setup, and delivery/collection across the campus.

This is a permanent opportunity working Term Time, 35 hours per week, Guildford College.
What do you need to be successful as a Food Service Assistant?
To excel in this position, the ideal candidate should bring strong customer service experience, ideally gained within the hospitality sector. Experience in food service or sales, along with any additional qualifications in catering or hospitality, would be highly beneficial. However, we are committed to providing training to ensure you succeed in this role.
Key qualifications and experience include:

Food Hygiene Certification: You should already hold a Basic Food Hygiene Certificate, or be willing to undertake the necessary training to obtain one. This is essential for maintaining the high standards of cleanliness and safety expected in our food service operations.
Food Service & Till Operation Experience: Previous hands-on experience in a food service environment, such as working as a café or till operator, will be critical. This includes managing transactions, handling food, and providing excellent customer service in a fast-paced setting.
Catering Outlets and Coffee Shop Experience: Ideally, you will have previous work experience in catering outlets, coffee shops, or similar food service areas. This experience will help you quickly adapt to our work environment and deliver the best possible service to our customers.

Additional qualifications or work experience in catering, hospitality, or related fields will be an asset, but we are happy to support the right candidate with all necessary training to develop these skills further. This role requires individuals who are adaptable, customer-focused, and passionate about food service excellence.
Who we are
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
Why work with the Activate Learning Group?

Activate Learning Group Employee Benefits:



Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
Teaching Support: Tailored induction and development programs for teaching staff.
Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
Generous Annual Leave: Up to 6 weeks paid leave.
Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.


Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.
Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.
Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.
Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

Lead Support Worker

Guildford

Permanent, full time 37.5 hpw

Pay £12.65 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.


• Customer group - homelessness


• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


• Carrying out risk assessments, support planning, goal setting and regular reviews.


• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.


• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


• Experience of coordinating and assessing customer referrals.


• The ability to work on your own initiative, remain calm under pressure and have a resilient approach


• To get from A to B, you can use public transport or your own vehicle. You’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join Lynsey and our Guildford team, we’re super passionate about what we do! We’re really proud of being a brand new team with a positive attitude! We’re a supportive bunch and like to bring fun into our work.

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)


• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.


• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Support Coordinator

Guildford

Permanent, Full Time (37.5 hpw)

Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as a Lead Support Worker (known by us as Coordinator)

• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Customer group - homeless
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• To get from A to B, you can walk, use public transport or drive. You’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join Lynsey and our Guildford team, we’re super passionate about what we do! We’re really proud of being a brand new team with a positive attitude! We’re a supportive bunch and like to bring fun into our work.

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• You will work on a rota, Monday to Sunday between the hours of 7am and 7pm
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

** Legal Support Assistant **

IMMEDIATE START

• Upto £33k based on exp
• Immediate start and Interviews
• Manchester Based
• Hybrid working

A leading Professional Services firm based in Manchester is currently recruiting for an experienced Legal Support Assistant /PA.

You will be working as a team to act as a point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Legal Support Assistant role, and where appropriate, manage the workflow by utilising Administrative Assistants and Document Production, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service

Duties:

• Manage the production of documents and check returned work produced by the Document Production team
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
• Produce and maintain Excel spreadsheets as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Arrange for the preparation and collation of internal sector newsletters and briefings.
• Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
• Receiving instructions via digital dictation for tasks and acting upon the same.
• Key point of contact for fee earners and clients to maintain relationships and ensure a high level of support is always provided by the team.
• Assisting fee earners with billing related tasks.
• Minute taking, following up designated actions to ensure completion ahead of the next meeting.

Requirements:

• Proven experience of managing client facing tasks and priorities, with a hands on, practical approach.
• Effective at investigating issues and seeing a problem through to conclusion.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Positive can-do attitude with the ability to adapt to change.
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively.
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Sales Support Administrator **

• £25k
• Guildford, Surrey
• This is a full time permanent office based role
• Free onsite parking

Our client is based in Guildford, Surrey is seeking a Sales Support Administrators to join a busy and expanding Customer Services/Sales Support team.

As a Sales Support Administrator you will provide essential support to a busy Customer Services/Sales team.

Duties include:

• Range of order processing activities
• Liaising with customers
• Dealing with a range of queries and administrative duties

Experience/Skills required:

• Experience of working in an administration support role within a customer services/sales support environment/hospitality background
• Previous industry experience and any WSET or equivalent qualifications held would be viewed as a real advantage
• Excellent telephone manner
• Good team player
• Work under pressure with the ability to manage a challenging workload

For further details please contact the Guildford, Tate office.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

** Customer Service & Sales Support Advisors **

IMMEDIATE START AND INTERVIEWS

• Salary: £25-£30k
• Hours:

o Mon - Sat 0830 - 1800 (5days)

o Mon - Fri 0800 - 1800 plus Sat rota

• Based in Guildford, Surrey
• This is a fill time Office based role

Our client based in Guildford is seeking experienced Customer Service & Sales Support Advisors

This role involves handling both inbound and outbound customer interactions to support the Sales Department.

