Total 679 Customer Service job vacancies in Fort Washington Medical Center

The selectee will serve as a Cartographic Technician (Geospatial) in the Office of Protective Operations, Special Operations Division. Typical work assignments include:

1. Collecting, maintaining and analyzing spatial and non-spatial data utilizing GIS software to develop maps and other visual products.
2. Participating in the planning and the development of briefings on geospatial plans as they relate to integrated tactical coverage for National Special Security Events.
3. Leveraging programs such as ArcGIS Desktop, ArcGIS Enterprise, ArcGIS portal, ERSI City Engine to collect, edit, manipulate and generate interim and final digital data and GIS products such as Grid Reference Guides.
4. Coordinating and liaising with other Secret Service divisions and federal, state and local agencies to obtain data/information and tactical coverage.
5. Providing technical guidance and direction to USSS personnel and partners regarding usage and application of GIS data.

• Direct human resources specialists and administrative support personnel to enhance the execution of comprehensive human capital, human resources, and training initiatives supporting agency personnel.
• Execute strength management, recruiting, hiring, onboarding, evaluations, awards and recognition, workforce training, safety, and public release of information while ensuring conformity to correct policies and regulations.
• Advise senior management officials and division chiefs on a wide variety of key human resources and human capital issues.
• Develop studies, analysis, and data to support business cases for change; provides expertise and insights to agency leadership on best business practices.
• Oversee that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.

• Maintains complete knowledge and awareness of Division functions and liaisons with the entire USAFMSA staff.
• Creates, modifies, and manages manpower and equipment authorization documents including Tables of Distribution and Allowance, Augmentation TDA, Mobilization TDA, and Joint TDA, and other manning documents issued by higher authority.
• Coordinates complex analytical and quantitative analysis, formulates findings, resolves areas of contention, prepares findings, conclusions and recommendations and issues a report, and supports complicated actions needed to implement decisions.
• Executes the planning, programming, technical plans, procedures, and methodologies for the conduct of comprehensive special evaluations and special force management support actions to the special programs and special organizations areas.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

• You will provide executive level administrative support to the Section Head, Deputy Section Head, and other members of the section directorate management team.
• You will arrange conferences and meetings for the Section Head, Deputy Section Head, and other members of the section directorate management team, including notifying participants, preparing agenda, and handling other logistics-related matters.
• You will manage all files regarding the work that is performed within Naval Reactors and provide support to section directorate management staff as needed as ensure record management requirements for federal records are met.
• You will review all types of directives, policy statements, memoranda, sensitive communications, and correspondence to ensure they are submitted as complete and accurate documents.
• You will make all necessary arrangements for travel according to knowledge of the Section Head, Deputy Section, and team members within the section.
• You will coordinate travel plans with accurate estimates, ensuring no conflict with local, high priority commitments.
• You will maintain various classified record systems, including archiving and scanning, using manual and electronic tracking systems.
• You will verify and confirm appointments and reschedule appointments when necessary.
• You will prepare correspondence and other work products including reports and presentations for the Section Head in support of objectives for the organization.

• Assist customers in configuring standard and unique software packages.
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Determine, establish, and maintain an IT equipment repair inventory.
• Diagnose hardware and software issues.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.

• Assist in conducting studies of costs, benefits and detailed capabilities of computer hardware or software
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Diagnose hardware and software issues.
• Provides technical advice on the automated backup system solutions.
• Determine, establish, and maintain an IT equipment repair inventory.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

This palliative care specialist will also contribute to and support the growth and development of successful inpatient and outpatient palliative program which will focus on use of evidence-based practices and with collaboration of the interdisciplinary team to enhance symptom management, clarify goals of care, and implement strategic care plans to increase utilization and access to quality-of-life services for patients with a serious illness. They will work with the interdisciplinary team to complete palliative or hospice consultations including direct patient care for inpatients and have dedicated time for care and management of outpatient Veterans in the palliative program via face to face and telehealth appointments. They must be capable of working in interdisciplinary teams to provide comprehensive patient care across a wide variety of settings with outstanding clinical and interpersonal skills.

Duties include but not limited to:

• Provides direct patient care in the Mann-Grandstaff VAMC Community Living Center (CLC) as well as both administrative and clinical leadership in development of the inpatient and outpatient palliative program.
• Works closely with all healthcare professionals throughout MGVAMC.
• Participates in quality assurance programs and chart reviews.
• Complies with all quality performance measures and improvement programs.
• The physician will be subject to professional performance, including clinical and technical skills, as well as routine MGVAMC performance improvement monitoring activities (e.g. Ongoing Professional Evaluations (OPPE), Focused Professional Practice Evaluations (FPPE), etc..
• Participates in Medical Staff committees and task forces.
• Perform other duties assigned by the Chief of GREC.
• Exercises full professional responsibilities for their findings, interpretations, decisions, recommendations and reports in accordance with the clinical privileges this institution provided to them. This position is supervised by the MGVAMC CLC Medical Director.
• Participate in VA continuing educational activities.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Distribute and balance the workload among the dental assistants in accordance with established work flow, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
• Under the direct supervision of the Dental Director or licensed provider (when on the floor), the dental assistant assists the dentist or dental hygienist to perform all preventive, periodontal, restorative, pediatric, endodontic, surgical, and prosthetic.
• Provides the community with health promotion and disease prevention information through appropriate applications of media and personal instructions inappropriate forums as assigned.
• Selecting, contouring, placing and removing matrix bands for restoration.

