Total 122 Customer Service job vacancies in Chicago, Illinois

* Demonstrates the following core informatics functions to include content management, application support, health information technology system optimization, enterprise data management, business architecture management, partnership management, requirements management, and change management.

* The RN functions directly to support the activities of the local Office of Community Care (LOCC).

* The Community Care Registered Nurse is responsible for the planning, integrating, implementing, modifying and evaluating the effectiveness of the Veteran's care.

* The LOCC foundational elements will serve to support delivery of high quality, timely care to the Veteran receiving services in the community.

* The Community Care RN is the lead of the integrated care team established by the VA Community Care Operating Model.

* He/she is responsible for providing clinical leadership and expertise on community care processes and regulations.

* The Registered Nurse will serve as a liaison to both internal and external providers and will be responsible for managing the care of the Veteran and the seamless transition to and from the community.

* He/she possesses the knowledge related to VHA guidelines, utilization review criteria, current evidence-based standards of care, compliance guidelines and local policy related to Delegation of Authority as established by the facility Chief of Staff. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

*The incumbent is responsible to the assigned grading and approving Health Informatics Supervisor and is accountable to the appropriate member of the facility executive leadership team.

* The nurse's primary commitment is to the patient, whether an individual, family, group, or community.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday 7:30am-4:00pm
Telework: Available per agency policy.
Virtual: This is not a virtual position.

• Creates and implements new methods for coordinating the administrative work of a complex organization with centralized and decentralized organizational offices requiring complicated administrative controls to accomplish the work of the organization.
• Based on knowledge of administrative practices, implements procedures designed to improve administrative effectiveness.
• Oversees the administrative activities to ensure accuracy for procedural compliance and that all required tasks are being performed correctly.
• Oversees the state onboarding, mentoring, training, safety and student programs.
• Incumbent interprets established and pertinent regulations and organizational policies, management principles, administrative rules, and staffing guidelines.
• Develops and maintains computer spreadsheets, databases, and other software to monitor NRCS operations.
• Monitors resource allocations and makes recommendation based on funding. Provides analysis of historic and current allocation and spending trends.
• Reviews and recommends changes to operational procedures and provides technical assistance to employees throughout the organization.

WHAT IS THE CRIMINAL INVESTIGATIONDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Criminal Investigation, Cyber and Forensic Services, Trial Illustration

The following are the duties of this position at the full working level:

• Provides guidance to the customer in regard to the visual display of defined factual data and courtroom evidence in accordance with established rules and guidelines. Provides consultation to customers from various departments within and without the federal court system when ascertaining the general nature of their desired product, anticipating problems, and establishing deadlines. Discusses upcoming court cases with IRS Special Agents, law enforcement personnel from other agencies, and U.S. government attorneys, to determine how best to graphically present evidence to juries. In all cases, the incumbent offers suggestions and influences decisions based on own experience, knowledge, artistic skills, and expertise. Revises materials prior to and during courtroom proceedings to reflect changes to evidence or information as needed and in accordance with permitted rules of evidence and standard techniques and applicable formats both electronically and via other media that may be necessary.
• Meets with executives, special agents, upper management, attorneys and other professionals on design elements and visual graphic that summarize and display the information or evidence which meet the customer's needs and CI's overall mission/goals. Works within these parameters to formulate ideas and to plan, design and produce visual materials that meet all requirements. Presents completed assignments for use in high-level meetings/conferences, international focus, specialized CI area promotional needs, briefings, press conferences and various additional graphic needs such as internal CI special assignments to meet the overall mission of CI. Creates visuals in support of CI agents' special investigations, covert/discreet surveillance etc.Incorporate established style standards that retain the overall CI brand and organization requirements. Demonstrates how published products in print and other media can be used to optimize quality or enhance communications to stakeholders.
• Work with other trained technical personnel in a laboratory setting, if trained to do so, by analyzing evidence related to audio, video, or imaging enhancement.

• Pathways Internship positions provide for development and training. Assignments become more responsible as incumbent increases knowledge and skills through work experience and academic training. At the full-performance level, you will be expected to:
• Use various types of office automation equipment and software to prepare correspondence, documents, and reports.
• Use database programs to input data and perform computations for administrative reports.
• Respond to or directs visitor/caller inquiries concerning a variety of substantive administrative and/or technical issues.
• Assist with the gathering, consolidating and/or summarizing of factual data for reports, studies and presentations.
• Perform routine administrative functions, such as, requisitioning and receiving of supplies, equipment, maintenance, etc.

