Total 51 Customer Service job vacancies in Arlington, Virginia

MAJOR DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provides pre-established talks normally following a prescribed outline and requiring application of broad subject-matter knowledge of the features of interest peculiar to the site.
• Guides very large groups (of up to 50 people) in situations where:
  • the physical limitations of the area or facility being explained make it difficult to accommodate the party on trips of two or more hours duration;
  • the work situation is such that there is potential danger of serious accidents or injury or other emergency situations;
  • the trips are of several hours duration, and teams of guides are utilized.
• Provides a wide range of services to visitors, including assistance with lost articles, car trouble, and first aid; and provides information about weather conditions, highway routes, park and concessioner facilities, and prices.

• Open to the first 75 applicants or until the close date whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Incumbent typical work assignments may include the following:

• Provides general support to any and all witness, survivor and victim family member transportation and logistical matters.
• Monitors operations at Closed Circuit Television (CCTV) site locations, providing guidance and problem solving to CCTV site administrators.
• Reviews, analyzes, and initiates recommendations on correspondence, instructions and publications relating to the administration of the office.
• Furnishes necessary data or information as requested by researching appropriate subjects such as regulatory material and provides guidance to other clerical employees on records management and vital records administration.

• Development and assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Ensures the organization has supervisory coverage at all times and that workload is balanced among appropriate organizations.
• Manage overall IT employee performance management to include DPMAP; prepares, advises, and process IT Awards, recognition, and hiring incentives.
• Serves as the principal lead for DeCAIT administrative processes, keeping the Executive Director IT/Chief Information Officer (CIO) abreast of IT administrative program mandates, compliance, progress, and obstacles.
• Leads the directorate responsible for managing budget execution and contributes to all major IT submissions to the DeCA Chief Information Officer (CIO) and Department of Defense Office of the Chief Management Officer (OCMO) including year of planning and execution and future years defense program (FYDP) planning.

As a Park Ranger (Visitor Services) - Urban Wildlife Conservation Program Lead, your duties will include, but are not limited to, the following:

• Oversees and manages the U.S. Fish & Wildlife Service's Urban Wildlife Conservation Program (UWCP) within the National Wildlife Refuge System. The Urban Wildlife Conservation Program highlights best practices that engage new urban audiences, ensure access, promote sustainability, and nurture effective, new partnerships at more than 100 Urban National Wildlife Refuges and 30 Urban Partnership Cities. The UWCP strives to improve access to nature for the 80% of Americans who live in cities. This program fosters long-term partnerships with systemically marginalized communities to address racial inequality in wildlife conservation.
• Develops/evaluates policy, goals, policy statements or national objectives. Provides guidance, technical assistance and information to Regions, Project leaders, and other program offices. Evaluates regional and field recreational and management operations to ensure compliance with national policy and directives.
• Communication and Coordination: Initiates, develops, and maintains partnerships with conservation organizations, community organizations, corporations, faith communities, and other agencies to further the goals of the national wildlife refuge system. The National Wildlife Refuge System works with both traditional and non-traditional partners to ensure the needs of under-served communities. Represents the Refuge System in inter-agency and national- level partner groups, meetings, and workshops.
• Coordinates with non-governmental organizations (NGOs), such as the National Fish and Wildlife Foundation, in order to build national and local partnerships, which promote opportunities for Americans to learn about and experience wildlife conservation programs.
• Coordinates with Fish and Wildlife Service staff in all programs (NWRS, FAC, Migratory Birds, NCTC, Ecological Services, External Affairs and others) and at the field, regional and Headquarters level to share information and best practices, develop policy and guidance, and communicate to external audiences.
• Teamwork: As a member of the Division of Visitor Services and Communications, the incumbent collaborates with Division employees to serve and advance the mission of the Service and the Division.

***THIS IS NOT A REMOTE POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties and responsibilities include, but are not limited to:

• Assisting the supervisor during all business hours in performing and/or managing administrative tasks
• Scheduling appointments, coordinating meetings and/or scheduling conferences
• Providing general calendar maintenance and clerical services (such as maintaining calendars, recording appointments, arranging meetings and small conference administrative details)
• Coordinating conference logistics and food service activities (such as printing or picking up conference materials, picking up conference supplies such as trays of water and food)
• Set up and breakdown of conference space and activities (such as food and light cleaning prior and after the completion of the meetings and/or schedules conferences)
• Monitoring the use of services, supplies or equipment for the office
• Performing time and attendance record keeping duties in the VATAS/or equivalent programs for the office staff
• Processing Executive Administrative staff correspondence for appropriate dissemination
• Providing front door coverage (including incoming/outgoing mail, telephone triage, customer service, etc.)
• The selectee will perform other duties as assigned

