Total 312 Customer Service job vacancies in Dorset, BH7 7DW

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Outreach Support Worker - Bournemouth, Christchurch & Poole

Full & Part-Time Positions available

£12.52 per hour + mileage allowance of 45p per mile.

Are you a people person? Do you enjoy helping people and making a difference to their life? Dimensions are seeking Outreach Support Workers to join the team working across Bournemouth, Christchurch & Poole.

Our Outreach Support Workers make a significant difference to the lives of the people we support. By spending anything from an hour to a few hours with them, we ensure that the people we support live independent lives in their own homes. The types of activities that Outreach Support Workers may support with include:

- Providing companionship

- Helping with correspondence

- Assisting with finances

- Trips to the supermarket or other shops

- Helping with tasks around the house

- Providing parenting support

As this role involves visiting people across the Bournemouth, Christchurch & Poole region we require all Outreach Support Workers to be drivers with access to their own car.

The hours of work for this position are generally between 8am and 6pm but we may occasionally need Outreach Support Workers to work later if any of the people we support needs support for a specific later event.

Dimensions are happy to offer a payrate of £12.52 per hour for this role (we also pay a mileage allowance of 45p per mile for journeys made during your working day).

Benefits for Support Workers choosing to work with Dimensions include:

- We offer 30 days annual leave pro rata with the option to buy and sell leave

- If you refer a friend to us and if they're successfully employed, you'll receive a £200 bonus

- We offer paid training and options to further develop your career through funded accredited courses

- Bike to Work scheme and discounts on meals, shopping, entertainment, gym membership and mobile phone tariffs

- We're a values-driven organisation that puts people with learning disabilities and their families at the heart of everything we do

- We care about our colleagues and are passionate about our comprehensive well-being strategy and staff listening network

- Dimensions are proud to be one of very few social care organisations that have been recognised by the Great Places to Work programme in 2019, 2020, 2021 & 2022

Other important information:

- Applications are reviewed upon receipt and interviews will take place until the positions are filled

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions

- We welcome applications from everyone with the right to work in the UK and value diversity in our workforce

- As disability confident leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150 if you require adjustments

- British Sign Language (BSL) translated videos are available for all of our recruitment communications

Proud member of the Disability Confident employer scheme

We are pleased to announce we have an exciting opportunity here at Potens for support worker. Join us to build and grow a new OFSTED registered children’s service in Weymouth.
Closing date: 05/12/2024
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £12.10 per hour.
• Full time 40 hours per week.
• Shifts will include 8am–3pm, 3pm–9pm and sleep ins will be required.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• New to care? You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
What you’ll be doing:
• Supporting one child.
• You will be supporting with daily tasks, engaging in learning and taking part in activities and interests.
• You will be supporting with personal care.
• You will be cooking, cleaning and supporting with everyday tasks.
• Shifts will include 8am–3pm and 3pm–9pm. Sleep ins and weekend working will be required.
Who you are:
• Experience of working in children’s residential home is preferred.
• You are enthusiastic, compassionate and love working with children.
• You are motivated, flexible and have a ‘can do’ attitude.
Who we are:
We are a national provider of health, social and education services with over 30 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

About the Role
Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...

Lyme Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Lyme Regis teams!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits!

• Paying a salary of £22,308 per annum / 37.5 hours per week / Monday to Saturday 9am-5.30pm (with a day off in the week).
• Plus access to our annual STIP scheme up to 10% of your salary
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!

Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.

Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!

Your Responsibilities
Reporting into Owner Experience Team Manager, a typical day will see you:

• Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
• Primary and direct contact for owners of local brand and support to other brands as required
• Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.
• Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.
• Proactively monitoring and working with owners to improve property performance.
• Escalating any urgent/ high-priority issues where appropriate to senior leadership.
• Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
• Owner retention through creating advocacy and maintaining effective communication
• Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints
• Responding to guest feedback and working with owners to ensure our NPS continues to grow.
• Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential.
Any other duties are within the scope, spirit and purpose of the job as requested by your line manager.:

Skills and Qualifications
We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

• Previous experience in a customer service or customer relations related role
• Excellent attention to detail.
• Outstanding communication skills, both written and verbal.
• Strong interpersonal skills and experience of working in a team.
• Strong negotiation skills.
• Computer literate, specifically in MS office.
• Able to work under own initiative.
• Able to work to tight deadlines.
• Although standouts will also have:
• Experience working in the travel & tourism, holiday letting or hospitality sector.
• Previous experience working in a customer facing environment, both in person and • on phones.
• Strong MS excel skills.
• Knowledge of the local area.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Who we are
We have over 40 years’ experience providing unforgettable holidays in Lyme Bay and the surrounding areas. Excellent customer service is at the heart of our mission, our local Lyme Regis based team are always on hand to help, offering a friendly personal service to our guests and property owners.