Handling all sales leads originating from our digital enquiry portal, live chat, or email and maximising every opportunity to drive sales and enhance the customer experience. The ideal candidate will demonstrate exceptional commitment to customer care and possess a professional demeanour

Requirements:

• Previous experience of working in a customer service or sales role
• Key interest in sales process
• Excellent written, verbal and digital communication skills
• Consistently achieve quality standards for calls and emails as defined by company service levels
• Ability to provide personalised service.
• A customer-centric mindset with a passion for helping others
• A proactive approach to identifying and pursuing sales opportunities

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Housing Officer – Southeast ( Guildford, Aldershot and Egham )

Job type: Full Time, permanent

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: South East – Guildford, Aldershot and Egham

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

The Team provides flexible and holistic support to Residents who have a wide range of support needs. We aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with the requirements of their HDC/Bail conditions.
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation.
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations.
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears.
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centred Support and Safety Plans
• Provide weekly support sessions (up to 2 hours per week) working with our Residents to achieve the goals identified on individual Support and Move On Plans.
• Maintain up to date individual Resident records.
• Support Housing Benefit applications for each Resident.
• Complete referrals to specialist support agencies in the community as required.
• Liaise with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessary.
• Ensure that properties are always adequately equipped, maintained, furnished, and clean.
• Empower and motivate Residents to identify and achieve desired outcomes.
• Develop Move-on plans with Residents at the earliest opportunity, identifying realistic options for their future home.

What We Expect From You

• Ability to develop person centred support and move on plans.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.
• Familiarity with computer-based packages

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.

We are ready and waiting to receive your online application.

Interviews for this role will be taking place on around Tuesday 20th August 2024.

If you have any questions or would like to have an informal chat regarding the role, please contact Sara Mcgrath -Service Lead – Sara.Mcgrath@nacrocas2.org.uk

E

Enhanced Apprenticeship in Adult Health and Social Care with the Care Talent Collective - accelerated learning to kickstart your career in care.

Role: Apprentice Support Worker (Enhanced)

Location: Services located around Crawley and Horley

Contract: Fixed Term Contract - 2 years

Salary: £11.50 per hour (£22,425 per annum)

Hours: 37.5 hours, part-time hours may be considered



About the apprenticeship

Join the enhanced apprenticeship programme with the Care Talent Collective and gain the following:


An enhanced induction into social care
An enhanced apprenticeship salary - we are paying above the living wage at £11.50 per hour
Professional accreditation with a Level 3 qualification in Health and Social Care – you will be given study leave of half a day a week to complete your studies and your course costs will be covered
Professional development workshops - quarterly face-to-face group workshops focussing on professional development covering topics such as building confidence, time management, and interview skills




Who are we looking for?

If you’re looking to switch to a more fulfilling career or are just starting your career journey, the Care Talent Collective welcomes candidates from all backgrounds who have the right values and are ambitious for people with learning disabilities and autism. Care experience is not needed.

To apply for the programme, candidates need to meet the following requirements:


Be 17 years of age and above
Have pass grades in UK GCSE Maths and English, or have the ability to pass a Level 2 functional skills module
Have been living in the UK for longer than three years
Have the right to work in the UK - we can not accept student or dependent visas
Have a desire to make a difference to the lives of people in their community




About the Care Talent Collective

The Care Talent Collective is the first of its kind: an alliance of seven leading care providers in Surrey, including Active Prospects, which has received government funding to lead an innovative talent management programme over the next two years.

This is a high-profile initiative which gives you the opportunity to unlock your potential and embark on a rewarding journey with our Enhanced Apprenticeship Programme earning up to a Level 3 qualification in Health and social Care. The Enhanced Apprenticeship Programme provides an enriched and structured pathway in Adult Social Care, equipping you with skills and experience that will set you up for a fulfilling career. You'll engage in person-centred care, enhance the lives of individuals with complex care issues, learning disabilities and autism, and foster their aspirations. Half of all roles in social care are supporting people with Learning Disabilities and autistic people. It is a significant sector employing 750,000 people nationally, with huge potential for advancement as well as making a real difference to people’s lives.



Key Responsibilities

You will provide support to adults with diverse care needs, focusing on competencies such as enabling motivation and aspiration for full lives. You will emphasise a person-centred approach, working through co-production with people who use our services to meet their unique needs, including supporting vocational learning, employment, learning new skills for independence and supporting a person's health and wellbeing. You will encourage people to form and maintain friendships, relationships and community networks, an offer behavioural support and functional development to promote independence and wellbeing.

You will actively partake in the learning pathway, that is informed by people with lived experience, shaped in collaboration with strategic learning and apprenticeship partners, schools and colleges.



What are you waiting for?

Apply today or contact us on 07989 729762 and to speak to our friendly recruitment team.

Please note, all offers are subject to satisfactory completion of our pre-employment compliance standards, including satisfactory references, DBS clearance, and a health check.

Proud member of the Disability Confident employer scheme