Total 1,148 Customer Service job vacancies in Epsom, Surrey, KT17 4PF

Become a Care Manager with Active Prospects!
Location: Redhill, Surrey
Service Type: Residential
Salary: £36,907 - £39,168 per annum
Speciality: Learning Disability (LD) & Autism

Do you want to work for an award-winning company? Active Prospects have been accredited as one the UKs’ Best Workplaces 2023 by Great Places to Work UK! Our award-winning training and development team won Trainer of the year (2022) at the Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new registered service manager to support one of our services in Redhill.

You will need to have a passion for empowering people to lead an aspiring life. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh this.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

This role includes attending monthly management meetings in Reigate, being part of an on-call rota and actively participating in ongoing learning and development.

In return for your dedicated service you can expect a competitive rate of pay, enhanced maternity, paternity and adoption pay, Employee Assistance Programme (EAP) with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

You can support people to lead aspiring Lives, as little or as much as you are able to. If you are interested please get in touch to find out about our brilliant opportunities which are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

(Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards).

Proud member of the Disability Confident employer scheme

Job Role – Customer Service Administrator

Salary - £28,553 (£13.69 an hour)

Location – BCA Blackbushe

Working Hours - 40 hours per week between Monday and Sunday 7am-7pm on a rota basis

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

- Vehicle production administration, including data entry and document management.

- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

- Due to our location candidates must be able to drive and have access to a car

- Excellent customer service skills.

- Excellent attention to detail.

- IT skills Salesforce

- Decision making & problem solving

- Influencing & communicating

- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

Job Category : Admin & Clerical
Location : Reigate and Banstead Borough Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.44


General description of role

Works under the direction of the Principal Estates Manager to:


a) Manage all aspects of the Post Room services and processes that support the core business of Reigate & Banstead’s operations.

b) Supervising and making efficient use of resources available to meet the day-to-day Post Room demands from both external and all Council Departments, you will be responsible for but not limited to the following tasks:

o Sorting and distribution of the post across the Authority.

o Scanning incoming post and related documents for departments within the council.

o Sorting of overnight printing and undertaking any printing as and when required.

o Managing stationary stock levels, along with processing and distributing incoming stationary requests.

o Operation of various pieces of equipment including large format scanners, folding machine, photocopiers and general office equipment and be willing to continue training in new technology and be prepared to instruct others as required.
Qualifications
SVQ Level 2 Clerical or equivalent or above or similar / or able to demonstrate significant experience in a similar role.

Experience and achievements
2 years pre-qualification experience of Post Room administration.
Able to communicate on all levels, excellent customer care skills.
Experienced in stakeholder management.
Experience of working in multi-tasking environment.
Role required competencies and behaviours
Accustomed to working with highly confidential information.
Knowledge of Premise H & S Compliance.
Ability to work on own initiative and monitor, lead and develop a team of people.
Good communication and written skills.
Ability to work within tight timescales.
Good numeracy skills.
Working knowledge of computer-based software
(ie. Microsoft Office Suite)
Ability to demonstrate a knowledge and commitment to the Council’s policies, procedures and values.
A willingness to work flexibly and outside of core working times

A Vacancy at Central and North West London NHS Foundation Trust.


This is an exciting opportunity to join a newly commissioned Offender Personality Disorder (OPD) Service. The service provides an OPD outreach service to men within HMP High Down and a specialist residential Psychologically Informed Planned Environment (PIPE) unit for men with learning disabilities. The services form part of the national Men’s OPD pathway and will be a national first.

You will be joining a new staff team that will include Psychologists, a Neurodiversity Practitioner, Occupational Therapists, a Speech & Language therapist, Prison Officers and an Advanced Lived Experience Practitioner. We are seeking a compassionate & enthusiasticSupport Time Recovery Workerwith an interest in helping service users to develop the skills and knowledge needed to live independently on progression from the service.