Proud member of the Disability Confident employer scheme

About the Role
Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...

Dream Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Weymouth team!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!

• Paying a salary of £22,308 per annum / 37.5 hours per week / Monday to Saturday 9am-5.30pm (with a day off in the week).
• Plus access to our annual STIP scheme up to 10% of your salary
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!

Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.

Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!


Your Responsibilities
Reporting into Owner Experience Team Manager, a typical day will see you:

• Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
• Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.
• Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.
• Proactively monitoring and working with owners to improve property performance.
• Escalating any urgent/ high-priority issues where appropriate to senior leadership.
• Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
• Responding to guest feedback and working with owners to ensure our NPS continues to grow.
• Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential.

Any other duties are within the scope, spirit and purpose of the job as requested by your line manager.

Skills and Qualifications
We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

• Excellent attention to detail.
• Outstanding communication skills, both written and verbal.
• Strong interpersonal skills and experience of working in a team.
• Strong negotiation skills.
• Computer literate, specifically in MS office.
• Able to work under own initiative.
• Able to work to tight deadlines.

Although standouts will also have:
• Experience working in the travel & tourism, holiday letting or hospitality sector.
• Previous experience working in a customer facing environment, both in person and on phones.
• Strong MS excel skills.
• Knowledge of the local area.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Who we are
Dream Cottages are Dorset's leading local holiday cottage provider. With a portfolio of over 400 self-catering cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the South West in all of its glory. Whether you're looking to explore the Jurassic Coast, or enjoy the tranquillity of seaside towns such as Weymouth, a Dorset holiday cottage is perfect for both couples and families of any size!

Proud member of the Disability Confident employer scheme

Fulfilling lives is at the heart of everything we do. To be part of this award-winning care provider join Care UK as a Host.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

The role


Enhancing the dining experience of our residents
Encouraging social interaction between residents
Providing great customer service.
Ensure the dining room is set up prior to all mealtimes
Monitor appropriate checklists in support of dining area cleanliness
Asist in keeping the Bistro area replenished
Assist with special events held within the home


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About you


Level 2 in Food Hygiene (or willingness to undertake the qualification within 12 weeks)
Experience in catering services (waiting/serving) is beneficial, but not essential
Excellent organisational skills
Effective written and verbal communication skills
Good judgment, problem solving and decision-making skills
Ability to work flexible hours to meet the business needs
Effective time keeping and time management


We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

We are looking for a unique individual to support with the difficult task of changing the bandages of our 15 year male client who suffers from a chronic skin condition called Epidermolysis bullosa (EB). The client has bandages over the majority of his body which are covering open wounds and blisters which require specific care to avoid infection. This is an extremely painful procedure and the client has specific pain medication prescribed to help with this. There will also always be a carer present who knows the client well to provide him with emotional support and reassurance throughout the process. This task is currently completed by his Dad who understandably finds it very difficult and, now his son is older would like to be able to train up someone else to support with this task. We are looking for:

• someone who is committed long term as training could take up to 6 months before the person is confident in doing this task alone.
• someone who is able to focus on the task at hand and remain detached from their feeling and emotions.
• We are looking to recruit a small team of carers on 2 week rolling rota covering Monday to Sunday, Days and Nights (depending on availability).You must be able to work alternate weekends.

About the Role

• Role: Healthcare Assistant
• Location: Ringwood, BH24
• Hourly Rate: £14 - £15
• Shifts: Nights Saturdays, 9.30pm - 7.30am
• Contract: Part Time
• Speciality: Complex Care
• Start Date: ASAP on completion of recruitment process
• PPE provided
• Must be a Driver

Theory and Practical training will be provided free of charge to ensure you have the correct skills and knowledge to support this service user's needs. This is an amazing opportunity to learn new skills and progress in your health and social care career. Practical clinical training will be delivered by one of our nurses so you can learn first-hand from their expertise.

