Total 116 Customer Service job vacancies in Cramlington, Northumberland, NE23 6AZ

Job Title: Residential & Respite Support Worker - Children and Young People

Location - Hexham

Salary - £12.42 Per hour

Contract - Temporary

Working hours - Full-time or part-time with full flexibility to work around your schedule.

Job Overview

Do you have a strong desire to positively impact the lives of children and young people? At Brook Street Social Care, we believe in the power of compassionate, high-quality care and we are committed to supporting both professionals and organisations in the social care sector to help people thrive.

We are looking for a caring and dedicated Residential Support Worker to join our team. In this role, you will have the unique opportunity to positively impact young lives, creating a safe, nurturing environment where children and young people feel supported and valued. You will be part of a team that prioritises your professional growth while fostering a supportive workplace culture where diversity and compassion are at the core of everything we do.

If you are ready to embark on a meaningful journey and make a difference in social care, join us and help us continue our mission of delivering exceptional support to those who need it most.

Benefits:

• Ongoing training, consultant support, and access to an employee assistance program.

Role Responsibilities:

• Provide Care and Support: Assist children and young people with daily needs, personal care, and activities, fostering a positive environment.

• Respite Services: Offer caregivers relief through planned recreational and educational activities.

• Ensure Safety: Adhere to safeguarding policies and conduct safety checks.

• Documentation: Keep accurate records and communicate with families and agencies.

• Collaborate with Team: Participate in meetings, training, and support team culture.

• Professional Development: Pursue continuous training to stay current with best childcare practices.

Qualifications and Experience

Essential:

• DBS on the update service for children and adults
• Experience with specific conditions (e.g., autism, learning disabilities).
• Experience working with children and young people in a residential or respite care setting.
• Understanding of child development and the needs of children with diverse backgrounds and abilities.
• Excellent communication and interpersonal skills.

Desirable:

• NVQ Level 3 in Health and Social Care (Children and Young People) or equivalent qualification.

We are an equal opportunities employer and welcome applications from all sections of the community. All candidates are subject to an enhanced DBS check and satisfactory references

#NEWJP

The post holder must be willing to travel to support team working, along with practice and Primary Care Network (PCN) engagement. The Primary Care Commissioning Manager will operate effectively and flexibly within a demanding environment to provide specialist, expert leadership in interpreting and managing GP contractual changes, quality improvement and change. The post holder will be responsible for leading on a defined range of responsibilities within the primary care workplan and will be expected to work both autonomously and as part of a team. The post holder will be expected to manage and deliver projects and tasks, mandated locally, regionally, or nationally, with due consideration for decision making, assurance and reviewing processes, whilst undertaking appropriate stakeholder and engagement to support change, service improvements and commissioning. Are you passionate about health and social care and looking for a role that offers flexibility and growth? At North East and North Cumbria Integrated Care Board, we value work-life balance and offer a range of flexible working options, including hybrid working. Enjoy a supportive team environment, competitive salary, and opportunities for professional development. Apply now to make a difference in our community! We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process. This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region. Benefits: Competitive salary and pension scheme Opportunities for professional development and training Supportive team environment Enhanced work-life balance through flexible and hybrid working arrangements Employee Benefits Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process. Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Duties and Responsibilities of the Post: Reception To ensure that all visitors and telephone callers to the practice are greeted professionally and telephone calls are managed appropriately. Making appointments on SystmOne, prioritising patient expectations and booking accordingly. The post holder will action front desk tasks in a timely manner. Prescription Desk & Tasks The post holder will process prescription requests in a timely manner, liaising with the relevant other teams where needed. Other duties include actioning prescription tasks, promote online ordering for repeat medications. The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times. Reports To follow the protocol for logging and running patient reports as requested. Ensure appropriate costs are aligned with each report. Data Entry (in training) The post holder will maintain a manageable workload that comes through the workflow, the workflow will be checked regularly and processed within the timescales set. Any items that need actioning followed up or investigating will be carried out within the correct processes, ensuring clinical data is directed to relevant teams with a clear guidance of expected outcome. ADHOC Duties: Any other duties requested by the partners or management. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Skills, Knowledge & Experience Work accurately and methodically Meet deadlines Use medical terminology Pay attention to detail Work in a team but use their own initiative Work with all types of people Be helpful and reassuring if dealing with patients and their families Excellent keyboard skills IT skills Good spelling and grammar Organisational skills Previous work in a GP practice an advantage Working within busy environment Dealing with general public Experience of using clinical systems such as SystmOne Keep updated records of appropriate recalls Any other administrative work as required by the practice, or partners. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safety, Health, Environment and Fire (SHEF) This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety. Confidentiality The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

