Total 933 Customer Service job vacancies in Austin Metro

Position : Operations QA Analyst

Working Hours : Full-Time; 40 hours/week; US Pacific Time Zone Work Hours

Salary: USD 1,000 - USD 1,700/month

About the role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced

company.

Main Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies

• Bachelor's degree in Business Administration, Data Analytics, or related field
• 2-3 years of experience in quality assurance in a customer service environment
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Proficiency in data analysis tools (e.g., Excel, SQL)
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

Bonus Points:

• Experience with call center operations or customer service metrics is preferred
• Proficiency with reporting software (e.g., Tableau, Power BI)
• Knowledge of healthcare-specific terminology
• Project management skills
• Background in statistical analysis or data science
• Experience in developing and delivering training programs

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting to our Client Services Manager, in this role, we are looking for a enthusiastic techie to join our Customer Success Team. You’ll do a lot of fun technical learning with Linux, Windows, MySQL/MariaDB, AWS and Opsview Monitor and Opsview Cloud, ready to provide technical support to our customers.

Your primary role will be to deliver sound technical advice to customers promptly. You will have Linux knowledge with MySQL/MariaDB. You will work within a global team to provide a high level of service to both external and internal customers and will relish the opportunity to work with the latest technologies.

As a Technical Support Engineer, you will:

You will work in our Manila office, operating a staggered day shift pattern over a 7 day period when up to speed, with an on call rota, one weekend in four.

• Troubleshoot, diagnose and resolve technical support issues with Opsview Monitor and Linux
• Work directly with customers by phone and email/ticketing system
• Provide and process information in response to enquiries, concerns and requests regarding products and services with accuracy and speed.
• Advocate for our internal processes to ensure we always deliver a high quality and efficient service to our customers
• Work collaboratively to build and maintain productive working relationships with Customer Support Team members and other departments, to ensure customer needs are met and issues are resolved
• Demonstrate your willingness to contribute directly and indirectly to other tasks within Customer Success

You will have:

• 3+ years Linux experience in CentOS, RedHat, Debian or Ubuntu
• 3+ years of experience with querying databases, e.g. MySQL / MariaDB
• Composed using with the Linux command line, installing software
• An interest in InfluxDB, Ansible, AWS Certifications (Desirable)
• Scripting experience in Bash, Python or Perl (Desirable)
• Knowledge in database tuning and troubleshooting (Desirable)

Our Benefits

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Job Title: Customer Service Representative
Working Hours: TBA
Monthly Salary: $900 - $1,500 USD
Industry: Personal Care Product Manufacturing

About the company:

The company is an Asian-American beauty brand that creates clean, high-performance complexion cosmetics and skincare infused with Superfood Science and Asian Rituals for a diverse, modern world. Inspired by superfood traditions and Asian rituals, this lifestyle was lived by generations of women and restored women’s complexion and confidence. 

About the role: 

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong desire to assist customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring their satisfaction.

Duties and Responsibilities:

Customer Support:

• Manage incoming customer inquiries through various communication channels, including phone, email, chat, and in-person interactions.
• Assist customers in resolving product or service-related issues efficiently and effectively.
• Provide accurate and up-to-date information about company products and services.
• Handle customer complaints with empathy and professionalism, aiming for effective resolution.

Record Keeping:

• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Update customer information in the database as necessary.

Team Collaboration:

• Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
• Provide feedback to management on recurring issues and suggest improvements to customer service processes.
• Identify and escalate priority issues to the appropriate channels for timely resolution.

Product Knowledge:

• Stay informed about company products, services, and promotions to provide accurate and up-to-date information to customers.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

• Minimum 3-5 years of experience in customer service or a related field.
• Previous e-commerce experience is required.
  
  

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using computer systems and CRM software.
• Ability to remain calm and professional in challenging situations.
• Detail-oriented with excellent organizational skills.
• Positive attitude and a customer-centric mindset.
  