Benefits working for Sugarman Health and Wellbeing include:

• Enhancing our Service Users quality of life
• Ongoing training and development opportunities
• Ongoing support from other Carers, the Nurse Care Manager, and Registered Manager
• Weekly PayPaid via PAYE or Umbrella
• Holiday Pay (PAYE)
• Refer a friend scheme *Terms and conditions apply*

What are your duties as a Healthcare Assistant in this package?

• Support in Moving and Handling & Personal Care
• Support and maintain all clinical needs.
• Training Carers.
• To be respectful and maintain professional boundaries
• Someone who will go above and beyond for the Service User and staff involved in the package .

Requirements:

• A minimum of 6 months professional care experience
• The right to work in the UK and have the correct documentation for this
• A full enhanced DBS
• An up-to-date CV with full working history

Interested in applying for this role?

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

Sugarman Health and Wellbeing is one of the UKs leading healthcare recruitment and care providers, specialising care and support with individuals who have Complex Needs and Social Care; Tailored to our service users' needs to promote independence and companionship.

Role: Healthcare Assistant

Salary: £14 - £15 per hour

Location: DT4, Weymouth

Job Type: Full Time/ Part Time

Shifts on offer*: Days, Monday to Thursday: 8am - 6.30pm. Nights, Momday to Sunday: 10pm - 8am.

*Shifts Times are set times, but Monday to Sunday flexibility on offer depending on availability.

About the Role

Sugarman Health and Wellbeing are looking for a Healthcare Assistant who can support in and around the Weymouth area, to support across two Paediatric male service users who has a PEG,Tracheostomy,Atresia of airways,Oxygen and other complex needs. Our Healthcare Assistant roles are also doubled up as a companionship role by building up key relationships and promoting independence through daily tasks for our service user within his own home environment and especially within the community.

Activities will include going Moving and Handling, Personal Care and taking part in Clinical Tasks, which you will get the necessary training from our Clinical Nurse Team, and in other facilities run by professional practioners, such as the NHS.

You will then need to communicate effectively and appropriately, whilst also giving them and their next of kin the opportunity to communicate their needs as well.

What are the Benefits?

• Theoretical and Practical training is provided to ensure you have the correct skills and give yourself the opportunity to upskill yourself in the sector.

• Career development opportunities.

• NVQ level 2 and 3 in Health and Social Care *Please enquire for more information*

• Ongoing support from our Office Team, Registered Managers and Clinical Nurses.

• Weekly Pay via PAYE or Umbrella Schemes

• DBS application registered with Sugarman Health and Wellbeing

Requirements for the Role

Here at Sugarman Health and Wellbeing, we are looking for an outgoing bubbly candidate, who can show their best assets on providing the highest quality of support.

• A minimum of 6 months of professional UK Care experience.

• Complex Care experience preferred but not a mandatory need.

• To provide the correct compliance documents including updated Right to Work and original DBS certificate.

• Must be a Driver holding a Full UK Driving License if living outside if the Weymouth area, due to access of Public Transport.

How to Apply?

Please submit a copy of your updated CV. If successful, a member of our Recruitment Team will contact you to discuss your interests and experiences in further detail.

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

Sugarman Health and Wellbeing is one of the UKs leading healthcare recruitment and care providers, specialising care and support with individuals who have Complex Needs and Social Care; Tailored to our service users' needs to promote independence and companionship.

Role: Healthcare Assistant

Shifts: 12 Hour Nights, 8PM - 8AM

Salary: £14 - £15 per hour

Location: DT6, Bridport

Job Type: Part Time

Shifts on offer*: Night, 8PM - 8AM

*Shifts Times are set times, but Monday to Sunday flexibility on offer depending on availability.

The Service User

This is a young paediatric package looking for someone confident to provide care based around the following:

• Dual Lumen Tracheostomies
• PEG Feeding
• Cerebral Palsy(With developmental delay)
• Tissue Viability
• Challenging Behaviours
• Epileptic seizures via Lennox Gastaut Syndrome

About the Role

Sugarman Health and Wellbeing are looking for a Healthcare Assistant who can support in and around the Weymouth area, to support across two young male service users who has a PEG, Learning Disabilities,Atresia of airways,Oxygen and other complex needs. Our Healthcare Assistant roles are also doubled up as a companionship role by building up key relationships and promoting independence through daily tasks for our service user within his own home environment and especially within the community.

