Total 14 Manager level Customer Service job vacancies in Swansea, SA1 4PE

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is a management role within the National Probation Service (NPS).

The job holder will be responsible for managing an Approved Premises (AP). They will manage the practice of AP staff within the designated site and ensure the effective

management of risk posed by resident offenders.

Summary

The jobholder will manage the efficient and effective operation of the AP. They will supervise AP staff to ensure compliance with NPS strategy for use of AP. They will create and maintain a safe environment ensuring the safety of staff, residents, the public and the premises. They will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

The AP Manager will be expected to participate in an out-of-hours standby duty rota.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

The purpose of the Estates Project Manager role is to support the Head of Property Investment to deliver and/or maintain an effective, efficient and sustainable estates portfolio supporting the needs of Corporate and Frontline Business Functions. The post-holder will report to the Estates Programme Manager (Senior Executive Officer) and will lead the delivery of small and medium sized property works projects. This may include major refurbishments, maintenance, Net Zero schemes and new build projects.

We manage the front-line visibility of properties that deliver services, such as driving test centres and enforcement road check sites. We will entrust you to work autonomously and oversee projects single-handedly, which will include managing the financial aspects and working within agreed budgets. You will work with a wide range of clients and service providers on a diverse Estates portfolio, supporting our commitment to putting our customers at the heart of everything we do.

Responsibilities include, but are not limited to:

Identify building/property related works and/or customer requirements, making recommendations and assessing priorities.
Responsible for interpreting requirements and translating into a concise and accurate Client Brief for issue to external Service Providers.
Be the Subject Matter Expert for property maintenance, project/works delivery and Construction Design and Management Regulations (CDM 2015).
Assess risks and issues and recommend solutions to protect/maintain building assets.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view

Are you confident in leading others?

Do you enjoy working collaboratively with different business areas?

Do you have a knowledge of VAT and the reporting requirements surrounding this?

If so, we'd love to hear from you!

The purpose of the Financial Control Manager is to effectively support the management of business relationships between DVSA and its stakeholders, delivering a quality, effective and efficient service, achieved by proficient use of the finance systems.

You will be required to manage a team responsible for a financial control function of the organisation leading by example and providing support to staff in delivering the required outcomes of the organisation. The functions are delivered in partnership with our outsourced shared services provider. As part of this, identify and build efficiencies in processes with a view to automate, simplify and standardise wherever possible.

A part of this role will be stakeholder engagement including engaging with project teams to scope out any new business system specifications, then to support in the development, testing and implementation of the new service. There will be a need to challenge project teams where requirements are not being met and negotiate solutions as well as to escalate significant issues.

As a member of the Financial Control team, you may participate across the full breadth of the team’s remit, acting as a SME or managing BAU activities.

The 4 main areas are Tax compliance and Payroll, Accounts Receivable, Cash and Banking, Accounts Payable.

Responsibilities include but are not limited to:

• Building and maintaining excellent working relationships with key stakeholders such as customers, shared services and DVSA managers in the delivery of a quality and consistent Financial Control service
• Providing expert advice and guidance on complex VAT issues across the agency
• VAT compliance
• VAT returns
• Manage team responsible for Travel Services including Corporate travel booking and Corporate procurement cards.
• General ledger account reconciliations
• Developing and maintaining databases to mitigate reporting gaps and support maintenance activity

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

“Build your future & create a change”


2 Full time posts available
About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region


Care management experience is essential



QCF level 3 and willing to work towards Level 5.







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Job reference number 310850

Optimised Production Leader - Swansea Mail Centre

Salary starting at £45,043, 10% bonus potential, and 25 days annual leave and pension
Permanent, Full time

Swansea Mail Centre, Swansea Enterprise Park, SA1 1AA

About Us
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures what they want.

About the role

Reporting to the Plant Manager, providing cover when required and flexibility across the 7 day a week operation, the Optimised Production Leader is responsible for leading the production control team in providing a robust production plan that supports the efficient running of the plant and daily achievement of the internal and external workplan, including the accuracy and integrity of workload and hours reporting and plant workplan design. You will also be responsible for:

• Supporting the Plant Manager in the achievement of all plant people, customer, financial, and productivity targets across the balanced scorecard.
• Providing plant ownership and leadership of the production control processes, including forecasting and analysis, resourcing, workplan, and more.
• Supporting the Plant Manager in the deployment of continuous improvement and change management activity.
• Supporting performance across all shifts and driving performance improvements.
• Identification of, engagement, and contact with key customers within plant catchment area to enable effective planning and operation.
• Production of the weekly production plan and communication to all key stakeholders.
• Identifying and monitoring high impact work areas for efficiency improvements through the loss opportunity model.
• Ensuring all seasonal plans are designed to meet our customer and efficiency targets.
• Ensuring deployment and effective use of all business-standard production control systems and tools.
• Overall plant responsibility for the integrity of all traffic and hours systems, databases, and tools.
• Compliance with all relevant legislation and business policies regarding resource management.
• Developing and leading on the business plan to achieve plant year-on-year cost reduction plan or workload absorption.
• Providing timely traffic and hours data to support the daily, weekly, and monthly review of performance in the plant.
• Ensuring hours and headcount system alignment.
• Ensuring the resourcing to workload approach is robust, maintaining the correct supply mix to clear the model week workload and deliver on the customer and efficiency targets.
  