  

Education:

• High school diploma or equivalent required; associate or bachelor's degree preferred.

Position : App Developer

Working Hours : Monday - Friday; 40 hours/week

Salary: USD 2,500 - USD 3,500/month

About:

We are looking for a skilled app designer that would be capable of helping us develop and integrate

new apps to support our existing meter line that services the window industry.

Main Responsibilities:

• Collaborate with our team to design, develop, and deploy cutting-edge mobile applications for both iOS and Android platforms.
• Write clean, maintainable code while adhering to best practices and coding standards.
• Conduct thorough testing to ensure optimal performance, usability, and reliability across various devices and OS versions.
• Continuously explore new technologies and frameworks to enhance the functionality and user experience of our apps.
• Work closely with designers, product managers, and other stakeholders to translate requirements into technical specifications. orders.

• At least 6 - 8 years of experience as an App Developer
• Proficiency in app development for both Apple (iOS) and Android platforms, with a strong portfolio showcasing your work.
• Must be able to handle working with Bluetooth, developing voice to text, using GPS location, incorporating photos and photo markups, exporting to email .txt, .csv, .pdf files of collected data.
• Extensive experience with programming languages such as Swift, Objective-C, Java, Kotlin, or React Native.
• Solid understanding of mobile app architecture, UI/UX design principles, and responsive layout techniques.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Excellent problem-solving skills and the ability to troubleshoot complex issues independently.
• Strong communication skills and the ability to work effectively in a collaborative team environment.
• Should be accessible for calls to UK between 8 am-1 pm London Time, with occasional discussions with the US in CST (7-9AM CST)

Bonus Skills:

• Experience with cross-platform development tools like Flutter or Xamarin.
• Knowledge of backend development technologies (e.g., Node.js, Django, Firebase).
• Understanding of app security practices and data protection regulations.

Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month 

Location: Fully Remote

Responsibilities

• Assess current technology used and develop steps and processes to improve
• Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
• Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
• Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
• Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

• 2+ years experience in project management & engineering
• 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BS/Master’s degree in Computer Science or another technical field
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• Firm understanding of systems integration concepts and API implementation
• Strong understanding of go-to-market strategies and sales enablement needs is a plus
• Established problem-solving skills and troubleshooting abilities
• 1+ previous experience in eCommerce and Logistics/Operations environment is key
• Knowledge on Shopify and other eCommerce solutions is key
• Ability to multitask and work well under deadlines in a fast paced environment

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Outsource Business/Sales Development Representative

Working Hours       : Flexible with 4 hours overlapped in Easter time

Salary                      : $900 - $1,400/ month (depending on experience)

Holiday                    : TBD

Job Overview:

Our client is looking for a proactive Sales Development Representative (SDR) to join their team. As an SDR, you will play a pivotal role in identifying, qualifying, and nurturing relationships with potential investment prospects who align with our investment criteria. You will be the first point of contact with prospects, leveraging your sales acumen to initiate conversations and set up meetings for our investment managers.

Objectives of this Role:

• Represent the company's investment criteria and value proposition effectively, using deep industry knowledge and research to articulate how our partnership can benefit potential portfolio companies.
• Generate qualified leads and cultivate relationships with warm prospects to uncover new investment opportunities.
• Manage and maintain a pipeline of prospective companies, ensuring timely engagement and progression through the investment evaluation process.
• Contribute to refining and implementing best practices for lead generation and outreach strategies tailored to the B2B SaaS sector.

Responsibilities:

• Utilize tools such as LinkedIn, HubSpot, and Outreach.io to identify and reach out to potential investment prospects.
• Conduct outreach via email, phone calls, and social media to understand prospect needs and qualify them as potential investment candidates.
• Collaborate closely with our investment team to coordinate and schedule meetings between qualified prospects and investment managers.
• Report regularly to the General Partner on lead generation activities, progress against targets, and market feedback.