What are the Benefits?

• Theoretical and Practical training is provided to ensure you have the correct skills and give yourself the opportunity to upskill yourself in the sector.

• Career development opportunities.

• NVQ level 2 and 3 in Health and Social Care *Please enquire for more information*

• Ongoing support from our Office Team, Registered Managers and Clinical Nurses.

• Weekly Pay via PAYE or Umbrella Schemes

• DBS application registered with Sugarman Health and Wellbeing

Requirements for the Role

Here at Sugarman Health and Wellbeing, we are looking for an outgoing bubbly candidate, who can show their best assets on providing the highest quality of support.

• A minimum of 6 months of professional UK Care experience.

• Complex Care experience is mandatory.

• To provide the correct compliance documents including updated Right to Work and original DBS certificate.

• Must be a Driver holding a Full UK Driving License if living outside if the Weymouth area, due to access of Public Transport.
• Experience with Tracheostomy, Vent, Epilepsy and Medication Administration.

How to Apply?

Please submit a copy of your updated CV. If successful, a member of our Recruitment Team will contact you to discuss your interests and experiences in further detail.

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

Sugarman Health and Wellbeing is one of the UKs leading healthcare recruitment and care providers, specialising care and support with individuals who have Complex Needs and Social Care; Tailored to our service users' needs to promote independence and companionship.

Role: Healthcare Assistant

Salary: Monday - Friday £14ph, Weekends £15ph

Location: BH20, Wareham

Job Type: Full Time/ Part Time

Shifts on offer*: Monday to Thursday 4.15pm - 10pm, Weekends 10am - 5pm

*Shifts Times are set times, but Monday to Sunday flexibility on offer depending on availability.

About the Role

Sugarman Health and Wellbeing are looking for a Healthcare Assistant who can support in the Wareham area, to support a young female service user in her mid-Teens who has a PEG and requires support with Suctioning and other complex care needs. Our Healthcare Assistant roles are also doubled up as a companionship role by building up key relationships and promoting independence through daily tasks for our service user within her own home environment and especially within the community.

Activities will include playing board games/ puzzles, watching TV, socilising with her friends and family, going for long walks, but most importantly, suggesting new ideas and opportunities that serve the service users' best interests, by going above and beyond. Our Service user wants to maintain a healthy lifestyle, and have a structured routine in order to keep her safe and effective at all times.

She is non-verbal but can communicate through facial expressions and body language through she enjoys and wants to do. You will then need to communicate with her effectively and appropriately, whilst also giving her the opportunity to communicate his needs as well.

What are the Benefits?

• Theoretical and Practical training is provided to ensure you have the correct skills and give yourself the opportunity to upskill yourself in the sector.

• Career development opportunities.

• NVQ level 2 and 3 in Health and Social Care *Please enquire for more information*

• Ongoing support from our Office Team, Registered Managers and Clinical Nurses.

• Weekly Pay via PAYE or Umbrella Schemes

• DBS application registered with Sugarman Health and Wellbeing

Requirements for the Role

Here at Sugarman Health and Wellbeing, we are looking for an outgoing bubbly candidate, who can show their best assets on providing the highest quality of support.

• A minimum of 6 months of professional UK Care experience.

• Complex Care experience preferred but not a mandatory need.

• To provide the correct compliance documents including updated Right to Work and original DBS certificate.

• Must be a Driver holding a Full UK Driving License, as there is a Mobility Vehicle that takes you and the service user around the community.

How to Apply?

Please submit a copy of your updated CV. If successful, a member of our Recruitment Team will contact you to discuss your interests and experiences in further detail.

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

Support Worker Blandford Forum - £12.01 ph

Typical Shifts are: Monday - Sunday, shifts range from: 12:00 -22:00, 7:00 -22:00, 7:00 -12:00, 15:00 -22:00, 7:00 -15:00 and sleep ins. Working 2 or 3 shifts a week including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Blandford Forum is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support. As part of your statement please describe a model for psychological intervention for people in a general hospital setting with mental health difficulties. You may wish to discuss how a common model of psychologically intervention could be adapted?

University Hospital Dorset is one of Britain's leading healthcare providers in the NHS. It was created in October 2020 by bringing together two Trusts: Poole Hospital and Royal Bournemouth and Christchurch.

