Total 87 Manager level Customer Service job vacancies in Newbury, Berkshire, RG14 7RW

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Bracknell.

£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

This is a fixed term contract of 12 months.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

Educated to degree level or equivalent

Desirable:

Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job title: Ward Manager
Rate Of Pay: Up to £60,000 Per Year

Information about the Role:
The services have a dual purpose whereby Mental Health regulated activities run parallel to a Nursing Home environment and the services cater for the needs of both genders. The accommodation is inclusive of 18 dual registered beds for nursing care, 42 nursing care and long term rehabilitation beds and 32 short term rehabilitation beds. The clinical team also provides Outreach and Community services. All accommodation is provided in spacious rooms which are all en-suite with television lounges, dining areas and personal care facilities. All rooms have lockable doors, storage space and lockable cabinets for personal effects or self-administering medication.
Main duties of the role:-

• Exercise effective managerial and clinical leadership of ward/department staff and manage non-compliance with agreed standards in line with service polices and protocols.
• Participate in the hospital on call system.
• Undertake individual performance review and the identification and implementation of personal development plans for all staff. This will be achieved by undertaking supervisions and annual appraisals for your staff.
• Deal personally with patients, families and carers in order to prevent and resolve
• concerns and complaints. To ensure that the ward team proactively engages with patients and their families when feedback from concerns are received.
• Hold regular (no less frequently than monthly) ward meetings and ensure Service and Directorate information is cascaded to the team.
• Facilitate open and effective communication within the ward team.
• Manage the selection, appointment and retention of ward staff who exemplify the service values and attitudes and ensure the good reputation of the service.
• Proactively manage sickness and absence of staff within ward team in accordance with service policy.
• Ensure that duty rotas are prepared and approved; reflecting establishments, skill mix against patient acuity and workload demand and comply with current roster guidance.
• Be accountable for the achievement of agreed key performance indicators regarding quality, safety, patient/staff experience and resources.
• Demonstrate responsibility for reporting all accidents/untoward incidents and harms and ensuring relevant documentation is completed and taking appropriate action in the light of emerging trends.
• Undertake delegated responsibilities from the Registered Manager and Deputies

Person Specification:-

• Be an Registered Mental Health Nurse with active UK NMC PIN
• Previous experience as a registered mental health nurse working in a similar environment.
• Knowledge of CQC regulations.
• Experience in managing staff, motivating teams and recruiting new staff members.
• An understanding of staff induction, supervision, and appraisal processes.
• Leadership and collaborative working style.
• Excellent communication skills, both written and verbal.
• Flexibility required and ability to share on call in 24hr working environment.
• A commitment to the provision of high quality care with an interest in the care, learning and development of vulnerable adults in designated

IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children’s Services, staff management skills and ability to understand technical system designs and concepts is required for a well-established organisation based in Wokingham, Berkshire.


SALARY: £50,788 - £56,075 pro rata + Generous Benefits (see below)

LOCATION: Hybrid split between working from home and the office in Wokingham.

JOB TYPE: Full-Time, 12 Month Fixed Term Contract


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Programme Manager with proven experience of delivering and managing projects within Adult Social Care and Children’s Services, staff management skills and ability to understand technical system designs and concepts.

Working as the IT Programme Manager you will be responsible for the successful delivery and monitoring of core strategic programmes within a portfolio of change, with proven experience of delivering projects for Adult Social Care and Children’s Services.

You will provide knowledge and experience of leading/managing programmes of work including the following systems – Mosaic, Capita One, CRM for Education to name but a few. You will focus on programme objectives, programme level risk and issue management and benefits to be owned, measured, and tracked.

In this pivotal role as the IT Programme Manager you will engage with cross-functional senior stakeholders to drive good governance across the programmes and ensure information is clear and transparent, support change management, maximise opportunities, escalate issues and address any resourcing impacts.