• Provides general and specific resource management oversight of all AIT foreign military sales (FMS) / security cooperation (SC) / security Assistance (SA) cases to ensure effective program implementation and consistency with existing policies.
• Assesses resource requirements for individual cases and coordinates with organizations to maintain consistent, accurate financial data to ensure all cases are funded appropriately per their letters of offer and acceptance or other documentation.
• Establishes program financial goals and objectives, develops resource estimates, and monitors resource allocations for the organization from DASA and FMS/SC/SA cases.
• Ensures program objectives, planning, and execution include consideration and coordination with all stakeholders as appropriate.
• Plans and develops AIT financial management information systems, tools, and reports to provide transparency and access to all AIT financial data by PL AIT and all AIT staff as appropriate.
• Conducts financial analysis, forecasting, and modeling to interpret and present AIT financial data clearly to support program management.
• Briefs AIT status of funds to PL AIT and staff on a regular basis.
• Develops and presents convincing oral presentations to all levels of government and Partner Nation officials as appropriate.
• Analyzes, coordinates, and recommends proposals and revisions to PL AIT and all staff as well as PEO C3T, DASA and other senior stakeholders.

• Serves as a fully trained member of a firefighting crew engaged in the protection of life and property.
• Responds to aircraft, fire, rescue, brush, forest, vehicle and structural fires, hazardous material spills and releases and accomplishes containment and decontamination; confined space/heavy technical rescue.
• Conducts fire prevention inspections.
• Provides basic and intermediate life support treatment to patients within the pre-hospital environment, performing such duties as patient assessment and intervention.
• Performs CPR and advanced airways techniques.
• Performs maintenance tasks on firefighting and EMS apparatus, equipment and facilities.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be 30 October 2024, with subsequent cut-off dates every two weeks. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Major Duties and Responsibilities to include but not be limited to:

• The physiatrist should have or work towards developing knowledge and skills related to a recovery-oriented practice in chronic pain care based on biopsychosocial whole person approach.
• The physiatrist utilizes non-surgical treatment methods such as non-narcotic pain medications, controlled substances, non-pharmacological modalities and utilize whole health services. Experience with office-based injections such as joint injections, or ultrasound/EMG guided injections are preferred. The physiatrist will not be expected to perform advanced procedural interventions like epidural spinal injections, facet blocks, and spinal cord stimulator device implantations.
• As a staff physiatrist the physiatrist provides support to Section of Pain Medicine and other PM&RS clinics including PMRS physician consults, amputee clinic, brace clinic, Pain and Polytrauma programs. Responsibilities include providing patient care in the PMRS setting which includes the clinical outpatient area, and subacute, and the inpatient setting as needed.
• Responsible for providing the patient with risks, benefits and alternative treatments and securing the informed consent of the patient/family needed before conducting invasive procedures.
• Physiatrist evaluates the patient to assess any changes in the physical status and make recommendations for continue care as needed.
• Physiatrists are expected to be BLS certified.
• Work effectively with patients, families, co-workers, and other health care professionals treating them with respect and dignity.
• Complies with information security policy and procedures.
• Provide assessment physical and functional status of Veterans in the Physical Medicine and Pain clinics.
• Provide recommendations and work with the interdisciplinary team to coordinate care to provide optimal functioning, level of pain, and quality of life for Veterans.
• Ensure compliance with all legal and regulatory requirements.
• Assist with the performance of the Pain Management programs in the areas of consultation to the pain providers through regular interdisciplinary team meetings.
• Collaborates with the Coordinators of the Polytrauma/TBI, amputee, and SCI programs, providing coverage for these clinics when there is a need.

This position is assigned to the Behavioral Medicine & PC-MHI Program and is responsible for providing direct clinical services (including telemental health) in an individual and group setting, providing co-located clinical services, and providing supervision and training.

Staff psychologists at this level diagnose mental disorders, conduct psychological or neuropsychological assessments, treat mental disorders through a variety of modalities, provide adjunctive interventions for treatment of medical disorders, and may conduct research.

The following specific clinical duties will be provided by the BMED/PCMHI psychologist:

• Provide brief therapy to Veterans with mild to moderate symptoms as an element of the PACT treatment plan, including PCPs in treatment decisions and updates
• Provide same-day behavioral health functional assessments, including same-day brief interventions for presenting problems in PACT and subspecialty medical clinics
• Conduct pre-surgical psychological assessments for Veterans anticipating transplant, bariatric, elective amputation, and other medical procedures, as needed
• Provide screening, assessment, diagnosis, and treatment of depressive and anxiety-related disorders, as well as other mental health symptoms, with an emphasis on the application of time-limited, evidence-based treatment approaches.
• Conduct diagnostic interview and comprehensive psychological assessment, to include personality, intellectual, cognitive, and emotional functioning.
• Assess and provide treatments for sub-clinical symptoms of depression and anxiety, adjustment difficulties, and excessive use or misuse of alcohol or other drugs.
• Provide psychological prevention services to patients at significant risk for psychological problems.
• Provide individual and group interventions to support patients' mental health needs.
• Provide clinical services through the use of telemental health technology.
• Promote communication/interactions between medical team members, patients, and their families to facilitate the medical treatment process.
• Provides counseling assistance and serves as a resource person for the medical center's Employee Assistance Program (EAP).
• Provide screening for cognitive deficits to address specific functional questions or to determine if a referral for a complete neuropsychological evaluation or dementia assessment is needed.
• Provide behavioral medicine interventions to manage substance use, pain, disability, address sleep problems, facilitate weight loss, promote smoking cessation, and enhance medical compliance.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

