Total 19 Customer Service job vacancies in Fort Irwin, California

• Development and assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Ensures the organization has supervisory coverage at all times and that workload is balanced among appropriate organizations.
• Manage overall IT employee performance management to include DPMAP; prepares, advises, and process IT Awards, recognition, and hiring incentives.
• Serves as the principal lead for DeCAIT administrative processes, keeping the Executive Director IT/Chief Information Officer (CIO) abreast of IT administrative program mandates, compliance, progress, and obstacles.
• Leads the directorate responsible for managing budget execution and contributes to all major IT submissions to the DeCA Chief Information Officer (CIO) and Department of Defense Office of the Chief Management Officer (OCMO) including year of planning and execution and future years defense program (FYDP) planning.

SUMMARY: The primary purpose of this position is to plan, organize, develop, implement, and monitor the Family Child Care Program to meet the needs of the community and ensure the health and safety of children. Assesses child care needs and child care options within the community. Provides on and off base community child care education and resource and referral services to families requiring child care.

DUTIES:

1. Ensures Family Child Care Program policies and procedures are in place and followed; recruits new providers to support the mission of the program.
2. Performs a variety of duties in support of the Family Child Care Program to include background checks, management of resources, establishment and maintenance of a resource-lending program, accomplishment of required reports, creation and maintenance of necessary documentation and files, and carrying out of public relations tasks.
3. Provides training to Family Child Care providers on business practices, supervision and accountability, child abuse, identifying, prevention, and reporting fire, safety, and health regulations, child nutrition etc.
4. Performs a wide variety of administrative duties related to Family Child Care, Expanded Child Care, Missile Care, Home Community Care, Deployment Care, Subsidy, Extended Duty Care, 24/7 Child Care, Air Force Aid Society Child Care for PCS/Volunteers, Respite Care, etc.

WHAT IS THE TS - TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

This position is located at the Fort Yuma Service Unit, Winterhaven, California. The primary purpose of the position is to develop, implement and maintain a Compliance and Integrity program to prevent and detect violations and other misconduct, and to promote ethical conduct and a commitment to compliance with the law. The position provides support to health care management officials and/or coordinating health care operations. The incumbent reports to Deputy Quality Management Director.

• Coordinates and monitors activities of the Fort Yuma Service Unit's global healthcare compliance and integrity program. Provides guidance on incorporating compliance-related activities into the operations of the Service Unit.
• Assists with reviewing, updating, and formulating Service Unit policies and procedures regarding compliance-relate activities to ensure consistency among the various divisions. Is responsible for promoting extensive working relationships within and across the service unit lines and for planning, coordinating and implementing compliance functions.
• Assists with plans related to Quality Assurance (QA) and Risk Management (RM) programs. Performance of duties involves establishing criteria, assessing program effectiveness, investigating or analyzing a variety of conditions, problems, or questions, which affect a wide range of activities and stimulating responsive action toward the achievement of quality care.
• Conducts investigations of alleged violations of Healthcare law, standards of conduct, or any other system policies and procedures. Assists department supervisors to investigate problems, determine action, and prepare analysis and performance improvement plans.
• Collaborates with the compliance committee (or equivalent) to effectively incorporate the compliance program in the service unit committee organizational reporting structure. This requirement will also consist of appropriate information and reporting system so that the Service Unit Executive Committee may exercise timely and informed judgments concerning the Service Unit's compliance with the law.

WHAT IS THE COMMUNICATIONS AND LIAISON ( C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison, Stakeholder Liaison

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

• Provides general and specific resource management oversight of all AIT foreign military sales (FMS) / security cooperation (SC) / security Assistance (SA) cases to ensure effective program implementation and consistency with existing policies.
• Assesses resource requirements for individual cases and coordinates with organizations to maintain consistent, accurate financial data to ensure all cases are funded appropriately per their letters of offer and acceptance or other documentation.
• Establishes program financial goals and objectives, develops resource estimates, and monitors resource allocations for the organization from DASA and FMS/SC/SA cases.
• Ensures program objectives, planning, and execution include consideration and coordination with all stakeholders as appropriate.
• Plans and develops AIT financial management information systems, tools, and reports to provide transparency and access to all AIT financial data by PL AIT and all AIT staff as appropriate.
• Conducts financial analysis, forecasting, and modeling to interpret and present AIT financial data clearly to support program management.
• Briefs AIT status of funds to PL AIT and staff on a regular basis.
• Develops and presents convincing oral presentations to all levels of government and Partner Nation officials as appropriate.
• Analyzes, coordinates, and recommends proposals and revisions to PL AIT and all staff as well as PEO C3T, DASA and other senior stakeholders.

Major Duties:

• Ensures all (100+) government horses and mules are properly shod including corrective shoeing when required.
• Performs minor veterinary treatment on NPS owned horses and mules. Is responsible for corral operations on weekends.
• Is responsible for the inventory of horse and mule shoeing supplies including horse shoes, mule shoes, nails, and horse shoeing tools.
• Instructs Animal Packers in proper and professional horse and mule shoeing procedures.
• Ability to drive a truck towing a three-horse trailer on winding, mountain roads in all weather conditions.

