Total 457 Customer Service job vacancies in Cardiff, CF11 0JR

The ideal candidate will be an excellent communicator, team player and flexiblein order tosupport the team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Mental Health Liaison Service is an ageless service, working with patients of all ages. The post holder will be expected to have some experience working with a wide variety of patient demographics, including children and older adults.

The post holder will be required to work 37.5 hours a week including shifts, weekends, bank holidays, and nights. This service operates over 7 days a week 24 hours per dayand so there will be times when the post holder will need to frequently work out of hours to operate the service and meet patient needs.



The post holder will be a member of the Mental Health Liaison Service in GMMH – Bolton Urgent Care Services and will provide support and assistance to the professionally qualified staff in the department. The post holder will support patients placed in the urgent care centre, this is a waiting area for patient to wait for a mental health assessment to be completed by the Liaison Practitioners.

Responsibilities will include direct nursing care, cleaning of the waiting area, and delegated duties from the shift coordinator.



Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please see attached job description and person specification

Staff benefits
• Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%


• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)


This advert closes on Monday 14 Oct 2024

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Duties and Responsibilities1. Use knowledge and troubleshooting skills to deal effectively with problems that may arise within the Emergency and Acute Medicine team.2. Ensure that work is appropriately prioritised and managed, providing support, advice and guidanceas and when required.3. Attend/represent the department at relevant meetings as and when required.4. Receives, opens and processes all mail.5. Carries out typing duties associated with management correspondence, reports, statistics and other official correspondence and related clerical work.6. Organises and maintains the Emergency and Acute Medicine team diaries.7. Makes and takes telephone calls from patients, relatives, other internal colleagues and GeneralPractitioners and take appropriate action.8. Takes minutes/maintains action logs at any Directorate meetings as required.9. Liaises with appropriate departments/hospitals in arranging external meetings/conference calls as directed.10. Receive oral complaints, ensuring complaints procedure is adhered to collating and safe-guarding all records and correspondence related to this.11. If required, assists staff in the collation and typing of details for projects and lectures consistent with clinical/service needs.12. Refer urgent enquiries to appropriate member of management team.13. Provides the Clinical team with necessary papers and appropriate files for MDT discussions.14. Ensures all secretarial and office equipment used in department is maintained in good working order and arrangements for appropriate maintenance/repair work/replacement to be carried out.15. Plan and prioritise own workload.16. Providing general clerical and administrative duties to the department including photocopying and scanning when required.

Provision of secretarial duties and administrative support to ensure the efficient and smooth running of the Gynaecology Service. Typing of day-to-day correspondence on behalf of the Consultant/s and/or practitioner/s working in the department, ensuring that the departmental clinical correspondence targets are adhered to. Acting independently to prioritise work load. Exercise independent judgement and initiative when resolving problems. To ensure the timely production of an accurate clinical record of each patient episode using relevant IT systems and databases, including case note tracking and logging 18 week outcomes onto LE2.2 Minimising queries by ensuring letters are completed for each patient episode in a timely manner. Receive urgent dictation from Clinicians, where necessary via the Digital Dictation systems in use, and prepare the requested correspondence and, if applicable, email the information via the secure email systems.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

About The Role

Bank Support Worker – Priority Childcare – Bank - £11.50 an hour

This role requires travel between services locations are: Swansea, Neath, Bridgend, Merthyr Tydfil.

We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both. The Bank role allows you the flexibility to provide your availability for shifts allowing for flexibility within your personal commitments.
Discover the extraordinary role of making a difference in the lives of children in our care. At our welcoming homes across Priority Childcare we invite individuals with a nurturing spirit, exceptional patience, and adaptability to support our teams.
If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.

A day in the life of working at one of our homes includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.
By Joining as a Bank Support Worker with Priority childcare you sign up for a “Blue Light Card” for additional discounts at a range of retailers

If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

About The Role
Bank Support Worker – Priority Childcare – Full time – 39 hours a week plus sleep-ins - £11.50 an hour
This role requires travel between services locations are: Swansea, Neath, Bridgend, Merthyr Tydfil.
We’re a leading organisation dedicated to provide exceptional care and support to young people who have had childhood trauma, are struggling with mental health or both. The Bank role allows you the flexibility to provide your availability for shifts allowing for flexibility within your personal commitments.
Discover the extraordinary role of making a difference in the lives of children in our care. At our welcoming homes across Priority Childcare we invite individuals with a nurturing spirit, exceptional patience, and adaptability to support our teams.
If you possess a compassionate nature and find fulfilment in empowering remarkable children through nurturing, caring, motivating, and encouraging their decision-making, then this role is tailor-made for you.
A day in the life of working at one of our homes includes:

- Ensuring their physical and emotional needs are met through a supportive and caring environment;
- Being a positive role model;
- Promoting independence by supporting a range of social, school and work-based activities;
- Working together to ensure support is tailored to meet individual needs;
- Keeping accurate records of all activities, progress, and incidents should they arise;
- General housekeeping duties, including meal preparation;

You’ll need:

- A can-do attitude, resilient nature;
- Previous care experience preferred but not essential.
- To hold a current valid driver’s license;
- Compassion and empathy;
- Good communication both verbal and written;
- Flexibility around shift times;
- To be reliable, punctual and trustworthy;

Please note: This job role involves regulated activity with children and requires an enhanced DBS with barred list check.
By Joining as a Bank Support Worker with Priority childcare you sign up for a “Blue Light Card” for additional discounts at a range of retailers
If you're passionate about making a positive impact on children's lives, take the first step by clicking 'Apply' today!
Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PRISW

About the role

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What’s in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

SEND Student Support Worker job vacancy, Cardiff, Wales.
Salary: £19’400 - £21’500 per annum.
Hours: 37.5 hours per week (Full-Time)
Working Hours: Monday - Friday, 8 am - 4 pm
Contract: Full-Time, Permanent, Term Time Only

Benefits:
• Pension Scheme, Health Care Plan, Blue Light Card.
• Free Online GP Service & Life Assurance.
• Free DBS (Disclosure & Barring Service).
• Flexible Pay Day Scheme.
• Ongoing Training & Professional Development Opportunities.

About the Employer
Social Care & Education Jobs are proud to be the selected Recruitment Partner for this highly respected, National Provider of Specialist Education and Care. This role is for a Specialist Further Education College based in the heart of Carlisle. You’ll be joining an organisation renowned for its strong values and commitment to providing innovative care and educational support for young adults with learning needs.

Your Role
As a SEND Student Support Worker, you will work within a Specialist Further Education College setting, supporting students aged 16+ who have learning or communication difficulties. You will be part of a dedicated team of Tutors and Learning Support Workers who deliver a holistic, supportive educational experience. This college offers excellent facilities and provides additional therapy and behavioural support via a multi-disciplinary team.
The college also partners with local employers and charities, ensuring students are engaged with the community and can develop valuable life skills.
Duties
• Assist students within classroom settings and support their access to community-based activities.
• Support students in developing life skills and help with personal care when needed.
• Help create a safe and nurturing environment where students can thrive and achieve their full potential.
• Work alongside students to promote their independence and comfort, ensuring their needs are met through tailored care plans.
• Facilitate active participation in both college and community activities.
• Communicate effectively to understand and meet the needs of the students, staff, and organisation.


Criteria
• Experience as a SEND Learning Support Worker is desirable.
• Experience of working with Adults with SEND
• Experience working with individuals with disabilities is preferred.
• Experience within an educational setting is advantageous.
• A passion for working with young people and a commitment to making a difference in their lives.

Apply
At Social Care & Education Jobs, we are the UK's leading Recruitment Partner for Adult Social Care, Children's Residential, and Specialist Education Providers. We will guide and support you through every stage of the application, interview process, and prepare you for your first day!

Compliance
Successful candidates will undergo pre-employment safeguarding checks, including an enhanced DBS check. The post is exempt from the Rehabilitation of Offenders Act 1974, and candidates are required to declare any convictions or cautions unless protected under DBS filtering rules. We are committed to safeguarding and promoting the welfare of children and young adults, and we are a Disability Confident and Equal Opportunities Employer.

Apply
Please note that due to high application volumes, we may not be able to respond to every applicant. If you do not hear from us within 48 hours, please assume that your application has not been successful on this occasion.

Job description / Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Domestic.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Cleaning all areas of the Care Home
Following the infection control regulations and policies
Respecting the privacy of individuals and residents
Creating a warm and friendly atmosphere for our residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time.
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

Whether you are an experienced Domestic or are looking to start a new career, Care UK can provide you with a thorough training and induction programme to further develop your skills, with lots of opportunities for progression.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.