This is a London Pathways Partnership (LPP) service, with CNWL as the lead provider. LPP is a consortium of 5 NHS Trusts working in partnership to deliver a network of services to complex and high-risk service users in London & the Southeast. LPP deliver integrated services, primarily within the OPD pathway across London community & within several local prisons, thus ensuring a supported prison to community pathway. LPP also have an active staff development programme which may include training & accredited supervision in specialist therapies provision. We actively support research and have close relationships with academics from several local universities.
• To assist in the day to day running of the Progression PIPE and Outreach service, including facilitating group skills and social-creative sessions and contributing to multi-disciplinary meetings.
• To work as a member of the multi-disciplinary team supporting and enhancing the psychological wellbeing of residents within the OPD services in HMP high Down.
• To support the work of occupational and psychological therapists and work as a member of the multi-disciplinary team supporting and enhancing the psychological wellbeing of residents within the OPD services in HMP High Down.
• To assist in the day to day running of the Progression PIPE and Outreach service, including facilitating group skills and social-creative sessions and contributing to multi-disciplinary meetings.

By joining LPP and CNWL you will be joining a large department of psychologists and psychological therapists that provide an array of mental health and OPD services across London and the home counties. Our staff are dynamic and welcoming and the networking and CPD opportunities are central to our services ethos. We have active research forums and promote our services and work through academic and clinical forums. All staff receive regular supervision and are supported with career aspirations and progression.

Excellent staff benefits, our benefit packages are amongst the best in London and include:
• Health and wellbeing services
• Season ticket loans
• Cycle to work scheme

The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

HMP High Down is in easy reach of London and the surrounding areas. The prison offers free use of onsite leisure facilities and free parking for all staff.

MAIN DUTIES AND RESPONSIBILITIES

Clinical:
• To support the PIPE team in the organisation and facilitation of groups and creative sessions.
• To attend and participate in relevant multi-disciplinary meetings, including formulation meetings.
• To support the day to day running of the PIPE completing relevant organisational and administration tasks
• To support referrals to the PIPE service by conducting assessment interviews of potential new residents.
• To contribute to the writing of reports on residents within the service, where appropriate and in agreement with the resident.
• To support psychological staff in service review through collection of outcome measures including questionnaires and resident self-report.
• To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary.
• To undertake other duties as may be determined from time to time within the general scope of the post.
• To report regularly to qualified staff.
• To be up to date with both de-escalation, physical breakaway and PMVA techniques appropriate to the service environment.

Professional:
• To dress and behave in a professional manner appropriate to the role.
• To be able to function effectively as a member of a multi-disciplinary team.
• To liaise effectively across agencies.
• To fully participate in the Trust’s Appraisal review and personal development planning process on an annual basis.
• To develop skills and competencies that assist in the delivery of current duties.
• To maintain appropriate levels of confidentiality, within OPD information sharing guidelines.
• Ensure residents are treated with dignity and respect.
• To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.
• To participate in Clinical Governance activities and Quality Assurance initiatives.
• To be aware of your responsibilities in working within the prison environment, being mindful of security and relevant policies/procedures such as the ACCT process.

Training and supervision:
• Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
• To attend HMP High Down’s induction training and complete CNWL mandatory training.
• Receive and utilise clinical supervision to develop and maintain safe practice.
• To contribute to delivery of staff awareness training as required by the PIPE team.


This advert closes on Wednesday 20 Nov 2024

Proud member of the Disability Confident employer scheme

MAIN DUTIES AND RESPONSIBILITIES Clinical: To support the PIPE team in the organisation and facilitation of groups and creative sessions. To attend and participate in relevant multi-disciplinary meetings, including formulation meetings. To support the day to day running of the PIPE completing relevant organisational and administration tasks To support referrals to the PIPE service by conducting assessment interviews of potential new residents. To contribute to the writing of reports on residents within the service, where appropriate and in agreement with the resident. To support psychological staff in service review through collection of outcome measures including questionnaires and resident self-report. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To undertake other duties as may be determined from time to time within the general scope of the post. To report regularly to qualified staff. To be up to date with both de-escalation, physical breakaway and PMVA techniques appropriate to the service environment. Professional: To dress and behave in a professional manner appropriate to the role. To be able to function effectively as a member of a multi-disciplinary team. To liaise effectively across agencies. To fully participate in the Trusts Appraisal review and personal development planning process on an annual basis. To develop skills and competencies that assist in the delivery of current duties. To maintain appropriate levels of confidentiality, within OPD information sharing guidelines. Ensure residents are treated with dignity and respect. To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies. To participate in Clinical Governance activities and Quality Assurance initiatives. To be aware of your responsibilities in working within the prison environment, being mindful of security and relevant policies/procedures such as the ACCT process. Training and supervision: Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process. To attend HMP High Downs induction training and complete CNWL mandatory training. Receive and utilise clinical supervision to develop and maintain safe practice. To contribute to delivery of staff awareness training as required by the PIPE team.