Job Title - Residential Support Worker - Children and Young People
Location - Choppington/Morpeth
Salary - £12.42 Per hour
Contract - Temporary
Working hours - Full-time or part time with full flexibility to work around your schedule.

Job Overview
Do you have a strong desire to positively impact the lives of children and young people? At Brook Street Social Care, we believe in the power of compassionate, high-quality care and we are committed to supporting both professionals and organisations in the social care sector to help people thrive.

We are looking for a caring and dedicated Residential Support Worker to join our team. In this role, you will have the unique opportunity to positively impact young lives, creating a safe, nurturing environment where children and young people feel supported and valued. You will be part of a team that priorities your professional growth while fostering a supportive workplace culture where diversity and compassion are at the core of everything we do.
If you are ready to embark on a meaningful journey and make a difference in social care, join us and help us continue our mission of delivering exceptional support to those who need it most.

Benefits:

• Ongoing training, holiday pay, refer-a-friend bonuses, consultant support, and access to an employee assistance program.

Role Responsibilities:

• Care and Support: Provide person-centred care, support daily activities, and create a positive environment for children's well-being.
• Safeguarding and Safety: Follow safeguarding policies and conduct safety checks.
• Documentation and Reporting: Maintain records and communicate with team and external parties for coordinated care.
• Team Collaboration: Participate in meetings, training, and support team cohesion.
• Professional Development: Engage in continuous learning and best practices in childcare.

Requirements:

• DBS clearance, relevant experience, strong communication skills, and a UK driver's license.
• Desired: NVQ Level 3 in Health and Social Care

We are an equal opportunities employer and welcome applications from all sections of the community. All candidates are subject to an enhanced DBS check and satisfactory references.

#NEWJP

Location: Newcastle-upon-Tyne

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Astor

Astor Court Care Home is located near the village of East Cramlington, with local shops and the new Northumbria Emergency Care Hospital only a short distance away. The home is dual registered to provide residential and dementia care, including respite care and day stays. Astor Lodge View nursing home is also located in the grounds and offers general nursing and dementia nursing care.Facilities include en-suite bedrooms, several large lounges, a coffee shop, hairdressing salon, cinema, games room and a bar where residents and visitors socialise. The extensive grounds include large gardens to the front and back of the home and a small conservatory. Generous car parking is available.

Proud member of the Disability Confident employer scheme

Are you committed to learning new skills? Do you want to be part of a fantastic team at the worlds most advanced and sustainable paint plant?

Can you champion the company values as well as live the Ashington site Cultural Principles?

Our client believe that diversity is what makes their site a great place to work so they welcome people from all experiences and backgrounds. To be competent in every role, they will support any applicants to reach their full potential.

As a Manufacturing Support Operator (MSO), you will be responsible for supporting the existing site team in ensuring manufacturing has all the materials necessary to achieve its production performance targets by following agreed standard operating procedures and using continuous improvement methodologies to improve performance in terms of Health, Safety, Environment and Quality.