As the Chief Procurement Officer (CPO), you will oversee, manage, and develop policies and procedures involving the procurement of supplies, construction, and services required to manage the overall operational efficiency within the Secret Service. As the agency authority on procurement and contracting matters, you will be responsible for the acquisition of all goods and services for the protective, investigative, and administrative mission of the Secret Service.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer on the interpretation of contracting laws, principles, and regulations to generate new procurement concepts or make recommendations regarding procurement matters impacting the Secret Service.

The primary duties include, but are not limited to, the following:

• Acquires commercial items, classified/sensitive intelligence technology, protective countermeasures, major nationwide telecommunication network systems, complex and diversified information technology systems and services, major system acquisitions for highly sensitive investigation and protection equipment, and state-of-the-art electronic and security systems. Products and services procured are unique, time sensitive, high dollar value and critical to the mission of the Secret Service.
• Plans, directs, and oversees a worldwide centralized procurement program through several subordinate supervisors who directly supervise contract and procurement specialists, automation specialists, and administrative/support personnel in procuring equipment, supplies, and services for the Secret Service.
• Refines procurement policies used in the acquisition of goods and services to enhance operational efficiency; develops and implements new procedures and processes to streamline and improve operations.
• Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and the Office of Management and Budget (OMB).
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of procurement management. Provides information and guidance at meetings with senior officials of the Secret Service.

• The duties may include, but are not limited to:
• Serves as lead on various non-standard industrial tasks in connection with the repair and operation of utilities for a variety of large and complex federal buildings or facilities.
• Performs various checks, tests, adjustments and troubleshooting tasks to determine the need of repair and operational work.
• Plans, lays out, sets up and completed specified tasks using equipment of the trade, blueprints, sketches, oral instructions and other specifications.
• Recognizes faulty equipment, install and maintain heating, ventilation, and air conditioning (HVAC) system including all air handlers, Variable Air Volume (VAV) boxes, supply and exhaust fans, boilers, pumps, and control systems.
• Performs complex repairs on the utility system for optimum efficiency and safety. programs, repairs and monitors Johnson Controls Building Automation System (BAS).
• Maintains building environment with adequate lighting, heating, cooling, and air flow for both human and animal occupants per study requirements or at the request of tenants.
• Keeps records of equipment run logs, work orders and preventative maintenance performed utilizing automated system.
• Works with Safety Officer in order to ensure all State, Local, and Occupational Safety and Health Administration (OSHA) safety regulations are met in workplace.
• Mentors apprentice and journey level utility systems repairer-operators and provides on the job training.

• The duties may include, but are not limited to:
• Serves as a technical expert in issues related to the human dimensions of wildlife damage management, with a focus on informing the development of current and future management objectives.
• Responsible for all aspects of HD Unit management, including setting research and work priorities, assigning tasks, resolving conflicting priorities, and assessing and improving unit capabilities.
• Plans, assigns, monitors and tracks assignments, coordinates special projects, mentors employees in various work accomplishments, and ensures the timely delivery of quality work products and services.
• Oversees the preparation of all technical reports and correspondence relating to findings and prepares progress reports for collaborators or upper management.
• Maintains the HD Unit budget, working with an assigned Budget Analyst to ensure budget requests and purchases reflect the unit’s objectives and NWRC’s allocation process.
• Plans and carries out projects for collecting detailed social science data to address social factors encountered while carrying out the WS and NWRC mission.
• Conducts analyses using social science concepts, principles, practices, and methodologies.
• Plans and prepares clearly written manuscripts and technical and interpretive reports based on research finding that include scientific literature, methods and procedures used in research.
• May serve on internal and external state, regional, and national committees, representing WS/NWRC.

• The duties may include, but are not limited to:
• Develops, plans, and conducts in-depth analysis of complex issues which contribute to the accomplishment of the agency mission to expand and maintain international market opportunities for U.S. agriculture.
• Conducts assessments and develops interpretation of international trade issues, conditions, or events in support of decision-making, policy formulation, or program development by FAS and USDA.
• Provides assistance to businesses seeking information relative to the export of commodities to foreign countries, addressing industry and political considerations.
• Assures compliance with policy, philosophy, and mission requirements, and responds effectively to changing economic and political situations.

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International Office of Program and Business Solutions/Office of Communication

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.