Total 4 Manager level Customer Service job vacancies in Rugby, CV21 3DY

Job Title: Housing and Care Manager
Hours of work: Full time (35 hours plus shared on call)
Salary: Competitive
Location: Rugby

The client:
Are you looking for a rewarding role at a not for profit organisation? My client has an excellent reputation for providing high quality Retirement Living and Extra Care properties for older people of modest means.
You will join a provider who holds Investors in People Platinum and are committed to investing in their employees` development through various training opportunities.

The Job:
This exciting housing and care manager role will require you to oversee the operational management and day to day running of a high quality and modern extra care setting for older adults in the RUGBY area.
You will lead on the delivery of a quality care service, ensuring viability and promoting person centred care and support to meet the needs of your residents.

You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the setting whilst encouraging social interaction and reducing isolation.

What you need:

o Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
o Significant experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
o Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
o Experience in Housing Management & Maintenance
o Experience in Housing aid and advice
o Experience of working in a multi-disciplinary team

What you will get in return for your excellent skills, knowledge and experience:

" Competitive salary
" Pension scheme
" Holiday pay and Holiday purchase scheme
" Occupational Sick Pay
" Occupational Maternity/Paternity Pay
" Health Cash Plan
" Access to discount schemes with a variety of services and retail settings
" Income protection
" Eye care vouchers
" Car lease scheme
" Cycle to Work scheme
" Employee Assistance Programme
" And more…

For more information about this fabulous opportunity, please click apply today or phone the Birmingham office on 0121 480 8217 and ask for Lynsey.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

Houlton School has an exciting opportunity for a Pupil Experience Leader: Year 8 to join our successful school.

What the school offers its staff

Houlton School is a brand new secondary free school that opened in September 2021 and is set within a combination of fully refurbished Grade II listed buildings as well as brand new, specialist facilities.

You will join us as we welcome our fourth cohort of pupils across Years 7-10 in the first instance. Ultimately, we will have all seven year groups, including Sixth form.

Innovation, Aspiration and Excellence are our three core pillars, which are at the heart of all we do at our recently designated ‘World Class School’ – visit the website to get a strong feel for how we support you and our pupils to be the best you can be every day. We are the Houlton family.

Commitment to safeguarding

The Transforming Lives Educational Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers, contractors, parents and pupils to share this commitment.

CUSTOMER SERVICE TEAM LEADER

£33,945 - £38,223

This is a hands-on on team leading role with responsibility for the day to day supervision of the Customer Service Centre (CSC), reporting directly to the Customer Services Manager, and working routinely without the need for direct supervision. You need to be able to tackle problems and remove obstacles that prevent the customer accessing our services using a method that works for them.

You will therefore be working with colleagues, across the council, to deliver efficient and effective services that change and develop in line with customer needs. To do this, you must maintain an up to date knowledge of the Customer Service Centre's responsibilities and the actions required to complete each business process, including a working knowledge of call centre technology and CRM systems.

As well as being able to demonstrate how you manage effective business processes, and staffing matters you must also be able to interpret the performance data that is essential to ensuring that the CSC runs smoothly.

If you can demonstrate excellent communication skills, are familiar with inputting and accessing customer information using multiple systems and have a flexible approach to work then please apply.

Benefits
• Competitive Salary
• 24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day
• Generous pension scheme
• Structured Induction Program
• Learning and Development opportunities
• Regular performance reviews
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Cycle to Work scheme

For an informal discussion about this role, please email our Customer Services Manger as follows: joanna.mccrea@rugby.gov.uk and leave your contact information including a telephone number and they will get back to you.

You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Closing Date: 7 July 2024
Interview Date: 15/16 July 2024

JOB TITLE: Head of HR Advice Service
LOCATION: Rugby
SALARY: £60,000 - £65,000 + £5K car allowance

The COMPANY
Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.

The ROLE
The successful Head of HR Advice Service will be required to do the following:

* To lead and advise the HR Advisory team.
* To manage consultants' performance within a contact centre environment.
* Drive the coaching initiative within the department.
* Identify training needs, themes and trends as well as areas for improvement and communication of these across the department.
* Promote awareness of additional services within the Group and subsequently drive referrals within the department.
* Help manage Consultant workloads.
* Monitor and review performance activity on a daily basis.
* Assist in any recruitment and interviews for the department.
* Deal with client complaints and internal formal meetings (eg disciplinary and grievance).
* This is a 100% work from the office role. It is not hybrid.

CANDIDATE
Our client is looking for a Head of HR Advice Service with the following experience and attributes:
* You will be a qualified HR professional.
* Experience in a senior leadership team or working towards this.
* A passion for problem solving, coaching and developing others.
* Excellent communication and people management skills.
* Ability to work in a fast-paced contact centre environment
* A dynamic and flexible approach, as well as the ability to work under pressure
* Excellent service issue / complaint resolution skills
* Capability to work under pressure with a solutions-based approach


This role is commutable from:

Rugby
Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
Tamworth

ALTERNATIVE JOB TITLES: HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, CIPD, HR Director
INCAL1


Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, HR Director