The Marion VA Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties include, but are not limited to:
Places and receives local calls; places and receives regular and special long distance calls over commercial circuits, tie lines, or other systems and various networks, consisting of wide area commercial system, a civilian Federal system, and a Federal overseas exchange system; provides directory service assistance to callers by retrieving organizational information from computerized directory databases; keeps records of calls for computing charges; provides primary or alternate routing service for high precedence calls; handles calls of varying precedence and preempting circuits if necessary; keeps statistics on system use to inform management of trends concerning capacity and utilization, operates associated equipment. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility.

Prepares and records long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Makes periodic peg counts of all types of traffic including incoming, outgoing, off-net, information, and other types. Totals monthly tickets and files with appropriate data at the end of the month.

Monitors vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for issuing emergency keys and for the security of the Dial Central Office (DCO) after normal duty hours. Serves as telephone trouble desk operator after normal duty hours, reporting all emergency communication outages to the maintenance section. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring.

Work Schedule: Monday - Friday, Various hours between 7:00AM - 6:00PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for adhoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator Comm Care/PD05207A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

The Lead MSA is assigned to a Patient Aligned Care Team (PACT) model within the Marion VA Health Care System. The Lead MSA monitors work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work and that staff are in compliance with applicable policies and procedures i.e., Scheduling Directive, Patient Information Collection Management (PICM), Insurance Capture, Pre-Registration, Open Encounter management, etc.; ensuring accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSAs and staff in order to resolve day to day conflicts.

Other assignments include, but are not limited to:

• Provide training, mentoring and coaching to other frontline MSAs
• Assist with cancelling, rescheduling and notifying patients as requested
• Ensure coverage for PACT MSAs when on scheduled or unscheduled leave
• Maintain and assist with clinic access contingency plans by adjusting appointment times, location or dates
• Maintain and assist with cancelling and rescheduling patients for various clinics in supervisor's absence.

The Employee serves as a Lead Medical Support Assistant (MSA) and performs clerical and administrative support in the coordination, care, and treatment provided to patients. The Lead Medical Support Assistant is responsible for ensuring accurate and timely scheduling of VA appointments, providing guidance and leadership to the scheduling MSAs/AMSAs, conducting ongoing reviews to ensure quality of work, development of training, collecting data, running reports, timekeeping, organizing work and setting priorities to ensure completion of duties is accomplished in a timely manner.

Duties Include:

-Monitors and makes work assignments and coordinates coverage at all workstations, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
-Coordinates department flow, workload capture, and other administrative support functions associate with the day to day department operation.
-Assists the supervisor in monitoring and ensuring the integrity of various databases, to include, consult management, other reports.
-Ensures front line scheduling staff understand and appropriately utilize the administrative support packages.
-Schedules and reschedules patient's appointments and or consults, entering no-show information monitoring the electronic waitlist and preparing for clinic visits: printing appointments and routing sheets, identifying needed means tests. and entry of patients information from 10-10EZ into Vista. Verifying provider order in accordance with VHA national scheduling guidelines.
-Provides information and guidance to agency employees as requested. Verify and update demographics and Insurance information.
-Preforming related duties as assigned.

Work Schedules: Monday-Friday 8:00am-4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Title/Functional Statement #:
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

DUTIES:

• Participating in team huddles/meetings to manage and plan patient care.
• Interacting with both internal and external customers. Processing secure messages.
• Serves as area's communication liaison through the use of technology (multi-line telephone, computer, radio, and paging system).
• Establishing patient records, and/or routing patient records accurately and appropriately.
• Coordinating and scheduling patient care and services; demonstrating complete established administrative action for each order
• Scheduling appointments in accordance with VHA national scheduling guidelines.
• Monitoring pre-appointment requirements to assure readiness for patient visit service/procedure; verifying and updating patient demographics.
• Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled.
• Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity making schedule changes, as necessary. The Advanced MSA refers all questions requiring immediate medical attention to appropriate health care team member.
• Performs other duties as assigned.

