Total 27 Manager level Customer Service job vacancies in York, YO42 4QF

Operations Support Manager covering North of England

You will be required to travel around the North of England to fit in with Business Needs

"This role is peripatetic and will involve staying away from home".

Permanent - Full Time: 37 hours per week Monday - Friday

The main purpose of the role is:

• To support the Operational Management of the region by promoting a caring environment which provides residents with a high standard of person-cantered care, ensuring that we are meeting individual needs and that everyone is treated with respect and dignity and rights to privacy, independence and choice are met.
• You will take up a variety of senior positions in MHA care homes as required and provide temporary relief in the absence of the manager or senior officer in a home, carrying out the full duties of the post.

Who we're looking for:

• The successful post holder will carry out specific projects within a home or region, as specified by the Regional Director and relevant Area Manager.
• You will have a professional qualification in a Care or health field. (e.g., DipSW, Nursing, OT etc., that coupled with experience of working in the care sector.
• Our ideal candidate will be required to undertake overnight stays as and when required (accommodation and travel expenses will be paid for in line with our policies).

Perks of joining the MHA family:

• 25 Days Holiday - Excluding bank holidays.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• Values driven culture - we're super proud of our culture. Click here to learn more!
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave - buy or sell up to a week's holiday per annum (depending on your annual entitlement)
• MHA Cares for You - Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• High colleague employee engagement scores.

For more information about the role please review the attached Job Description.

To apply visit our website, mha.org.uk.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."

For more information about MHA, please click here.

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare, a leader in Health Assessment Services is seeking a Service Delivery Manager on a 15 month fixed term contract basis to be responsible for assisting with the day to day operational delivery of the PIP contract.

You will be working from our York offices incorporating travel to additional Medacs sites in Yorkshire when required. Although rare, travel may also be required in Northeast England to accommodate holiday or absence during peak times.

Key Responsibilities:

• Assisting the Yorkshire Regional Operations Manager to uphold a solution focused approach to any issues identified to ensure that the services provided meet requirements
• Oversee and support with the delivery of services, coordinating the efforts of different teams, including operations, clinical, training and HR, to ensure that services are delivered in a timely and efficient manner
• Work closely with the Regional Operations Manager(s), Academy Manager and Clinical Delivery Manager to ensure resource is appropriately managed and distributed
• Work in partnership with the clients Operational Support and Operational Delivery team members, responding to any queries promptly and accurately
• Attend service delivery meetings
• Planning and Productivity management, including service volumes and resource allocation
• Continually review service delivery to identify any issues, making recommendations and implementing all approved actions
• Escalate, track and take ownership of any issues impacting on the day-to-day service delivery
• Attend internal meetings to support in the presentation and discussion of performance, operational matters, personnel overview and business risks
• Ensure that all assessment centres located in your region are contractually compliant
• Deputise for the Yorkshire Regional Operations Manager where required, including the preparation and attendance of internal and external meetings
• Assist with team training

WHY MEDACS:

Some of the benefits we offer :

• Salary 35k + bonus
• Free parking at the York offices
• 15-month Fixed Term Contract with opportunities for potential permanent employment across the business thereafter
• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Wellbeing support through an Employee Assistance Programme
• Reward and recognition awards

ABOUT US:

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.

Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here https://www.rssglobal.com/privacy-policy/

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

We are looking for a confident and enthusiastic Operational Manager to work within our well established General Surgery services. The post will be cross site, requiring you to work in both York and Scarborough Hospitals. You will be an experienced and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care in General Surgery services.

You will have an interest in service improvement and will be a responsive and autonomous leader. The post will provide you with an opportunity to work closely with colleagues enhancing General Surgery pathways and ensuring timely access to acute and planned care. You will benefit from the support of your peer managers, clinical leads and the senior management team.

In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts.

If you would like to further information, please do not hesitate to contact us for an informal chat about the role.

You will be responsible for the operational management of GI Services within the surgical directorate delivering high quality, effective and efficient care to patients.

The post holder will report to the Senior Operational Manager for Surgery Services and work in partnership with senior colleagues within the Care Group and the wider Trust, to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

The post holder will be responsible for the day-to-day line management of administration and clerical functions within the Care Group.

Our benefits

We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.


Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.


Working for the Trust


Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.


Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.


As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.


Armed Forces Friendly Employer


We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.


COVID-19 Vaccination Requirements


Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.