• 1-5 years of experience in sales development, business development, or a related role, preferably within the B2B SaaS industry.
• Strong communication skills, both verbal and written, with the ability to engage and build rapport with senior executives and decision-makers.
• Proven track record of exceeding lead generation targets and achieving sales quotas.
• Familiarity with CRM software (HubSpot, Salesforce, etc.) and sales engagement tools.

Preferred Skills and Qualifications:

• Experience specifically as a Sales Development Representative (SDR) within the B2B SaaS industry, demonstrating success in identifying and qualifying leads.
• Ability to creatively solve problems, with strong analytical skills to assess potential investment opportunities.
• Desire to grow within a sales organization and contribute to the strategic goals of a dynamic investment firm.

Position : Import Coordinator

Working Hours : Monday - Friday; 9AM -5Pm EST

Salary: USD 800 - USD 2,000/month

About:

This role will manage the day-to-day flow of packing lists and container reconciliations, assisting the import department in

meeting production needs. This role demands a detail-oriented professional capable of handling large volumes of data accurately in a dynamic, fast-paced environment.

Main Responsibilities:

• Upload all packing lists into our ERP system, ensuring accuracy and compliance.
• Compare the Weekly Bookings Report with received documentation to verify all shipping documents are entered into our ERP system.
• Retrieve open POs from the vendor portal and distribute them to factories weekly.
• Identify and rectify errors on packing lists, communicating with overseas factories as needed.
• Reconcile purchase orders and containers with the warehouse as needed.
• Save all documents in Document Manager.
• Prepare and process One of a Kind (OAK) sample tags for new designs in the sample showroom.
• Create and submit tasks in Asana for all back labels and POP for all POE/FOB

orders.

• Minimum of 2 years of relevant work experience preferred
• Familiarity with shipment documents.
• Proficient in Excel with a strong ability to manipulate files to meet portal upload specifications.
• Excellent analytical, problem-solving, and organizational skills.
• Detail-oriented with the capability to handle large volumes of data accurately.
• Ability to work in a fast-paced environment.
• Effective communication skills for collaboration with cross-functional teams.
• Adaptable and responsive to changing requirements in a dynamic environment.

LOOKING FOR FILIPINO CANDIDATES, RESIDING IN THE PHILIPPINES

Position                   : Utilization Review Nurse

Working Hours       : Monday-Friday: 8:00 AM – 5:00 PM Easter time

Salary                      : $1,200 - $1,400/ month

Job Summary:

The Utilization Review Nurse performs an integral role in our utilization review process by performing record review/case summaries, selection and application of guidelines/literature, quality assurance of physician reviewer reports, and administrative support, including phone and email, for both clinical and non-clinical staff.

Essentials Duties and Responsibilities:

To perform this job successfully, the employee must be able to efficiently and effectively perform each of the following essential functions. Reasonable accommodation may be made for individuals with disabilities.

These duties include but are not limited to:

• Perform all aspects of Utilization Review for Workers' Compensation and group health peer and independent reviews including record summarization and application/interpretation of literature/guidelines. 
• Serve as a liaison between physician reviewer staff and senior clinical leadership.
• Quality Assurance of independent and peer reviews prior to client-side submission.
• Assist the Case Analyst in times of high volume or coverage with administrative tasks such as phone or email support. 
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory and governmental agencies, attorneys, or members of the business community.  Ability to write letters, memos and reports that conform to prescribed style, format and grammatical correctness. Ability to effectively present information to top management, in claims and client settings. Strong written and verbal communication skills to effectively communicate with injured workers, medical professionals, employers, claims staff and others. 
• Math Skills: Ability to calculate percentages and statistics in compiling quality management reports.  Ability to convert statistical information into appropriate graphs for data analysis.
• Reasoning Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and/or clinical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have strong organizational, problem solving and time management skills. Sound professional judgement.