The new Trust has a turnover of approximately £750m and employs over 9,000 members of staff.

We are seeking to appoint a new Group Director of Operations to our Medical Care Group for a fixed period of 12 months. The Medical Care Group is one of three Care Groups in the Trust. It covers all aspects of medicine and is split across four directorates including Emergency & Urgent Care, Older People's Services and Acute Care, Networked Medicine and Specialist Medicine across all Trust hospital sites.

Base Location: Bournemouth & Poole

Interview Date: TBC



The Group Director of Operations is a key leadership role with the Trust, responsible for the safe and effective delivery of services. The successful applicant will work as part of a triumvirate to deliver the strategic ambitions of the Trust.

The total Care Group budget to manage is £220 million and a staff group of circa 2500 members.

The post holder will be accountable for the performance of their Care Group alongside the Group Director of Nursing and Group Medical Director in delivering national and local health care priorities, ensuring clinical quality, delivery of all constitutional standards, patient safety, finance and improving patient and staff experience.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.



Strategically, the Care Group Director will have a key enabling role in aligning site operational priorities with the ambition and vision of supporting the delivery of the Dorset Clinical Services review.

This is an exciting time to join the team with the transformational and investment programme to transform the local area, creating a new, state-of-the-art elective and planned care hospital.

The successful individual will be an astute, driven, flexible and determined individual who has a proven history of successful relationship building in order to deliver our strategy. You will have a strong track record of delivery and be considered inspirational and engaging by both staff and external partners.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.


This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

What's involved with this role:

Temporary Housing Options Officer - Housing Support

Reference no: Bournemouth 5257183

Pay Rate: £16.63 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: Bournemouth, Dorset

This is a fully remote position; however, the candidate must attend the office on day one for induction.

To critically analyse, assess and implement the Council’s housing duty to all those presenting as homeless or threatened with homelessness, in accordance with statute and guidance; 1996 Housing Act (as amended 2002 Homelessness Act) Council policy and working procedures.

As a member of a large team, provide a frontline excellent customer service through comprehensive homelessness prevention advice and housing options advice. Carry out wide ranging complex and sensitive interviews with vulnerable households, applying technical knowledge so as to identify the most appropriate response to the housing needs of the individual households. To record accurate reports of casework for use at court.

Key Responsibilities:

Provide specialist advice on a range of complex housing options and homeless prevention initiatives, e.g. staying safely at home, signposting to money advice services, private rented accommodation, low-cost home-ownership, Housing Association and Council accommodation, including making statutory decisions, pursuant to the Council’s statutory duty under Parts VI and VII of the 1996 Housing Act and the Homelessness Act 2002.
Work in a multi-disciplinary team and have in-depth knowledge, recognise the needs and be able to respond accordingly and in line with the council’s statutory responsibilities to those with complex problems; including child protection, domestic abuse, adult safeguarding, mental health, substance misuse, learning difficulties, disabilities and other medical / social issues.
Carry out detailed legal assessments of applications for the housing register and make legal decisions on all aspects of the application including verification, eligibility, housing need, support and recommendations for the loan or spend of the council’s housing budget. Determine the social care and wellbeing support needs of households in housing need and refer to specialist providers where appropriate.
Participate in Housing Advice Rota, providing excellent customer service in respect of a range of complex and contentious housing enquiries, liaising with other service units and agencies where necessary.
Lead case conferences for households with complex problems and liaise with other statutory and voluntary agencies as appropriate.
Act as housing lead in responses to serious domestic abuse (MARAC), child protection, adult safeguarding etc. where clients have identified housing needs.
Develop strong relationships with the private sector, supported housing providers and social housing landlords with a view to increasing the supply of accommodation available to the Council in the discharge of its homeless duties. To promote multi-agency initiatives in the prevention of homelessness
Maintain continuous professional development and up to date knowledge of related legislation, such as landlord and tenant, family, welfare benefits, child and adult safeguarding, immigration and persons from abroad to determine their respective eligibility for housing and housing related support and understanding the implications of not doing so.
Prevent homelessness wherever possible by negotiation and visiting personal callers in their homes, their families, landlords, solicitors, financial institutions and other housing providers.
Assess and determine applications for rent deposit, arrears and homelessness prevention loans and grants for clients who have found alternative housing or need financial assistance to enable them to sustain their current home.
Manage a portfolio of cases in which the Council has accepted an interim duty under the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017 and to be responsible for conducting detailed and extensive enquiries and assessments, with due regard to the sensitivity and complexity of issues under consideration. This will include conducting detailed interviews with both the applicant and relevant third parties.
Report issues relating to child protection, adult safeguarding and domestic abuse to the appropriate agency and maintain an active involvement in ensuring their housing needs are met.
Ensure that individual applicants are kept fully appraised of progress with enquiries into their application, of the duties upon them in making their application and of information required of them to assist the Council in resolving their application, whilst keeping detailed case records. To take particular care in fulfilling this function where the applicant is disadvantaged through medical or mental health problems, illiteracy, being reliant on interpreting/translation services or for other reasons.
Arrange and assess the suitability of accommodation that may be offered to applicants under Part VII and/or Part VI Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
Provide affidavit evidence in cases of County Court Appeal and/or Judicial Review, to attend Court as an expert witness, presenting cases where the Council is seeking possession of accommodation provided under Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 and/or where the Council is bringing a prosecution for fraud.