1. Manages the end-to-end processes for Employee Management Relations.
2. Provides employee relations assistance to managers for assigned organizations of a complex nature.
3. Manages one or more assigned programs.
4. Provides consultation and assistance on complex and often controversial conduct and performance-related issues.

The Specialty Care Outpatient Staff Registered Nurse (RN) is responsible for providing competent, evidence-based specialty care to patients with oversight of licensed vocational nurses/nursing assistants as appropriate to the clinic setting. This nurse provides patient care, care coordination, health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and enhance outcomes utilization. This nurse integrates specialty care knowledge, skills, abilities, and judgment and is self-directed in goal setting for managing complex outpatient situations. Validates understanding of the rationale for specialty care processes and decisions. Questions clinical practices for the purpose of providing evidence-based care. The nurse will demonstrate the ability to cope with and manage competing priorities. The nurse demonstrates competence in specialty care practices and decision-making, deliberate planning, and critical thinking skills.

The Registered Nurse responsibilities include but are not limited to:

• Independently plans and delivers technically competent care to patients with complex needs in alignment with the ANA Standards of Nursing Practice.
• Manages the care of patients, while organizing and prioritizing patient care needs, and ensuring assigned tasks are completed.
• Functions as an emerging leader in providing direction to staff to identify, implement and evaluate patient care needs.
• Collaborates with the interdisciplinary team to ensure the plan of care is achieved.
• Provides and directs others in Veteran/patient driven care that optimizes the patient's experience, satisfaction, and/or safety for a team of patients.
• Maintains professional boundaries to protect patient vulnerabilities and act in the best interest of the patient. Role models and displays ethical behavior.
• Recognizes ethical issues related to professional nursing practice and models appropriate action by providing and directing others in the provision of care following established policies and ANA Code of Ethics for Nurses.
• Models' high reliability principles and I CARE values to improve patient outcomes.
• Demonstrates knowledge over a wide range of job responsibilities, effectively communicating with individuals and groups to build a strong sense of teamwork and purpose.
• Actively contributes to the collaboration process and clearly communicates ideas to promote team success. Makes meaningful and challenging contributions for the betterment of the work group.
• Demonstrates compassion for self and others. Makes sound decisions under pressure. Effectively handles multiple demands, anticipates, and resolves conflicts.
• Is consistent and dependable in carrying out responsibilities and exercises sound judgement.
• Promotes collaborative behavior and team efforts. Is confident of abilities, effectively initiates solutions and, is alert to new opportunities, techniques, and approach.

• 2-3 years in Ambulatory Care, Cardiology, Neurology, Dermatology, or Orthopedics.

This announcement has been extended to November 15, 2024. Applicants who have applied, do not need to re-apply. However, applications materials must clearly support the qualification requirements to receive consideration.

The Nursing Assistant may perform these duties in a variety of health care settings to include to outpatient, inpatient, home or community, living care, acute and sub-acute. The NA will care for patients/residents with acute to chronic conditions.

Duties listed below but not limited to:
- Transport scopes and probes to Sterile Processing Service (SPS) for reprocessing.
- Transport post procedural patients for discharge home.
- Ensure all stretchers have oxygen tanks present.
- Stock - Day hospital and end of tour.
- Assist Endoscopy with restocking of supplies Exchange oxygen tanks daily.
- Documents care given, observations and responses on appropriate tools or forms.
- Monitor and documents patient intake and output reports deviations timely and accurately.
- Responds appropriately to subtle patient changes by contacting the appropriate nursing personnel.
- Manages disruptive patient behavior, appropriately intervenes and requests assistant from other health care members.
- Performs nursing procedures within scope of practice and according to policies and standard procedures to care for the veteran.
- Works on small group activities with veterans/residents according to the patients/resident treatment plan.
- Recognizes the residents' autonomy and promotes independence by means of respect, limit setting and individualized treatment.
- Utilizes equipment to promote the veteran self-care, such as lift equipment and Veteran/Resident Wandering System.
- Enters information about the residents' condition in the chart, utilizing appropriate formats.
- Removes defective equipment, reports hazards, observes safety regulations, contributes to infection control, and utilizes proper aseptic technique in performance of duties.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

Work Schedule: 8:30am - 5:00pm, Monday - Friday
Compressed/Flexible:Not Available
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized