Total 505 Customer Service job vacancies in Client Office: Washington, DC

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

• Engage Survivors to provide crisis intervention, identify needs, and make appropriate resource referrals.
• Ensure the Survivor Outreach Services program functions in accordance with governing laws, policies, and regulations.
• Conduct research on program components/procedures to evaluate and enhance the quality, effectiveness, and efficiency of services and communicate program changes to leadership.
• Build coalitions with internal and external partners/stakeholders to coordinate program goals, establish referral networks, and maximize resources.
• Manage the Survivor Outreach Services fiscal resources to include controlling the operating budget, preparing expenditure justifications, and coordinating donation accountability.

• Provides regional coordination, leadership and execution of needed direction, guidance, and oversight of death and serious injury.
• Liaison between the Forest Service and family members during incidents, casualties and injuries.
• Implements national policy, objectives, and standards for assigned program.
• Participates in the development of technical and policy direction and guidance, training, and oversight.
• Assists with the regional Critical Incident Stress Management (CISM) program in support of the Regional Coordinator.

MAJOR DUTIES:

• Assists in advising on the park's cultural resources, particularly history.
• In concert with the supervisor or higher-graded specialist, identifies, evaluates, and monitors cultural resources, identifies potential threats, and makes recommendations to management regarding status and mitigation of impacts (present and future).
• Assists with creating and implementing segments of the cultural resources management plans, interpretive prospectus, and spin-off documents such as specific plans, action plans, revisions, and fiscal and budget documents
• Conducts historical research for planning documents, including general management plans, special history studies, resources management plan, environmental impact statements, environmental assessments, and special resource studies as required to meet the needs of the park.
• Recommends, plans for, and executes historical investigations required to meet National Historic Preservation Act (NHPA), NPS guidelines, and the research needs of the park.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas (services lines) of the medical center that have a need.

Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients.
- Administrative processing of Veteran patients in enrollment, benefits, and registration.
- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
- Obtaining essential information and documentation from Veteran patients for enrollment activities.
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
- Facilitating communication between Veterans and other facility consult departments.
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
- Processing and record keeping of inpatient medical records.
- Manual and electronic data entry.
- Collation of statistical information.
- Entry of Physician orders and consult requests.
- Prepares Veteran patient statistics.
- Providing reception to incoming and outgoing customers and communication.
- Utilizes Microsoft Office software to compile data and formulate reports

Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm however shifts could include, Weekdays & Weekends, All Shifts to include Day, Evening, and Night. *Available shifts will be discussed during the interview process.
Recruitment Incentive (Sign-on Bonus): Authorized for New to Federal Employees in accordance with agency policy
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

This position is located in the Operational Services Bureau, Special Operations Division (SOD), United States Capitol Police (USCP).  Serves as an Operations Support Assistant at the Division level within a Bureau or an Office. Performs a broad range of technical and administrative office support work and services to support sworn and civilian staff. Provides human resources support services, automation/computer support, records maintenance, report/information consolidation and similar functions.  Performs a range of support operational activities including monitoring and analyzing workflow issues and projects in consultation with supervisors and/or senior officials. Performs other official duties as assigned. Due to the nature of a police force and emergency operations, civilians may be called upon to perform emergency operations duties outside the realm of their expertise.  Other duties as assigned may vary significantly from the primary duties of the position, and the incumbent as a Federal law enforcement agency employee must be fully aware of this possibility.

At the CP-05/GS-07 level, the duties include: Working closely with management in a developmental capacity by performing assignments and completing trainings, both of which are aimed to prepare the incumbent to gain the necessary knowledge and skills to perform the duties at the higher grade level.

Establishes effective working relationships with officials, officers, and civilian personnel.  May attend roll calls with the officers.  Actively assist officers with various administrative requests.  Fields phone calls from other divisions, agencies, vendors, and the public.

Utilizes personal computer/office automation systems including word processing, database management, spreadsheets, and/or other software packages to prepare reports, graphs, charts, etc.  May provide basic service/maintenance of office equipment such as copiers and facsimile machines by replacing paper, toner cartridges, etc., and provide staff and officers with basic computer assistance such as basic knowledge of word processing or spreadsheet software.

Reviews documents for grammar, format, and spelling. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers.  Organizes and maintain office files and prepare older files for digital archiving. 

At the full performance level of CP-06/GS-08, the duties include:

Prepares, maintains, and certifies automated Time and Attendance reports and monitors leave balances using the WorkBrain system.  Provides assistance and/or information to officials and officers with overtime requests, leave requests, Family and Medical Leave Act (FMLA) applications, Paid Parental applications, pay certification, payroll corrections, workers' compensation paperwork, requests for advance leave, requests for leave without pay, and similar services as requested. Serves as the organization's liaison for office support services.