Location: Guildford, Surrey

Contract: Full Time, permanent

Starting Salary: Base salary of £26,327.76 with the potential to earn up to £28,007.76 with sleep in shifts

Salary after probation: Base salary of £27,487.20 with the potential to earn up to £29,167.20 with sleep in shifts

Specific Hours: Approx 40 hours per week - shift pattern

Apple Orchard have five homes in Surrey and West Sussex. Each home is set in a rural location and offers a comfortable homely environment for young males aged 13-18 years. We currently have openings for experienced Residential Childcare Support Workers, and would also love to hear from those who are passionate about making a positive and lasting difference to young people, and who are willing to undertake the relevant training and qualifications needed.

We aim to help young people to develop insight into their experiences in order that they can move on from their often damaged traumatic past. We support them as they take steps to make sense of their lives by providing clear and safe boundaries and achievable goals. This includes positive reinforcement strategies such as reward charts and free time.

Central to our work is the need to provide a high level of nurturing which ensures all the basic needs of the young person are met to the highest standard. This includes providing a home that has a warm and friendly atmosphere where great emphasis is placed on building supportive relationships and positive attachments.

Duties and responsibilities:

• To ensure that a caring and motivating environment is provided for the young people that takes into account individual developmental needs and enables young people to reach their full potential
• To plan and prepare activities that meet the young people's needs and stimulates their learning and integration within the home.
• Keep well-informed of legislation, guidelines, policies to ensure the Children's Act, Children's homes regulations and the national minimum standards are met at all times. To be aware of all Ofsted guidance and information in regard to the home.
• To observe and assess young people's progress and keep accurate records of their achievements, behaviour and important events in their lives. To produce and keep up to date a life book for any young person for whom you have key working responsibilities.
• To work with local authorities/ placing authorities to ensure the care the young people receive is outstanding
• To establish and maintain positive working relationships with parents/carers in a way that supports young people's learning and development and values parental involvement where appropriate.
• To be flexible within working practices of the home e.g. To help, where needed, including undertaking domestic tasks within the home, which will include preparation of meals, cleaning, shopping etc.
• Work alongside the Manager and staff team to ensure that the philosophy behind the home is fulfilled.
• To keep clear and legible records regarding the young people. To ensure that entries in records are legible, clearly expressed, non-stigmatising and distinguished as far as possible between fact, opinion and third-party information

Essential skills:

• The ideal candidate would have previous experience of working with teenage boys or challenging behaviour and have a willingness to further develop their skills.
• You must hold a driving licence and have access to a vehicle. Due to the rural location of our services public transport would not be a viable option
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• You would need to be willing to engage the young people in a wide range of activities and support them through their time at Apple Orchard; guiding them towards Independence and Adulthood.
• You will need to be flexible with your working hours and be able to work a mixture of days, evenings and weekends. This role requires shift work although you will have every other weekend off
• You must be able to challenge unacceptable behaviour, provide firm boundaries and provide care which meets the needs of the individual
• Must be able to work as part of a team
• To follow delegated tasks and handovers.
• Be able to maintain policies and procedures
• Can communicate effectively both verbally and in writing
• Have the ability to engage and listen

Benefits:

• Company pension
• £35 per sleep in (one per week x 48 weeks)
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Promotion opportunities
• Fully funded training for your recognised qualifications

If you feel that you could use your skills to support this work through creating a caring and stimulating environment allowing for a range of opportunities and life experiences for the young people, then we want to hear from you.

Apple Orchard is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

INDRESMP

We are excited to be hiring a Service Manager to join the Adolescent service. We offer agile working and an inclusive work environment and would be happy to discuss what this means for you.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Additional financial package (further information below
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

Following our latest Ofsted visit in April, we are pleased to report positive feedback on our service quality for children in need or under child protection plans in Surrey. Ofsted recognized the improved impact of our 'comprehensive improvement programme'. You can read the full report here. We are committed to continuing our progress and are seeking motivated individuals to help us ensure children in Surrey are effectively safeguarded and receive timely support.