DUTIES

Your duties as the IT Programme Manager include:

• Delivery and Monitoring: Responsible for the successful delivery and monitoring of core strategic programmes within a portfolio of change, particularly in Adult Social Care and Children’s Services

• Risk and Issue Management: Focus on programme objectives, programme-level risk and issue management, and benefits tracking

• Stakeholder Engagement: Engage with cross-functional senior stakeholders to drive good governance, support change management, and address resourcing impacts

• Quality Assurance: Assure the quality and accuracy of reporting across programmes, capture and disseminate lessons learned, and align with Business Change and PMO departments

• Project Management: Monitor IT project/programme delivery, manage project budgets and resources, and resolve issues and dependencies


CANDIDATE REQUIREMENTS

• Programme and Project Management: Relevant qualifications or skills and experience in programme and project management (e.g., MSP or similar) are essential

• Technical Understanding: Ability to grasp and interpret technical system designs, concepts, and documentation, and articulate them to stakeholders with varying levels of technical understanding

• Communication and Organizational Skills: Good communication skills, both oral and written, with the ability to prepare reports and briefing notes, and highly developed organizational skills

• Experience in Managing Projects: Proven ability in managing projects, other managers, and staff to achieve agreed outputs within budget, including benefit realisation

• Proven experience of delivering projects within Adult Social Care and Children’s Services, including Mosaic, Capita One and CRM for Education

• Proven experience and evidence of working in multiple technical & analytical disciplines (data, system & workflow improvements, implementation of new portals)

• Ability to work on own initiative, to solve problems, and to take decisions to secure required results


BENEFITS

• 31 days annual leave (rising to 36 after 5 years continuous local government service), plus Bank Holidays
• Local government pension scheme
• Flexible working arrangements
• An Employee Assistance Programme including a 24/7 wellbeing helpline
• Access to an onsite gym
• A range of employee discounts
• Salary sacrifice car and bike schemes
• And more!


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C12760

Full-Time, Permanent IT Programme and IT Project Manager Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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AWD-IN-SPJ

Job Title: Strategic Recruitment Manager
Location: Slough
Salary:£340.94 Per Day PAYE
Contract:3 months temporary ongoing
Hours: Full time 9-5:30 p.m
About the Role

Are you passionate about finding and nurturing the right talent to drive organisational success? We are looking for a Strategic Recruitment Manager to lead and shape recruitment strategies at all levels, from entry roles to executive leadership. This role oversees both permanent and temporary hiring, as well as entry-to-work programmes, ensuring efficient and impactful resourcing across the organisation.
Key Responsibilities

• Design and deliver a strategic recruitment service to meet current and future skill needs.
• Establish recruitment standards, frameworks, and tools, including competencies and question banks, that align with organisational goals.
• Develop and implement inclusive recruitment training programmes.
• Drive recruitment strategies in collaboration with internal and external stakeholders to ensure a strong talent pipeline aligned with workforce plans.
• Lead initiatives to enhance diversity and inclusion in recruitment processes.
• Utilise data insights to continually refine recruitment practices and improve performance and outcomes, working closely with data analysts to shape strategies.
• Anticipate and address skill shortages by leading proactive market engagement and shaping talent attraction strategies to ensure a high-quality candidate experience from brand awareness to onboarding.
• Oversee senior leadership recruitment, ensuring a smooth, high-quality process for leadership hires.
• Manage supplier contracts for recruitment services, ensuring compliance with standards and driving continuous improvement in resourcing practices.
• Lead a high-performing recruitment team, fostering a culture that supports strategic decision-making and meets the organisation's resourcing needs.

About You

• Education & Qualifications: Bachelor's degree (RQF Level 6) with a CIPD qualification or equivalent.
• Professional Expertise: Extensive experience managing large-scale recruitment services, with strong knowledge of employment law in resourcing.
• Leadership: Proven ability to lead teams in a customer-focused, fast-paced environment.
• Strategic Vision: Skilled in process improvement, change management, and programme management, with the ability to interpret data and shape recruitment strategies.
• Interpersonal Skills: Excellent communication and relationship-building skills with a talent for influencing stakeholders.
• Technical Knowledge: Expert in recruitment methodologies, talent attraction, and current recruitment technologies.

What We Offer

• An opportunity to lead and influence recruitment strategy on an organisational level.
• A collaborative environment, with close partnerships across multiple teams.
• A role with direct impact on long-term resourcing and organisational goals.

About the role

We currently have a vacancy for an experienced Service Manager to join our Family Help & Safeguarding service. We firmly believe that relationship-based social work makes a real difference to the lives of children, young people and their families, and our generic Together for Families Teams, ASYE Academy Team, and Supporting Families Team all focus on delivering outstanding support to families.


Our Together for Families (TfF) Teams have been developed in order to allow children and families to benefit from the continuity of having only one social worker, and to form a relationship with that worker that promotes sustained positive change. The benefit for our social workers in this practice model is the ability to form consistent, meaningful relationship with children and their families; the opportunity to learn and to develop new skills whilst working across the journey of the child in statutory social work; to have lower caseloads, and a supportive environment that makes relationship-based social work flourish.


Our Together for Families teams, and the ASYE Academy Team both work with children during S.17 (Children Act, 1989) single assessments, S.47 child protection investigations, as well as working with children subject to Child In Need Plans, Child Protection Plans, pre-proceedings, proceedings and those becoming looked after.


Our Supporting Families Team currently provides a range of supportive interventions including supervised contact for Children Looked After; specialist support for parent/carers with substance misuse difficulties via a Consultant Practitioner; providing direct work and parenting interventions for those children subject to CIN and CP Plans and offering group work support for parents/carers who are survivors of domestic abuse. There is also now an exciting development within the Team to introduce a small group of Lead Practitioners to case hold Child in Need (S.17, Children Act 1989) cases, with the support of a social work qualified and experienced Assistant Team Manager.


As a Service Manager you will be responsible for leading and managing 4 Together for Families Teams, each team comprising a Team Manager and 5 social workers and taking new cases from our Children’s Single Point of Access Team (MASH) on a 9-week duty cycle. You will also manage the ASYE Academy Team, comprising of a Team Manager, 3 Consultant Practitioners and 9 ASYEs.

You will provide passionate and inspiring leadership to your Teams, providing regular high quality management oversight, supervision and support. You will ensure that the child’s lived experience is at the very heart of everything that is done. At Brighter Futures for Children, we have a culture of providing high support and high challenge, in the very best interests of children. We are immensely proud to be growing and developing our staff in the Family Help & Safeguarding service and now benefit from having a very stable workforce where over 90% of our staff are permanent, our reliance on agency cover is low, and caseloads are mostly manageable. We need skilled and committed people to join our Team and support our delivery within this relationship-based practice model and make a real difference to our children and families in Reading. In return we offer a very competitive salary and benefits package, a recruitment and retention allowance, generous pension, relocation package, annual leave up to 26 days, and excellent career progression opportunities. Whether you want to develop your skills and experience as a social worker or step into more senior roles including management, we offer a comprehensive range of training and learning opportunities to do so, making a commitment to investing in you. At Brighter Futures for Children, we invest in the well-being of our staff too, and know that we can’t deliver excellent outcomes for families if our staff are also not exceptionally well supported. We really do like to “grow our own” and are immensely proud at how so many of our staff have stayed working with us, and have been supported to progress in their careers, including to more senior roles. If you like the sound of this, please get in touch with us today for a confidential discussion about the post.


Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 8 November 2024

Interview date: 27 November (face to face)


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

We are seeking a candidate with experience in managing a small team to deliver in a fast-paced environment. You will have a passion for using data to improve public service delivery and understand the challenges this can bring.

The key focus of this role is:
Act as the data manager for RBFRS ensuring processes produce and handle data correctly and result in reliable outputs with quality assurance procedures and practice
Lead the organisation in the development of a set of useful, robust corporate and service measures, in line with the Performance Management Framework, working closely with the Senior Leadership Team. Ensure these are consistent with, or complementary to nationally agreed data collections and measures.
Act as the lead for reporting on corporate performance ensuring robust and transparent information is provided to the Strategic Performance Board, Senior Leadership Team and Audit and Governance Committee.
Manage the provision of advice and analysis to support timely, accurate and easy to understand performance information and reports to enable scrutiny of performance at an organisational, departmental, hub, team and project level.
Manage the completion of relevant data returns to outside bodies and ensure that such returns are completed in accordance with guidance notes, timetables and legal requirements.
Contribute towards to the development and delivery of quality assurance activities ensuring a robust and comprehensive approach with outcomes feeding into a programme of continuous improvement.

Key role requirements (knowledge, skills and experience):

The ability to analyse, interpret and present data effectively to a variety of audiences in various formats.
Ability to interpret and analyse complex information.
Sound influencing, interpersonal and negotiating skills.
Proven experience within a data management role.
Experience of managing and leading a team.


Closing date for applications is 23:59 hours on Sunday 24 November

It is anticipated that the assessment/interview process will run week commencing 9 December .

Anticipated start date: January 2025

Proud member of the Disability Confident employer scheme

Ward Manager
Location: Maidenhead, SL6 5LH
Salary: Up to £60,000 per year
Job Type: Full-Time, Permanent
Shift Pattern: 12-hour shifts

About Us:
Windsor Clinical Health Services offers a unique dual-purpose environment, combining Mental Health services with Nursing Home care. Our facility caters to both genders, providing a wide range of services including 18 dual registered nursing beds, 42 beds for nursing care and long-term rehabilitation, and 32 short-term rehabilitation beds. In addition to inpatient care, we also deliver Outreach and Community services. All accommodations are en-suite with TV lounges, dining areas, and personal care facilities.
We are looking for a dynamic and experienced Ward Manager to lead our dedicated team.
Main Responsibilities:

• Provide strong managerial and clinical leadership for the ward staff, ensuring compliance with service standards and policies.
• Participate in the hospital's on-call system.
• Conduct performance reviews, supervisions, and annual appraisals for staff, identifying and supporting their development.
• Lead regular ward meetings and facilitate effective communication within the team.
• Manage recruitment, retention, and development of staff, promoting the service's values and ensuring a positive reputation.
• Oversee staff sickness and absence management in line with service policies.
• Ensure duty rotas are well-structured, aligning staff skill mix with patient needs and workload demands.
• Be accountable for achieving key performance indicators related to quality, safety, and staff/patient experience.
• Report and document incidents, taking appropriate actions as needed.

Person Specification:

• Registered Mental Health Nurse (RMN) with active UK NMC PIN.
• Minimum of 2 years' experience as a Ward Manager or in a similar role.
• Thorough knowledge of CQC regulations.
• Proven experience in staff management, recruitment, and team motivation.
• Strong understanding of staff induction, supervision, and appraisal processes.
• Exceptional leadership skills with a collaborative approach.
• Excellent communication skills, both verbal and written.
• Flexibility and availability to share on-call responsibilities in a 24-hour environment.
• Commitment to delivering high-quality care and a passion for supporting the care, learning, and development of vulnerable adults.

Schedule:

• 12-hour shifts.

If you are a compassionate, driven individual with experience in mental health nursing and leadership, we would love to hear from you!
Apply now and be part of a dedicated team making a real difference in the lives of vulnerable adults.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
If you are interested in applying please contact Oliver Parkinson on 01772 208963 or send your CV to oliver.parkinson@servicecare.org.uk
Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work.
We also offer a £400 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- £250 training allowance
- Specialist consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email

Service Manager


Brighter Futures for Children

Service Manager - Children’s Single Point of Access (CSPoA) and Partnerships


Full time, permanent post

Salary: £69,179 - £74,833 (Includes £10,500 annual market supplement)




About us

Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.



We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.



Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.


About the role



We have an exciting opportunity for you to join our CSPOA team. This is a key management post with both operational and strategic responsibilities.




You will work together and across local partnerships to provide the right support and services at the right time to deliver the best possible outcomes for children and their families.




The postholder is responsible for delivering statutory and non-statutory services as identified including:

Children Single Point of Access (CSPoA)
Partnership Team
One Reading Children & Young People’s Partnership
Reducing Parental Conflict Programme



You will lead on the operational management of CSPoA, ensuring it delivers an effective and safe service that meets key performance requirements.




You will ensure that the Partnership team works effectively for individual children while, at the same time, developing robust and effective partnerships with schools, health colleagues and other key partners. This work will focus on reducing the escalation of need and risk while contributing to increased resilience across the partnership.




You will provide strategic leadership (alongside the Head of Service) in the development of the One Reading Children & Young People’s Partnership arrangements, including the development of the Early Help Strategy across the partnership and the engagement of partners in delivering on that strategy.




You will be wholly focused on brighter outcomes for children and young people and will be able to demonstrate how you’ve achieved this.




You will be the strategic lead for the Reducing Parental Conflict Programme, a grant funded programme funded by the Department for Work and Pensions (DWP) to support the partnership to work with parents and carers where conflict features that is frequent, intense and unresolved. At this time there is a commitment for this programme from the DWP until March 2025.




Join us now and you will have a real opportunity to be involved in the reshaping of our services to have a lasting impact on improving outcomes for Reading’s children, young people and their families.




For more information about the role, please read the job description and person specification.



Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:

Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Childcare (on site nursery)
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 4th November 2024

Interview date: To be confirmed.


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Registered Service Manager - Staines/Berkshire £38,940

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Staines. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

What skills and experience we're looking for

Can you make a difference to students finding mainstream challenging?

Slough and Eton is looking to relaunch our Shepherd Centre in January 2025 and as such we are looking for a qualified teacher to successfully lead and manage the Centre. The Shepherd Centre will offer a small group of our students, that have found learning in a large, mainstream secondary school challenging, time in a smaller setting on site. They have a personalised curriculum designed to help them be ready to reintegrate successfully back into the mainstream. The curriculum helps them to re-learn successful behaviours for learning whilst continuing to access the wider curriculum.

You would be expected to lead on all aspects of the Centre, including internal referrals, providing the lead on a personalised curriculum and planning the successful reintegration back into mainstream lessons and the school.

We are relentlessly focused on ensuring great teaching, learning and experiences are at the core of what we do in line with our mantra: Work Hard, Be Nice, No Excuses.We value experienced teachers joining our staff team as much as we do those new to the profession and encourage teachers at all stages of their career to apply. We also welcome applications from colleagues who may wish to explore flexible working arrangements. Previous SEND experience would be a significant advantage.

What the school offers its staff

Slough and Eton is a great school in Chalvey, Slough and is easily accessible via the M4/A4 and only a 20 minute walk from the Elizabeth Line at Slough train station.

If you are interested in finding out more then please do watch our video and read the welcome letter from our Headteacher. We encourage you to visit our school too. To arrange a visit please email vacancies@slougheton.com or phone us on 01753 520824 and ask to speak to our HR Manager.

We are committed to safeguarding and promoting the welfare of children. This post is subject to satisfactory references, Disclosure & Barring Service (DBS) check and evidence of essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.

You can apply online via this website or you can apply via our application form that can be found on our school website. When applying please ensure that you address why you are applying for this particular role and why our school. Generic supporting statements are rarely shortlisted. Completed applications can be sent to Kirstin Sutherland, HR Manager at vacancies@slougheton.com. CVs alone will not be accepted as a valid application.

Closing date: Friday 18th October (9am)

We reserve the right to interview promising candidates prior to this date if applications are received early.

NO AGENCIES PLEASE

Commitment to safeguarding

We are, of course, committed to safeguarding the welfare of our students and staff and will conduct all necessary DBS checks as part of our recruitment process.

Care UK is one of the highest rated and fastest growing healthcare providers in the country: delivering the highest quality of care and fulfilling lives is at the heart of what we do! Due to the success of our new build projects, we have successfully built and opened 31 new build homes over the past five years, and will be continuing that growth for years to come.

We are currently looking for an experienced, professional and highly personable Home Manager to join our overall Good rated residential home, Winchcombe House based in Newbury. The ideal Home Manager will be passionate and experienced in the world of healthcare; a proven manager who can confidently demonstrate effective leadership and management, putting care and residents first.

At Care UK everyone makes a difference. We like to think we have a rare culture, where we are open, honest and highly supportive of one another. We are proud to have received several awards for our commitment to delivering an outstanding level of residential and nursing care, with a real focus on engagement with residents, families and staff.

Why choose us?

With our exciting new acquisition of 26 new homes this is a fantastic time to join our ambitious and forward-thinking company. We are experts in our fields, with over 150 homes and day clubs across the UK, providing expert respite, residential, nursing, dementia and end-of-life care for older people.

Our person-centred approach has seen us enjoy rapid growth, allowing us to translate this into our people development, offering exceptional career opportunities to our employees.
We provide comprehensive training in topics such as managing business performance, systems training, leading projects and driving change
We offer one of the best benefits packages in the market including a generous bonus, competitive pension and life assurance schemes.

Are you?


Experienced in caring for older people
Previous management experience
A capable and confident in leader, with the driven and interest to grow and shape a team
Experienced in managing a successful home or services in healthcare
Confident in your knowledge of CQC regulations
Compassionate and capable in embedding your own culture
Passionate about delivering first class care
A positive leader and motivator
Capable of hitting the ground running. From your first day you will demonstrate a clear vision of the future and will deliver added value services that make us indispensable to our residents and unequalled in our sector