This advert closes on Monday 7 Oct 2024

Proud member of the Disability Confident employer scheme

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net. As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Location: York

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job Advert: Programme Manager - York City Command Review Programme

Role: Programme Manager (Temporary Contractor - 6 months with potential for extension)
Location: Hybrid working - minimum of three days a week at York Fulford Road, with occasional attendance at Police Headquarters, Northallerton
Pay Rate: £36.90 - £40.14 per hour
Manager: Head of Estates, Transport and Logistics

Overview & Scope:
Service Care Solutions is assisting North Yorkshire Police in recruiting an Programme Manager to lead the York City Command Review Programme. This role presents an exciting opportunity to influence the future footprint and iconic presence of North Yorkshire Police in the City of York.
The Programme Manager will oversee a comprehensive review of City Command's policing needs, focusing particularly on improvements at Fulford Road Police Station.

Scope of the Review:

• Assess current and future policing needs within City Command.
• Evaluate operational requirements, including personnel, vehicles, and facilities, considering future demand.
• Review specialist operational provisions.
• Analyse the condition and suitability of Fulford Road Police Station and other buildings within the City Command footprint.
• Develop a cost-benefit analysis for potential investment scenarios, including:
• Significant refurbishment of Fulford Road Station.
• Rebuild on the existing footprint.
• Rebuild at an alternative location(s).

Background:
Fulford Road Police Station, a critical part of the City Command infrastructure, is no longer fit for purpose and requires substantial investment. The Executive Board commissioned a feasibility report in October 2020 to explore potential building options, aiming to inform the Police, Fire, and Crime Commissioner (PFCC) for North Yorkshire and assist in developing an Outline Business Case. Options include:

1. Development of Existing Sites: Improving and upgrading existing police estate sites.
2. Consolidation in a New Build Development: Constructing a new facility to replace existing infrastructure.

Main Responsibilities:

• Lead a complex programme to review the York City Command estate, including Fulford Road, identifying options to maximise operational delivery and deployment.
• Assess current and future needs, focusing on infrastructure upgrades at Fulford Road Police Station.
• Evaluate current and future policing needs, operational requirements, and building assets.
• Recommend the best use of the York estate, including significant investment, relocation, or alternative solutions.

Essential Skills, Experience, and Qualifications:

• Proven experience in delivering large-scale programmes with significant estates and infrastructure implications.
• Expertise in needs assessment, resource allocation, and large-scale building refurbishments or new builds.
• Experience developing solutions that meet legislative and regulatory requirements.
• Strong collaboration and engagement skills with operational and support staff.
• Experience in writing and presenting comprehensive reports to senior stakeholders.
• Significant stakeholder management experience.
• MSP/Prince2 or equivalent Programme Management qualification.
• Construction qualifications and/or experience managing complex construction programmes.

Recruitment Support:
Service Care Solutions is supporting North Yorkshire Police with this recruitment. For more information or to apply, please contact Lewis Ashcroft or visit 01772 208962.

Our client is looking to find an experienced Home Care Services Team Leader, for an immediate start in York.

This is a temporary role, running for 3-6 months and the rate of pay is £15.15 per hour.

This includes 30 hours a week on a rota, Monday to Friday between 7am and 10pm, with 1 in 5 weekend work required and on call overnight to provide managerial support.

Benefits include online weekly timesheets, holiday pay, a workplace pension scheme, uniform provided, and online training given.

Duties include:

Ensuring the smooth running of the service.
Undertaking visits with customers to develop service plans, Risk assessments and reviews.
Meeting with staff on a regular basis and review any changes to customers needs.
Completing relevant customer documentation.
Receiving new referrals and setting up care packages.
Organising and participating in team meetings.
Liaising with other multi disciplinary agencies, such as GP, District Nurse and care Manager.
Direct supervision of 10-15 care workers.

You will need:

Knowledge and experience of working within a home care setting.
Experience of supervising staff in the provision of a home care service.
Good standards of written and oral communication and the ability to communicate effectively.
To be able to work flexibility as part of a team, supporting colleagues and service users in challenging situations.
Have the right to work in the United Kingdom.
Have an Adults DBS on the update service or be willing to undertake a new one.

For more information, please contact Andrew on 01904 566066 and to apply, please complete our application form or send an up-to-date CV, along with details of 2 referees, to applications@workwithyork.co.uk.