• Serves as a fully trained member of a firefighting crew engaged in the protection of life and property.
• Responds to aircraft, fire, rescue, brush, forest, vehicle and structural fires, hazardous material spills and releases and accomplishes containment and decontamination; confined space/heavy technical rescue.
• Conducts fire prevention inspections.
• Provides basic and intermediate life support treatment to patients within the pre-hospital environment, performing such duties as patient assessment and intervention.
• Performs CPR and advanced airways techniques.
• Performs maintenance tasks on firefighting and EMS apparatus, equipment and facilities.

• Research a variety of legal documents to make recommendations to attorneys.
• Summarize comparative legal data to examine and evaluate deficiencies.
• Keep abreast of legislative developments, judicial decisions, and/or opinions to addresses policy concerns.
• Provide technical oversight, consultation, advisory and assistance to subordinate paralegals.
• Ensure paralegal, administrative, and support staff are trained and certified in accordance with professional legal standards.

• Serves as the primary customer facing point of contact for the Order Fulfillment process.
• Works with the Customer Service Management (CSM) Cell Lead to develop customer service improvements and associated implementing guidance.
• Works with the customer to capture the fuel requirement and translate it into executable language for contracting to source the fuel.
• Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities.
• Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.

• Responsible for overall management and direction of the Directorate, Morale Welfare and Recreation (DMWR) Support Division at a large garrison.
• Directs, develops, and administers plans and procedures; and implements regulations to ensure functions are carried out in accordance with governing laws, policies, regulations, and professional standards of service.
• Directs and develops finance and accounting operations through various services to include receipt of, distribution of, and accounting for NAF.
• Reviews and evaluates progress of program plans to determine whether overall objectives are being accomplished economically with reference to budget and manpower.
• Establishes and maintains internal control and audit procedures to ensure that personnel and funds are used in accordance with governing regulations.
• Serves as the garrison focal point for DMWR Support Management policies and practices.

WHAT IS THE APPEALS (AP)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Case Support, STARS, Shared Administrative Support Team 7

The following are the duties of this position at the full working level.

• Analyzes proposed and existing Office procedures and directives for conformance to existing policy and procedures, for clarity, to avoid duplication or conflict with other issuances, and to recommend appropriate corrective action. Assures an understanding of the Area Directors' view on various problems and work situations not requiring a comprehensive technical knowledge of Appeals issues. Reviews and identifies trends that affect administrative operations for the Organization and recommends new or changed procedures to resolve potential or existing problems.
• Supports operational reviews and special projects carried out by the Directors. Gathers requested information and statistics; researches a variety of issues; summarizes and assembles data and provides necessary supporting documentation for correspondence and/or reports for the Area Directors' use.
• Develops, installs and maintains systems for control of the location, arrangement, access to, and use of files (electronics and paper); for maintenance, transfer, and disposition of records; for development of reference indices; and for provision of similar or related services.
• Maintains confidential files required by the Area Directors and other administrative and general files in the office. Prepares and reviews a number of highly confidential and sensitive documents. Prepares and maintains recurring and ad hoc reports using prescribed formats and sources of information applicable to the program.

The Chief of Operations Officer (COO) is located in the Operations Division, Fort Yuma Service Unit, Winterhaven CA. This position is tasked with providing leadership and management to ensure that the health center has effective people, operational controls, administrative and reporting procedures in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position reports to the Chief Executive Officer.

• Participate in all Executive level team management functions, such as Governing Board, Tribal Councils, Tribal Health Committees, Tribal Elder Committees, and other assigned speaking engagements.
• Participates in the development and implementation of both long and short term policies and plans for the healthcare delivery system.
• Forecast funds needed for staffing, equipment, materials, supplies; monitor and approve expenditures; recommend adjustments as necessary.
• Assumes a leadership role in facilitating advice/guidance of personnel management policies for management of the health care system.
• Establishes and maintains effective working relations with other governmental agencies, education entities, Indian tribes served community at large, IHS employees and other health agencies.

• Provides thorough assessment, counseling, and consultation services to residents who present for care with substance use risk factors and/or disorders.
• Interviews individuals and family members to explore and analyze factors influencing personality development and family structure in relation to the development of symptomatic behavior patterns and complicated interpersonal problems.
• Independently devises workable treatment plans (e.g. individual counseling, family counseling, referral for higher level treatment, etc.) and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Provides individual, family, and group counseling according to treatment plan established by interdisciplinary team.
• Coordinates with community referral resources in the development of specific treatment programs.
• Makes referrals to other social or medical resources, as appropriate.

• Provides thorough assessment, counseling, and consultation services to residents who present for care with substance use risk factors and/or disorders.
• Interviews individuals and family members to explore and analyze factors influencing personality development and family structure in relation to the development of symptomatic behavior patterns and complicated interpersonal problems.
• Independently devises workable treatment plans (e.g. individual counseling, family counseling, referral for higher level treatment, etc.) and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Provides individual, family, and group counseling according to treatment plan established by interdisciplinary team.
• Coordinates with community referral resources in the development of specific treatment programs.
• Makes referrals to other social or medical resources, as appropriate.