• Manufacturing Support Operators
• Located in Ashington - Northumberland
• Annualised Shift pattern four 12 hours shifts including bank holidays and weekends
• £11.44 per hour + £169.42 shift allowance per week

Key Responsibilities

• Responsible for your work, your safety and the safety of your colleagues
• Ensure you follow are HSE rules and procedures for any tasks you are required to do
• Ensure you take care of the quality of our products at every step of our manufacturing operation
• Sound knowledge of systems and procedures and carries out all work in a safe manner and use escalation process effectively when you are at work
• Capable of driving FLTs to load and unload vehicles (desirable but not essential)
• Continually challenges self and personal performance
• Demonstrates a good understanding and knowledge of the business

Benefits:

• Accessible via public transport / On-site Parking and on site facilities
• 33 days holidays a year (including Bank Holidays)
• Pension
• Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group

Psychology Graduate Teaching Assistant - Newcastle Upon Tyne/Northumberland

Are you a Psychology graduate looking for a work in education across Northumberland and the surrounding areas?

At Teaching Personnel, we are working closely with successful secondary schools and colleges in the Newcastle area with support staff vacancies. Many of our client schools have shown an interest in Psychology graduates for these roles, as they often have an interest in behaviour supported by academic theory, but also understand the importance of both well-being and additional learning needs.

These type of roles provide the opportunity to gain first-hand experience in a school setting for future career progression into teaching or working with children and young people for example Education Psychology courses or clinical courses

No prior experience required - just a willingness to get involved in the classroom setting.

About the role
- Daily rate £85 - £100 daily rate with both full & part time positions available
- Work on a 1:1 basis with students who require additional support
- Provide general classroom support
- Opportunities for progression onto our Future Teachers Programme
- Will initally run until Easter 2025

The ideal candidate must
- be able to communicate effectively with other staff and students, monitoring developments and progress and bring an ambitious personality to the school environment
- be composed, with the ability to manage challenging behaviour and situations
- have transferable skills and a genuine interest in supporting young people with SEMH needs
- be able to show a patient and understanding attitude towards all of the students' needs and circumstances

If this sounds like you and you are interested in this role, please submit your CV using the link provided below. If you would like more information, please contact the Tyne Tees Secondary Branch. We look forward to hearing from you!

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Senior Care Assistant (Nights) based at based at Harwood Court, Cramlington

Available Hours:

Various hour's available full time - 0-44 hours

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

Pension, 20 days holiday (exc. bank holidays) - (Holiday entitlement depends on number of hours worked (pro rata basis of a full-time entitlement))

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Protective Care Group are looking for our next Support Workers who are committed to supporting the children and young people in our care by cultivating a safe, caring and loving environment.

Our young people have faced incredibly challenging beginnings in life. As a result of their past trauma, they are now navigating not only the complexities of being a teenager but also the difficult process of healing and understanding their experiences. This does often result in some very challenging behaviour therefore you must be comfortable with behaviours and needs such as absconding, self-harm, sexualised behaviour, attachment disorder, trauma, criminalisation and physical violence.

While this role can be challenging, it’s also incredibly rewarding and, most importantly, FUN. Our young people love getting out and being active—we’ve spent days hiking, kayaking, playing football, cooking nutritious meals and enjoying pamper nights. If a young person wants to do something, it’s our job to ensure it happens safely and with care.

Considerations before applying:

-You will be placed in a team anywhere within the North East of England so flexibility in travel and staying away from home is essential.
-A full UK manual driving license is a requirement for this role, our young people like to get out and about!
-We adopt a flexible approach to working as all of our young people are different. Shifts will typically follow a 4 on, 4 off pattern, including both 12 hour day and 12 hour waking night shifts, often your day shifts will be followed by a sleep in.

Requirements
-If you hold a Level 3 qualification in Child and Residential care (or a suitable alternative) that's a bonus but for the right person, we will support you in obtaining this.
-If you have an outgoing personality, are willing to get stuck in and have fun, this could be the perfect role for you!
-An understanding of trauma and its effects on behaviour will be an advantage but training will be provided.
-Understanding of what safeguarding means and the importance of safeguarding within this role.
-Full right to work in the UK and a valid UK manual driving license.

Benefits

The ultimate reward for this job is knowing that you’ve made a difference to a young person’s quality of life and future prospects, but our Support Workers also benefit from:

-Security - PAYE role, so no need to worry about consistency of shifts and pay
-Remuneration - competitive basic salary of £32,000 plus uplifts for each shift you work with a young person and for sleeping nights, paid annual leave, company sick pay, company pension
-Investment in you - training you need to do your role well, including paying for you to complete your NVQ Level 3 in Residential Childcare if you do not already have it, progression plan and training to help you get to where you want to be
-Dedicated wellbeing support from management, internal Wellbeing Specialist and free confidential counselling services
-Active and generous refer a friend scheme

Care Assistant (Days & Nights) based at Cramlington, Harwood Court

Available Hours:

Various hour's available full time - 0-44 hours

Salary £12.31 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Care Assistant at MHA you will provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. Every day will be different, and you'll have the opportunity to use your people skills to make a real difference.

For more information about the role please review the attached job description.

Pension, 20 days holiday (exc. bank holidays) - (Holiday entitlement depends on number of hours worked (pro rata basis of a full-time entitlement))

About the home

Finding the right care home can be a difficult journey for any family. And the decision often takes on different meaning when choosing support for a loved one with dementia. We know this can be a complicated time, but your local team at MHA's Harwood Court care home will be with you every step of the way.

Join us for a visit and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Harwood Court care home in Cramlington could welcome a new lease of life for the person you love - with wellbeing, dignity and respect at its heart.

About you

The right values, attitude and behaviours are more important than your previous career background. Therefore, whilst previous care experience is desirable it is not essential, and we will provide all the training and support you need to thrive. You don't need any qualifications to get started as a Care Assistant. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have an S/NVQ 2 or 3 Diploma in Health & Social Care, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

About The Role

In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times. Do you fit this role?


About You
As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Assistant we will invest in you and you will enjoy additional support and benefits including:

- Hourly rate is subject to experience and qualifications.
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Your new company

A well-established organisation based in Northumberland is looking for a self-motivated, organised customer service professional to join their sales team for a temporary period of 3 months. They are looking for someone with previous experience in sales or customer service who is available at short notice.

Your new role

• High-volume outbound calls to prospective customers from provided leads or cold call lists
• Promote products or services, explaining features, benefits, and pricing to generate sales
• Identify sales opportunities by researching and understanding customer needs
• Follow up on potential leads and maintain relationships to convert them into sales
• Maintain accurate records of all customer interactions
• Provide excellent post-sale customer service to ensure satisfaction and foster repeat business

What you'll need to succeed

• Proven experience in a similar customer service/sales role
• Excellent verbal and written communication
• Strong sales and negotiation skills
• Ability to handle objections
• Self-motivated, with a results-driven mindset
• Ability to work under pressure and meet deadlines

Job details

• Temporary 3 months
• Immediate start
• Competitive hourly rate
• Full-time hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen for a position of Call Handler / Administrator to join the Onecall Team part of Northumberland County Council’s Adult Social Care Service.

The role is full time, fixed term until 30/09/2025, based in the Call Centre at Foundry House, Bedlington, NE22 5HS. 

The successful candidate will be highly motivated and conscientious, previous call centre experience is advantageous, although full training will be given. 

The role is well supported by an experienced management team, dedicated to ensuring staff are provided with all the relevant training opportunities to enable staff to carry out their responsibilities to a high standard. Onecall is the single point of access for calls into Adult Care and Children's Services. This is a fast-paced and busy environment. 

The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services.

You will receive and direct information to the appropriate teams including the recording of correspondence into several databases.

You will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.

For further details / informal visits contact: Judith Downey, Team Manager 07976204056, or email -Judith.Downey@northumberland.gov.uk

Proud member of the Disability Confident employer scheme