WorkwithYork are committed to safeguarding and promoting the welfare of vulnerable adults and expect all employees and temporary staff to share this commitment. We will therefore require successful candidates to undertake an enhanced Criminal Record check via the Disclosure and Barring Service unless they already have a DBS on the Update Service.

The Public Sector Fraud Authority (PSFA) is responsible for working with departments and arms-length bodies to better understand and reduce the impact of fraud against the public sector. Working in the PSFA is an opportunity to make a difference to the taxpayer by improving how the public sector deals with fraud. This can reduce the cost of public services and drive fairness in society. Working in the PSFA offers access to a wide range of stakeholders across government and the opportunity to work with various sectors in a high profile policy area with high media, parliamentary and ministerial interest.

The Authority

As well as being part of the PSFA, a new authority established in 2022, you will also be part of the Government Counter Fraud Function (GCFF), which has members in all departments, at all levels, in all sectors.

The PSFA is outcome and performance driven, offers a depth and breadth of expertise and works jointly with HMT to tackle fraud in the public sector.

The PSFA, whilst sitting within the Cabinet Office, reports jointly to the Cabinet Office and Treasury Ministers. Maintaining close working relationships with HMT colleagues is key to ensure the PSFA can deliver its mandate effectively. The PSFA operates with locations across the country – including York, Glasgow, Newcastle and London. As a result, hybrid working is fully embraced and teams are encouraged to collaborate in the various Cabinet Office Hubs around the country.

The team offers opportunities for fraud experts across the disciplines needed to effectively find and fight fraud, including risk assessment, measurement, prevention, intelligence and investigation. The range of opportunities allows for constant professional development and means that collaboration is always at the heart of what we do.

As part of the Practice and Standards team, you’ll join a small and dynamic team providing capability services to PSFA and the Government Counter Fraud Profession, bringing expertise together to define practices, develop standards and increase capability across the public sector through the Government Counter Fraud Profession (GCFP). Development of professional standards is critical to the expansion of the GCFP and a move to a more proactive preventive approach to counter fraud across the Public Sector.

The Government Counter Fraud Profession (GCFP) Board has already approved the development of a number of Standards for Practitioners covering the main areas of the Counter Fraud Framework. The GCFP board is committed to growing this offering and is now seeking an experienced individual to develop further standards to support the implementation of a consistent approach to counter fraud in central government.

We are looking for a dedicated individual who is ambitious and delivery focused. They should be passionate about challenging the status quo, making a difference, fighting fraud, developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Key deliverables and responsibilities will include:

The role is interesting, demanding with challenging timescales. If you enjoy taking ownership of your own work, communicating proactively and supporting the development of counter fraud across the public sector and have experience of working in or developing learning programmes, in counter fraud, economic crime or counter bribery & corruption we would love to hear from you .

• Research, design, develop and publish new professional standards and ensure that all published documentation is regularly reviewed and updated to incorporate the latest thinking, guidance and legislation.
• Working closely with other parts of the public and private sectors to understand future Practice and Standards requirements.
• Working closely with the GCFP Board to enhance counter fraud capability across the public sector, re implementation of new policies and GCFP standards.
• Developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net. As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

We are looking for a confident and enthusiastic Operational Manager to work within our well established General Surgery services. The post will be cross site, requiring you to work in both York and Scarborough Hospitals. You will be an experienced and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care in General Surgery services.

You will have an interest in service improvement and will be a responsive and autonomous leader. The post will provide you with an opportunity to work closely with colleagues enhancing General Surgery pathways and ensuring timely access to acute and planned care. You will benefit from the support of your peer managers, clinical leads and the senior management team.

In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts.

If you would like to further information, please do not hesitate to contact us for an informal chat about the role.

You will be responsible for the operational management of GI Services within the surgical directorate delivering high quality, effective and efficient care to patients.

The post holder will report to the Senior Operational Manager for Surgery Services and work in partnership with senior colleagues within the Care Group and the wider Trust, to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

The post holder will be responsible for the day-to-day line management of administration and clerical functions within the Care Group.

Our benefits

We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.


Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.


Working for the Trust


Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.


Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.


As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.


Armed Forces Friendly Employer


We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.


COVID-19 Vaccination Requirements


Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.



This advert closes on Thursday 29 Aug 2024

Proud member of the Disability Confident employer scheme

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto ‘apply here’ to view the attached Job Description and Person Specification