• Plan and conduct research to develop methods for isolation, modification of alfalfa proteins, and adaptation in food products and edible food packaging as well as ingredients for cosmetic products.
• Isolate and modify proteins and other components from raw feedstock and/or from industry crop processing byproducts.
• Develop new uses for, and new knowledge of, proteins derived from agricultural crops and co-products.
• Characterize alfalfa proteins in their native state, and modify them by applying chemical, physical, enzymatic, or other techniques to impart desired functionalities.
• Develop a fundamental understanding between processing and extent of modification, and subsequent characterization of modified products to understand the performance relationships between process parameters, structure, and functionality.
• Obtain fundamental information on degradation under different deleterious conditions and other physical and molecular properties.
• Study generated protein isolates for their functional properties and performance in targeted applications.
• Use methods and state of the art instrumentation, such as nuclear magnetic resonance spectroscopy, infrared spectroscopy, ultraviolet/visible spectroscopy, circular dichroism, differential scanning calorimetry, and size exclusion chromatography.
• Apply the principles of Life-Cycle Assessment (LCA) or similar framework to quantitatively assess the environmental and economic sustainability of developed renewable products or technologies and potential benefits.
• Investigate physical processing methods such as milling, steam jet-cooking, and extrusion, as well as enzymatic methods to deflavor isolated protein fractions.
• Develop a stakeholder base to advocate for enhancing research and enable commercialization of products to meet mandated technology transfer objectives.

The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and is responsible and accountable for the daily operations of the Home & Community Based Care Programs (Home Care). The ANM provides coverage for the NM as needed and is responsible for the direction and supervision of specific orientation, training, and development of staff. Provides input into the evaluation of individual staff performance. Functions as a role model, educator, practitioner, and supervisor providing leadership to the team. Influences care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

The ANM is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Demonstrates sound decision-making and judgment and possesses excellent interpersonal skills. The ANM is self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives. In addition, the ANM assists the NM with administrative responsibilities to include coordination of staffing assignments, approving time and leave, responding to patient/family concerns, and completing action items.

This is primarily an in-person position, located at the Auburn Gresham Community Based Outpatient Clinic (CBOC) in Chicago, Illinois.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm, Scheduling flexibility required
Telework: Available - Ad-hoc per facility policy
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports .

PRIMARY PURPOSE: To serve as Director. Mission Support Directorate, exercising supervisory and managerial authorities over the Mission Support Directorate. Represents. advocates and serves as Command and Control (C2) Systems Subject Matter Expert for the Commander on Global Air Mobility mission support at the strategic, operational and tactical levels covering a wide range of responsibilities such as advocating and integrating new C2 software applications to increase mobility air force planning, tasking. execution and assessment efficiencies, resolving complex personnel and financial issues involving military. civilian and contract personnel for the organi7.ation and HQ 18 AF. and developing and advocating courses of action for global operations based on predictive analysis techniques.

DUTIES:

1. Plans, organizes, and oversees the activities of the Mission Support Directorate.
2. Exercises supervisory personnel management responsibilities.
3. Represents the Mission Support Directorate and/or 618 TACC with a variety of AF, Joint Command agencies and interested organizations.
4. Collaborates with various agency representatives from DoD. Government and non-governmental agencies to provide technical expertise related to air mobility support.
5. Manages 618 TACC resources, including annual budgets, equipment. and personnel.

Duties include, but are not limited to:

• Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.
• Participates in continuous improvement initiatives, professional governance, Relationship Based Care and High Reliability Organization (HRO) models of care as part of personal and professional development goals.
• Requires skilled nursing care for patients requiring 24/7 observation. Must have sound clinical judgment and ability to adapt to changing work environment and flexibility with patient care assignments.
• Responsible for providing competent, evidence-based care to assigned patients with oversight of licensed vocational nurses/nursing assistants as appropriate to the setting.
• Assist in directing the provision of nursing education/orientation/competencies and providing quality improvement and outcomes utilization consultation.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - CARE-Customer Assistance, Relationship and Education; Distribution Correspondence Production Services Branch.

The following are the duties of this position at the full working level.

• Uses weight-handling equipment including fork-lifts and pallet jacks and moves forms, supplies, equipment and finished mail to and from a warehouse or staging area.
• Delivers positions and stacks boxes, trays, and pallets of materials safely and effectively in storage and work areas.
• Operates packaging equipment such as banding, shrink wrap machines, straps, and wraps packages, mail trays, and pallets for shipment.
• Loads stock in staging areas and inserts equipment according to established procedures.
• Assembles mail trays onto pallets for shipment according to established procedures.
• Cleans office and light industrial space, equipment, machinery and floors as directed.

Job Description

The ideal Nordstrom Rack team member enjoys working in a fast-pace, high-energy environment.

A day in the life…

• Keep the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for 
• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor  
• Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom RewardsTM program and mailing list
• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day

You own this if you have…

• Enthusiasm and a sense of adventure, see the glass as half full 
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks
• A calm head in a busy retail environment 
• Solid math, verbal and written communications skills
• The ability to work a flexible schedule based on business needs

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.