• At least 2 years of experience as a Workers Compensation Utilization Review Nurse in a US setting is required
• Must be a registered nurse in the Philippines; USRN licensed is a plus
• Ability to research relevant literature 
• Proficiency with Microsoft Office programs 
• Strong oral and written communication skills
• Strong statistical skills for compiling and presenting data
• Understanding and ability to apply quality assurance concepts

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Care Team Lead
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time
Salary Range: US$ 2,000 - US$ 2,500.00 per month + equity (Dependent on your skills and experience)

About the Role:

As a Team Lead, you will be at the core of the client’s operations, significantly impacting team performance and enhancing their service delivery. You will oversee one of the 6 areas within the care team (Enrollment, Medical Assistance, Billing/Orders, Finance, Inbound, and Cancellations), guiding your team toward operational excellence and fostering continuous growth among its members. Your role will involve coaching your team to provide exceptional client satisfaction while also managing a high-performing team and navigating the challenges of competing priorities in a fast-growing environment.

You will report directly to the Operations Lead and work closely with other key leaders, including the Systems Lead and Process Lead.

Duties & Responsibilities:

• Leadership: You’ll lead a team of care coordinators, ensuring they are motivated, well-supported in their daily tasks, and achieving their potential as operators.
• Operational Management: You’ll maintain smooth operations for your assigned area and continually seek improvements to enhance its efficiency.
• Communication: You’ll ensure clear and effective communication within the team and with patients to keep everyone well-informed.
• Training and Development: You’ll identify the best ways to keep your team performing at the highest level and execute them effectively — you’ll constantly obtain and action their feedback on how the team can improve to best serve our fellas.
• Problem Solving: You’ll address issues promptly and manage escalations with skill and care.
• Coaching: You’ll be a mentor to your team members — constantly helping them achieve their professional goals.
• SLA Management: You’ll oversee that all team activities consistently meet or exceed our service standards.
• Client Experience: You’ll proactively enhance client satisfaction by delivering superior service and anticipating their needs.
• Proactive Innovation: You’ll actively propose and implement changes aimed at improving client experiences, collaborating across teams for success.

• Has 3+ years of experience leading teams, driving high performance, and fostering a positive work environment.
• Strong operational management skills with a proven track record of maintaining stellar team performance and meeting service-level agreements.
• Excellent interpersonal skills, with expertise in coaching and mentoring team members to achieve their professional goals.
• Strong analytical skills, adept at addressing challenges and enhancing efficiency in high-pressure situations, with a high degree of adaptability.
• Extensive experience in client interactions, focusing on satisfaction and loyalty, with a proactive approach to implementing innovative solutions.

• Vacation: PTO with a yearly minimum (>2wks/yr + local national holidays)
• Remote: Our team is fully distributed across the world and functions fully remotely
• Healthcare: comprehensive medical insurance (~$500/yr)
• Personal Development: budget for books, courses, and coaching ($400/yr)
• Personal Wellness: budget for gym, health apps ($400/yr)

Position : Data Analyst 1

Working Hours : Full-Time; US Mountain Time Zone Work Hours

Salary: USD 1,500 - USD 2,000/month

Seeking Analytical Minds: Our client is seeking a Data Analyst with strong spoken English skills and

an interest in artificial intelligence. In this role, you will be tasked with reviewing popular analytics

tools to see how they compare across core competencies, recording yourself as you review the

tools.

This is an incredible chance to work from the comfort of your homeland while making a significant

impact on the global stage. Join us and discover a world of possibilities right from where you are.

Main Responsibilities:

• Record video walkthroughs of popular analytics tools and groundbreaking new AI features
• Collect, clean, and analyze data to identify trends, patterns, and insights
• Develop and dashboards and reports
• Write complex SQL queries to extract and manipulate data from various databases

• Excellent spoken English skills
• Minimum 2 years of experience as a Data Analyst
• Proficient in Power BI and Tableau for data visualization
• Strong experience with SQL for data extraction and manipulation
• Experience teaching English or experience living in an English speaking country will be a big plus but not required.

