Total 12 Customer Service job vacancies in CV1 1DE

Responsible for booking appointments Admit and Discharge clinics Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures. Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users. Deal with incoming and outgoing post For further details of the role please see the attached job description

HOUSING SUPPORT WORKER NORTH EAST

Housing Support Worker

Job Type: Permanent Full -Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date

Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 8:00 and 22:00

Location: Northeast

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you’ll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You’ll also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meet the ‘Decent Homes Standard’ and to do that you’ll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.

• People who love this role are: · Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing
• Curious – will ask questions to understand before finding solutions or signposting.
• Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn’t right.
• Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
• Warm personality, smiles and gives appropriate eye contact, demonstrates.
• Demonstrates team working and supports peers. Combines efforts with others.
• Personal values match those of Nacro.

What are we looking for:

• Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
• Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
• Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
• ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level. ·

Non-Negotiables - Without these things you would find it very challenging to complete the job role.

• Full clean UK Driving licence.
• Access to vehicle - you will be reimbursed for your mileage at 45p per mile.
• Willing to undertake extensive travel for business. ·
• Business car insurance will be required if appointed for the post.
• An enhanced DBS check will be required for this role. as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
• We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.

Rewards and Benefits-

• 25 days holiday + bank holidays
• Free eye test and £50 contribution towards glasses
• Employee assistance programme
• Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
• The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

For further information about Nacro’s (Cas-2) Benefits, please click here.

For further information about the role, pleased click here.

If you have any questions or would like to have an informal chat regarding the role, please email Abdiquadir.Mohammed@nacro.org.uk

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY

Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us.

For further information please go to Prove your right to work to an employer: Overview - GOV.UK

We are looking to recruit a site services officer to support our site teams across the trust.This role plays a crucial part in the smooth running of our schools. Under the day-to-day supervision of the Senior SSO and under the direction of the MAT Facilities Manager and schools SLT you will support the site team in the provision of all site service activities during the week and the weekdays as cover.
This includes janitorial, cleaning, maintenance, and monitoring duties and ensuring the site is safe, well-maintained, attractive, and a suitable environment for the educational and community activities taking place on-site and across other schools in the MAT as required.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

A Vacancy at Northern Care Alliance NHS Foundation Trust.


An exciting opportunity has arisen to join the Oldham Adult Community Division in the post of Assistant Director of Nursing for the Oldham and Salford Community Diagnostic Centres, including the Rapid Diagnostic Centre.

We are looking for an experienced and dynamic nurse to provide both strategic and professional leadership and to promote and ensure the professional nursing voice is embedded in all aspects of care for our patients.

You will need to be able to positively influence and ensure the delivery of safe, effective clinical care to patients thus making a positive difference to the patient’s experience.

This role will be working closely with our Divisional Management team to ensure that all services are delivered in line with agreed performance, financial and governance objectives whilst ensuring the workforce are professionally led and managed in order to develop a highly motivated and empowered team.

So if you are an inspirational, forward thinking/innovative and high performing leader who is completely committed to improving patient experience, clinical outcomes, and professional development then please get in touch.

This role will require you to work from the services three locations on a rotational basis:

Horton House, Hamilton Street, Oldham, OL4 1DE.

Salford CDC, Unit 14, West One Retail Park, Salford, M50 1ZD.

Oldham CDC, Salmon Fields, Oldham, OL2 6JG.

Ensure a robust professional approach to service development and improvement and that any subsequent changes to structures, services and roles are underpinned by appropriate support and on-going development.

Together with the Divisional Director of Nursing lead the strategic direction of the division and take a lead role in negotiating, identifying, and implementing plans, which contain the required detail for services to be managed and delivered effectively. Provide professional advice and leadership for the development, implementation and monitoring of the Nursing and Quality Strategies that deliver a high quality, patient centred service.

Encourage and enable the advancement and development of services and practice through personal and professional development which is aligned to strategic direction of the learning and development team.

You will be a senior clinician and be an advocate for patients.

Acting as a role model at all times, exhibiting behaviours that demonstrate the promotion of equality and diversity and putting the care patients at the centre of all you do whilst striving to build a workforce that promotes diversity, innovation and kindness.

You will be part of an experienced team of Nurses and external partners delivering co-produced care, supporting our staff to be able to develop and grow as individuals and teams in an environment based on continuous learning and improvement.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.


As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.


In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC PIN within the next 3 months. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role.


The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely.

To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/


This advert closes on Wednesday 13 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen to join the Oldham Adult Community Division in the post of Assistant Director of Nursing for the Adult Managed Care Directorate.

We are looking for an experienced and dynamic nurse to provide both strategic and professional leadership to our community nursing workforce and to promote and ensure the professional nursing voice is embedded in all aspects of care for our patients.

You will need to be able to positively influence and ensure the delivery of safe, effective clinical care to patients thus making a positive difference to the patient’s experience.

This role will be working closely with our Divisional Management team to ensure that all services are delivered in line with agreed performance, financial and governance objectives whilst ensuring the workforce are professionally led and managed in order to develop a highly motivated and empowered team.

So if you are an inspirational, forward thinking/innovative and high performing leader who is completely committed to improving patient experience, clinical outcomes, and professional development then please get in touch.


Ensure a robust professional approach to service development and improvement and that any subsequent changes to structures, services and roles are underpinned by appropriate support and on-going development.

Together with the Divisional Director of Nursing lead the strategic direction of the division and take a lead role in negotiating, identifying, and implementing plans, which contain the required detail for services to be managed and delivered effectively. Provide professional advice and leadership for the development, implementation and monitoring of the Nursing and Quality Strategies that deliver a high quality, patient centred service.

Encourage and enable the advancement and development of services and practice through personal and professional development which is aligned to strategic direction of the learning and development team.

You will be a senior clinician and be an advocate for patients.

Acting as a role model at all times, exhibiting behaviours that demonstrate the promotion of equality and diversity and putting the care patients at the centre of all you do whilst striving to build a workforce that promotes diversity, innovation and kindness.

You will be part of an experienced team of Nurses and AHP's delivering co-produced care, supporting our staff to be able to develop and grow as individuals and teams in an environment based on continuous learning and improvement.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.


As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.


In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk


This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC PIN within the next 3 months. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role.


The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely.

To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/


This advert closes on Wednesday 13 Nov 2024

Proud member of the Disability Confident employer scheme

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC PIN within the next 3 months. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role. The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC PIN within the next 3 months. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role. The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk This vacancy is open to those who have a current NMC PIN to practice as an Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC PIN within the next 3 months. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role. The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receivea full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website:https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

Various locations: M&S Coventry, M&S Binley, M&S Leamington, M&S Rugby Hourly Rate: £13.15Hours: 40+ per week, Permanent Location

Candidate must have:

-5 years trackable working history in UK

-driving licence and access to their own vehicle

Are you looking for an exciting career in security? Mitie offers top-notch training and career growth opportunities, helping you reach your full potential!

WHY YOU'LL LOVE THIS JOB:

-Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.

-Great Pay & Benefits: Earn £13.15 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.

-Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.

-Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.

-Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

-Experience: Security experience essential

-Certification: A valid SIA Licence.

-Skills: Excellent communication, energy, and enthusiasm.

YOUR ROLE:

-Stay Compliant: Follow all policies and legal requirements.

-Use Tech: Engage with provided technology for effective reporting.

-Proactive: Review and improve Assignment Instructions.

-Stay Alert: Report hazards and remain vigilant.

-Be Professional: Handle challenging situations with calm and professionalism.

-Emergency Ready: Contact emergency services when needed.

Ready to make a difference? Join Mitie and M&S today! Apply now and start your exciting career in security!