Qualifications:

Level 4 diploma or the equivalent experience.
CIH Level 4 Certificate in Housing or equivalent – desirable.



Experience:

Significant experience of providing excellent customer service and specialist, professional advice to people with housing problems.
Part 7 housing options experience and assessing homeless applications under homelessness reduction act essential.
Experience of working for a range of different vulnerable clients (e.g. victims of domestic abuse, mental health, offenders, substance misuse, young people, learning or other disabilities).
Experience of managing a caseload and developing housing options plans.
Experience of team working and multi-agency working
Experience of assessing and determining a wide range of housing and social care, welfare and support needs and entitlements – desirable.
Experience of advising those in debt or with rent / mortgage arrears and signposting to appropriate services – desirable.

Knowledge:

Working knowledge of Housing / Homelessness legislation, case law & associated code of guidance.
Understanding of a range of housing options and homelessness Prevention techniques
To understand the needs of homeless households and the causes of homelessness.



Skills & Abilities:

Ability to understand and impart information and legislation though face to face interviews and in writing
Effective interpersonal and negotiation skills.
Ability to deliver training / workshops to other professionals and clients - desirable
Be able to deal with conflict and challenging behaviour and have strategies to deal with this
Balance of empathy, tact and diplomacy in accordance with the needs of the individual
To be able to problem solve and make decisions using professional judgement
Creative approach to resolve complex problems
Able to organise a diverse workload without close supervision and manage competing demands
Ability to interpret financial information, draw up financial statements and conduct financial health checks - desirable
Ability to recognize issues relating to adult safeguarding, child protection and domestic abuse Ability to effectively use casework management systems
Computer literate & experience of Outlook, Word & Excel.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

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Job Ref: Bournemouth 5257183


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

We have an exciting and rewarding opportunity to join our team as a part-time Mental Health Support Worker at Leven House.

Leven House is a supported living service located close to Bournemouth town centre within walking distance of bus routes and the train station. It provides supported living accommodation for adults with severe and enduring mental health conditions.

Key responsibilities will include:

• Supporting and promoting our clients’ independence and wellbeing.
• Supporting clients to gain necessary skills for independent living.
• The ability to communicate and record information in relation to support needs.
• Providing a high quality of service for clients with a severe and enduring mental health illness.
• Supporting and enabling clients to access community resources.
• Flexibility to work across the week including alternate weekends.

The successful candidate should have:

• Experience of working with and supporting people with mental health.
• An understanding and knowledge of the National Framework for Mental Health and current legislation, standards and codes of practice.
• The ability to communicate with people who have complex needs and behaviours.
• NVQ Level 2 in Health and Social Care or equivalent.

Part-time – 30 hours per week

What Tricuro offers:

• Access to high quality CPD and qualifications
• Comprehensive high-quality induction and ongoing training
• Competitive rates of pay
• Health and wellbeing support package for employees and their families
• Contributory pension scheme
• Enhancements paid for night shifts, weekends and bank holidays
• Generous annual leave entitlement amounting to a minimum of 26 days, rising to 29 days (pro-rata for part time) with continuous service.
• Bank holidays are provided as extra to your leave entitlement or paid with generous enhancements for those that are rostered to work.

Proud member of the Disability Confident employer scheme