About our new service
This is an exciting opportunity to be part of a new Adolescent Service that has been created in Surrey which brings together a range services for young people, including those who go missing, those involved in serious youth violence, and those vulnerable to exploitation, including criminal and sexual exploitation.

Our team includes social workers and adolescent practitioners who are focused on achieving positive outcomes for young people. We are committed to doing things differently through implementing a new model for working with adolescents, taking into account current research and best practice.

We are looking for someone who who wants to be part of the journey to help shape services in Surrey for adolescents. The Service will have support from a range of teams in a central hub to compliment the work, this includes Youth Justice, Missing, Edge of Care, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

About the role
As a Service Manager, you will oversee a group of team managers leading integrated, multiagency teams that provide hands-on intensive support to children and families in response to assessed needs. The teams can access specialist workers for alcohol and drug use, mental health issues and/ or domestic abuse.

As a skilled communicator you will have the ability to work purposefully with a broad range of people to develop effective working relationships with other services within Surrey as well as with partner agencies. You will ensure the service is focused on delivering quality services within budget and to time that provide the right outcomes for children, young people and their families.

Our team members are enthusiastic and supportive, committed to the provision of a quality service for children and their carers. We are looking for people with similar qualities to join us.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Qualified Social Worker registered with Social Work England
• Substantial experience of frontline practice with recent experience in a management position in a CIN/CP/Court team
• Experience in working with adolescent services
• Ability to promote a learning environment where peoples skills and strengths are used and developed
• Ability to build and promote a culture of performance, personal responsibility and accountability
• Effective interpersonal and written and oral communication skills

It is important to us that our practice is child focused and always considers the best interests of the child ot young person.

Surrey Children's Service provides training to ensure competence and professional development. We will ensure that you receive a full induction and monthly supervision.

Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For more information please contact Jackie Clementson, Assistant Director - or Janet Jones, Assistant Director -

The job advert closes at 23:59 on 13/11/2024 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

You will need to be registered with Social Work England.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
The candidate has evidenced the minimum criteria for the role through their application
The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Role: Outdoor Learning Assistant & Extended Care Manager
Hours: Monday to Friday 11:45am - 6:15 pm = 34.5 hours (inclusive of paid comfort break)
Start date: ASAP
Outdoor Learning Assistant - 11:45am-3:00pm - Monday to Friday (16.25 hours)
Payscale D5-9- Actual Salary £10,465.00 - £11,111.00 (subject to experience)
Extended Care Manager - 3:00-6:15pm - Monday to Friday (18.25 hours)
Payscale E9-15 - Actual Salary £ £12,478.00 - £13,670.00 (subject to experience)
(with an additional 2 paid hours per week to undertake administration; these can be worked flexibly and off site)
The Headteacher and Governing Body are looking to appoint an Outdoor Learning Assistant and Level 3 Extended Care Manager from Autumn 2024 to join our team of dedicated staff. This is an exciting opportunity to become part of our supportive and friendly staff team, all committed to the success and well-being of our pupils and school community. Apply now and make a lasting impact on young lives! An ideal role for a candidate who seeks to support children beyond the school curriculum. Support pupils in developing themselves during our highly popular Forest School sessions. Working alongside an experienced Forest School Leader. Training and support to achieve the relevant Forest School qualifications provided if required. Join our thriving and popular after school club - The Green House, catering to children aged 3-11 years. Our club is well-equipped with extensive resources, including Chromebooks for educational activities, a large playing field for outdoor fun, and a dedicated building designed to create a safe and engaging environment. We offer high quality professional development tailored to your individual needs, ensuring you grow and succeed in your role. The closing date for this post is Monday 11th November 2024 at 12 noon. Interviews will be held on Wednesday 13th November 2024. Please note that we reserve the right to close this advert early for the right candidate.
Green Lane Primary School is committed to safeguarding and promoting the welfare of children; we expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

Learning Support Assistants Required in Guildford - Interested? Please read on...

Location: Guildford

Position Type: Full-Time/Part-Time (Flexible hours available)

Salary: Competitive, based on experience

About The School : We are supporting a forward-thinking educational institution dedicated to providing an inclusive and supportive learning environment for students with diverse needs. Their commitment to fostering personal growth and academic success drives everything they do. They are now seeking a passionate and dedicated Learning Support Assistant to join this dynamic team.