Organizes and maintains office files, records, manuals and related materials in accordance with established policies and procedures. Plans and coordinates extensive office support services for specialized or unique program or office needs. Responds to inquiries and requests for assistance on administrative problems. Maintains procurement files and databases in accordance with Federal regulations and agency directives.

Establishes control records on incoming correspondence and action documents, following up on work in progress to ensure timely action. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers. Reviews documents requiring coordination by the supervisor for conformance with regulations, grammar, format, and special policies of the organization.  Uses a database to obtain a document tracking number to log out documents to various offices.

Assists in the preparation of requests for procurement, training, travel authorizations, travel vouchers, reimbursements, and other forms as needed, using applicable automated systems.

• Performs tasks with several steps or sequence of tasks such as: sets up food service counters, steam tables, dining room tables, hot and cold food service stands.
• Serves food cafeteria style to diners.
• Set up glasses, silverware, butter, condiments, salads, desserts, bread and cold beverages on serving counter as instructed.
• Maintain concept environment, equipment, utensils and surfaces in a sanitary clean and neat condition.
• Incumbent responsibilities may include scraping and pre-rinsing dishes, glasses and flatware for washing.
• Separate food waste and trash.
• Loads dishes into the dishwasher; hand washes dishes.
• Stacks and stores clean dishes.
• Scrapes, cleans, scrubs, washes or wipes ranges, ovens, fryers and urns.
• Cuts, scrapes, chops, dices or peels fruit and vegetables.
• Removes soiled dishes, glasses and flatware from tables and carries to the dish-washing area.
• Cleans tables or paper, other trash or soiled linens and wipes clean tables.
• Performs other duties as assigned.

• The duties may include, but are not limited to:
• Sharing responsibility with the Deputy Administrator for formulation and execution of the programs, policies, and processes of the Grants Division, which operates the full range of pre-award and post-award functions.
• Serving as a consultant and advisor to the Administrator and other Department officials on matters relating to Grants Division activities.
• Representing the Deputy Administrator and Associate Deputy Administrator in formulating and administering long-range and current policies and programs relating to grant programs.
• Investigating innovative means to increase efficiency, promote evaluation and impacts analysis, and reduce reporting burden for grants, while ensuring government-wide priorities are met.
• Recommending changes to update and correct deficiencies to the Grants Division's policies, guidelines, and procedures.
• Providing guidance and decisions in establishing priorities and procedures involving policy, setting deadlines concerning negotiation, execution, and post-administration of grant agreements.
• Providing expert management advice to the Deputy Administrator on broad and complex grant administration and systems issues within a wide-range of AMS programs.
• Identifying and recommending training, resources, technological, and process improvements to promote efficiency gains in grants management across all grant programs.
• Ensuring adequate managerial and financial controls in accordance with applicable policy and directives concerning budget, federal assistance, procurement, personnel, and other administrative matters.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12512895

Duties may vary based on grade. At the GS-6 full performance level of this assignment, SCC LPN is responsible for observing, recording and reporting changes in the patient's condition, as well as assisting in the development and revision of the patient-driven holistic care plan for life. Duties will include:

• Utilize all available tools, such as care management tool, to enable effective and efficient identification, intervention, and follow-up of individual patients and cohorts.
• Ensure appropriate evaluation and access is provided to patients assigned to specialty clinics as assigned.
• Function at the full extent of the team member's relevant clinical privileges, credentials, scopes of practice, elements of practice, certification, functional statement, position description, or other VHA or local facility approved documentation of competency.
• Participate in team performance improvement and sustainment activities to optimize team efficiency and care delivery to patients.
• Technically proficient in initiating, performing and completing care of the veteran population.
• Recognize and report unsafe equipment, conditions, and practice.
• Actively seek out educational opportunities to enhance nursing knowledge and skills, and share with other staff to improve and advance nursing practice.
• Perform specialty care operations management processes, as appropriate independently with little direct supervision (including the ability to organize work, follow instructions, write and type legibly and accurately).
• Perform communications and facilitate safe transitions of patients between the SCC site of care and other health care settings, using informal and formal communication methods, as appropriate.
• Providing health education and health coaching on wellness, disease prevention, chronic care management, and self-management skills to patients and personal support persons, commensurate with the documented expertise or professional training of the SCC member.
• Engage patients in using health care, encourage patients to engage personal support persons, receive input from patients and personal support persons regarding VA care.
• Use formal and informal communications that are respectful, effective, timely, and bidirectional with all team members (including the patient and personal support persons) to convey significant, clinically relevant information for the care of the patient.
• Collaborate with informatics technology staff to develop and implement systematized, electronically supported, standardized, tools to support SCC care delivery processes (e.g., pre-visit reminder calls, post-hospitalization follow-up calls, recall scheduling procedures, new patient orientation).
• Serve as a preceptor in orienting, educating, and training less experienced LPNs and NAs/HTs related to support duties for more complex, specialized tests/procedures.
• Document in a timely, accurate, and concise manner.
• Gather information from non-scheduled patients such as a chief complaint and history of symptoms to document and communicate information to the Registered Nurse.
• Check patients in for appointments and gather vital signs.
• Order labs and diagnostic tests appropriate for the LPN scope of practice following policy/SOP.
• Set up for major and minor office procedures/assist and chaperone.
• Maintain contact with needed departments for supplies (Biomed, decon, processing, SPS, pharmacy, etc.).
• Track the progress and flow of equipment going in and out of the clinic.
• Ensure equipment is in working order, f/u for timely repair/replacement if needed.
• Assist RN in consult follow up and scheduling patients.
• Monitor surgical patients ensuring appropriate scheduling for follow-up including pre-operative and post-operative appointments.

