Total 77 Customer Service job vacancies in Darlington, County Durham, DL1 1EN

Four positions are anticipated to be filled from this Job Opportunity Announcement:

• One position will be filled at the GS 05 grade level, with an annual salary range of $42,151 - $54,793 per year.
• One position will be filled at the GS 06 grade level, with an annual salary range of $46,987 - $61,085 per year.
• One position will be filled at the GS 07 grade level, with an annual salary range of $52,214 - $67,880 per year.
• One position will be filled at the GS 08 grade level, with an annual salary range of $57,824 - $75,170 per year.

Each position is being filled at the full performance level, therefore there is no promotion potential associated with any of these positions.

These positions are duty stationed at Dry Tortugas National Park (DRTO) which is located 70 miles west of Key West, Florida, in the southeastern Gulf of Mexico. The park is 101 square miles of mostly ocean with a sub-tropical coral reef system. There are currently 7 small keys that make up less than 0.2% of the park area. These keys are home to a variety of nesting seabirds including: sooty terns, brown noddys, magnificent frigatebirds, and masked boobies. The keys are also hosts for several hundred loggerhead and green sea turtle nests each year. The marine part of the park consists of a large variety of coral reefs, which have been severely impacted by warm ocean temperatures and coral diseases over the past several years. The Natural Resources program will be focused on monitoring how the loss of coral effects the ecosystem and whether restoration projects can help preserve and enhance the ecosystem and the populations that rely on it.

Work will include a mixture of terrestrial and marine focused duties. Which will include conducting monitoring studies for seabirds and sea turtles, invasive species management, marine surveys (coral, fish, benthic invertebrates, seagrass, etc...), and restoration projects. Work priorities can shift rapidly due to the remote nature of the park, weather patterns, and logistical difficulties, so being flexible is vital to these positions.

While on duty employees typically stay at Garden Key, a remote 16-acre island with few services. The island does have employee housing, a small recreation room, and limited Starlink internet. Employee housing at Garden Key is in small or shared apartments with other employees. Housing units have running water, air-conditioning, and small kitchens. There are no grocery stores, banks, etc... available on the island. Employees must travel to Key West to access most services. Creating a work-life balance while living at a worksite for up to two weeks, with limited to no services can be challenging. Available recreational activities include: snorkeling, diving, paddleboarding, fishing, sailing, birding, and other outdoor pursuits.

For more information about Dry Tortugas National Park please visit Dry Tortugas National Park (U.S. National Park Service). Information about the city of Key West can be found at Key West, FL | Official Website.

Starting at $42,151 Per Year (GS 5-8)

Position:Complex Care Manager

We are seeking a Clinical Care Managerto lead and oversee the coordination of clientcare services. The ideal candidate will be responsible for managing a multidisciplinary team, ensuring the delivery of high-quality care, and acting as a key liaison between clients, families, and multiagency agencies. You will play a crucial role in improving clientsservices and outcomes, enhancing the clientexperience, and optimizing care delivery.

Responsibilities:

Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

Lead and supervise a team of nurses, care coordinators, and other clinical staff to ensure efficient and high-quality care delivery.

Develop, implement, and monitor individualised care plans for clients, ensuring they meet clinical, emotional, and social needs.

Collaborate with healthcare providers, social workers, and family members to coordinate care and ensure a holistic approach to clientmanagement.

Monitorprogress and make necessary adjustments to care plans based on clinical outcomes andfeedback.

Act as a primary point of contact for clientsand their families, providing support, education, and advocacy as needed.

Ensure compliance with all regulatory requirements and organisational policies, maintaining a focus on safety and quality.

Track and report on key performance indicators (KPIs) related to clientcare, team performance, and operational efficiency.

Provide leadership and mentorship to clinical staff, fostering a culture of continuous learning and improvement.

Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

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Experienced Registered Adult Nurse

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Previous experience working in a regulated care environment is a must, ideally in a domiciliary environment/home care.

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Excellent communication skills

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A natural leader, someone comfortable motivating and engaging a team.

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Comfortable working within a multi-disciplinary environment.

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Experience of working with Service Users who have additional support or complex needs.