Role Overview: As a Learning Support Assistant, you will play a vital role in enhancing the educational experience of their students. You will work closely with teachers to support the learning and development of students with varying abilities, ensuring they have access to the curriculum and can participate fully in all school activities.

Key Responsibilities:

• Assist teachers in delivering tailored educational programs to meet individual student needs.
• Provide one-on-one support to students, helping them to understand and complete tasks.
• Foster a positive and encouraging learning environment that promotes confidence and independence.
• Monitor and record student progress, providing feedback to teachers and parents as needed.
• Collaborate with educational professionals to develop and implement Individual Education Plans (IEPs).
• Support students in developing social skills and emotional resilience.
• Assist with the preparation of classroom materials and resources.
• Participate in training and professional development opportunities to enhance skills and knowledge.

Qualifications:

• Previous experience working with children, particularly those with special educational needs, is highly desirable.
• A relevant qualification in education, childcare, or a related field is preferred (e.g., Level 2 or 3 Teaching Assistant qualification).
• Strong communication and interpersonal skills, with the ability to build rapport with students, staff, and parents.
• Patience, empathy, and a genuine passion for helping young people succeed.
• Ability to work collaboratively as part of a team, as well as independently when required.
• A commitment to safeguarding and promoting the welfare of children and young people.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.
• A supportive and collaborative working environment.
• Access to resources and tools to facilitate effective teaching and learning.
• [Include any additional benefits specific to your institution, such as health and wellness programs, employee assistance programs, etc.]

How to Apply: If you are enthusiastic about making a difference in the lives of students and meet the qualifications outlined above, we would love to hear from you! Please apply now or call Paul Hirchfield on 01293 527416 for more information.

We are committed to creating a diverse and inclusive workforce and encourage applications from all qualified candidates.

Note: All successful applicants will be subject to a full disclosure and barring service check (DBS) to ensure the safety of our students.

Join us in our mission to empower students and help them reach their full potential!

Team Leader - Hindhead £15.62 p/h

37.5 hours per week

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We are looking for a Team Leader with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Hindhead. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About the Role
We are looking for a Receptionist who offers an accessible, efficient and client-focused service that meets the diverse needs of our stakeholders. The Receptionist will be required to support the Learner Services team by responding to general enquiries linked to the admissions and enrolments process.
About You
The successful candidate must be strong in both verbal and written communication and be comfortable supporting students, visitors, and colleagues with any reception desk enquiries, phone calls and emails. The successful candidate should be proficient in Microsoft 365 and have some experience using an MIS system.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Hours: 35 hours per week

Shift Pattern: Early/Late Shifts



Are you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?


Are you a people person who can strike up a conversation with anyone?
Do you want to finish work knowing you’ve made real a difference to someone’s life?


If this sounds like you – we’ve got the perfect match!


As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy.


Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector.



Our Care Workers:
• Are paid by the hour, not by the job. £12.93 per hour, full time equivalent £23,597.31 per annum (based on working 35 hours per week)
• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan*
• Will be supported to achieve relevant qualifications
• Can join our Extra Care Academy - support and training to progress into management



Is it for me?

You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!
We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes.

All you need is:
• To be kind and friendly
• Good written and verbal English communication skills
• Commitment to undertake necessary further training
• A genuine desire to help people
• Reliability and flexibility
• The ability to use your initiative
• To remain calm under pressure



About the role

Everyone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives.
Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include:
• Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.
• Making meals, drinks and snacks where necessary.
• Encouraging and enabling residents to follow agreed care plans.
• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.
• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress.

The benefits

At Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:


• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Uniform provided
• Employee Assistance Programme
• 50p hourly enhancement for all Level 2
• Training and development to fulfil your career aspirations

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.


*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.


Closing Date for applications 10 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

The Orpheus Centre is an independent specialist College in Godstone, Surrey. We focus on developing independence skills through performing and visual arts and make dramatic improvements to young disabled adults’ lives.

Set up by musician and songwriter Sir Richard Stilgoe, Orpheus offers learning, supported housing and personal care all on the same site in Godstone, Surrey. We showcase what Orpheus students can offer in the workplace and we challenge the barriers to employment faced by some disabled people.

