Support Center
Adventist HealthCare seeks to hire an experienced Revenue Cycle Director for Pre-Services Non-Hospital who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.
As a Revenue Cycle Director for Pre-Services Non-Hospital you will:
•Be responsible for effectively leading and directing the team assigned to financially clear and schedule patients for services within Adventist Healthcare.
•Motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, financial performance, and call center excellence.
•Interact and partner with internal customers and serves as a representative of the AHC Revenue Cycle Leadership team.
•Lead within a call center environment and is responsible for achieving both financial and call center metrics equally
•Own and lead Revenue Cycle performance and measures of success/key performance indicators for assigned scope
•Provide value added, actionable, and timely reporting
•Lead, manage, and continuously improve performance
•Ensure feedback loop is maintained between customer process results and enterprise audit, reporting, and performance to ensure Revenue Cycle performance.
•Ensure enterprise Revenue Cycle and Finance leadership are aware of positive and negative performance of – including appropriate escalation and support where needed.
•Ensure Revenue Cycle processes align with overall enterprise strategy and standardization goals.
•Maintain Revenue Cycle budget and staffing model for the assigned areas of scope
•Be responsible for leading one or more centralized call centers which support key lines of business within scope
•Ensure correct volume-based staffing is sufficient to meet needs of supported areas
•Provide, or resource, adequate training and resources for team within area of responsibility.
•Act as SME for call center processes within area of responsibility
•Call Center reporting
•Oversight and ownership of performance drivers of key call center metrics
•Solution to resolve issues contributing to poor Revenue Cycle performance within the entity and implementing performance improvement initiatives.
•Collaborative leadership from a Customer perspective of Revenue Cycle shared services and processes at the enterprise level contributing to the revenue viability for the assigned entity.
•Liaison between the customer group and other Revenue Cycle leaders to ensure performance in assigned areas.
•Ensure timely communication and reporting of Revenue Cycle performance, initiatives, barriers, process changes etc. to customer leadership and other key stakeholders.
•Demonstrate excellent customer service and collaboration skills
•Collaborate with key partners throughout the health system to ensure alignment with AHC mission and goals
•Work cross-functionally with AHC partners to ensure alignment with overall revenue goals
•Work cross-functionally with operations teams to ensure alignment with overall business operations under the Revenue Cycle scope
Qualifications include:
•Bachelor’s Degree required, business or healthcare management preferred,
•A minimum of 10 years’ experience with a healthcare provider or an outsourcing company on a senior management level leading Revenue Cycle processes and teams
•Has held a leadership role in at least two of the following areas: Patient Access, HIM, Coding, Revenue Integrity, Billing (CBO), Physician Practice Management, or Customer Service within an Acute Care Hospital setting or Physician Practice
•PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
•Innovative, motivated & able to lead by example.
•Excellent verbal and written communication skills.
•Ability to initiate and follow through on projects and work independently with minimal supervision required.
•Up to 50% local travel to and from assigned practices and/or facilities for collaboration, meetings, and stakeholder duties where appropriate
•Up to 5% for potential training and continued education purposes
Work Schedule:
Monday to Friday.
At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
403(b) retirement plan
Free Employee parking
Benefits Eligible Positions:
Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting
Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members
Subsidized childcare at participating childcare centers
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