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A passion for delivering excellent care to a high standard.

Benefits:

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Great Career development opportunity with a fast-growing Company.

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Hardworking team looking to utilise Technology to improve Home Care in the UK.

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Competitive salary with On-Call Included.

You'll have access to:

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Training and development for your role and future Career with Cera

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Lifeworks discount platform and Employee Assistance Programme

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Refer a Friend scheme

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Mobile phone and other required tech

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Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Responsible for the reception of patients and visitors to the Department and all reception duties concerned eg sorting post / filing / stock monitoring / photocopying / delivery checks/scanning/booking transport. Responsible for the timely and accurate management of patient information in theDepartment. Responsible for registering new patients on the Patient Administration. System / Symphony / System One ensuring data is retrieved and recorded accurately as the information is fed to other systems within the hospital. To generate and send out letters to patients inviting them to contact the department to make an outpatient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients and if no response a letter is sent to the patients GP and the referral is cancelled from the Patient Administrative System to allow best utilisation of outpatient clinic appointment slots and ensure no wasted capacity if patients do not respond. To receive and deal with telephone calls from patients. To ensure that all appointments which require cancelling or amending are reallocated for patients. Booking of transport for patients, where medically necessary. Identifying potential overseas visitors on arrival for appointments or admissions and inform overseas patient interviewer to ensure appropriate action is taken. To ensure that patients calling the department are dealt with in a prompt, responsive and courteous manner at all times in order that patients are satisfied with the service provided by the Reception Team to ensure the Trust is portrayed in a positive manner. Liaise effectively with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department. Ensure patient satisfaction and confidentiality is maintained throughout. Deal with distressed, abusive and/or complaining customers face to face and via the telephone. Provide a service to patients and secretaries regarding requests/queries. Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to. Compiling and sending clinical letters as required. Ensure all patient demographic information is collected and updated.

Job Summary: The Pharmacy Technician will support the Enhanced Health in Care Homes Framework from NHS England as part of the NHS Long Term Plan. You will support delivery of effective medicines management and medicines optimisation, safe transfer of care, medicines reconciliation and patient counselling. You will provide advice and guidance to care staff to support them in administering medications. Working within their own competency, the Pharmacy Technician will support discussions about medication within the MDT and ensure changes to usual medications are updated on the GP records and the care home informed and supported to safely make these changes, including putting in place any drug monitoring required. The Pharmacy Technician will need to be a team player with good communication and organisational skills, including good time management. You will need to demonstrate your own initiative, be motivated and enthusiastic and be able to work under pressure. Initial key responsibilities: Effective medication changes from MDT, advice from ANP, Pharmacist or GP and ensuring understanding of care staff. Blood pressure reviews within own competency. Attendance at MDT with medication support. Visits to Care homes to ensure medication compliance. Discharge review follow up. Care home medication requests for missing monthly items. Care home requests for interim items or when required medication. Care home advice CPN medication changes- usually letter attached to email, processed in same way as if coming into hub workflow. Additional responsibilities commensurate with the role Aims/Goals of the Role Reduced GP workload Reduced medication costs by formulary prescribing cost-effective alternatives. Improved medication outcomes for patients Improved patient safety and medication optimisation Improved efficiency of medication changes Improved formulary prescribing to enable better value/outcomes from medicines. Improved management of shared care drugs Key working relationships: The Enhanced Health in Care Home team Care Homes GPs and GP staff Darlington PCN Pharmacist and technicians within the practice teams Community Pharmacies Secondary care Pharmacy teams Secondary care discharge teams

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Serves as a technical advisor on the application of the USWA and the interpretation of the provisions of contracts for the storage and handling of government-owned or loan commodities.
• Conducts in depth, technical reviews of warehouse examination reports for completeness and accuracy, and determines if prescribed examination procedures were followed.
• Monitors the progress of newly hired examiners.
• Serves as a technical liaison on information technology issues pertaining to the warehouse examination and inspection program.
• Provides oversight on the serious and complex examinations, involving alleged violations and illegalities.
• Verifies that warehouse operator’s records and receipts meet requirements established by regulations, storage agreements, and/or contracts.
• Serves as the Division safety liaison. Identifies and investigates safety issues and determines precautions and/or protections required for the safety of examiners.
• Assists supervisor in coordinating the work of other team examiners and providing technical direction as needed.

Starting at $49,025 Per Year (GS 7-9)

This post is for a Consultant in Intensive Care Medicine. The successful applicant will be based at the University Hospital of North Durham. This post will have a regular commitment to Intensive Care Medicine but will also be able to accommodate additional specialities such as Anaesthesia, Emergency Medicine and other allied specialities. . The Department would actively support the development of any specialist areas identified by the successful candidate.

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Student Support Coordinator

Salary banding: £22,880

Location: covering Port Talbot and Bridgend (45p per mile).

Contract: FTC until December 2025

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Student Support Coordinator, your primary role is to conduct progress reviews, identify areas for improvement, provide guidance, and offer support to enhance the learning experience.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Conduct regular and comprehensive progress reviews for JGW+ Learners, assessing their achievements, challenges, and overall achievement of ILP.
Provide individualised support to learners based on progress reviews, addressing specific needs and challenges to ensure successful participation in the programme.
Collaborate with learners to set realistic goals and develop action plans, tracking progress and adjusting strategies as needed.
Collaborate and foster clear communication with JGW+ team members, and relevant stakeholders to ensure a coordinated approach to learner support.
Maintain accurate and up-to-date records of learner progress, utilising data management systems and digital platforms to track achievements, milestones, and areas for improvement.
What are we looking for?

Essential

A strong passion for working with young people and supporting their growth.
Excellent interpersonal and communication skills.
Full Driving Licence and use of own vehicle
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Makes arrangements with livestock owners and independently draws blood samples from animals.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

Starting at $44,117 Per Year (GS 6-8)

• The duties described are for the full-performance level.
• Gather information from the various individuals and organizations that owned or handled the animals prior to their being identified as a reactors.
• Trace the movement of the animals back to the herd of origin.
• Review data to determine program effectiveness, to identify problem areas, and to detect trends or developments.
• Standardize the program, initiate measures to reach established program goals, and monitor all activities in support of the animal identification program.
• Explain to affected parties the requirements of the animal identification program and enlist their voluntary compliance through a better understanding of the program requirements.
• Observes/monitors contract or fee basis personnel to assure that they are performing work as agreed to in the contract or fee basis agreements.
• Periodically reviews inventory of supplies and equipment used in the animal identification programs to ensure sufficient inventory for effective program operation.

Starting at $59,966 Per Year (GS 9)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

Starting at $39,576 Per Year (GS 5)

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Care Assistant - Complex Care

Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

About Us

Routes Healthcare is a leading care provider, we are a care company not an agency, we are real people who put individual healthcare needs first. Providing support to people in their own home and out in the community, we take the time to listen to our clients and make sure their needs are met and they are looked after with care and consideration.

Routes Healthcare is looking for dedicated and passionate care workers to deliver high standards of care.

Benefits:

• Career development through our Routes Academy programme helping you achieve your goals.
• Support with a dedicated on-call team, 24/7.
• Wellbeing and mental health support.
• Flexible shift patterns – let’s get a good work/life balance from the start.
• Staff referral scheme with generous incentives.
• We don’t use agency staff, only employed Routes care workers will be on shift.

About the role:

We provide complex care and we have a client in the Darlington region needing support from dedicated complex care assistants.

We are committed to making lives better 24 hours a day, 7 days a week. This not only includes the people we support but the lives of their loved ones and family members too.

We support people who need complex care services for people with long-term health conditions, clinically-led enhanced homecare and end-of-life care. All with the individual’s hobbies, activities, daily routines and so much more in mind.

As care is always needed, a range of shifts will be available from Monday to Sunday, please speak to the recruitment team to hear about our shift patterns.

We pay between £12.82 - £14.00 per hour depending on the level of care and location and this includes holiday pay.

What you will need for the job:

• At least 6 months paid care experience in the UK.
• The right to work in the UK without needing employer support.
• A full valid driving licence in the UK and access to a car for work.
• A caring positive attitude and patience.

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your journey.