We are currently seeking a SEND Employability Mentor to adopt a person-centred approach in order to support and mentor students on their employment journey into work. This will include motivating students to achieve targets and providing continued in-work support throughout their programme into employment/training/education. There will be significant emphasis on supporting the learner’s journey in line with their aspirations.

You will also engage with external employers as well as work closely with internal and external stakeholders to create and nurture opportunities for students and support Orpheus with the arts centre.

The post holder will work closely with the Transition Manger to support next stage learners within their chosen transition pathway. You will also provide support for alumni within their chosen communities.

35 hours per week / 44 weeks per year

The post demands a high level of flexibility and ability to adapt to changes due to service needs

Salary: £22,000 per annum

Please note that this is a term time only contract for 44 weeks a year, 38 of which are term weeks, plus 6 weeks of training, planning, admin and alumni support to be worked as required by the organisation.

Excellent benefits including enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• Level 2 English and math qualification
• Experience of working with disabled people and an understanding of equal opportunities and safeguarding practice
• A minimum of one years’ proven experience of working in an educational setting with adults
• Experience of record keeping and incident reporting
• An understanding of the potential challenges faced by disabled people when trying to gain external work experience and/or paid employment
• Excellent communication skills
• Ability to work well in a team and foster good relationships within a multi-disciplinary environment
• Excellent interpersonal skills that can be used to engage with a wide range of audiences
• Flexibility to cope with the varying demands of the role, managing time effectively to achieve the desired results
• Able to quickly identify problems, and be proactive with solutions to resolve issues
• Good administration, IT and organisation skills
• Prepared and committed to continuous professional development in relation to specialist subjects
• A full driving licence is required
• Self-motivation, decision making skills and the ability to work as part of a team

Experience working in further education with young adults with learning and/or physical disabilities is desirable.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2023, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

Click below for a full job description.

https://tinyurl.com/3thrxvkd

To apply, please include in your application your CV and a supporting statement matching your skills to the job description and person specification.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be guaranteed an interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

Proud member of the Disability Confident employer scheme

The Orpheus Centre is an independent specialist College in Godstone, Surrey. We focus on developing independence skills through performing and visual arts and make dramatic improvements to young disabled adults’ lives.

We currently have an exciting opportunity for a Learning Support Care Assistant (LSCA) at our SEN College located in rural Godstone, Surrey (car driver preferable due to location).

LSCAs will be uniquely positioned to consistently support students to achieve their personal developmental goals in all settings and throughout the full week. Following a two week rota of early and late shifts, the LSCA role will be worked over 44 weeks of the year, with holidays taken outside of term times. Flexibility may be needed to cover night shifts.

Do you have minimum or two years’ experience of working with young people or adults with a range of severe, complex and moderate learning difficulties and/or disabilities? Have experience of supporting students with their personal hygiene and intimate care needs in a respectful and dignified manner and able support them to complete out of session work and provide evidence for their education programme?

35 hours per week / 44 weeks per year
Salary: £21,759.78 per annum pro rata
We can offer:

• Competitive pay
• A consistent rolling shift pattern so you can plan your life
• Term-time only work across 44 weeks of the year
• Training
• Supervision and support

Experience working in further education with young adults with learning and/or physical disabilities is desirable.
Essentials Experience & Qualifications:
Good level of Maths, English & ICT skills
A minimum or two years’ experience of working with young people or adults with a range of severe, complex and moderate learning difficulties and/or disabilities
Level 2/3 Learning Support Assistant qualification or equivalent
Level 2/3 health & Social Care qualification or equivalent
Previous experience of working in a learning support/personal care role in further education or specialist provision
Able to encourage and motivate students to lead their care and learning support needs
Able to support students with off-site activities including work, leisure and educational tasks and visits
Acted as a keyworker and role model for students
Supported students with their personal hygiene and intimate care needs in a respectful and dignified manner
Supported students to complete out of session work and provide evidence for their education programme

Orpheus is committed to safeguarding and promotes the welfare of all service users. We are committed to the promotion of equal opportunities.
This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.
In order to be considered you must be eligible to work in the UK.


Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner.

No agencies please

Proud member of the Disability Confident employer scheme