About You

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and own excellent communication skills. We will be looking for possession and the ability to demonstrate the following skills in application and at assessment:

• Extensive knowledge of plant operations, automation, and of operational production control processes.
• Good understanding of MIST and Master Duty Set (MDS), or related systems, and production control toolsets.
• Good knowledge of HR processes and procedures and working knowledge Continuous Improvement.
• Strong leadership skills with ability to coach, develop and support others.
• Strong people skills, with ability to build effective relationships, communicate, influence, and persuade at all levels.
• Excellent analytical skills, highly numerate, with ability to evaluate performance, identify trends and implement improvements.
• Able to develop plans, assess risks and issues, and deploy to cost, quality and timescale parameters.
• Strong IT literacy, with ability to use standard business applications.

Desirably:

• Previous experience of plant operations and production control processes.
• The ability to convey specific knowledge, with a clear objective, maintaining the focus of the team.
• Successful deployment of change, being able to challenge traditional ways of working.

Extra Benefits

• Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service.
• Company pension scheme with competitive contribution rates
• RMG Share Schemes - partnership and matching share offer.
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay.
• Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*.
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
• Free & discounted RMG products - free keep safe & redirection, partner discounts.
• Free stamps at Christmas.

*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

Ready to apply? Then complete your application online and submit your CV. 

If your successful, the next stage of the selection process will be a face-to-face interview consisting of competency based and role specific questions and a short management scenario exercise – more details will be provided. We plan to hold assessments week commencing 10th June 2024.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 3rd June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT

Proud member of the Disability Confident employer scheme

Exciting Opportunity: Registered Manager Needed in Swansea!

Hours: Monday - Friday

Salary: £41,500 per annum

The contact for this role is Bethan on 07483936754

Do you crave to make a meaningful impact in healthcare? Join Brook Street Social Care who are supporting a local organisation in our quest for a passionate and seasoned Registered Manager to enrich their award-winning team. If you're driven by excellence in care provision and possess formidable leadership skills, we want to hear from you!

As the pivotal figure in a specialist service, you'll ensure unparalleled care standards for residents. Collaborate with a dynamic team of specialists, deputy managers, and support staff to achieve excellence.

Your responsibilities will include but not be limited to;

• Building Strong Relationships: Work closely with our Area Operations Manager to foster strong relationships with customers, care managers, and stakeholders.
• Advocating for Rights: Promote the rights of each individual, placing their wishes at the centre of their care and support.
• Staff Management: Ensure all staff in your service possess the necessary skills and experience, matching them to deliver excellent care. Support, develop, and manage support staff within your service area.
• Compliance and Standards: Fulfil registration requirements and performance standards set by relevant regulatory bodies, such as the CIW.
• Assessments and Support Plans: Complete assessments, support plans, and risk assessments for the people we support.
• Leadership and Consultation: Provide leadership and consultation to your team, including supervisions and appraisals, ensuring high standards and best practices are maintained.
• On-Call Responsibilities: Work within the on-call system, taking responsibility for communication and support to the services.

You will need to hold a QCF level 5 in health and social care or equivalent and have a strong background as a Registered Manager in a complex setting.

Ready to embrace this fulfilling challenge? Apply now to join our dedicated team! For a friendly chat, call Bethan at 07483936754. Don't miss out!

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Your new company:
This charity is committed to providing care for adults with learning and physical disabilities to lead the life they chose and support them in the community of Swansea, Neath and Port Talbot. Quality is the upmost priority of the service and, being a charity, they put care first.


Your new role:
Your new role will be to manage a small service that supports 3 females. As the service manager, you will work alongside and support the staff team of ten to create the most successful environment of care. You will do this by creating rotas, care plans, reviewing care plans, developing inductions and working alongside the locality support manager.


If you haven't yet been a manager and this would be your first step into managing the service, there is a lot of support on offer from both the locality manager and the deputy locality manager as well as the managers, in the other services.


The shift patterns:
· 8 am - 3 pm
· 3 pm - 10 pm
· 10pm - 8am


What you\'ll need to succeed:


· You will be someone with a willingness to learn and ready to take the next step in management or next step to service manager.
· Ideally, you will have a QCF Level 3 qualification in Health and Social Care or will be working towards this qualification.


