Total 806 Manager level Customer Service job vacancies

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Area of Consideration:All Sources

Contact the Albuquerque Area IHS Recruiter:
Michelle Aguilar Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

Area of Consideration: Government-Wide

Contact the Albuquerque Area IHS Recruiter
Michelle Aguilar-Bowser
Phone: 505-256-6731 or
Email: Michelle.AguilarBowser@ihs.gov

Incumbent ensures patients at the Albuquerque Service Unit receive quality, patient-centered care that is timely, appropriate, cost-effective, sensitive and coordinated to affect desired clinical outcomes.

• Provide holistic and comprehensive case management services to all patients that include: intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals.
• Serve as the primary contact between referral health care agencies, treatment facilities, patients, patient's families to ensure delivery of effective and appropriate treatment according to established plan of care.
• Develop patient care plans with the care team according to clinical practice guidelines with the patient, family, caregiver(s) and significant other(s).
• Provide formal and informal health education to patients and family on a one-to-one basis and/or to groups.
• Collect, trend and analyze outcome data to be used in identifying best practices and targeting performance improvement solutions.
• Initiate therapeutic interventions and administers prescribed medications.

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Tuesday 10 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will have responsibility for Children We Care For in Portsmouth, and deliver on our 'Going Home & Strengthening Families' approach. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.

Salary: Band 13, £57,578 to £64,473 per annum

Contract: Permanent

Hours: Full time (37 hours per week)

Closing date: Sunday 1 December 2024, 23:59

Interview date: Thursday 12 December 2024

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

Why come to live and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.

The Service:

Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children looked after and care experienced young people. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference.

Your New Role:

You will oversee, manage, and have responsibility for the Children's Adoption team, the Kinship team, the Fostering Recruitment team and the Fostering Panel, as well as Private Fostering and collaboration with Adopt South. You will lead a service of team leaders, social workers, and other staff, and ensure the efficient running of the service. You will ensure all statutory requirements are met and delivered to a high standard, and lead quality assurance activity including service audits and regulatory inspections. You will ensure all team requirements are met regarding workforce development, performance management, supervision and appraisal, compliance with statutory guidance and local policies and procedures, quality improvements, and budget management. You will work creatively and autonomously, and promote a restorative, strengths-based approach to work. As Service Leader for Permanence & Fostering Recruitment you will work closely with the Service Leader for Fostering Support & Home Finding Team, providing support and cover for each other when necessary.

Please read the job profile for the full details of this role.

What you'll need to succeed:

You have a recognised professional qualification in social work (Social Work Diploma/Degree/MSc or equivalent) and are registered with Social Work England. You have substantial post-qualification experience in social work with children and families, including management experience at least at a team leader/manager level. You are a confident and inspirational leader, and can demonstrate a level of authority and ability to support, challenge and scrutinise professional practice. You take responsibility for your own learning and can contribute to staff development through coaching and mentoring. You are curious and creative, and above all have a 'can do' attitude.

Please read the job profile for the full details of this role.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

What you'll get in return:

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working options including hybrid working with a minimum of three days office based per week pro rata, giving you the flexibility to work up to two days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here.

Contact Details for an Informal Discussion:

Mark Jowett, Head of Service: Children We Care For, mark.jowett@portsmouthcc.gov.uk, 023 92 437 593

A commitment to our values:

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Application process:

How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body. Please explain any gaps - this is essential for all safeguarding children's roles.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.