Total 3 Director/C-Level Customer Service job vacancies in Guildford, Surrey, GU1 3AA

Job Description

We are seeking an organised and proactive Personal Assistant to join our friendly team. Your role will be to support the Director of SWRAC and SLT (Senior Leadership Team) providing efficient and effective administration support, enabling the Director & SLT to undertake their roles with maximum effectiveness. The ability to work in a team, excellent communication skills, along with the ability to manage multiple tasks efficiently are key in this new exciting position.

Key Responsibilities:
• Administrative Support:
o Provide administrative support to the Director, including managing their schedule, travel arrangements, and correspondence.
o Act as the first point of contact for the Director, handling inquiries, requests, and external communication on their behalf.
o Prepare and edit presentations, reports, and meeting materials as needed.
o Draft and manage emails, letters, and other forms of communication on behalf of the Director.
o Manage the Directors calendar, scheduling meetings, appointments, and coordinating with internal teams and external stakeholders.
o Organise and coordinate internal and external meetings, including board meetings, and SMT meetings taking detailed meeting minutes, recording actions and following up.
o Distribute above minutes inviting comments and updating and send out for all to agree and sign.
o Arrange and booking external meeting venues including catering
o Organise staff training - booking trainers/catering etc.
o Plan board meeting dates and sending out to all.
o Attending HR meetings, taking minutes and recording outcomes
o General assistance to Director, Central Services Manager and the Delivery and QA Head
o Being part of the interview panel - interviewing potential new candidates - after completion of safer recruitment training.
• Project Management:
o Assist in the management of special projects and initiatives, ensuring deadlines and deliverables are met.
o Conduct research and compile reports on various topics as required.
• Confidentiality and Discretion:
o Handle sensitive information with the utmost confidentiality.
o Maintain a high level of professionalism in all interactions.
• Office Management:
o Liaise with internal departments and external partners to ensure smooth day-to-day operations.
o Manage expenses, including processing invoices and managing budgets.
o Manage office supplies, liaise with IT support and service providers to address office needs or maintenance issues.
o Ensure timely and accurate communication between the Director and various internal and external stakeholders.
o Contribute to the positive promotion and marketing of SWRAC in the local and wider community.


Skills and Qualifications:
• Proven experience as a Personal Assistant or Executive Assistant, preferably supporting executives or senior management.
• Excellent interpersonal and communications skills including the ability to relate well to people on all levels with sensitivity, tact and diplomacy.
• Strong organisational skills with the ability to multitask and prioritize work effectively.
• High level of discretion and confidentiality.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to work independently with minimal supervision and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm under pressure and meet tight deadlines.
• Previous experience working in Education or related fields is preferred but not essential.
• Commitment to safeguarding and promoting the welfare of children and vulnerable adults.

Reporting to Central Services Manager

Working with:
Advisory Board
Director
Central Services Manger
Delivery and QA Head
SMT
HR

Based at Merley House, but travel to other centres – Dorchester, Boscombe and Winton will be required plus fairly occasional trips to our 2 Liverpool centres.

We are currently looking for a Regional Director to cover 12 care homes across our Surrey region. Regular travel between the care homes within the region is required for this role. OTE Earnings of £117,000-£130,000!

Care UK are proud to be the most awarded care home provider for the last three years, and have more outstanding rated homes than any other provider in the UK. We are experts in our field with over 150 Care Homes across the UK and provide expert respite, residential, nursing, dementia and end-of-life care.

The role of Regional Director is a varied, interesting and rewarding role which requires first class leadership skills in order to to help the business meet its objectives. Leading and managing a team of Home Managers, you will be responsible for delivering and sustaining and improving high standards of service quality, whilst building on our reputation for excellence through the practice of our ‘Fulfilling Lives’ values.

Key Responsibilities


Build and maintain relationships with key stakeholders such as Local Authority CCG/CQC through sound knowledge of statutory and legislative requirements.
Ensure all contractual obligations are met to avoid financial penalties and disputes and directly manage any contractual disputes that occur.
Build a competent and highly driven team of home managers in the region and effectively lead, manage and motivate them to support and develop their team effectively.
To assist in the preparation and review of budgets.
To make a positive contribution to the business in terms of its profit, development, growth and market position.


What we are looking for:


Knowledge and proven experience of leading a group of Homes in the Residential Care Services Sector.
Sound knowledge of statutory and legislative requirements
Extensive knowledge and ability to manage multiple budgets across a multi sited business


Why Join Care UK?


Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
Generous salary package including car allowance
Family Health Care Cover
Annual Bonus Scheme
Life Assurance
Pension Contribution


We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours.

From October 2024, the current NIHR Clinical Research Network will be changing to become the NIHR Research Delivery Network (RDN). The RDN will continue to support the effective and efficient initiation and delivery of funded research across the health and care system in England for the benefit of patients, the health and care system and the economy, with a name that better reflects the scope and purpose of the network to support. See attached the Job Description for full details.