Duties may vary based on grade. At the GS-6 full performance level of this assignment, SCC LPN is responsible for observing, recording and reporting changes in the patient's condition, as well as assisting in the development and revision of the patient-driven holistic care plan for life. Duties will include:

• Utilize all available tools, such as care management tool, to enable effective and efficient identification, intervention, and follow-up of individual patients and cohorts.
• Ensure appropriate evaluation and access is provided to patients assigned to specialty clinics as assigned.
• Function at the full extent of the team member's relevant clinical privileges, credentials, scopes of practice, elements of practice, certification, functional statement, position description, or other VHA or local facility approved documentation of competency.
• Participate in team performance improvement and sustainment activities to optimize team efficiency and care delivery to patients.
• Technically proficient in initiating, performing and completing care of the veteran population.
• Recognize and report unsafe equipment, conditions, and practice.
• Actively seek out educational opportunities to enhance nursing knowledge and skills, and share with other staff to improve and advance nursing practice.
• Perform specialty care operations management processes, as appropriate independently with little direct supervision (including the ability to organize work, follow instructions, write and type legibly and accurately).
• Perform communications and facilitate safe transitions of patients between the SCC site of care and other health care settings, using informal and formal communication methods, as appropriate.
• Providing health education and health coaching on wellness, disease prevention, chronic care management, and self-management skills to patients and personal support persons, commensurate with the documented expertise or professional training of the SCC member.
• Engage patients in using health care, encourage patients to engage personal support persons, receive input from patients and personal support persons regarding VA care.
• Use formal and informal communications that are respectful, effective, timely, and bidirectional with all team members (including the patient and personal support persons) to convey significant, clinically relevant information for the care of the patient.
• Collaborate with informatics technology staff to develop and implement systematized, electronically supported, standardized, tools to support SCC care delivery processes (e.g., pre-visit reminder calls, post-hospitalization follow-up calls, recall scheduling procedures, new patient orientation).
• Serve as a preceptor in orienting, educating, and training less experienced LPNs and NAs/HTs related to support duties for more complex, specialized tests/procedures.
• Document in a timely, accurate, and concise manner.
• Gather information from non-scheduled patients such as a chief complaint and history of symptoms to document and communicate information to the Registered Nurse.
• Check patients in for appointments and gather vital signs.
• Order labs and diagnostic tests appropriate for the LPN scope of practice following policy/SOP.
• Set up for major and minor office procedures/assist and chaperone.
• Maintain contact with needed departments for supplies (Biomed, decon, processing, SPS, pharmacy, etc.).
• Track the progress and flow of equipment going in and out of the clinic.
• Ensure equipment is in working order, f/u for timely repair/replacement if needed.
• Assist RN in consult follow up and scheduling patients.
• Monitor surgical patients ensuring appropriate scheduling for follow-up including pre-operative and post-operative appointments.

This position is located under the Office of Science and Technology, IT Systems Delivery Division, Application Support Branch, in Washington, District of Columbia.

Serves as the Chief, Application Support Branch responsible for the management of Information Technology programs, contracts, and resources to meet the established OST and ATF strategic goals and program objectives.

• Manages and direct branch activities and performs the full range of supervisory functions over the personnel. Assigns and reviews work, established priorities, approves leave, evaluate performance, determines training needs of staff and approves necessary training.
• Manages contracts, leases, and equipment and ensures that all contract management, either products or personnel, are compliant with the Federal Acquisition regulations and ATF policies. Manages contracts and leases verifying quality and completion. Interprets vendor contracts for the enterprise. Monitors the service providers' penalties incentives if performance does not meet established criteria.
• Analyzes, tests, installs, implements and supports new or existing application software. Analyzes systems requirements in response to business requirements, risk and costs, and evaluates, selects, verifies and validates the system software environment.
• Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations by seeking maximum benefits for business users.
• Participates in the government process, working with the business areas to set domain priorities. Identifies competing needs and requirements and resolve issues. Coordinates the collection of performance metrics for their domain. Provides metrics to the Sourcing Office and services as first level problem solver.