What you\'ll get in return:
· Salary: £23,700 increase once probation is passed
· NEST Pension
· Employee Assistive Programme
· Annual leave: 214 hours per year (equivalent to 6 weeks)
· Qualifications and management training


What you need to do now:
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

This is a Fixed Term role until July 2025, working full-time.

The role will involve working in partnership with the HR Director and HR Business Partners to provide pro-active, professional and efficient leadership within the University Service Redesign programme, which will assist in enabling the delivery of the HR Outcomes and the University’s strategic aim of becoming a sustainable Top 30 University.

Role modelling exceptional leadership values, they will contribute to an influential function, which develops management capability and insight in advance of organisation need.

The ideal candidate will have excellent administrative experience with the ability to communicate at all levels with high organisational skills and a sound working knowledge of Microsoft packages (Outlook, Word, Excel, Power point, Teams and SharePoint). Experience of working in a similar role is preferred.

The ideal candidate Work collaboratively, compassionately, and empathetically to establish and maintain good working relationships across the University.

Main Duties and Responsibilities: Team Management Manage and support a staff team by using excellent leadership skills, ensuring everyone receives regular direct supervision and performance monitoring. Assign work to team members, monitor and supervise the day-to-day delivery and quality standards of work. Review incoming referrals and allocate within a timely manner. Ensure substance use interventions are delivered with the aim to reduce harms associated with substance use. Review Safeguarding concerns within the team and share with appropriate person e.g. safeguarding officer and senior management. Ensure the delivery of agreed targets in relation to Service Level Agreements and service contracts. Report variances to expected team performance to senior management. Work in partnership with colleagues to maintain a high-quality service that reflects the culture and values of Adferiad whilst incorporating the demands of commissioners and those supported. Undertake probationary assessments taking appropriate actions in a timely manner. Encourage a culture of continuous professional development and performance improvement at individual and service level. Carrying out annual appraisals and identifying training needs contributing to the organisations training plan. Actively monitor attendance and absences undertaking return to work interviews and implementing absence management procedures as necessary. Lead on the performance of the team and the individuals within it by allocating work, agreeing objectives, setting out plans and methods of working, following best practice and ensuring the service is accountable. Ensure all colleagues are inducted in line with Adferiads policies and procedures. Develop and maintain productive working relationships with Adferiad colleagues. Equal Opportunities Policy. Service Development Follow procedures for general record keeping and information collection, saving and archiving adhering to confidentiality and data protection policies. Monitor service performance in line with project action plans and funding requirements, in conjunction with the Head of Treatment Services. Responsible for developing and maintaining productive working relationships with service commissioners, statutory and 3rd sector agencies. Responsible for identifying service user unmet needs, generating ideas/strategies to improve services and work with the team to develop new service delivery initiatives/proposals. Identify and support role specific training and the development needs of staff, promoting a learning culture. Service Delivery To ensure service users are aware of their rights and responsibilities and enabled to exercise informed choices about their lives where possible and to enhance their social skills and encourage participation in the community. Oversee the management and delivery of group and 1-2-1 services in accordance with contract terms. Attend external and internal meetings as required. Liaise with partnership organisations in delivery of First Point of Contact Service and provide data. Ensure service users involvement and a person-centred approach is embedded within the day-to-day working of the team. Ensure all service user activity is recorded on the Case Management System; carrying out monthly case file checks. Contribute to the preparation of monitoring reports for submission to the commissioner. Agree and implement plans for reaching and maintaining performance standards where appropriate, including capability assessments and disciplinary investigations in accordance with the organisations policy and procedures. Liaise with all relevant statutory and voluntary agencies to build and sustain the links necessary for the effective operation of projects. Represent Adferiad at events and meetings as agreed with the Head of Treatment Services. Ensure positive and appropriate promotion of Adferiad services. As a Rights Affirming organisation, we actively encourage applications from people where the Person Specification calls for a particular qualification or experience, we will consider waiving these requirements if an applicant who could not achieve them because of a disability can demonstrate he/she would be capable of performing well in the job and fulfils the criteria in other respects. FOR A FULL PERSON SPECIFICATION, PLEASE GO TO OUR WEBSITE: http://adferiadrecovery.peoplehr.net/Pages/JobBoard/Opening.aspx?v=66462830-2c74-47e8-81a7-da04db7ed543

Formulate, implement, and monitor progress of the projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits The successful candidate will have a strong understanding of recognised best practice, and project management principles. Excellent candidates will be able to draw upon their experience within a health and care environment and have experience in projects working with. Through the application process, interested candidates should clearly demonstrate their ability to work in complex projects that operate beyond the organisational boundary, and detail the relevance of their experience and motivations for this post.