LOOKING FOR FILIPINO CANDIDATES

Position : Head of Finance 

Work Hours (Client) : M-F, 9am-5pm PST timezone 

Holidays : US Holidays       

Pay Range : $2000 - $3000/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are one the fastest growing online fitness companies in the world. Led by a veteran executive team with a track record of success and over 28 years of experience in the online health and fitness industry. We’ve helped over 100,000 individuals achieve their goal weight through expertly crafted plans tailored to their unique hormonal profile. They are committed to equipping each individual with the tools necessary for sustained, long-term weight management that aligns with their individual lifestyle and preferences.

Duties and Responsibilities:

The role of Head of Finance and Certified Public Accountant (CPA) represents a pivotal position within the client's business, embodying a fusion of financial stewardship, strategic leadership, and regulatory compliance. This essay provides a comprehensive overview of the responsibilities and requirements associated with this multifaceted role.

Specific Duties and Responsibilities:

• Managing the financial reporting for the organization. This includes monthly financial reporting, budgeting and forecasting, 
• Financial plans and all statutory financial reporting
• Providing sound financial support and insights to enable the ELT to make critical business decisions
• Presentation of financial results and insights to the Executive Team
• Play a key role in the formulation of the business's strategy
• Managing and overseeing the taxation affairs of the organization and liaising with the external tax firm for specialist advice
• Managing and overseeing the cash flow of the company and ensuring it has the appropriate controls
• Managing and overseeing the company's banking and borrowing arrangements
• Managing and overseeing the company’s financial systems
• Investment appraisal and analysis
• Presenting results to non-finance people to understand
• Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
• Risk Management to ensure the business has a solid risk framework in place
• Advising and implementing best practice methods to increase revenue and reduce costs
• Managing and tracking budget and accounting information including billing, collections, and tax information

Candidates with an understanding of marketing or direct response marketing experience would be ideal. Calculating customer lifetime value, AOV, or CAC will be a part of the role.

Minimum Requirements:

• BSc/BA in Accounting, Finance or relevant field.
• Candidate with MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of experience and proven work experience as a Head of Finance, Director of Finance or similar role.
• Candidates must have experience in US Taxes.
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping.
• Hands-on experience with budgeting and risk management.
• Excellent knowledge of data analysis and forecasting models.
• Proficiency in accounting software like Quick books or other relevant accounting tools.
• Excellent English Communication Skills
• Solid analytical and decision-making skills.
• Leadership abilities.
• Must be confident, passionate, and very willing to work to grow the company through this role.
• Looking for very talented, very qualified talent with a breadth of experience.
• Someone who is looking to be a part of a growing team, work across multiple businesses, and contribute to the growth of a startup.

1 week PTO/ year

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Executive Assistant
Work Hours: M-F 5:00 PM to 5:00 AM Manila time 
Pay Range: $1100 - $1500 monthly

Duties and Responsibilities:

• Support the Chief Executive across a variety of domains.
• Project Management
• Calendar Management
• Email Management
• Special Tasks
• Light Management Work
• Reviewing Metrics
• Customer Service
• Research
• Personal Tasks for CEO

• Tools: Canva, Google Workspace, Office 365, project management tools experience, Monday.com is a plus
• Excellent verbal and written English communication skills
• Seeking a generalist
• Experience in Direct Marketing, E Commerce, Online Sales, Social Media is a plus.
• 5-10 years of experience in the same role
• Strong preference for an experienced candidate who knows how to develop the EA position as the client has never had an EA before. Seeking an experienced, reliable, problem solver, autonomous, proactive, and productive candidate

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : E-commerce Operations Specialist

Schedule : 9AM to 5PM EST

Salary Range : 1200 to 1400 USD TBC

About the company: 

We are seeking a highly skilled and motivated E-commerce Operations Specialist to join our team. In this role, you will be responsible for creating and managing landing pages on Funnelish and Shopify, developing our Shopify store, generating complex marketing spreadsheet reports, managing inventory, communicating with our tech providers to ensure smooth operations, and taking ownership of all things tech.

Responsibilities:

• Funnel Building and Maintenance - Develop, optimize, and maintain sales funnels using Funnelish, ensuring all technical aspects are functioning correctly.
• Landing Page Creation -  Build and maintain landing pages on Shopify using code and page builders such as Funnelish and PageFly.
• Shopify Store Development and Product Management - Develop and optimize our Shopify store to enhance user experience and drive sales. Manage product listings, descriptions, and updates to ensure accuracy and attractiveness.
• Marketing Data Analysis - Create and manage complex marketing spreadsheet reports using Google Sheets, including advanced formulas and pivot tables.
• Inventory Management - Develop and maintain Google Sheets for automated inventory projections and manage inventory effectively.
• Technical Communication - Serve as the main point of contact with tech providers to resolve bugs and    implement updates as required by the team.
• App Management - Oversee all Shopify apps, including subscription apps like Appstle, reporting apps, profit/loss apps like BeProfit, shipping label apps, customer service apps, and email marketing apps.
• Process Building - Build and enhance processes to ensure efficient operations and seamless     integration across all departments.

• Perfect English, equivalent to USA native speaker.
• Minimum of 2+ years of experience in a similar role involving tech-related tasks and process building.
• Proficiency in creating landing pages with at least 2+ years of experience using any page builder. Experience with Funnelish and PageFly is preferred.
• Strong problem-solving skills with a proactive attitude towards overcoming technical challenges.
• Excellent communication skills to effectively work with software providers and internal teams.
• Expertise in Google Sheets, including the ability to create and maintain complex formulas, pivot tables, and automated reports.
• Ability to act as the glue for all teams and tech, taking ownership of all technical responsibilities.
• Experience managing Shopify apps and understanding their integration and functionality.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES​​​​​​​

Position: Video Editor
Work Hours: M-F, 8 AM-4 PM CST|Flexible with 4 hours overlap with client
Pay Range: $1100 - $1200 monthly

Duties and Responsibilities:

• Build and edit video content for ads and social media campaigns using provided content.
• Create engaging videos ranging from 10 to 45 seconds in length.
• Incorporate multiple clips, trending music, voice-overs, and copy overlays to enhance video content.
• Optimize videos for various social media platforms, ensuring adherence to platform-specific guidelines.
• Collaborate with the marketing team to understand project requirements and deliver high-quality videos that meet campaign goals.
• Stay updated on the latest trends in video editing, social media, and digital advertising.

Minimum Requirements:

• 4 to 7 years of experience in creating video content for organic social media and paid ads.
• Proficiency in video editing software such as CapCut and Adobe Premiere Pro.
• Experience with Slack for communication and project collaboration.
• Knowledge of editing videos specifically for Instagram is highly desirable.
• Strong portfolio showcasing your ability to create engaging short-form videos for social media and advertisements.
• Excellent attention to detail and ability to meet deadlines.
• Strong communication and collaboration skills.
• Ability to stay current with industry trends and implement new techniques.

Preferred Qualifications:

• Experience in editing short-form videos for social media platforms like Instagram, Facebook, TikTok, and YouTube.
• Knowledge of motion graphics and animation.

​​​​​​​We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

LOOKING FOR FILIPINO CANDIDATES

Position : Accounts Receivable Specialist

Work Hours (Client) : M to F, 10am-6pm EST

Holidays :       TBD

Pay Range : $1000 - $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data
• Prepare bills, invoices, and bank deposits
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies and resolve clients’ billing issues
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Generate financial statements and reports detailing accounts receivable status
• Email communication with clients regarding invoice related inquiries
• Process reimbursements and commissions for internal team members
• Act as a knowledge resource for internal stakeholders and provide answers to critical invoice related inquiries

Minimum Requirements:

• Experience working with SaaS companies
• 1-3 years of proven work experience as an Accounts Receivable Specialist
• Excellent communications skills
• Strong attention to detail
• Experience with Microsoft Excel or Google Sheets